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Fix QuickBooks Abort Error [Complete Guide]

QuickBooks Abort Error

Are you having trouble with QuickBooks? Abort Error suggests that damage has been done to the QBWUSER.INI file, but the problem may be more serious than a simple error message.

Most often this is due to a virus or spyware infection on your computer. When you receive an Abort error in QuickBooks, it is often because of an issue with the data file.

If this happens to you, the first thing that needs to be checked is that there are no corrupted files or errors on your computer. Sometimes, an outdated version of QBW can cause the error so updating to a newer version can help fix the issue. One more thing to check is if your computer has a virus.

Learn more about how to fix QuickBooks and prevent future problems in this blog article. You might have come across a QuickBooks error message like this: “Error 987 – Abort” suggesting damage to the QBWUSER.INI file. We’re going to show you how to fix this error.

What is QuickBooks Abort Error?

The QBWUSER.INI file is there to store the user settings for QuickBooks. If you receive an error about abort, the QBWUSER.INI file may not be in its default location or it may have an incorrect extension on the end of it. When you try to open QuickBooks, the program may start up but then immediately crash. This is because the file QBWUSER.INI is missing or corrupted. The solution is to replace it with a decent one from your computer’s hard drive. 

QuickBooks users often receive the error “QBWUSER.INI cannot be found” when they try to open the program or the QBWUSER.INI file can’t be located on your computer. The solution is to make sure that the QBWUSER.INI file is in its correct location on your computer, which can be determined by running a Windows search for qbwuser.ini.

Causes of QuickBooks Abort Error

Here are several reasons for the occurrence of a QuickBooks abort error:

  • .QBWUSER.INI files are either damaged or missing.
  • Antivirus and QuickBooks conflict with each other.
  • QuickBooks is outdated.
  • Multi-user installation with different versions of QuickBooks.
  • Causes of multiple hosting with QuickBooks company file.
  • And also if the Hard drive is corrupted

Solutions for QuickBooks Abort Error

On the basis of the underlying issues, we have provided multiple solutions for QuickBooks abort
error. Go through each of them till this error is resolved.

  • Hosted QuickBooks Company File
  • Disable Antivirus and Other Security Programs
  • Rename QuickBooks User File

Now let’s see how to resolve the abort error in QuickBooks:

Solution 1: Solution for Hosted QuickBooks Company File

If you have your company file hosted on another computer, drive, or server, then you need to ensure that QB has complete connectivity with it.

To ensure this, you need to follow the steps provided below:

  • Open Firewall Settings
  • On the left panel, click on Windows Firewall with Advanced Security
  •  Click on Inbound Rules
  • Select New Rule from the left panel
  • Click on Program
  •  Browse to the location of the QuickBooks executable file
  •  Select the Port for which the settings need to be changed
  • Select Allow Network Connection
  •  Select all the options and click next
  •  Type in the name of the rule

Repeat the steps provided above for setting a new outbound rule. These rules guide the programs blocked and allowed by the windows firewall. Set rules for all available types of ports, especially UDP. In recent years, many ISPs have started blocking access to certain programs through particular ports. This creates connectivity issues for QB and company files. You can contact your Internet Service Provider for getting certain ports open for data access.

Solution 2: Disable Antivirus and Other Security Programs

Various programs are used widely for blocking security threats. Many such programs take certain ports to be a security threat. Hence these ports are blocked. You may have to turn off the firewalls for your security software manually or may need to install it all together. You should call up your security software provider to search for steps on allowing QuickBooks through internet ports.

QuickBooks users occasionally experience an error message when they try to open their software. This can occur when the QBWUSER.INI file is corrupted, damaged, or deleted. It can also happen if you simply are trying to reinstall Quickbooks and it says that it cannot find the file at all. The best way to fix this issue is by downloading the latest version of QBWUSER.INI from any supported operating system’s website and then copying this file into your current installation directory.

Solution 3: Rename QuickBooks User File

You can find this file at: Drive: \Users\User-Name\AppData\Local\Intuit\QuickBooks(year)

Make a copy of the file before renaming it. Rename the file to EntitlementDataStore.ecml. This is a file that stores information about a user’s preference. These preferences are read by the executable file before starting. If this file is permanently damaged, then create a new one after deleting the original. Still, you’ll have to reset all your preferences for this software.


In order to fix the QuickBooks Abort Error, you must have an administrator who is signing in with a company ID. If you do not have one, contact your company’s IT department and request one. If they are unable to get you one, then speak to your accountant or bookkeeper.

Read Also All About QuickBooks Payroll Update Error


  1. What are the troubleshooting steps to fix the QuickBooks Abort error?

    The best way to resolve this error is to disable the Anti-virus application and window firewall. Once you completed the program, then run your QuickBooks and you are all resolved with this error.

  2. Do I need to implement all the above methods to resolve the QuickBooks Abort Error?

    No, you need to implement all solutions. Firstly, you have to find out the reason behind your error. Once you ensure about the reason behind it and then pick the right solution. It will save you precious time.

  3. Why QuickBooks Abort Error repeatedly appears on my screen?

    QuickBooks Abort Error usually appears due to an outdated version. While processing any QuickBooks function, if your window freezes or you can’t move forward to another step. Then, you need to first update your QuickBooks to the latest version and then restart your system.

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