How to fix “Error: QuickBooks is unable to send your email to Outlook”


QuickBooks is unable to send your email to Outlook

Errors related to Outlook in QuickBooks are often related to simply the settings and preferences. The integration settings between Microsoft Office and QuickBooks are a primary cause for errors. However, there are some other issues that can cause errors when using Outlook with this accounting software.

In this article, we have provided solutions for the error ‘QuickBooks is unable to send your email to Outlook.’

Follow the methods provided below in order to narrow in on the underlying issue which is causing the Outlook error.

Note: Try to log into Microsoft Office 365 to check for log in or subscription issues. If you can log in, only then proceed with the methods provided below, otherwise, contact Microsoft or upgrade Office.

Also, try to send an email through Microsoft Word. Use Outlook to send the email through Word. If the process fails, then you need to get in touch with Microsoft for further information regarding the same.

Access Level for QuickBooks

Every software running on the windows platform requires a certain level of a user authorized access to work with other programs. By default, QuickBooks does not have administrative privileges, leading to errors that can be difficult to diagnose.

However, always running QuickBooks with administrative privileges can also lead to unforeseen errors.

To resolve this problem, you can follow the steps provided below:

  1. Restart your system.
  2. In the Start Menu, type in QuickBooks.
  3. Right-Click on the QuickBooks icon.
  4. Select Open File Location.
  5. Right-click on QuickBooks.exe.
  6. Click on Properties, and go to the Compatibility tab.
  7. Uncheck the option to Run this program as Administrator.
  8. Click on Ok.

Email Preferences and Settings in QuickBooks

Your email preferences in QuickBooks can conflict with the settings in Outlook. To make sure that the preferences are set up correctly, follow the steps provided below:

  1. Launch QuickBooks, and click on Edit from the main menu
  2. Select Preferences.
  3. Click on Send Forms.
  4. In the My Preferences tab, choose Outlook as the default email program.
  5. Click on Ok.

Note: You need to be signed into Outlook and Microsoft Exchange Server before following the aforementioned steps.

Now try to send a test email through QuickBooks. In case you encounter the error again, tweak the email preferences by following the steps provided below:

  1. From the Edit menu, click on Preferences.
  2. Click on Send Forms.
  3. From the My Preferences tab, choose Webmail or QuickBooks Email as the default email program. Click on Ok.
  4. Now repeat the steps and select Outlook as the default email program. Click on Ok.
  5. Restart your system.

Resetting Outlook often solves the problem. This reintegration process is sometimes required after you’ve upgraded QuickBooks or Microsoft Office. Again, try to send a test email through QuickBooks. If sending the email fails, move to the method provided below.

Change Internet Explorer Preferences

In QuickBooks, web services are run through Internet Explorer. Incorrect email preferences in Internet Explorer can lead to errors. To fix this, follow the steps below:

  1. Restart your system.
  2. Launch Internet Explorer.
  3. Go to Tools and click on Settings.
  4. Select Internet Options.
  5. From the Programs tab, select Set Programs.
  6. Click on Set your default programs.
  7. Select Outlook as the default email program.
  8. Click on Apply, then Ok.
  9. Close Internet Explorer.

Also, check for issues with internet connectivity. If your internet connection isn’t working, then get in touch with your internet service provider. Again, try to send an email through QuickBooks. If you see the same error, move onto the next method.

Repair MAPI32.dll File

This is a slightly longer procedure than the ones mentioned above. If you don’t feel confident, you can get someone with a good knowledge of computers to work this out for you. However, if you feel confident, then follow along.

Follow the steps provided below to repair the MAPI32.dll file:

  1. Restart your system.
  2. Open the File Explorer.
  3. Go to C:\Windows\System32.
  4. Double click on Fixmapi.exe file.
  5. Follow on-screen instructions to repair the MAPI32.dll file.
  6. After the repair process is complete, restart your system.

Repair QuickBooks

To repair QuickBooks, follow the steps provided below:

  1. Log into Windows with an admin account.
  2. Go to the start menu, and click on Control Panel.
  3. Select Program and Features.
  4. Click on Uninstall/Change a Program.
  5. Select QuickBooks, and click on Repair.
  6. Follow the on-screen instructions to repair all program files related to QuickBooks.
  7. Click on Finish and restart your system.

By doing so, the error can be easily solved if it’s because of issues with program files related to QuickBooks. However, if this is an error occurring because of Outlook, then you’ll have to get in touch with Microsoft.

To know more or get help regarding this error, get in touch with our experts through LIVE CHAT

Post Written by

Daniel Tough is a Content expert @ with over 7 years of experience who writes blogs on Accounting & Accounting Softwares. He’s an organizer for SEO Meetup & SEO Conference. Daniel regularly writes informative articles on Accounting & Accounting Software integration with various third-party apps.

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