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QuickBooks Error 6189

Founded by Intuit, QuickBooks is an excellent solution for not only monitoring financial data but also keeping track of the current situation of the business in real time. It provides both on-site and cloud-based accounting services. The platform’s simplicity allows any user to operate on it, and it does not require advanced accounting knowledge. Despite having the greatest protection systems in place to secure financial data, the program occasionally gets wrapped up in confusing error circumstances. There is a common QuickBooks Error 6189 and its related QuickBooks error code occurs when you try to open a company file but it is inaccessible, according to Intuit.

QuickBooks Error 6189 is one such QuickBooks errors that we are going to cover in this particular article. Users usually experience the error when they try to access the company file from a network device in multi-user mode. Moreover, it will provide a thorough explanation of Common QuickBooks Error Code 6189. Thus, make sure to read this article thoroughly from beginning to conclusion.

Quickbooks error 6189 error screenshot

Contents

What Do You Understand with QuickBooks Error 6189?

QuickBooks Error code 6189 is also known as “Run-time” which is mostly seen when a user tries to view a file using a “Network Device” in “multi-user” mode. For QuickBooks’ “multi-user” option, you must verify that storage instructions are placed. It also takes place when you try to create/open a company file (.QBW) or sometimes when “QuickBooks Could Not Open Data File” due to data imports or export. Moreover, multiple factors can lead to this error. In the below section, you will get to know about all possible reasons due to which the error occurs. Apart from that, you can receive an error notification on your screen when the error is encountered as shown in the screenshot.

Possible reasons which give arise to Common QuickBooks Error 6189 

The below is the list of causes including:

  • The main factor can be the absence or damage of QuickBooks components.
  • If software or a process is accessing the company file on a network computer
  • Access issues with the company file or folder on the QuickBooks host system
  • This issue can occur if you accidentally delete key drivers from the system that are required to execute QuickBooks.
  • Corrupt or damaged .ND and .TLG files.
  • This issue could occur if another client signed in to the company file as a single user.
  • No problem with QuickBooks registry values in the Windows registry.
  • Alternatively, if the operating system is infected with any antivirus software.
  • On the QuickBooks server or host system, a network data source file has been damaged.
  • It’s possible that the QB hosting procedures are having issues that result in the corruption of the QB program. 
  • Removal of important drivers may also lead to this error.
  • Some virus or malware attack on the Windows framework may cause this error, the pirated or old copy of Windows.
  • There are also additional factors that could also contribute to this annoying error.

If you’re also experiencing errors related to 6189 then read this blog very carefully till the end.

What is QuickBooks Error Code 6189?

QuickBooks Error Code 6189 occurs when you try to open or create a corporation file. When this error triggers, the quickbooks system show message “Error 6189: Quickbooks has encountered a problem and needs to close. We are sorry for the inconvenience.”. QB Error 6189 occurs due to many reasons such as; corrupted download quickbooks software, incomplete installation of quickbooks software, windows registry gets corrupted, You recently change the software (Uninstall & reinstall), corrupted windows system files, corrupted quickbooks related program files & many others.

Signs and Symptoms of QuickBooks Error 6189

When the error occurs, you may see many symptoms and a few of them are jotted down:

  • QuickBooks Error 6189 message pops up on your screen
  • It crashes your active program window 
  • Your PC periodically “freezes” for a few seconds at a time.
  • Windows runs sluggishly during startup or shutdown or even during the installation of the Windows Operating System. 
  • During an Intuit Inc.-related software installation.
  • Windows respond slowly to mouse or keyboard input.
  • The Windows OS may get corrupted or damaged.
  • The workstation corrupts, hand-up, or reboot automatically.
  • The system may get stuck or face some glitches. 
  • You are not able to access your QuickBooks company file.

Basic Troubleshooting Steps to Rectify The QuickBooks Error 6189 with Ease

Whenever the runtime is experienced by users, Intuit suggests some basic troubleshooting to implement:

Total Time: 15 minutes

  1. Step One

    Restart your PC and then attempt to launch your QuickBooks Desktop once again

  2. Step Two

    Try to update your older version of QB with the latest released version

  3. Step Three

    Make an attempt once again to store your files in the local folders that are suggested to cloud storage or file-sharing services

  4. Step Four

    In the end, provide all related permission and access to QuickBooks.

How to Fix QuickBooks Error Code 6189?

To resolve QB error 6189, there is various methods to which can help you to resolve this error such as;

  • #1 Method: Restart Your Computer and Your Server
  • #2 Method: Make Sure You’re not Using File Sharing Services.
  • #3 Method: Use Encryption software on your Computer
  • #4 Method: Make Sure Your Data File is Not Stored on Network Attached Storage (NAS)
  • #5 Method: Install The QuickBooks Database Manager on Your Server.
Note: Hopefully with the help of given methods, you have resolved your issue, If not then there is a dedicated article to follow on QuickBooks Error 6189. If you're confused & don't know whether these solutions will fix your problem or not, then take an experts advice through Instant Live Chat support by hitting Button below;

Advanced Troubleshooting to fix QuickBooks Error 6189

Well, it is a runtime error that can occur in any version or edition of QuickBooks. If you want to get rid of QuickBooks Error 6189, go over the following remedies step by step and put them into action.

The following are the most effective solutions for resolving this issue:

Solutions for QuickBooks Desktop Pro & Pro plus Editions

Pro & Pro Plus

Some suggested solutions to resolve QuickBooks error 6189 are discussed below:

If you’re using QuickBooks pro & pro plus version 2009, Pro 2008, Pro 2007, Pro 2006, Pro 2005, Pro 2004, Pro 2003, Pro 2002, Pro 2001, and so on & facing the error Quickbooks Error Code 6189 then you can use the mentioned below solutions.

If you’re using QuickBooks pro & pro plus version 2010, 2011, 2012, 2013 & 2014 & you face the QuickBooks error 6189, then you can use the recommended below solutions to resolve the issue.

If you’re using QuickBooks pro & pro plus version 2015, 2016, 2017 & 2018 & you face the QuickBooks error 6189, you can use the recommended below solutions to resolve the issue.

If you’re using QuickBooks pro & pro plus version 2019, 2020, 2021 & Latest Release & you face the QuickBooks error 6189, you can use the recommended below solutions to resolve the issue. Let’s have a look at the solution steps:

Pro 2009 & Prior

To Fix The QuickBooks Error 6189 in Pro 2009 and Prior Versions

Method One: Make use of QuickBooks Tool Hub to overcome QuickBooks Error 6189

Intuit has a long variety of tools available but QuickBooks Tool Hub is a one-stop remedy for all accounting-related issues. So, get the benefits of the tool by downloading and installing the most recent version of the QuickBooks Tool Hub to sort out any kind of QB bugs.

It mainly involves two steps:

Windows XP, Vista, and 7

Step 1: Download the QuickBooks Tool Hub 

Fill out the form to locate your account and download the QuickBooks tool hub after connecting your laptop or computer system to an active internet connection. Begin the download by selecting the path and drive where you want them to be saved on your hard drive, and then follow the on-screen instructions to install them.

Steps to install the QuickBooks Tool Hub: 

  • Double-click the QuickBooksToolHub.exe file with the attached mouse to start it
  • A new installation window will appear, from which you should select the ‘Next’ option
  • The ‘License Agreement’ will be displayed, and you must read it and accept it by pressing the ‘Yes’ button
  • In the following window, select a target folder with free space in which to install the tools hub
  • To select the target path, click the ‘Change’ option and then ‘Next’
  • You’re ready to install the tools hub on your PC now. From the window, choose “Install”
  • Wait till the installation is finished
  • After the tools have been successfully installed, you can either click the ‘Finish’ button to close the installation procedure or select the ‘Launch QuickBooks Tool Hub’ option to begin utilizing them.

Windows 8, 8.1, and 10

  • Start with closing your QuickBooks Desktop
  • Next, you’re supposed to download the QuickBooks Tool Hub
  • Save the file somewhere you’ll be able to find it quickly (like your Downloads folder or your Windows desktop)
Note: You can find out the version of Tool Hub you have if you've already installed it. The Home tab should be selected. The version will be displayed in the bottom right corner, or you may view it by selecting “About”
  • After that, open the downloaded file (QuickBooksToolHub.exe)
  • Install by following the on-screen instructions and agreeing to the terms and conditions
  • Once the installation completes then do a double-click on the icon on your Windows Desktop to open the tool hub
Note: If you can’t find the icon, do a search in your Windows for QuickBooks Tool Hub and choose the app.

For Mac version 

  • Firstly, restart your PC and download the QuickBooks Tool Hub from Intuit’s website
  • Next, open the exe file followed by agreeing to the terms and conditions  
  • And then perform the instructions that appears on your screen 
  • Click Finish after the completing the installation process 
  • Finally, launch the tool using your desktop shortcut of the Start menu.

