{"id":82366,"date":"2022-09-26T11:25:29","date_gmt":"2022-09-26T11:25:29","guid":{"rendered":"https:\/\/www.bigxperts.com\/sage\/?p=82366"},"modified":"2025-03-10T09:17:57","modified_gmt":"2025-03-10T09:17:57","slug":"problems-with-sage-id-authentication","status":"publish","type":"post","link":"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/","title":{"rendered":"Problems with Sage ID Authentication"},"content":{"rendered":"\n<p>Problems with Sage ID authentication generally occur when the user relies on remote data access to open a company file. Because of an authentication problem, the company file does not launch, and the user gets an error stating \u201cWe were unable to authorize Sage ID credentials.\u201d Users with older releases of Sage 50 may have to upgrade their accounting software. Others may have to try different solutions to fix the Sage 50 authentication error. Solutions include updating windows, resetting passwords, and configuring security software.<\/p>\n\n\n\n<p>In this post, you\u2019ll learn how to fix problems with Sage ID authentication.<\/p>\n\n\n\n<p>The exact error message is shown&#8230;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Sage 50 Accounting: Error: We were unable to authorize your Sage ID credentials<\/p>\n<\/blockquote>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Post Navigation<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#causes-for-sage-50-unable-to-authorize-id-credentials\" >Causes for Sage 50 Unable to Authorize ID Credentials<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#resolve-unable-to-authorize-sage-id-credentials\" >Resolve Unable to Authorize Sage ID Credentials<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#solution-1-captcha-error\" >Solution 1: captcha error<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#solution-2-eliminate-interference-from-other-programs\" >Solution 2: eliminate interference from other programs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#solution-3-create-a-new-windows-user-account\" >Solution 3: create a new Windows user account<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#solution-4-install-the-latest-updates-for-microsoft-windows\" >Solution 4: install the latest updates for Microsoft Windows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#solution-5-reset-the-password-for-your-sage-account\" >Solution 5: reset the password for your Sage account<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/#faq\" >FAQ<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"causes-for-sage-50-unable-to-authorize-id-credentials\"><\/span>Causes for Sage 50 Unable to Authorize ID Credentials<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Sage ID authentication issue occurs when you open a company file using remote data access, but the authentication fails, so Sage 50 cannot connect to the remote data.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Sage account is inactive<\/li>\n\n\n\n<li>Windows or third-party security software is interfering with the authentication process<\/li>\n\n\n\n<li>The user hasn\u2019t installed the latest Windows updates that address such issues<\/li>\n\n\n\n<li>The user has incorrectly entered the captcha answers.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading block-less-h2\"><span class=\"ez-toc-section\" id=\"resolve-unable-to-authorize-sage-id-credentials\"><\/span>Resolve Unable to Authorize Sage ID Credentials<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:900\"><span class=\"ez-toc-section\" id=\"solution-1-captcha-error\"><\/span>Solution 1: captcha error<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Before authenticating your connection, Sage 50 may prompt you with a captcha that you need to input correctly to proceed. If, at the time of authentication, you hit continue without properly entering the captcha text, then the authentication will fail.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wait for the <strong>login <\/strong>page to appear.<\/li>\n\n\n\n<li>Input your <strong>authentication credentials<\/strong>.<\/li>\n\n\n\n<li>Type in the <strong>captcha <\/strong>correctly.<\/li>\n\n\n\n<li>Click on <strong>Continue<\/strong>, and do not hit <strong>enter<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>The error generally occurs when users hit the Enter key and press the Continue button. The form submission, thus, cancels out because of resubmission, ultimately leading to Sage ID authentication error.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:900\"><span class=\"ez-toc-section\" id=\"solution-2-eliminate-interference-from-other-programs\"><\/span>Solution 2: eliminate interference from other programs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Windows security settings and security programs can interfere with the authentication process by blocking the network connection for Sage 50.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Disable User Account Control Settings in Windows<\/h4>\n\n\n\n<p>You can temporarily or permanently disable UAC settings in windows if it regularly interferes with the authentication process. But before doing so, you need to test by temporarily disabling the UAC.<\/p>\n\n\n\n<p><strong>Steps to disable user account control settings to fix Sage ID authentication error:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>Start <\/strong>menu and search for <strong>UAC<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Change User Account Control<\/strong> settings.<\/li>\n\n\n\n<li>Choose the option <strong>Never notify<\/strong> by using the slider, then choose <strong>Ok<\/strong>.<\/li>\n\n\n\n<li>When prompted with \u201c<strong>Do you want to allow this app to make changes to your device<\/strong>?\u201d, click on <strong>Yes<\/strong>.<\/li>\n\n\n\n<li><strong>Restart <\/strong>your system so that the new settings can take effect.<\/li>\n<\/ul>\n\n\n\n<p>You can enable the user account settings by following the same process. However, if you find that disabling UAC fixes the problems with Sage ID authentication, then you should run Sage 50 as an administrator.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Configure Windows firewall to allow Sage 50 connections<\/h4>\n\n\n\n<p>A firewall blocks connections to programs that it doesn\u2019t trust. When you first install Sage 50 and launch it on your system, Windows generally prompts you to choose the Firewall settings from Sage 50. If you didn\u2019t select the correct option or didn\u2019t receive the prompt in the first place, you\u2019ll have to configure the Windows firewall to allow network connections for Sage 50.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into Windows with an <strong>admin account<\/strong>.<\/li>\n\n\n\n<li>From the <strong>Start <\/strong>menu, click on <strong>Windows Firewall<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Allow a program or feature through Windows Firewall<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Change settings<\/strong>, then click on <strong>Yes <\/strong>if you receive a user account control prompt.