Sage 50 Installation Problem

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Sage 50 Installation Problem
Sage 50 installation problems can be caused by myriad reasons like registry errors, interference from third-party software, user permissions, and so on. Whether you’re installing a fresh copy of Sage 50 on a new system or reinstalling it on an old system, the issues can be very frustrating.
In this article, you’ll learn how to resolve Sage 50 installation problems. We have separated the solutions according to different scenarios in which users face errors.

Causes for Sage 50 Installation Error

  • Latest Updates for Windows Not Installed
  • .NET Framework Not Installed, damaged, or disabled
  • Windows User Permissions
  • System doesn’t meet the minimum Requirements
  • Registry problem with Windows
  • Interference from Third Party Software

Sage 50 Installation Problem Solutions

Note: Ensure that you’re logged into Windows with an administrator account.

Problems installing Sage 50 on a brand new computer

Users have often complained about problems related to installation of Sage 50 on a brand new computer.

Minimum System Requirements

Here are the system specifications required to install and run Sage 50 on a new computer:

  • Processor with speed of 2.0 GHz or above.
  • At least 4GB of free space.
  • Windows 8.1 or above
  • At least 1 GB free disk space and more for storing accounting data.
  • .NET Framework 4.7.2

If you wish to integrate Sage 50 with third party applications like Excel, Outlook, and Word, then you’ll need to install the program on your system accordingly. Also, install the Adobe Acrobat Reader if you want to work with PDFs in Sage 50.

Update Windows

Updating windows is an easy way to resolve errors. Here are the steps to install windows updates:

  • Click on the Start Button.
  • Go to Settings.
  • Click on Update & Security
  • Click on Update Windows.
  • Check for Updates.
  • If updates are available, click on Download.
  • Once the updates have been downloaded, windows will prompt your to install them by restarting your system.

Before launching the Sage 50 setup, you must ensure that all relevant dependencies are installed.

Installing Missing Components

First of all, you should install the .NET Framework, which is an essential program required to run Sage 50. This freeware is required by many applications to run on the Windows platform. Here are the steps to download and install the same:

  1. Download the setup for .NET Framework.
  2. Launch the Setup for the .NET framework.
  3. Agree to License Agreements.
  4. Follow on-screen instructions.
  5. Click on Finish.

You can download any version of .NET Framework from the link provided above. The program is available for free. Following the aforementioned steps will automatically repair the files related to the framework.
However, if the program is disabled, then you should follow the steps provided below:

  1. In the Start Menu, type in Windows Features.
  2. Hit Enter. Turn Windows features on or off window will appear.
  3. Mark the Checkbox against .NET Framework to enable the program.
  4. Click on Ok.
  5. Reboot your system.

Now try to install Sage 50. If the installation fails, then disable any antivirus software active on your system. Security software, especially Avast, can often interfere with the installation of new programs. If you have Avast, you may have to temporarily uninstall it.
Also, completely uninstall any previous versions of Sage 50 completely. You can go to the folder containing the program and delete all the files within.

Sage 50 removing installation backups

Warning: Create a backup of your company file before following the steps provided below. A backup of data will ensure that you won’t lose your accounting data.
Here are the steps to completely remove existing Sage 50 files and backups from your system:

  1. From the Control Panel, click on Program and Features.
  2. Select Sage 50 and click on Uninstall.
  3. Launch Windows Explorer.
  4. Go to C:\Program Files (x86).
  5. Delete the Sage and the Winsim folder.
  6. Go to Documents.
  7. Remove all the Simply Accounting Folders.
  8. Remove all Sage Software folders.
  9. Go to this destination: C:\Users\Public\Public Documents.
  10. Delete all Simply Accounting and Sage Software folders.
  11. Hit Windows + R and type in Regedit.
  12. Create a backup of the registry.
  13. Clean the Registry.
  14. Download and install Sage 50 on your system.

Here are the steps to backup the registry:

  1. From the Start menu, click on Run.
  2. Type in Regedit.
  3. Hit Ok.
  4. Select the Computer or My Computer.
  5. From the File menu, click on Export.
  6. Mark All for Export Range.
  7. Click on browse and select the location to save registry backup.