Step 2: Steps to be followed to utilize the tools within QuickBooks Tool Hub

The hub serves as a launchpad for the tools you’ll need to resolve your problem. Each tab contains a variety of tools for dealing with various types of issues:

  • If you get an error notification when you open your company file, or if you have missing or blank lists, choose Company File Issues
  • This will launch the “Quick Fix my File” and “QuickBooks File Doctor” applications
  • Select File Dr Help from the company file tab if you require additional assistance
  • If you’re having issues with your network or PCs connected to it, such as error H202, choose Network Issues
  • You are suggested to connect to your server
  • If you’re experiencing performance issues, troubles opening the software, Error 6189, or the program has crashed or stopped working, go to “Program Problems”
  • Next, you are suggested to start with the “Quick Fix my Program” option
  • Select Advanced Tools to see a list of commonly used Windows shortcuts for troubleshooting QuickBooks issues
  • Finally, restart your QuickBooks once again and try to open the company file (.QBW) once again. 
Important Note: If you need to install a tool from the Tool Hub, it will do it in the background automatically. It may take a few minutes to finish.
Pro 2010 to Pro 2014 Version

QuickBooks Error 6189 in Pro 2010 to Pro 2014 Version


Let’s have a look at the solution steps:

Solution: Try launching your Server computer once again

In many scenarios, you may require a complete reboot for your server system on which QuickBooks is installed or the server on which hosting is done. The following are the steps guide you for the same:

Important Note: It's critical to figure out where the company's file is stored. If you're using QuickBooks hosting instead of the server system, you can hire an expert to assist you with the restart.

Windows 10 

  • Click Start in the lower-left corner of your screen 
  • Next, hit the Power option 
  • Now, select and click on the Restart button
  • In the end, try to open your QB Desktop on your server computer.

Windows 8 and 8.1

The Start menu is not available in either of these Windows versions. The power options button was added to the upper-right corner of the Start screen with the 8.1 release, allowing users to instantly restart their machine. Select Restart from the drop-down menu that appears when you click the power options symbol (as you can see in the image below with squared in red).

Windows XP, Vista, and 7

In the Windows Vista, 7, XP, and prior versions, you can restart your system through the Start menu by following the below steps:

  • First, click on the “Start” which is in the lower-left corner of your Windows Desktop 
  • In the next step, locate and click on the Right arrow next to the Shut down button 
  • After that, select and click “Restart” from appeared menu 
  • And finally, attempt once again to open your QuickBooks and company file. 

For Mac version

You have three options for restarting a Mac computer:

  • When a dialogue box displays, press the power button (or Control + Eject) and then click the Restart button
  • After selecting the Apple key, click Restart
  • Control + Command + Eject (or Control + Command + Power button) is the shortcut.
Note: Because it does not rely on the Mac OS X operating system, pressing Control + Command + Eject/Power is the most reliable way to restart a Mac.
  • In the end, try to open your QuickBooks software and its related file again.
Pro 2015 to Pro 2018

QuickBooks Error 6189 in Pro 2015 to Pro 2018 version


Solution: Rename the .ND and .TLG files 

As discussed in this article, one of the most common causes of error code 6189 is a corrupted QuickBooks network data and transaction log file. Renaming these files will compel QuickBooks to produce new ones that are free of corruption, allowing the issue to be resolved.

  • Start with opening your QB Desktop Software 
  • Next, press the F2 key to open the Product Information tab 
  • Make a note of where the company file is kept. This can be found under the File Information section
  • Using Windows file explorer, navigate to your company’s file folder
  • Look for the files with the same file name as your company file that have the .ND and.TLG extensions, for example: company file.qbw.nd / company file.qbw.tlg
    • If you can’t view the file extensions, adjust the Windows Files & Folder settings first

For Windows XP, Vista, and 7 users 

  • From the top-left side, click on the Organize tab and then select “Folder and Search” Options
  • Uncheck the “Hide extensions for known file types” option within the “View” tab
  • To save the changes, click Apply followed by Ok button

For Windows 8, 8.1

  • Select “Folder and Search” Options from the Organize menu on the top-left
  • In the “View” tab, uncheck the box that says “Hide extensions for known file types”
  • Click Apply and then Ok tab to save all changes that are made.

For Windows 10

  • Simply select the “View” tab at the top of your screen and check the box which is next to the “File name extensions” tab
  • You may now see the extensions of every file on your computer
  • Each file can be renamed by right-clicking on it followed by selecting the “Rename” option 
  • At the end of each file name, type OLD. (for example, company_file.qbw.nd.OLD)
  • Now open QuickBooks and sign in to your company file once again.

For Mac version

  • Open the location of your QuickBooks company file C:\Users\Public\Documents\Intuit\QuickBooks\Company File [Default Location]
  • Now seek for the files with the extensions .ND and .TLG
  • Do a right-click on them and choose Rename
  • At the end of the file, type “.OLD”
  • CompanyName.qbw.ND has been renamed to CompanyName.qbw.ND.OLD
  • Along with that CompanyName.qbw.TLG.OLD instead of CompanyName.qbw.TLG
  • Finally, to confirm the action, click “Yes”.
Pro 2019 to latest release

QuickBooks Error 6189 in Pro 2019 to latest release


Solution: Run the QuickBooks Database Manager on Server 

All of your QuickBooks Company files are often saved on your server computer and other networked operating devices. If you host a network on your server PC, QuickBooks Database Manager can assist you to fix the error. The following are the steps for installing QBDM on your server computer, let’s start with download steps:

Step 1: Download the QuickBooks Database Server Manager

Though QBDBSM is a part of the QuickBooks Desktop file, it is also suggested you download QuickBooks Desktop, if you haven’t already, make sure you do the same. To download the desired QB version, you can visit “https://downloads.quickbooks.com/app/qbdt/products”

Step 2: Install and then run the QuickBooks Database Manager 

For Windows XP, Vista, and 7

  • In your system open the downloads folder
    • To open the same, click on the Windows Start menu and look for the Windows Explorer 
    • When you select the Windows Explorer option, you can see the downloads option which is located on the right side of panel 
    • Do a click on the Downloads and open the downloaded file
  • Perform double-click on the downloaded file called Setup_QuickBooks.exe 
  • With the open file, you can start the installation process
  • Follow the instructions that appear on the screen and also you’re required to locate your product or license numbers
  • When QuickBooks prompts you for an installation type, choose Custom or Network Options
  • After that, hit the “Next” button and also make sure that do not select the Express
  • Select the best solution for your network setup before moving on to the next step
  • The Database Server Manager is installed by both options
  • This won’t overwrite any current company data if QuickBooks Desktop is already installed on your Server computer 
  • Select “I’ll be utilizing QuickBooks Desktop on this computer, AND I’ll be storing…”, if you want Database Server Manager and QuickBooks Desktop on your server machine (This is a strongly suggested option) 
  • Select “I will NOT be utilizing QuickBooks Desktop…”, if you simply want Database Server Manager on your server machine
  • Follow the onscreen instructions for the rest of the process
  • Select “Install” when you’re ready also you may be asked for permission by your Windows
Important Note: For each version of Database Server Manager, QuickBooks creates a new Windows user. For Example: Data Server Manager 2019 appears as QBDataServiceUser29.

Allow these users to access the folders containing your company’s files. When you set system-level permissions, you’ll be able to see these users.

For Windows 8, 8.1, and 10

  • On your Windows 8, 8.1, and 10 Desktop
    • Go to the File Explorer icon in the Taskbar
    • Then click on the File Explorer icon to open it
    • Now, go to the Downloads folders that is on the left side panel
    • Locate for the downloaded file
  • Perform double-click on the located download file named Setup_QuickBooks.exe 
  • With the open file, you can start the installation process
  • Follow the instructions that appear on the screen and also you’re required to locate your product or license numbers
  • When QuickBooks prompts you for an installation type, choose Custom or Network Options
  • After that, hit the “Next” button and also make sure that do not select the Express
  • Select the best solution for your network setup before moving on to the next step
  • The Database Server Manager is installed by both options
  • This won’t overwrite any current company data if QuickBooks Desktop is already installed on your Server computer 
  • Select “I’ll be utilizing QuickBooks Desktop on this computer, AND I’ll be storing…”, if you want Database Server Manager and QuickBooks Desktop on your server machine (This is a strongly suggested option) 
  • Select “I will NOT be utilizing QuickBooks Desktop…”, if you simply want Database Server Manager on your server machine
  • Follow the onscreen instructions for the rest of the process
  • Select “Install” when you’re ready also you may be asked for permission by your Windows
Important Note: For each version of Database Server Manager, QuickBooks creates a new Windows user. For Example: Data Server Manager 2019 appears as QBDataServiceUser29.

Allow these users to access the folders containing your company’s files. When you set system-level permissions, you’ll be able to see these users.

Step 3: Step to run the QuickBooks Desktop Manager on your Server 

  • To begin, open the QuickBooks Tools Hub on your Windows computer 
  • Next, go to the “Network Issues” tab 
  • From the drop-down menu, select the QuickBooks Database Server Manager 
Note: If you haven’t downloaded QB yet then you’ll get a notification to install it on the server.
  • When you see your company file in the QuickBooks Database Server Manager Window, click “Start Scan”
  • If not, navigate to the location of your company file and select “Start Scan” 
  • The QuickBooks Database Server Manager will immediately repair your Firewall permissions
  • When the scanning procedure is complete then select the “Close” tab 
  • Open the QuickBooks Company files on your PC where your network is connected
  • Finally, verify whether the error is resolved or not.

