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Sage 50 HR Unable to Contact Remote Server Error

Sage 50 HR Unable to Contact Remote Server Error

Sage 50 HR Manager is an intuitive and powerful HR software solution designed for small and medium-sized businesses. Sage 50 HR Manager is easy to use, cost-effective and allows businesses to streamline their HR processes and ensure compliance with legal regulations.

Is Sage 50 HR Manager causing you problems? Are you receiving “Sage 50 HR Unable to Contact Remote Server” error messages on a regular basis and looking for ways to manually resolve them? Not to worry! In this article, we’ll go over some basic methods for manually troubleshooting the error message. This blog will educate you on the possible causes of the error as well as methods to remove it from your device.

A Server Error Prevented Sage HR from Contacting Our Remote Server

  • You must upload an executable file to run the Sage software.
  • The server name was incorrectly entered in the configuration file.
  • The HR user is having difficulty logging into their Windows account.
  • We do not have access to the system that stores HR information.
  • Sage ports are being blocked by the firewall.

What are the Elements contributing to Sage HR Unable to contact remote server error?

The Firewall is blocking the Sage Ports is one of the Reasons for Sage HR Unable to contact remote server error. Factors adding to Sage HR Unable to Contact Remote Server Error. The execution records expected to run Sage are handicapped. The wrong server name is in the design document. The Windows record of the HR client is mistakenly set up.

Read the steps Given Below:

  • Implementation files needed to run Sage are disabled.
  • The wrong server name is in the configuration file.
  • The HR user’s Windows account is set up wrongly.
  • Inadequate access to PC that maintains HR data.
  • The firewall is blocking Sage ports.

Solution Steps for Sage HR Unable to Contact Remote Server Error

Below we have provided some solution steps to help you fix Sage 50 HR Unable to contact remote server error.

Step 1: Repair the Configuration file

The Configuration file has to be Repaired,

Follow the Steps Given Below:

  • Press the Windows button and type explorer in the search area.
  • Tap on Windows Explorer and Navigate to C:\ProgramData\Sage\HR.
  • Find the configuration.xml and right-tap on it and in the list click on open with.
  • Choose Program and tap on Notepad and press enter
  • You require to search the information beginning with “Remoting Server=”. It should have one of the following-
    • The server computer shows remoting server=” localhost”.
    • The customer system shows Remoting Server=” HRServerName”.
  • Click on File.
  • Press Save.
  • Hit File again.
  • Press Exit.
  • Turn off the screen and access Sage 50 HR.

Step 2: Re-launch HR Services

Re-launch HR services by following the steps given below:

  • Navigate to the My Computer and right-tap on it.
  • Choose Manage
  • Select Services and Applications
  • Click on Services
  • Find SageMySQL Service and dual tap on it
  • Choose General
  • Select the Startup type as automatic.
  • Click on Save
  • Select the service status is begun
  • Tap Save
  • Access Sage 50 HR on the user PC

Step 3: Configure Sage 50 HR Service

After the Sage 50 HR Services have been Re-launched, the next step is to Configure the Sage 50 HR Services.

Read the Steps below:

  • Press the Windows button and go to the control panel.
  • Choose administrative services and click on services.
  • Find Sage 50 HR services and right-tap on it
  • Choose Start and go to Log on.
  • Choose Account.\SageHRServer
  • Click Browse and hit the locations button
  • Now tap on the + icon
  • Choose the right domain name and click on OK
  • Tap on Advanced
  • Choose the Correct user name and click OK
  • Utilize your credential on the Log On page
  • Tap on Apply.
  • Press General
  • In the end, Choose Start
  • And Access Sage 50 HR Service

Alternative Solutions of Sage HR Unable to Contact Remote Server Error

This error message indicates that the Sage 50 HR Service is not starting on the computer where your data is stored, or that the HR Manager File has not been added to your Sage HR account. To resolve this issue, follow these steps:

Solution 1: Update the Configuration file

  1. Launch the Windows menu.
  2. Enter your search term into the search field.
  3. Select Windows Explorer.
  4. Browse to C:ProgramDataSageHR.
  5. Locate and right-click configuration.xml.
  6. Select Open With.
  7. Choose your own personalized programme.
  8. Select Notepad.
  9. Hit OK.
  10. You must locate the statement that begins with “remoting server=”. One of the following should be present: 

a . The server computer displays remoting server=”localhost.”

b. The client computer displays the remote server name as “HRservername.”

  1. Select File.
  2. Save the file.
  3. Press the File button once more.
  4. Select Exit.
  5. Close the window and go to Sage 50 HR.

Solution 2: Launch HR Services again

  1. Locate the My Computer icon and right-click it.
  2. Choose Manage.
  3. Select the Applications and Services tabs.
  4. Select Services.
  5. Double-click SageMySQL Service to open it.
  6. Choose General.
  7. Change the Startup Type to Automatic.
  8. Save the file.
  9. Select the Started service status.
  10. Save the file.
  11. Connect Sage 50 Human Resources to the client system.

Solution 3: Configure Sage 50 HR Services

  1. Go to the Control Panel and select Administrative Tools, then Services.
  2. Start Sage 50 HR Service by right-clicking it.
  3. Navigate to the Log On tab, this Account. If Sage HR Server is already selected, click Browse.
  4. Now, expand the + sign by clicking Locations.
  5. Select the domain name and press OK.
  6. Click Advanced, then enter the username into the “Select User” screen and press OK.
  7. In the Log On tab, enter your password and click Apply.
  8. Now, go to the General tab and press the Start button.
  9. The Sage 50 HR service should start without a hitch.


Call our expert technicians at the sage 50 tech support phone number and we will assist you in quickly resolving all of your Sage 50 issues.


  1. What features does Sage 50 HR Manager offer?

    Sage 50 HR Manager offers a range of features to help manage your human resources including employee onboarding, personnel records, employee self-service, attendance tracking, performance reviews, payroll processing, and more.

  2. Can I customize Sage 50 HR Manager to meet my specific needs?

    Yes, Sage 50 HR Manager offers a range of customization options so you can tailor the system to your specific requirements. This includes customizing the look and feel of the system, setting up automated tasks, and creating custom reports.

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