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How to Fix QuickBooks Error OL-332?

QuickBooks Error OL-332

QuickBooks Error OL-332 “Invalid customer ID or pin” while trying to work on Internet banking. The Code “OL-332” is all about this. QuickBooks is general and even advanced accounting software that helps you deal with all your financial transactions, accounting, and bookkeeping. It doesn’t matter which size of business you own – small, medium, or large.

It supports every business purpose. Due to some internal functional issues or sometimes technical issues like the one above-mentioned, IP Address not found, internet connectivity, and many more can cause errors like PS032, 6190, PS058, 6177, and OL-332.

Such errors with such issues can cause you so much trouble and sometimes even data loss and loss of files. It is always better you get rid of such errors but any precautionary measures, if this can be an option that can be considered by you, you must pay attention to certain measures, there are some of the stuff that you need to take care of in that case.

Causes & Results of QuickBooks Error OL-332

QuickBooks Error OL-332 and its causes are very much distinct and it is advised that you consider it for assistance on the same from our technical hands. They are always there for you just a call or e-mail away to provide you a better service experience and bring you out from the issues that you are facing.

However, certain reasons can cause QuickBooks Error OL – 332:

  • The bank might have changed services like Web Connects and Direct Connects.
  • Inactive bank account with disabled online services.
  • Any changes in name or other details by either you or the bank.
  • Server down.
  • A problem with no account in the company file.
  • Unable to import or export downloaded files.
  • Using discontinued versions of Windows or QuickBooks.

Fixing QuickBooks Error Code OL-332

There are two steps that you need to do to resolve QuickBooks Error OL-332-

  • Firstly, you have to call your bank to collect important information about the process of direct Online Banking from the client’s bank account.
  • Then you have to confirm your client’s bank Customer ID, and details of the Bank account just to verify for the QuickBooks software application.

Resolving QuickBooks Error Code OL-332:

To resolve QuickBooks Error OL-332 follow these steps: 

solution 1: Contact Your Bank and Confirm the Customer ID

Start by reaching out to your bank for crucial details on the direct Online Banking process from the client’s bank account. Confirm the customer ID associated with your client’s bank account to ensure accurate integration with the QuickBooks software.

How to Verify the Account

Below are the steps mentioned that will discuss what steps are required to verify the account.

Step 1: Enabled TLS 1.2 as a security protocol, if it is available

  • Open Internet Explorer 11.0 first, and make sure the user has updated to the latest version of their system.
  • Then, in the upper right corner of an Internet Explorer web browser, click the gear icon.
  • Proceed to Internet Options and choose the Advanced Tab.
  • Next, navigate down to the Security section bar.
  • To do so, uncheck USE TLS 1.0 and check USE TLS 1.2.
  • Click to apply and save all user-made changes as of late, and then click the OK button.
  • Close any open programs that you are currently using.
  • Restart the laptop or PC.
  • Proceed to solution 2 if the error code remains the same or is not resolved.

If the error continues then proceed to Solution 2.

 Step 2: Create a New Test Company File

  1. You have to choose the new company from a QuickBooks main file menu, then you have to click on the tab to Express Start.
  2. Add your bank account, which is having issues, to the newly created company file that has been provided. Setting up your account for a bank feed is necessary for this.
  3. All set to test your account by downloading transactions from a bank feed. If the customer still encounters errors, move on to the next phase.

Step 3: Run your account to set up by using Ctrl key suppressed

Firstly, you have to activate the lightning bolt that displays on the chart of accounts.

  • Firstly, you have to back up your QuickBooks Company file.
  • Then you will need to check Inactive accounts in your QuickBooks file through which I have the lightning lock.
  • Now you have to go to the Company, then you have to select the Chart of Accounts.
  • Remove one check mark from the inactive dialog box located in the provided chart of accounts section. Next, you have to check into an account that still has a lightning bolt.
Chart of accounts - Error OL-332
  • Then you have to right-click on an account and then you have to select Edit account settings.
  • Now you have to go to the Bank Feed settings option and then you have to click on the deactivate all online services radio tab key button.
  • Now you have to click on the Save and Close option.
  • After that, you have to close your company file and after a few seconds or minutes, you have to open it again.
  • Now you have to start your bank feeds setup again and with one click on any command you have to hold the Ctrl key in each time. Then with one click on a command you just have to follow the instructions.

Step 4: Create a New account that can Merge your Accounts

  • Firstly, you have to go to the Chart of Accounts section first. You have to right-click on the problem account column, then select the Edit Account tab.
  • A user must highlight an account name and then select the Copy button.
  • Put an asterisk (*) at the end of the account section name.
  • Go to the Bank Feed Settings tab and select the radio button labeled Deactivate All Your Online Services, which will initiate the process.
  • Click the Save button to proceed with the closure.
  • Create a new account by going to the Chart of Accounts.
  • Copy the account name (*) and paste it without it.
  • Try to reopen the company file after closing it.
  • Then you have to go to Chart of Accounts, then you have to right-click the account with the asterisk, and then you have to select Edit Account.
  • Now you have to remove the asterisk and then you have to select Save and Close.
  • After that, you have to click yes, when it is asked to merge the warning dialog box.
Create new account - Error OL-332
  • You have to set up an account for the Bank Feeds account.
  • Then you have to download transactions that are heading to the new merged account section.