For Mac version

The below steps help you to ensure that the QuickBooks Server is running and the company file is shared to fix the multi-user-related issues in QB for Mac. 

  • Click on the “Applications” tab after selecting “Go”
  • Select the QuickBooks 20XX Server.app icon and then double-click on it 
  • Select the file from the No Shared list followed by Start Sharing 
  • Choose + to add the file if it isn’t already there

Make a note that the QuickBooks Server application should only be installed or running on the server or host computer. In addition to that, the company file must be installed on the same computer. Double-click on the Mac OS firewall is set to allow incoming connections. Follow the instructions below to do so:

  • Choose System Preferences from the Apple menu 
  • Select the Security & Privacy >>> Firewall 
  • Choose the Firewall Options from the drop-down list
  • Click the lock icon to unlock it if it is grayed out 
  • Allow Incoming Connections by clicking on the “Allow” button.

You should also check that the sharing permissions on the host computer are set correctly. Here’s is how to do it:

  • Select the “System Preferences” from the Apple menu 
  • Choose the Sharing option 
  • After that, check the box which is next to the File Sharing
  • Select + within the Shared Folders column, browse to the company’s folder followed by selecting “Add”
  • The permission should be set to “Read and Write for Everyone” or just the individual users who will be using QuickBooks under the “Users Column”.

Solutions for QuickBooks Desktop Premier Editions

If you’re using QuickBooks premier version 2009, premier 2008, premier 2007, 2006, 2005, 2004, 2003, 2002, 2001, and so on & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle 6189 errors for the Premier version.

If you’re using QuickBooks premier version 2010, 2011, 2012, 2013, & 2014 & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the Premier version

If you’re using QuickBooks premier version 2010, 2011, 2012, 2013, & 2014 & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the Premier version.

If you’re using QuickBooks premier version 2015, 2016, 2017 & 2018 & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the Premier version.

If you’re using QuickBooks premier version 2019, 2020, 2021 & Latest Release & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the Premier version.

QuickBooks Error 6189 in Premier 2009 and Prior Versions

Solutions: To rectify QuickBooks Error 6189, you can utilize QuickBooks Tool Hub 

The QuickBooks Tool Hub combines all of the other QuickBooks features into one application. It can be used to fix a variety of common errors and issues that occur when accessing QuickBooks at random. If any issues are interfering with your QB Desktop experience, you can utilize the repair tool to fix them. It usually involves two steps for any Windows version: 

Step 1: Download and Install QuickBooks Tool Hub 

The QuickBooks Tool Hub assists in the correction of frequent errors. Avail the best experience; you’re required to download the tool on, 

Windows XP, Vista, and 7

  • Close the QuickBooks Desktop in your very first step
  • In the next step, you’re required to download the QuickBooks Tool Hub’s
  • Save the file somewhere you’ll be able to find it quickly (like your Downloads folder or your Windows desktop)
Note: You can find out the version of Tool Hub you have if you've already installed it. The Home tab should be selected. The version will be displayed in the bottom right corner, or you may view it by selecting “About”.
  • After done with that, open the QuickBooksToolHub.exe downloaded file
  • Perform on-screen instructions to complete the installation and also agree to mentioned terms and conditions
  • Once the installation completes, double-click on the icon on your Windows to open the tool hub. 

Windows 8, 8.1, and 10

  • Again for Windows 8, 8.1, and 10 versions, you have to first close the QuickBooks Desktop
  • Next, you’re supposed to download the QuickBooks Tool Hub
  • Save the file somewhere you’ll be able to easily  find it (like your Downloads folder or your Windows desktop)
Note: You can find out the version of Tool Hub you have if you've already installed it. The Home tab should be selected. The version will be displayed in the bottom right corner, or you may view it by selecting “About”
  • After that, open the downloaded file (QuickBooksToolHub.exe)
  • Install by following the on-screen instructions and agreeing to the terms and conditions
  • When the installation finishes then double-click on the icon on your Windows Desktop to open the tool hub.
Note: If you can’t find the icon, do a search in your Windows for QuickBooks Tool Hub and choose the app.

For Mac version 

  • Firstly, restart your PC and download the QuickBooks Tool Hub from Intuit’s website
  • Next, open the exe file followed by agreeing to the terms and conditions  
  • And then perform the instructions that appear on your screen 
  • Click Finish after completing the installation process 
  • Finally, launch the tool using your desktop shortcut of the Start menu. 

Step 2: Utilize the appropriate tools from QuickBooks Tool Hub

The hub serves as a launchpad for the tools you’ll need to resolve your problem. Each tab contains a variety of tools for dealing with various types of issues. You can use an appropriate tool that is suitable to rectify QuickBooks Error 6189 using the below steps:

  • If you get an error notification when you open your company file, or if you have missing or blank lists, choose Company File Issues
  • This will launch the “Quick Fix my File” and “QuickBooks File Doctor” applications
  • Select File Dr Help from the company file tab if you require additional assistance
  • If you’re having issues with your network or PCs connected to it, such as error H202, choose Network Issues
  • You are suggested to connect to your server
  • If you’re experiencing performance issues, troubles opening the software, Error 6189, or the program has crashed or stopped working, go to “Program Problems”
  • Next, you are suggested to start with the “Quick Fix my Program” option
  • Select Advanced Tools to see a list of commonly used Windows shortcuts for troubleshooting QuickBooks issues
  • Finally, restart your QuickBooks once again and try to open the company file (.QBW) once again. 
Important Note: If you need to install a tool from the Tool Hub, it will do it automatically in the background. It may take a few minutes to complete.

QuickBooks Error 6189 in Premier 2010 to Premier 2014 Version

Solution: Try to restart your Server and workstation system in order to avoid QuickBooks runtime error 6189

In many scenarios, you may require a complete reboot for your server system on which QuickBooks is installed or the server on which hosting is done. The following are the steps guide you for the same:

Important Note: It's critical to figure out where the company's file is stored. If you're using QuickBooks hosting instead of the server system, you can hire an expert to assist you with the restart.

Windows 10 

  • Click Start in the lower-left corner of your screen 
  • Next, hit the Power option 
  • Now, select and click on the Restart button
  • In the end, try to open your QB Desktop on your server computer.

Windows 8 and 8.1

The Start menu is not available in either of these Windows versions. The power options button was added to the upper-right corner of the Start screen with the 8.1 release, allowing users to instantly restart their machine. Select Restart from the drop-down menu that appears when you click the power options symbol (as you can see in the image below with squared in red).

Windows XP, Vista, and 7

In the Windows Vista, 7, XP, and prior versions, you can restart your system through the Start menu by following the below steps:

  • First, click on the “Start” which is in the lower-left corner of your Windows Desktop 
  • In the next step, locate and click on the Right arrow next to the Shut down button 
  • After that, select and click “Restart” from appeared menu 
  • And finally, attempt once again to open your QuickBooks and company file. 

For Mac version

You have three options for restarting a Mac computer:

  • When a dialogue box displays, press the power button (or Control + Eject) and then click the Restart button
  • After selecting the Apple key, click Restart
  • Control + Command + Eject (or Control + Command + Power button) is the shortcut.
Note: Because it does not rely on the Mac OS X operating system, pressing Control + Command + Eject/Power is the most reliable way to restart a Mac.
  • In the end, try to open your QuickBooks software and its related file again.

QuickBooks Error 6189 in Premier 2015 to Premier 2018 version

Solution: Rename the .ND and .TLG files 

As discussed in this article, one of the most common causes of error code 6189 is a corrupted QuickBooks network data and transaction log file. Renaming these files will compel QuickBooks to produce new ones that are free of corruption, allowing the issue to be resolved.

  • Start with opening your QB Desktop Software 
  • Next, press the F2 key to open the Product Information tab 
  • Make a note of where the company file is kept. This can be found under the File Information section
  • Using Windows file explorer, navigate to your company’s file folder
  • Look for the files with the same file name as your company file that have the.ND and.TLG extensions, for example: company file.qbw.nd / company file.qbw.tlg
    • If you can’t view the file extensions, adjust the Windows Files & Folder settings first

For Windows XP, Vista, and 7 users 

  • From the top-left side, click on the Organize tab and then select “Folder and Search” Options
  • Uncheck the “Hide extensions for known file types” option within the “View” tab
  • To save the changes, click Apply followed by Ok button

For Windows 8, 8.1

  • Select “Folder and Search” Options from the Organize menu on the top-left
  • In the “View” tab, uncheck the box that says “Hide extensions for known file types”
  • Click Apply and then Ok tab to save all changes that are made.

For Windows 10

  • Simply select the “View” tab at the top of your screen and check the box which is next to the “File name extensions” tab
  • You may now see the extensions of every file on your computer
  • Each file can be renamed by right-clicking on it followed by selecting the “Rename” option 
  • At the end of each file name, type OLD. (for example, company_file.qbw.nd.OLD)
  • Now open QuickBooks and sign in to your company file once again.

For Mac version

  • Open the location of your QuickBooks company file C:\Users\Public\Documents\Intuit\QuickBooks\Company File [Default Location]
  • Now seek for the files with the extensions .ND and .TLG
  • Do a right-click on them and choose Rename
  • At the end of the file, type “.OLD”
  • CompanyName.qbw.ND has been renamed to CompanyName.qbw.ND.OLD
  • Along with that CompanyName.qbw.TLG.OLD instead of CompanyName.qbw.TLG
  • Finally, to confirm the action, click “Yes”.