Here are the steps to deregister Sage 50 from windows:

  1. Hit Windows + R.
  2. Type in msiexec/unregister. Hit Enter.
  3. Type in msiexec/register. Hit Enter.
  4. Now Try to reinstall Sage 50.

You may also need to remove registry keys for Sage 50. Here are the steps for the same:

  • Hit Windows + R.
  • Type in Regedit and hit enter.
  • From the Edit menu, click on Find.
  • Type in:
    • Sage 50 2021 – {363A56EE-EF51-423A-89C5-B2494DCEFA3E}
    • Sage 50 2020 – {ECFE78AE-B220-4A07-8D53-A9DD5A97269C}
    • Sage 50 2019 – {FAAEBF68-EC88-4147-B08F-A25DE8F3A005}
    • Sage 50 2018 – {CDB21C1F-4317-4A76-8711-50F9FCF30542}
    • Sage 50 2017 – {040522E9-CDA8-495B-941D-8B4164A2CE49}
    • Sage 50 2016 – {3F4F1778-F87C-4B08-BCE6-1BF3E42F26BD}
  • Hit Delete.
  • Click on Find Next to find the next key with the same name. Delete all such keys.

You can find the key name for a particular version of Sage 50 easily. Here, we have provided the keys for Sage 50 version 2016-2021.

Sage Stuck on Executing Installer Application

This is another Sage 50 installation problem. Sage installers can get stuck at any of the three steps involved in the process. There are many issues which can cause this error. Most of these errors, we have addressed already, and you can find the solutions to them listed above.
Here are the steps if you get stuck on the first installation stage. This stage is titled ‘Installing Pervasive’:

  1. Go to the task manager.
  2. Go to the processes tab, or click on More Details if you’re on Windows 10.
  3. Find w3dbsmgr.exe.
  4. Click on End Process.
  5. Repeat the step every time the installer gets stuck.

W3dbsmgr is the database manager for Sage and can interfere with the installation process. Remember that the error may occur again and again. This is because the installer launches the database manager which in turn blocks the installation. The only way around this error is to simply keep ending the process of database manager through the task manager.
This is an often occurring problem and can be easily resolved. Also, if you’re prompted to run Actian Zen as a service, click on Allow.

Sage 50 Error Messages

There are many different Sage 50 error messages which result from different underlying issues. The error codes help users in identifying the possible underlying cause for the error. Here are some of the most popular Sage 50 error codes:

  • Error 1603 – Lack of administrative privileges.
  • Error 1606 – Lack of administrative privileges
  • Error 1608 – Lack of administrative privileges
  • Error 1101 – Problem with registration of MSIEXEC.
  • Error 1721 – Windows or more usually another security program blocking the installation.
  • Error 1722 – Error with Install Shield or Permission to Access certain folders.
  • Error 5100 – .NET Framework isn’t installed on the system.

FAQs

The .NET Framework is absolutely free of cost. The freeware can be downloaded directly from Microsoft’s website.
The database manager launches again and again throughout the installation process. This is why you must keep ending the process every time you get stuck.
If the installation of Sage 50 fails, you can restart it after disabling your antivirus program. If the installation works, then the problem must have been with the antivirus software. Also, if you have Avast antivirus, then you may need to temporarily uninstall it from your system.
Creating a backup is essential as you may accidentally delete a wrong key, creating more errors for yourself. A backup ensures that you can recover those keys with just a click.
The .NET Framework may be disabled. In this article, you can find the steps to activate the framework.
As mentioned above, you need to first uninstall the program from the control panel, then delete all program files related to it, and finally remove its keys from the registry.

Post Written by

Daniel Tough is a Content expert @ Bigxperts.com with over 7 years of experience who writes blogs on Accounting & Accounting Softwares. He’s an organizer for SEO Meetup & SEO Conference. Daniel regularly writes informative articles on Accounting & Accounting Software integration with various third-party apps.

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