Step 5: Disabling other banking accounts

To disable other banking accounts the user is suggested to perform the below steps. These steps might differ for Windows and Mac.

For windows

  • First, the user must select the list menu.
  • Afterward, select the tab for the chart of accounts.
  • After completing that, the user must right-click on the account they want to deactivate.
  • Click the edit tab after that.
  • The next step requires the user to select the bank settings tab.
  • Also, select “Deactivate all Online Services.”
  • Click the OK tab after that.
  • Lastly, select the appropriate tab to close or save.

For Mac

  • The user must click the lists menu.
  • Proceed to the chart of accounts after that.
  • after which you should highlight the account that needs to be closed.
  • The next action is to select the Edit tab by clicking on the pencil icon.
  • Then the user needs to click on download transactions
  • Additionally, choose the “not enabled” option.
  • The final action is to select the “OK” tab.
  • Once the disabling process is complete, remember to configure online banking for each account.

Step 6: Refresh the bank network

Check to see if the bank account is closed.

  • The company tab must be clicked by the user.
  • Proceed to the chart of accounts after that.
  • After you’re done, choose Include Inactive Box.
  • Then you have to look up any inactive bank accounts on the list.
  • Make sure to turn them off if there are any.
Chart of accounts

Deactivate the online service

  • The inactive account must be clicked by the user.
  • Next, you have to select Edit Account.
  • Afterward, select the bank feed settings.
  • Next, choose to deactivate all online services.
  • Now click on the OK tab
  • When you’re done, choose Save and Close Tabs, respectively.

Step 7: Configure Internet Security

  • To begin, the user must click the Windows + R tabs.
  • Next, type INETCPL in the run dialog box that displays.CPL
  • The user has two options for opening Internet Explorer: clicking on it and going to the tools tab.
  • Now you have to go to the advanced tab and then you have to go to the security tab.
  • Now, make a note to Make use of TLS 1.2.
Enable the TLS 1.2 Security Protocol
  • Lastly, you have to press apply and then click on the OK tab.

Alternative solution QuickBooks Error Code OL-332 be fixed

To fix the error, you need to follow two vital steps. Before that, you need to collect all the information related to your bank account from your bank.

  • Now, go to your Account chart
  • Go to the “Bank feed settings tab” and please make sure that “Customer-ID information” should match your bank account.
  • Check if something is different and correct it.
  • Switch to your transactions in “Bank Feeds” to select the “send items” that have not been fixed or not.

Once you are done with the above-mentioned procedure for QuickBooks. All you need to do is open it again and update it to its latest version if any is available online. These are some steps that you need to take care of and follow properly.

These are some points that can be taken care of afterward when you face QuickBooks error code OL-332. For further technical assistance, please feel free to hold our technical hand, who are always there to guide you against the error.


In conclusion, addressing QuickBooks Error OL-332 requires a simple approach. From verifying accounts to running setups with Ctrl key suppression and creating new merged accounts, these steps aim to resolve the issue. If challenges continue then our team of experts are available 24×7 to assist. Feel free to reach out for personalized guidance, ensuring a seamless resolution to any issues with QuickBooks Error OL-332. Your uninterrupted QuickBooks experience is our priority.

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See Also – QuickBooks Diagnostic Tool to Fix Network and File Error


What should I do first when encountering QuickBooks Error OL-332?

Before attempting any fixes for QuickBooks Error OL-332, it’s advised to contact your bank. There might be changes on their servers or websites causing the issue. If the bank is experiencing problems, wait for 24-48 hours.

How can I safeguard my data before resolving QuickBooks Error OL-332?

Before diving into the resolution process, create a backup of your QuickBooks Company file. Navigate to File > Back Up Company > Create Local Backup. Follow the onscreen instructions to secure your data.

What is the first step in verifying the account to fix QuickBooks Error OL-332?

To verify the account, start by enabling TLS 1.2 as a security protocol. Open Internet Explorer 11.0, click the gear icon, go to Internet Options > Advanced Tab. Uncheck USE TLS 1.0 and check USE TLS 1.2. Apply changes then close programs and then restart your PC. Then proceed to the next step if the error continues.

What is the alternative step in verifying the account for QuickBooks Error OL-332?

If the first step doesn’t resolve the issue then the alternative step involves creating a new test company file. In QuickBooks, go to the main file menu, and choose “New Company” > “Express Start.” Add your bank account facing issues and set it up for Bank feeds. Download bank feed transactions to test the account.

How can I run my account setup to fix QuickBooks Error OL-332?

To run your account setup, first activate the lightning bolt in the Chart of Accounts. Back up your QuickBooks Company file then check for inactive accounts with the lightning bolt, and follow the steps to deactivate online services. Close and reopen your company file, then run your bank feeds set up, holding the Ctrl key while clicking commands.

What is the process of creating a new account to merge for QuickBooks Error OL-332?

To create a new account for merging, right-click the error account in the Chart of Accounts, choose “Edit Account,” and copy the Account Name. Add an asterisk (*) to the end of the name, deactivate online services and create a new account without the asterisk. Close and reopen the company file, remove the asterisk from the account name, save, and set up the account for Bank Feeds. Download transactions to the new merged account.

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