QuickBooks Error 6189 in Premier 2019 to latest release

Solution: Run the QuickBooks Database Manager on Server 

All of your QuickBooks Company files are often saved on your server computer and other networked operating devices. If you host a network on your server PC, QuickBooks Database Manager can assist you to fix the error. The following are the steps for installing QBDM on your server computer, let’s start with download steps:

Step 1: Download the QuickBooks Database Server Manager

Though QBDSM is a part of the QuickBooks Desktop file, it is also suggested you download QuickBooks Desktop, if you haven’t already, make sure you do the same. To download the desired QB version, you can visit “https://downloads.quickbooks.com/app/qbdt/products.”

Step 2: Install and then run the QuickBooks Database Manager 

For Windows XP, Vista, and 7

  • 1st Part
  • In your system open the downloads folder
  • To open the same, click on the Windows Start menu and look for the Windows Explorer 
  • When you select the Windows Explorer option, you can see the downloads option which is located on the right-side of panel 
  • Do a click on the Downloads and open the downloaded file

For Windows 8, 8.1, and 10

  • 1st Part
  • On your Windows 8, 8.1, and 10 Desktop
  • Go to the File Explorer icon in the Taskbar
  • Then click on the File Explorer icon to open it
  • Now, go to the Downloads folders that is on the left side panel
  • Locate for the downloaded file
  • 2nd Part for windows Xp, Vista, 7, 8, 8.1 and 10
  • Perform double-click on the downloaded file called Setup_QuickBooks.exe 
  • With the open file, you can start the installation process
  • Follow the instructions that appear on the screen and also you’re required to locate your product or license numbers
  • When QuickBooks prompts you for an installation type, choose Custom or Network Options
  • After that, hit the “Next” button and also make sure that do not select the Express
  • Select the best solution for your network setup before moving on to the next step
  • The Database Server Manager is installed by both options
  • This won’t overwrite any current company data if QuickBooks Desktop is already installed on your Server computer 
  • Select “I’ll be utilizing QuickBooks Desktop on this computer, AND I’ll be storing…”, if you want Database Server Manager and QuickBooks Desktop on your server machine (This is a strongly suggested option) 
  • Select “I will NOT be utilizing QuickBooks Desktop…”, if you simply want Database Server Manager on your server machine
  • Follow the onscreen instructions for the rest of the process
  • Select “Install” when you’re ready also you may be asked for permission by your Windows
Important Note: For each version of Database Server Manager, QuickBooks creates a new Windows user. For Example: Data Server Manager 2019 appears as QBDataServiceUser29.

Allow these users to access the folders containing your company’s files. When you set system-level permissions, you’ll be able to see these users.

Step 3: Step to run the QuickBooks Desktop Manager on your Server 

  • To begin, open the QuickBooks Tools Hub on your Windows computer 
  • Next, go to the “Network Issues” tab 
  • From the drop-down menu, select the QuickBooks Database Server Manager 
Note: If you haven’t downloaded QB yet then you’ll get a notification to install it on the server.
  • When you see your company file in the QuickBooks Database Server Manager Window, click “Start Scan”
  • If not, navigate to the location of your company file and select “Start Scan” 
  • The QuickBooks Database Server Manager will immediately repair your Firewall permissions
  • When the scanning procedure is complete then select the “Close” tab 
  • Open the QuickBooks Company files on your PC where your network is connected
  • Finally, verify whether the error is resolved or not.

For Mac version

The below steps help you to ensure that the QuickBooks Server is running and the company file is shared to fix the multi-user-related issues in QB for Mac. 

  • Click on the “Applications” tab after selecting “Go”
  • Select the QuickBooks 20XX Server.app icon and then double-click on it 
  • Select the file from the No Shared list followed by Start Sharing 
  • Choose + to add the file if it isn’t already there

Make a note that the QuickBooks Server application should only be installed or running on the server or host computer. In addition to that, the company file must be installed on the same computer. Double-click on the Mac OS firewall is set to allow incoming connections. Follow the instructions below to do so:

  • Choose System Preferences from the Apple menu 
  • Select the Security & Privacy >>> Firewall 
  • Choose the Firewall Options from the drop-down list
  • Click the lock icon to unlock it if it is grayed out 
  • Allow Incoming Connections by clicking on the “Allow” button.

You should also check that the sharing permissions on the host computer are set correctly. Here is how to do it:

  • Select the “System Preferences” from the Apple menu 
  • Choose the Sharing option 
  • After that, check the box which is next to the File Sharing
  • Select + within the Shared Folders column, browse to the company’s folder followed by selecting “Add”
  • The permission should be set to “Read and Write for Everyone” or just the individual users who will be using QuickBooks under the “Users Column”.

Solutions for QuickBooks Desktop Enterprise Editions

If you’re using QuickBooks Enterprise version 2009, 2008, 2007, 2006, 2005, 2004, 2003 & so on & facing the error Quickbooks enterprise Error Code 6189 then Carry out the below instructions to tackle 6189 error for the enterprise version.

If you’re using QuickBooks Enterprise version 2010, 2011, 2012, 2013 & 2014 & facing the error Quickbooks enterprise Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the enterprise version.

If you’re using QuickBooks Enterprise version 2015, 2016, 2017 & 2018 & facing the error Quickbooks enterprise Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the enterprise version.

If you’re using QuickBooks Enterprise version 2019, 2020, 2021 & latest release & facing the error Quickbooks enterprise Error Code 6189 then Carry out the below instructions to tackle the 6189 error for the enterprise version.

QuickBooks Error 6189 in Enterprise 2009 and Prior Versions

Solution: Make use of QuickBooks Tool Hub

Although QB Tool Hub can be downloaded in any Windows, to effectively install it you must have a proper internet connection. Also, if you have an older version of the Microsoft.NET framework installed on your computer that has a pending update notification, you should upgrade it before proceeding with the tools hub installation. 

Windows XP, Vista, and 7

  • To begin with closing your QuickBooks Desktop
  • In the next step, you’re supposed to download the QuickBooks Tool Hub’s
  • Save the file somewhere you’ll be able to find it quickly (like your Downloads folder or your Windows desktop)
Note: You can find out the version of Tool Hub you have if you've already installed it. The Home tab should be selected. The version will be displayed in the bottom right corner, or you may view it by selecting “About”.
  • After that, open the downloaded file (QuickBooksToolHub.exe)
  • Install by following the on-screen instructions also agreeing to the terms and conditions
  • Once the installation completes then perform double-click on the icon on your Windows Desktop to open the tool hub. 

Windows 8, 8.1, and 10

  • Start with closing your QuickBooks Desktop
  • Next, you’re supposed to download the QuickBooks Tool Hub
  • Save the file somewhere you’ll be able to find it quickly (like your Downloads folder or your Windows desktop)
Note: You can find out the version of Tool Hub you have if you've already installed it. The Home tab should be selected. The version will be displayed in the bottom right corner, or you may view it by selecting “About”
  • After that, open the downloaded file (QuickBooksToolHub.exe)
  • Install by following the on-screen instructions and agreeing to the terms and conditions
  • Once the installation completes then do a double-click on the icon on your Windows Desktop to open the tool hub
Note: If you can’t find the icon, do a search in your Windows for QuickBooks Tool Hub and choose the app.

For Mac version 

  • Firstly, restart your PC and download the QuickBooks Tool Hub from Intuit’s website
  • Next, open the exe file followed by agreeing to the terms and conditions  
  • And then perform the instructions that appears on your screen 
  • Click Finish after the completing the installation process 
  • Finally, launch the tool using your desktop shortcut of the Start menu. 

Step 2: Steps to be followed to utilize the tools within QuickBooks Tool Hub

The hub serves as a launchpad for the tools you’ll need to resolve your problem. Each tab contains a variety of tools for dealing with various types of issues:

  • If you get an error notification when you open your company file, or if you have missing or blank lists, choose Company File Issues
  • This will launch the “Quick Fix my File” and “QuickBooks File Doctor” applications
  • Select File Dr Help from the company file tab if you require additional assistance
  • If you’re having issues with your network or PCs connected to it, such as error H202, choose Network Issues
  • You are suggested to connect to your server
  • If you’re experiencing performance issues, troubles opening the software, Error 6189, or the program has crashed or stopped working, go to “Program Problems”
  • Next, you are suggested to start with the “Quick Fix my Program” option
  • Select Advanced Tools to see a list of commonly used Windows shortcuts for troubleshooting QuickBooks issues
  • Finally, restart your QuickBooks once again and try to open the company file (.QBW) once again. 
Important Note: If you need to install a tool from the Tool Hub, it will do it in the background automatically. It may take a few minutes to finish.

QuickBooks Error 6189 in Enterprise 2010 to Enterprise 2014 version

Solution: Try launching your Server computer once again

At times, the entire system requires a complete reboot. The following are the steps to implement in such a situation:

Important Note: It's critical to figure out where the company's file is stored. If you're using QuickBooks enterprise hosting instead of the server system, you can hire an expert to assist you with the restart.

