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QuickBooks Enterprise 2016 Multi-User Mode not Working

QuickBooks Enterprise 2016 Multi-User Mode not Working

While QuickBooks 2016 introduced a multi-user mode, there are still a few errors that can be a hindrance to this feature. One issue, in particular, has gained notoriety. Many users are not setting up the multi-user mode properly. This in turn creates issues that are difficult to troubleshoot. Also, connectivity and network issues can cause errors.

In addition to this, hosted version of QuickBooks has sometimes caused errors while running in multi-user mode.

Why Does QuickBooks Multi-user Mode not working Occurs

When the workstations try to launch a company file that is located on the server computer, the QuickBooks Multi-user mode does not work. It happens because Windows file permissions are incorrectly specified. However, incorrect hosting settings and corrupt DNS settings are also responsible for the error. Utilizing the QuickBooks Database Server Manager helps you resolve such multi-user issues.

Error: QuickBooks Multi-user Mode not working

Causes of Multi-user mode not working

There are many reasons why errors in QuickBooks appear in multi-user mode, such as:

  • QuickBooks is unable to get the ip of the system.
  • The communication process is blocked by the windows firewall.
  • Incorrect setting of the Hosting Configuration.
  • Where you are stored in your company file, you don’t have permission to access it.

To properly configure multi-user mode in QuickBooks

Here are some steps and solutions that will help you fix this multi-user mode in QuickBooks:

  • Reinstall QuickBooks
  • Change Default Setting

Follow the steps provided below:

1. Reinstall QuickBooks

You can follow the steps to Reinstall QuickBooks:

  • Open Control Panel
  • Select Program and Features
  • Click on QuickBooks and Hit Uninstall
  • Open the setup from CD or by downloading from Intuit’s website
  • When installing QuickBooks, Select Multi-User Host Installation

2. Change the Default Setting

After Reinstalling QuickBooks Steps to change the setting:

  • Go to files
  • Select Utilities
  • Click on Host Multi-user Access
  • Add multiple users to the company file

If multi-user access is already enabled then you’ll be provided with a confirmation to disable it. Click on cancel if you see a disable message.

At this point, you should set up passwords and user account control options to protect data from internal threats.

After completing all of the aforementioned steps, you can easily start working in multi-user mode.

QuickBooks 2017 introduced another new feature that works well in coalescing with the multi-user mode. The new communication tool can be used as an inbuilt chat application. You can chat in real time with all the active users. Further, this solves multiple problems that users regularly encounter.

While switching between user modes, you need confirmation from all users or otherwise, data that they were working on would be lost. With the communications tool, you can gather permission for switching user mode from multi-user to single-user. Hence, there won’t be any issue of data loss.

QuickBooks 2018 has introduced multi-monitor support with which you can work on up to 3 monitors simultaneously. Hence, you’ll be able to boost your productivity.

Need Professional Help?

We are a team of certified QuickBooks ProAdvisors who can help you in resolving multi-user mode errors. Further, we can optimize your system for boosting processing speed. We provide round-the-clock support so that all our users can manage their accounts seamlessly. To know more, or to get in touch with us by CALL NOW.

get help to fix QuickBooks unrecoverable error 


  1. I do not have the setup for QuickBooks. How can I get it?

    You can download the setup from Intuit’s website or can request them to mail you a CD. The mailing will incur additional costs.

  2. When can i contact your organization for solutions regarding this error?

    Our certified QuickBooks ProAdvisors are available round the clock. Call us anytime and we’d resolve the error within a minimum turnaround time.

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