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QuickBooks Not Responding When Conversion

QuickBooks Not Responding When Conversion

QuickBooks Stopped Working While Doing Conversion / QuickBooks Gets Frozen when performing conversion / QuickBooks Does not Respond to Conversion / QuickBooks Running slow while doing Conversion / QuickBooks Stopped Working when performing Conversion

QuickBooks offers many amazing features and QB conversion is one among them. This benefit can reap by converting your QuickBooks version effortlessly with no data loss. However, there are a number of circumstances when users look for conversion and it can be done successfully.

At times, users may face QuickBooks not responding when converting due to a couple of reasons like a damaged or missing file or maybe the company file name is too long and not acceptable, etc. They usually experience such issues when trying to convert QuickBooks Desktop to QB Online. Don’t worry, if you’re also a victim of the same issue then read this blog that might be helpful for you to resolve the QuickBooks not responding issue. 

The most apparent reason for QuickBooks not responding when conversion

While converting QuickBooks, you may encounter issues such as QuickBooks not responding, QuickBooks freezing, or QuickBooks failing to start.

There could be a number of reasons for this:

  • It’s possible that the QBWUSER.INI file is corrupted or missing.
  • Maybe your QuickBooks Desktop installation or software files have been corrupted.
  • Your Company’s name is excessively long.
  • Your hard disc could be corrupted.
  • It’s also pretty possible that your Windows operating system has been corrupted.

How to overcome QuickBooks not responding when conversion?

To avoid these issues, simply follow the instructions outlined below:

  • To enable or disable the relevant settings, first, go to “Internet Explorer” and then follow the instructions listed below
  • To go to the “Tools” menu, press and hold the “Alt + t keys” and then go to “Internet Options” at the bottom of your computer
  • Uncheck the “Enable Protected Mode” box under the “Security” button at the top
  • After that, click on “Close” and add and to the “Trusted Sites” one at a time
  • Select the “Security tab” and then click on “Zone”
  • Navigate the slider for security to Low or Medium level
  • “Enable Protected Mode” should be unchecked
  • Before attempting to redo the import, click on “Apply menu”, then press “Ok” 
  • After done with that, close and reopen “Internet Explorer”
  • After completing the preceding procedures, retry the import
  • During the import process, you may receive a pop-up requesting you to divert to, If you trust this site, click “Yes”
  • Click “OK,” then look for an email from Intuit stating that your data has been converted, and then return to QuickBooks Online
  • In QB Online and QuickBooks, compare the “Profit and Loss of Balance Sheet Standard Reports” for All Dates
  • Open QuickBooks online and double-check that your data has been properly transferred.


The solutions outlined in this blog are suggested by QuickBooks Experts. Hopefully, this will help you in resolving the issue easily. To learn more, you can visit our website or do a Live Chat with our QuickBooks Professionals.

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