Windows 10 

  • Click Start in the lower-left corner of your screen 
  • Next, hit the Power option 
  • Now, select and click on the Restart button
  • In the end, try to open your QB Desktop on your server computer.

Windows 8 and 8.1

The Start menu is not available in either of these Windows versions. The power options button was added to the upper-right corner of the Start screen with the 8.1 release, allowing users to instantly restart their machine. Select Restart from the drop-down menu that appears when you click the power options symbol (as you can see in the image below with squared in red).

Windows XP, Vista, and 7

In the Windows Vista, 7, XP, and prior versions, you can restart your system through the Start menu by following the below steps:

  • First, click on the “Start” which is in the lower-left corner of your Windows Desktop 
  • In the next step, locate and click on the Right arrow next to the Shut down button 
  • After that, select and click “Restart” from appeared menu 
  • And finally, attempt once again to open your QuickBooks and company file. 

For Mac version

You have three options for restarting a Mac computer:

  • When a dialogue box displays, press the power button (or Control + Eject) and then click the Restart button
  • After selecting the Apple key, click Restart
  • Control + Command + Eject (or Control + Command + Power button) is the shortcut.
Note: Because it does not rely on the Mac OS X operating system, pressing Control + Command + Eject/Power is the most reliable way to restart a Mac.
  • In the end, try to open your QuickBooks software and its related file again. 

QuickBooks Error 6189 in Enterprise 2015 to Enterprise 2018 version

Solution: Rename the .ND and .TLG files 

As discussed in this article, one of the most common causes of error code 6189 is a corrupted QuickBooks network data and transaction log file. Renaming these files will compel QuickBooks to produce new ones that are free of corruption, allowing the issue to be resolved.

  • Start with opening your QB Desktop Software 
  • Next, press the F2 key to open the Product Information tab 
  • Make a note of where the company file is kept. This can be found under the File Information section
  • Using Windows file explorer, navigate to your company’s file folder
  • Look for the files with the same file name as your company file that have the .ND and.TLG extensions, for example: company file.qbw.nd / company file.qbw.tlg
    • If you can’t view the file extensions, adjust the Windows Files & Folder settings first

For Windows XP, Vista, and 7 users 

  • From the top-left side, click on the Organize tab and then select “Folder and Search” Options
  • Uncheck the “Hide extensions for known file types” option within the “View” tab
  • To save the changes, click Apply followed by Ok button

For Windows 8, 8.1

  • Select “Folder and Search” Options from the Organize menu on the top-left
  • In the “View” tab, uncheck the box that says “Hide extensions for known file types”
  • Click Apply and then Ok tab to save all changes that are made.

For Windows 10

  • Simply select the “View” tab at the top of your screen and check the box which is next to the “File name extensions” tab
  • You may now see the extensions of every file on your computer
  • Each file can be renamed by right-clicking on it followed by selecting the “Rename” option 
  • At the end of each file name, type OLD. (for example, company_file.qbw.nd.OLD)
  • Now open QuickBooks and sign in to your company file once again.

For Mac version

  • Open the location of your QuickBooks company file C:\Users\Public\Documents\Intuit\QuickBooks\Company File [Default Location]
  • Now seek for the files with the extensions .ND and .TLG
  • Do a right-click on them and choose Rename
  • At the end of the file, type “.OLD”
  • CompanyName.qbw.ND has been renamed to CompanyName.qbw.ND.OLD
  • Along with that CompanyName.qbw.TLG.OLD instead of CompanyName.qbw.TLG
  • Finally, to confirm the action, click “Yes”.

QuickBooks Error 6189 in Enterprise 2019 to latest release

Solution: Run the QuickBooks Database Manager on Server 

All of your QuickBooks Company files are often saved on your server computer and other networked operating devices. If you host a network on your server PC, QuickBooks Database Manager can assist you to fix the error. The following are the steps for installing QBDM on your server computer, let’s start with download steps:

Step 1: Download the QuickBooks Database Server Manager

Though QBDSM is a part of the QuickBooks Desktop file, it is also suggested you download QuickBooks Desktop, if you haven’t already, make sure you do the same. To download the desired QB version, you can visit “https://downloads.quickbooks.com/app/qbdt/products”

Step 2: Install and then run the QuickBooks Database Manager 

  • For Windows XP, Vista, and 7
    • In your system open the downloads folder
    • To open the same, click on the Windows Start menu and look for the Windows Explorer 
    • When you select the Windows Explorer option, you can see the downloads option which is located on the right-side of panel 
    • Do a click on the Downloads and open the downloaded file
  • For Windows 8, 8.1, and 10
    • On your Windows 8, 8.1, and 10 Desktop
    • Go to the File Explorer icon in the Taskbar
    • Then click on the File Explorer icon to open it
    • Now, go to the Downloads folders that is on the left side panel
    • Locate for the downloaded file
  • Perform double-click on the downloaded file called Setup_QuickBooks.exe 
  • With the open file, you can start the installation process
  • Follow the instructions that appear on the screen and also you’re required to locate your product or license numbers
  • When QuickBooks prompts you for an installation type, choose Custom or Network Options
  • After that, hit the “Next” button and also make sure that do not select the Express
  • Select the best solution for your network setup before moving on to the next step
  • The Database Server Manager is installed by both options
  • This won’t overwrite any current company data if QuickBooks Desktop is already installed on your Server computer 
  • Select “I’ll be utilizing QuickBooks Desktop on this computer, AND I’ll be storing…”, if you want Database Server Manager and QuickBooks Desktop on your server machine (This is a strongly suggested option) 
  • Select “I will NOT be utilizing QuickBooks Desktop…”, if you simply want Database Server Manager on your server machine
  • Follow the onscreen instructions for the rest of the process
  • Select “Install” when you’re ready also you may be asked for permission by your Windows
Important Note: For each version of Database Server Manager, QuickBooks creates a new Windows user. For Example: Data Server Manager 2019 appears as QBDataServiceUser29.

Allow these users to access the folders containing your company’s files. When you set system-level permissions, you’ll be able to see these users.

Step 3: Step to run the QuickBooks Desktop Manager on your Server 

Running ‘QuickBooks Database Server Manager’ can help to fix the error using these steps:

  • To begin, open the QuickBooks Tools Hub on your Windows computer 
  • Next, go to the “Network Issues” tab 
  • From the drop-down menu, select the QuickBooks Database Server Manager 
Note: If you haven’t downloaded QB yet then you’ll get a notification to install it on the server.
  • When you see your company file in the QuickBooks Database Server Manager Window, click “Start Scan”
  • If not, navigate to the location of your company file and select “Start Scan” 
  • The QuickBooks Database Server Manager will immediately repair your Firewall permissions
  • When the scanning procedure is complete then select the “Close” tab 
  • Open the QuickBooks Company files on your PC where your network is connected
  • Finally, verify whether the error is resolved or not.

For Mac version

The below steps help you to ensure that the QuickBooks Server is running and the company file is shared to fix the multi-user-related issues in QB for Mac. 

  • Click on the “Applications” tab after selecting “Go”
  • Select the QuickBooks 20XX Server.app icon and then double-click on it 
  • Select the file from the No Shared list followed by Start Sharing 
  • Choose + to add the file if it isn’t already there

Make a note that the QuickBooks Server application should only be installed or running on the server or host computer. In addition to that, the company file must be installed on the same computer. Double-click on the Mac OS firewall is set to allow incoming connections. Follow the instructions below to do so:

  • Choose System Preferences from the Apple menu 
  • Select the Security & Privacy >>> Firewall 
  • Choose the Firewall Options from the drop-down list
  • Click the lock icon to unlock it if it is greyed out 
  • Allow Incoming Connections by clicking on the “Allow” button.

You should also check that the sharing permissions on the host computer are set correctly. Here is how to do it:

  • Select the “System Preferences” from the Apple menu 
  • Choose the Sharing option 
  • After that, check the box which is next to the File Sharing
  • Select + within the Shared Folders column, browse to the company’s folder followed by selecting “Add”
  • The permission should be set to “Read and Write for Everyone” or just the individual users who will be using QuickBooks under the “Users Column”.

Solutions for QuickBooks Accountant Editions

If you’re using QuickBooks Accountant version 2009, 2008, 2007, 2006, 2005, 2004, 2003, and so on & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle 6189 errors for the Accountant version.

If you’re using QuickBooks Accountant version 2010, 2011, 2012, 2013, and 2014 & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle 6189 errors for the Accountant version.

If you’re using QuickBooks Accountant version 2015, 2016, 2017, and 2019 & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle 6189 errors for the Accountant version.

If you’re using QuickBooks Accountant version 2019, 2020, 2021, and the latest release & facing the error Quickbooks Error Code 6189 then Carry out the below instructions to tackle 6189 errors for the Accountant version.

QuickBooks Error 6189 in Accountant 2009 and Prior Versions

Solution: Make use of QuickBooks Tool Hub to overcome QuickBooks Error 6189

QB Tool Hub is a compiled form of all the tools that are required to solve the different issues of QuickBooks. It is a multi-functional application that provides QB users a wide variety of useful tools which are competent to eradicate most of the QuickBooks-related issues and errors. To resolve the QuickBooks Error 6189, you simply implement the below-provided steps:

Windows XP, Vista, and 7

Step 1: Download the QuickBooks Tool Hub 

Connect your laptop or computer system to an active internet connection and complete the form to locate your account and download the QuickBooks tool hub. Begin the download by deciding where you want them saved on your hard drive and then installing them using the on-screen guidelines.

Steps to install the QuickBooks Tool Hub: 

  • Perform double-click on the QuickBooksToolHub.exe file to open the downloaded file
  • In your next window, you can see a new installation window appear, from which you have to select the ‘Next’ option
  • After that, the ‘License Agreement’ will be displayed, and you must read it and accept it by pressing the ‘Yes’ button
  • In the following window, select a target folder with free space in which to install the Tools Hub
  • To select the target path, do a click on the Change” option and then hit “Next”
  • You’re ready to install the tools hub on your PC now. From the window, choose “Install”
  • Wait till the installation is finished
  • After the tools have been successfully installed, you can either click the ‘Finish’ button to close the installation procedure or select the ‘Launch QuickBooks Tool Hub’ option to begin utilizing them.

Windows 8, 8.1, and 10

  • Start with closing your QuickBooks Desktop
  • Next, you’re supposed to download the QuickBooks Tool Hub
  • Save the file somewhere you’ll be able to find it quickly (like your Downloads folder or your Windows desktop)
Note: You can find out the version of Tool Hub you have if you've already installed it. The Home tab should be selected. The version will be displayed in the bottom right corner, or you may view it by selecting “About”
  • After that, open the downloaded file (QuickBooksToolHub.exe)
  • Install by following the on-screen instructions and agreeing to the terms and conditions
  • Once the installation completes then do a double-click on the icon on your Windows Desktop to open the tool hub
Note: If you can’t find the icon, do a search in your Windows for QuickBooks Tool Hub and choose the app.

For Mac version 

  • Firstly, restart your PC and download the QuickBooks Tool Hub from Intuit’s website
  • Next, open the exe file followed by agreeing to the terms and conditions  
  • And then perform the instructions that appears on your screen 
  • Click Finish after the completing the installation process 
  • Finally, launch the tool using your desktop shortcut of the Start menu. 

Step 2: Steps to be followed to utilize the tools within QuickBooks Tool Hub

The hub serves as a launchpad for the tools you’ll need to resolve your problem. Each tab contains a variety of tools for dealing with various types of issues:

  • If you get an error notification when you open your company file, or if you have missing or blank lists, choose Company File Issues
  • This will launch the “Quick Fix my File” and “QuickBooks File Doctor” applications
  • Select File Dr Help from the company file tab if you require additional assistance
  • If you’re having issues with your network or PCs connected to it, such as error H202, choose Network Issues
  • You are suggested to connect to your server
  • If you’re experiencing performance issues, troubles opening the software, Error 6189, or the program has crashed or stopped working, go to “Program Problems”
  • Next, you are suggested to start with the “Quick Fix my Program” option
  • Select Advanced Tools to see a list of commonly used Windows shortcuts for troubleshooting QuickBooks issues
  • Finally, restart your QuickBooks once again and try to open the company file (.QBW) once again. 
Important Note: If you need to install a tool from the Tool Hub, it will do it in the background automatically. It may take a few minutes to finish.

QuickBooks Error 6189 in Accountant 2010 to Accountant 2014 version

Solution: In many cases, QuickBooks runtime error 6189 can be resolved by restarting Server and Workstation PC

In many scenarios, you may require a complete reboot for your server system on which QuickBooks is installed or the server on which hosting is done. The following are the steps guide you for the same:

Important Note: It's critical to figure out where the company's file is stored. If you're using QuickBooks hosting instead of the server system, you can hire an expert to assist you with the restart.

Windows 10

  • Click Start in the lower-left corner of your screen 
  • Next, hit the Power option 
  • Now, select and click on the Restart button
  • In the end, try to open your QB Desktop on your server computer.

Windows 8 and 8.1

The Start menu is not available in either of these Windows versions. The power options button was added to the upper-right corner of the Start screen with the 8.1 release, allowing users to instantly restart their machine. Select Restart from the drop-down menu that appears when you click the power options symbol (as you can see in the image below with squared in red).

Windows XP, Vista, and 7

In the Windows Vista, 7, XP, and prior versions, you can restart your system through the Start menu by following the below steps:

  • First, click on the “Start” which is in the lower-left corner of your Windows Desktop 
  • In the next step, locate and click on the Right arrow next to the Shut down button 
  • After that, select and click “Restart” from appeared menu 
  • And finally, attempt once again to open your QuickBooks and company file. 

For Mac version

You have three options for restarting a Mac computer:

  • When a dialogue box displays, press the power button (or Control + Eject) and then click the Restart button
  • After selecting the Apple key, click Restart
  • Control + Command + Eject (or Control + Command + Power button) is the shortcut.
Note: Because it does not rely on the Mac OS X operating system, pressing Control + Command + Eject/Power is the most reliable way to restart a Mac.
  • In the end, try to open your QuickBooks software and its related file again.

QuickBooks Error 6189 in Accountant 2015 to 2018 version

Solution: Rename the .ND and .TLG files 

As discussed in this article, one of the most common causes of error code 6189 is a corrupted QuickBooks network data and transaction log file. Renaming these files will compel QuickBooks to produce new ones that are free of corruption, allowing the issue to be resolved.

  • Start with opening your QB Desktop Software 
  • Next, press the F2 key to open the Product Information tab 
  • Make a note of where the company file is kept. This can be found under the File Information section
  • Using Windows file explorer, navigate to your company’s file folder
  • Look for the files with the same file name as your company file that have the .ND and .TLG extensions, for example: company file.qbw.nd / company file.qbw.tlg
    • If you can’t view the file extensions, adjust the Windows Files & Folder settings first

For Windows XP, Vista, and 7 users 

  • From the top-left side, click on the Organize tab and then select “Folder and Search” Options
  • Uncheck the “Hide extensions for known file types” option within the “View” tab
  • To save the changes, click Apply followed by Ok button

For Windows 8, 8.1

  • Select “Folder and Search” Options from the Organize menu on the top-left
  • In the “View” tab, uncheck the box that says “Hide extensions for known file types”
  • Click Apply and then Ok tab to save all changes that are made.

For Windows 10

  • Simply select the “View” tab at the top of your screen and check the box which is next to the “File name extensions” tab
  • You may now see the extensions of every file on your computer
  • Each file can be renamed by right-clicking on it followed by selecting the “Rename” option 
  • At the end of each file name, type OLD. (for example, company_file.qbw.nd.OLD)
  • Now open QuickBooks and sign in to your company file once again.

For Mac version

  • Open the location of your QuickBooks company file C:\Users\Public\Documents\Intuit\QuickBooks\Company File [Default Location]
  • Now seek for the files with the extensions .ND and .TLG
  • Do a right-click on them and choose Rename
  • At the end of the file, type “.OLD”
  • CompanyName.qbw.ND has been renamed to CompanyName.qbw.ND.OLD
  • Along with that CompanyName.qbw.TLG.OLD instead of CompanyName.qbw.TLG
  • Finally, to confirm the action, click “Yes”.

QuickBooks Error 6189 in Accountant 2019 to Latest Release

Solution: Run the QuickBooks Database Manager on Server 

All of your QuickBooks Company files are often saved on your server computer and other networked operating devices. If you host a network on your server PC, QuickBooks Database Manager can assist you to fix the error. The following are the steps for installing QBDM on your server computer, let’s start with download steps:

Step 1: Download the QuickBooks Database Server Manager

Though QBDSM is a part of the QuickBooks Desktop file, it is also suggested you to download QuickBooks Desktop, if you haven’t already, make sure you do the same. To download the desired QB version, you can visit “https://downloads.quickbooks.com/app/qbdt/products”

Step 2: Install and then run the QuickBooks Database Manager 

  • For Windows XP, Vista, and 7
    • In your system open the downloads folder
    • To open the same, click on the Windows Start menu and look for the Windows Explorer 
    • When you select the Windows Explorer option, you can see the downloads option which is located on the right-side of panel 
    • Do a click on the Downloads and open the downloaded file
  • For Windows 8, 8.1, and 10
    • On your Windows 8, 8.1, and 10 Desktop
    • Go to the File Explorer icon in the Taskbar
    • Then click on the File Explorer icon to open it
    • Now, go to the Downloads folders that is on the left side panel
    • Locate for the downloaded file
  • Perform double-click on the downloaded file called Setup_QuickBooks.exe 
  • With the open file, you can start the installation process
  • Follow the instructions that appear on the screen and also you’re required to locate your product or license numbers
  • When QuickBooks prompts you for an installation type, choose Custom or Network Options
  • After that, hit the “Next” button and also make sure that do not select the Express
  • Select the best solution for your network setup before moving on to the next step
  • The Database Server Manager is installed by both options
  • This won’t overwrite any current company data if QuickBooks Desktop is already installed on your Server computer 
  • Select “I’ll be utilizing QuickBooks Desktop on this computer, AND I’ll be storing…”, if you want Database Server Manager and QuickBooks Desktop on your server machine (This is a strongly suggested option) 
  • Select “I will NOT be utilizing QuickBooks Desktop…”, if you simply want Database Server Manager on your server machine
  • Follow the onscreen instructions for the rest of the process
  • Select “Install” when you’re ready also you may be asked for permission by your Windows
Important Note: For each version of Database Server Manager, QuickBooks creates a new Windows user. For Example: Data Server Manager 2019 appears as QBDataServiceUser29.

Allow these users to access the folders containing your company’s files. When you set system-level permissions, you’ll be able to see these users.

Step 3: Step to run the QuickBooks Desktop Manager on your Server 

If you are hosting your QBW file on your server computer, running ‘QuickBooks Database Server Manager’ can help fix the error using these steps:

  • To begin, open the QuickBooks Tools Hub on your Windows computer 
  • Next, go to the “Network Issues” tab 
  • From the drop-down menu, select the QuickBooks Database Server Manager 
Note: If you haven’t downloaded QB yet then you’ll get a notification to install it on the server.
  • When you see your company file in the QuickBooks Database Server Manager Window, click “Start Scan”
  • If not, navigate to the location of your company file and select “Start Scan” 
  • The QuickBooks Database Server Manager will immediately repair your Firewall permissions
  • When the scanning procedure is complete then select the “Close” tab 
  • Open the QuickBooks Company files on your PC where your network is connected
  • Finally, verify whether the error is resolved or not.

For Mac version

The below steps help you to ensure that the QuickBooks Server is running and the company file is shared to fix the multi-user-related issues in QB for Mac. 

  • Click on the “Applications” tab after selecting “Go”
  • Select the QuickBooks 20XX Server.app icon and then double-click on it 
  • Select the file from the No Shared list followed by Start Sharing 
  • Choose + to add the file if it isn’t already there

Make a note that the QuickBooks Server application should only be installed or running on the server or host computer. In addition to that, the company file must be installed on the same computer. Double-click on the Mac OS firewall is set to allow incoming connections. Follow the instructions below to do so:

  • Choose System Preferences from the Apple menu 
  • Select the Security & Privacy >>> Firewall 
  • Choose the Firewall Options from the drop-down list
  • Click the lock icon to unlock it if it is grayed out 
  • Allow Incoming Connections by clicking on the “Allow” button.

You should also check that the sharing permissions on the host computer are set correctly. Here is how to do it:

  • Select the “System Preferences” from the Apple menu 
  • Choose the Sharing option 
  • After that, check the box which is next to the File Sharing
  • Select + within the Shared Folders column, browse to the company’s folder followed by selecting “Add”
  • The permission should be set to “Read and Write for Everyone” or just the individual users who will be using QuickBooks under the “Users Column”.

Some other instances where you find the QuickBooks Error 6189 series Errors & their solutions

#1. QuickBooks Error 6189 and 816

What is it?

What is QuickBooks Error 6189 and 816?

It is a run-time error which usually occurs when users are trying to open their company file (.QBW) on a multi-user network. Moreover, the error message appears with a warning containing few details as you see in the below image:

How to Fix it?

How to Fix QuickBooks Error 6189 and 816?

Method 1: Try restarting your PC

Many times, resetting your complete system might help you to fix the error with ease. You simply have to perform the below steps:

  • Begin by restarting your PC (server machine), which is running QuickBooks Software
  • As well as host your company files
  • Then, at your workplace, restart each one
  • Finally, open your QB Desktop on each computer and on your system.

Method 2: Resolve our company file using QuickBooks Tools Hub 

The QuickBooks Tools Hub assists in the resolution of typical faults such as company file problems, network problems, and so on. Follow these instructions to utilize this tool:

Step 1: Download and Install QuickBooks Tools Hub 

Follow these steps to get started:

  • Close out of QuickBooks
  • QuickBooks Tool Hub is a file that you can download (QuickBooksToolHub.exe)
  • Save the downloaded file somewhere you’ll be able to find it quickly (such as Windows desktop)
  • Start by opening the file you just downloaded
  • Follow the installation instructions in the window that displays
  • Double-click the tool’s icon on your Windows desktop to launch it once it’s been installed.
Important Note: If you're having trouble finding the icon, go to the Windows and search for QuickBooks Tool Hub, then select the software.
Step 2: Run Fix my Program from the Tools Hub 

The QuickBooks Tools Hub is a series of tools that can be used to troubleshoot various types of errors or problems that can occur while accessing a company file. Follow these procedures to fix the issue:

  • Select Program Problems from the QuickBooks Tools Hub
  • After that, select Quick Fix my Program
  • After that, open your .QBW data file in QB Desktop.
Note: Hope you have resolved the QB Error Code 6189, 816, if not then there is a dedicated detailed article to resolve this issue. You can navigate to Here, Also if you want to an expert advice to your issue resolved, then feel free to do Instant Live Chat by clicking Button Below;

#2. QuickBooks 6189 101

What is it?

What is QuickBooks 6189 101?

The error comes up when you try to open your QB. When the error occurs, it gives you an error message which says QuickBooks was unable to open the file. First try to resolve the issue yourself by looking for a resolution described below:

How to Fix it?

How to Fix QuickBooks 6189 101?

Method 1: Update your QuickBooks version 

If the QuickBooks Desktop version you’re using isn’t up to date, you can get the QuickBooks error code 6189. After that, try to create or access the company file by updating your QuickBooks version to the most recent version.

Method 2: Run QuickBooks Database Server Manager 

If you’re hosting your QBW file on your own server computer, using “QuickBooks Database Server Manager” to fix the error produced by a multi-user network’s instability may help.

  • Select Network Issues from the QuickBooks Tools Hub
  • Select QuickBooks Database Server Manager from the drop-down menu
  • Once you’ve located your company file in the QuickBooks Database Server Manager window
  • Next, click on the “Start Scan” button
Note: If you can't find the file, go to your company's file location and click 'Start Scan.'
  • Your firewall permissions will be immediately repaired by the QuickBooks Database Server Manager
  • Close the window after the scan is finished
  • Open QB Desktop on the server and workstation computers.
Note: If you have QuickBooks Database Server Manager installed on a workstation, ensure it isn't being used to host your multi-user network. 

#3. QuickBooks Error 6189 82

What is it?

What is QuickBooks Error 6189 82?

According to Intuit, when a user attempts to open a QuickBooks company file (.qbw) that is stored in a location other than a local hard disc or the hard disc of a server running the QuickBooks Database Server Manager, Error Code -6189, -82 might occur.

How to Fix it?

How to Fix QuickBooks Error 6189 82?

Method 1: Try to run the QuickBooks Database Server Manager 

Only access company files saved on a local hard disc or the hard disc of a server running the QuickBooks Database Server Manager to resolve this problem. The steps are already discussed in the above resolution method.

Method 2: Examine the location of your QuickBooks Company Data File (QBW)

Make sure your data file (QBW) isn’t saved on a detachable hard drive or pen drive. Furthermore, if you use QuickBooks’ online backup files, the issue may worsen. Move the .QBW file to your own hard drive to avoid this. You can save the file on your desktop, for example, where QuickBooks is installed.

Note: Hope you have resolved the QB Error Code 6189, 82, if not then feel free to get an expert advice to your issue resolved, then feel free to do Instant Live Chat by clicking Button Below;

#4. QuickBooks Error 6189 77

What is it?

What is QuickBooks Error 6189 77?

When a user tries to open a company file, QuickBooks error code 6189 77 may appear on the screen. You may notice a flash on your screen in some cases. This occurs when a file is unable to be accessed in a timely manner, resulting in a runtime error. This error on your computer can cause major problems with your company’s data. As a result, you should fix the problem as quickly as feasible.

How to Fix it?

How to Fix QuickBooks Error 6189 77?

Method 1: Close any programs that are causing problems.

Even if you aren’t using an application, it continues to operate in the background on your computer. While using QuickBooks software, you may have difficulties due to active processes in the background. Runtime errors can be eliminated by closing all of the offending programs.

You can close the troublesome program by doing the following steps:

  • Press the “Ctrl + Alt + Del” key altogether on your keyboard to open the “Task Manager” 
  • This will display the programs that are now running on your computer
  • Select the “Processes” tab from the drop-down menu
  • Then, one by one, stop the ongoing processes
  • You can do this by right-clicking the program and selecting “End Process”.

Method 2: Perform Disk Cleanup

Certain software may not work properly on Windows systems with full storage. If you’re having trouble with QuickBooks error number 6189 77, consider freeing up some space.

You can go through the following steps to get started:

  • Before cleaning up your disc space, make a backup of your files
  • Then, on the hard drive, make some room
  • Clear the cache as well
  • After that, restart your Windows System 
  • You can launch “Disk Cleanup” from here, then open the “Explorer” window and right-click on the main directory
  • Drive C is usually where you’ll find this
  • Select “Properties” from the drop-down menu
  • Then select “Disk Cleanup” from the drop-down menu.

You can restart your computer as you go through these procedures to see if you’re still having problems.

Note: Hope you have resolved the QB Error Code 6189, 77, if not then there is a dedicated detailed article to resolve this issue. You can navigate to Here, Also if you want to an expert advice to your issue resolved, then feel free to do Instant Live Chat by clicking Button Below;

#5. QuickBooks Error -6189, -85

What is it?

What is QuickBooks Error -6189, -85?

It is another similar error associated with the company file. A damaged, missing, or corrupt company file is one of the most apparent reasons behind such an error occurrence. An active window on the system crashes immediately on the arrival of the error.

How to Fix it?

How to Fix QuickBooks Error -6189, -85?

Method 1: The Transaction Log (.TLG) File should be renamed

You can resolve any inconsistencies between the QuickBooks company file and the Transaction Log file by renaming the .TLG file

  • In the QuickBooks company file folder, look for the .TLG file
  • The only difference between the company file and the transaction log file is the extension
  • Click with your right mouse button
  • Rename the TLG file
  • Modify the name .tlg with .old.tlg.

Method 2: Update your Virus Protection 

Viruses can harm your computer and make it inoperable. Most users prefer to use virus protection services to keep their systems safe from virus infection. If you have any virus security software, check to see if the QuickBooks program has been blocked. You may also avoid the possibility of QuickBooks error -6189, -85 by checking for new virus program updates, scanning your computer, and updating your Windows system.

Note: Hope you have resolved the QB Error Code 6189, 85, if not then feel free to get an expert advice to your issue resolved, then feel free to do Instant Live Chat by clicking Button Below;

#6. QuickBooks Error 6189 and 1005

What is it?

What is QuickBooks Error 6189 and 1005?

Error code 6189 and 1005 says “QuickBooks was unable to open the company file” occurs when attempting to open a QB company file (.qbw) in a previous version of QuickBooks. The error remains unsolved at this moment. Intuit is working on a fix that could be included in a future version of QuickBooks.

How to Fix it?

How to Fix QuickBooks Error 6189 and 1005?

Method 1: Update your QuickBooks Desktop 

  • First, open your QuickBooks Desktop
  • Then go to the Help menu >>> Update QuickBooks Desktop
  • In the top right corner, select the “Update Now” option
  • Check the box for Reset Updates and then click Get Updates
  • Close QuickBooks once the update is finished.

Method 2: Download and run QuickBooks File Doctor 

  • Press the CTRL+J to proceed to your downloads after downloading QuickBooks Tools Hub
  • Click QuickBooksToolsHub.exe from your downloads list
  • To allow this app to make modifications, select Yes
  • Now click Next to install it, and then click “Yes” to accept the licence agreement once again
  • After that, click “Next” followed by clicking on the “Install” button (It may take some time)
  • When the installation is finished, click the “Finish” tab
  • Open QuickBooks Tool Hub now (Icon will be available on your desktop)
  • Run QuickBooks File Doctor from the Company File Issues tab.
Note: Hope you have resolved the QB Error Code 6189, 1005, if not then feel free to get an expert advice to your issue resolved, then feel free to do Instant Live Chat by clicking Button Below;

#7. QuickBooks Error 6189, 83

What is it?

What is QuickBooks Error 6189, 83?

The Error Code 6189-83 is most commonly seen when the QuickBooks data service does not have the proper access permissions or when the data is not read correctly. When you try to open a QuickBooks company file (.qbw) that is stored in a folder on the same system as the QuickBooks Database Server, you’ll see Error Code 6189, 83 “QuickBooks is unable to determine the cause of the error on the local file”. 

How to Fix it?

How to Fix QuickBooks Error 6189, 83?

To resolve this issue, check whether the QuickBooks data service has full access permissions or not. The name of the QuickBooks data services differs depending on the QuickBooks version you’re running. Let’s check out other methods to get rid of the error code 6189,83:

Method 1: Verify the hosting by opening QuickBooks on each PC

Step 1: Server (Hosting Computer)
  • Verify that Hosting is set to local files alone or local and remote files by looking at the local server information in the lower left corner of the window. 
  • If you turned off hosting, go to File >Utilities > Host Multi-User Access and follow the on-screen instructions.
  • If you already have the QuickBooks Database Server Manager installed, move to step 2. 
Step 2: Client Computers (Workstations)
  • Check the Local Server Information Section in the lower left corner of the window on each PC to ensure that Hosting is disabled.
  • If Hosting is not turned off, go to the File >>> Utilities >>> Stop Hosting Multi-User Access and follow the steps on the screen
  • Open the QuickBooks Database Server Manager and run a folder scan
  • As a result, the *.nd file will be created, allowing multi-user access.

Method 2: Run the QuickBooks File Repair Tool 

  • Download the software from Intuit’s official website and install it
  • Restart your computer after installing the software
  • To fix the problem, take these steps:
    • Files can be found by searching or browsing
    • Searching will take a lot longer
    • The QBW format will be used for your company file
  • Now, select the Scan file option
  • Wait for the scanning of the company file to be completed by the tool
  • Select the company now to see a glimpse of all the data
  • Before moving on to the next stage, double-check all of the information
  • Check the various fields to check that the information is recorded correctly
  • This software allows you to view all of the data in the company file
  • Select the Repair option (Repair Company file)
  • Select the directory where you wish to save the corrected company file by clicking “Save as”
  • When you’re finished, you’ll see a notification that says “File Repair process completed successfully”.
Note: Hope you have resolved the QB Error Code 6189, 83, if not then there is a dedicated detailed article to resolve this issue. You can navigate to Here, Also if you want to an expert advice to your issue resolved, then feel free to do Instant Live Chat by clicking Button Below;

Closure

Hopefully, you’re now aware of the Common QuickBooks Error 6189 which is mostly seen when you’re trying to open your QB company file. With the help of above information, you’ll be able to resolve 6189 related issues without any hassles. But in any case, if you are stuck or facing other difficulties then feel free to connect with our Experts via LIVE CHAT. You simply have to type your queries and they will immediately reply back with appropriate resolutions.

FAQ

  1. What are the primary symptoms that I can see when QuickBooks Error Code 6189 is encountered?

    Below listed are the key signs that you can identify when the error appears on your screen:

    1. During the process of opening the company file, the connection was lost.
    2. The commands to open the system’s vital programs could not be retrieved.
    3. The company abruptly freezes, causing the system to become unresponsive to the current window.
    4. QuickBooks company files are not accessible.

  2. What are the steps I need to perform to move the entire data folder of QB while fixing QuickBooks Error 6189?

    You can easily carry out the steps suggested below to move the entire QB data folder without any backup. This method, however, necessitates manual file transmission.

    The procedure is as follows:

    1. To begin with locating the file
    2. For an open file, press the F2 key to find its location using the file information option
    3. For a closed file, press the F2 key to launch QuickBooks Desktop
    4. The file path can now be found in the “No Company Open” tab
    5. Right-click on the folder and choose “Copy”
    6. After that, you must paste the folder onto devices such as a thumb drive, flash drive, and so on
    7. Connect the selected device to the new company, then copy it to your local drive
    8. Finally, after launching QuickBooks, open the file.

  3. How to close the complete processes of QB in the system to overcome QuickBooks Error 6189?

    1. To begin, log in to the system as an administrator
    2. Using your keyboard, press the Ctrl + Shift + Esc keys together to bring up the Task Manager window
    3. After that, pick the user to see all the processes that are now executing for all users
    4. Select all QuickBooks-related processes, such as QBW32.exe, QBDBMgr.exe, and qbupdate.exe
    5. Finally, click the End Task button.

  4. How do I fix the damaged file which is caused by a virus infection? Can it help me resolve QuickBooks Error 6189, 77?

    Running a Full Scan of Malware in your system can fix the damaged file or help you to avoid QuickBooks Error 6189, 77:

    Click the “Quick scan” button under “Windows Security” >>> “Virus & threat protection.” If you want a more complete scan that will take longer but will check all of your files and running programs, select “Full scan” from the “Scan options” menu. If Windows detects malware during the scan, click the “Start actions” button to begin the removal procedure.

  5. What are the important pointers needed to consider before you remove the QuickBooks Error 6189, 1005?

    1. your company file should not end in .qbm, .qbb, or .qbx.
    2. In terms of QuickBooks, double-check the firewall settings. If you notice a restriction on QB, remove it as soon as possible.
    3. Make sure you’ve got an up-to-date, virus-free corporate file on your computer.
    4. Verify that you have the necessary permissions to view the company’s files.
    5. Always save the company file with the.qbw extension at the end of the name.
    6. Your QuickBooks application must be current and up to date.
    7. Additionally, make sure that your Windows is up to date.

  6. How to use QuickBooks File Repair Tool to get rid of QuickBooks Error 6189, 83?

    QuickBooks File Repair Tool is an efficient tool to help you to prevent the corruption, damage, and inaccessibility of files. Let’s check out the steps involved:

    1. If you already know where the QuickBooks file is, click the “Select File” option; if you don’t, select “Search Files”
    2. To scan the selected file, click the ‘Scan File’ button
    3. Click the ‘Company’ button to receive a glimpse of the scanned company information
    4. You can examine customer-related information by clicking the ‘Customer’ button
    5. Click on the “vendor” button to see information about the vendors
    6. Click the ‘Employees’ tab to acquire information about your employees
    7. Now click the ‘Repair’ button to bring up the ‘Save As’ dialogue box; select the version and path, and then click the ‘Start button
    8. If the repair process is successful, a notice stating “repair process finished successfully” will show. Then click ‘OK’ and close the box to complete the process.


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