<\/li>\n\n\n\n<li>Allow the <strong>following programs<\/strong> through the Windows firewall:\n<ul class=\"wp-block-list\">\n<li>Sage 50 Connection Manager<\/li>\n\n\n\n<li>Mysqld-nt.exe<\/li>\n\n\n\n<li>Mysqld.exe<\/li>\n\n\n\n<li>File and Printer Sharing<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Save the changes and <strong>restart <\/strong>your system.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:900\"><span class=\"ez-toc-section\" id=\"solution-3-create-a-new-windows-user-account\"><\/span>Solution 3: create a new Windows user account<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Damage to the Windows user profile also creates authentication errors in Sage 50. You\u2019ll have to create a new user account and test for error resolution.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>Start <\/strong>menu, then choose <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Accounts<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Family &amp; Other users<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Add other users<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Add account<\/strong>.<\/li>\n\n\n\n<li>Click on \u201c<strong>I don\u2019t have this person\u2019s sign-in information<\/strong>\u201d.<\/li>\n\n\n\n<li>Click on <strong>Add a user without a Microsoft account<\/strong>.<\/li>\n\n\n\n<li>Input the <strong>username and password<\/strong> for the new user account.<\/li>\n\n\n\n<li>Launch Sage 50 in the <strong>new user account<\/strong> and sign in to the service once again to verify that you\u2019ve fixed problems with Sage ID authentication.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:900\"><span class=\"ez-toc-section\" id=\"solution-4-install-the-latest-updates-for-microsoft-windows\"><\/span>Solution 4: install the latest updates for Microsoft Windows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes installing the latest updates for Windows fixes the error \u201cWe were unable to authorize your Sage ID credentials.\u201d<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>Start <\/strong>menu.<\/li>\n\n\n\n<li>Choose <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Windows Updates<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Check for Updates<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Install Updates<\/strong>.<\/li>\n\n\n\n<li><strong>Restart <\/strong>your system once Windows has downloaded and installed the updates.<\/li>\n<\/ul>\n\n\n\n<p>Only after you restart your system will the changes reflect in Windows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:900\"><span class=\"ez-toc-section\" id=\"solution-5-reset-the-password-for-your-sage-account\"><\/span>Solution 5: reset the password for your Sage account<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the details that you\u2019re entering are incorrect, then you\u2019ll have problems with Sage ID authentication. If you think that you\u2019ve forgotten the password for your Sage 50 account, then you can reset the password easily.<\/p>\n\n\n\n<p><strong>Steps to reset the password for your Sage account to fix the Sage ID authentication error:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the <strong>Sign in<\/strong> page, click on <strong>Forgot your password<\/strong>?<\/li>\n\n\n\n<li>Input your <strong>email address<\/strong>.<\/li>\n\n\n\n<li>Enter the <strong>Captcha test<\/strong> and hit <strong>continue<\/strong>.<\/li>\n\n\n\n<li>Input the <strong>code <\/strong>sent to your <strong>registered email address<\/strong>, then click on <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>Input a <strong>new password<\/strong> for your Sage account, then click on <strong>Continue<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>I hope that you can fix the error \u201cSage 50 unable to authorize ID credentials\u201d with the help of the solutions available in this post. Most of these solutions require you to have admin access to Windows and\/or Sage 50 company files. Before you make changes to your company file, you can create a backup file to safeguard your data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center block-less-h2\"><span class=\"ez-toc-section\" id=\"faq\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-ub-content-toggle wp-block-ub-content-toggle-block\" id=\"ub-content-toggle-block-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" data-mobilecollapse=\"false\" data-desktopcollapse=\"true\" data-preventcollapse=\"false\" data-showonlyone=\"false\">\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-0-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" tabindex=\"0\">\n\t\t\t<h4 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" style=\"color: #000000; \">Sage 50 stops responding when I try to log in. What to do?<\/h4>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-0-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\">\n\n<p>This happens when components related to windows or Sage 50 are damaged. You can update windows and repair Sage 50 to fix Sage 50 not responding error. You may also need to repair the .NET Framework, on which Sage 50 relies to run on Windows.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-1-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" tabindex=\"0\">\n\t\t\t<h4 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" style=\"color: #000000; \">How do I unlock my Sage account?<\/h4>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-1-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\">\n\n<p>You may be locked out of your Sage 50 account if you\u2019ve forgotten your login credentials. You can click on the \u201cforgot your password?\u201d option and reset your password so that you can once again log into your Sage account. You\u2019ll need access to the registered email address to reset your password.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-2-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" tabindex=\"0\">\n\t\t\t<h4 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\" style=\"color: #000000; \">Will upgrading to a new version of Sage 50 cost additional money?<\/h4>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-2-c58dde01-545b-4b8a-a40f-0c08bdd3c92b\">\n\n<p>Yes, it will. If you don\u2019t have a subscription-based plan, you\u2019ll have to purchase a license for the new version of this accounting software. Unless you upgrade the software, you cannot log into services such as remote data access.<\/p>\n\n<\/div>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Problems with Sage ID authentication generally occur when the user relies on remote data access to open a company file. Because of an authentication problem, the company file does not launch, and the user gets an error stating \u201cWe were unable to authorize Sage ID credentials.\u201d Users with older releases of Sage 50 may have&hellip;&nbsp;<a href=\"https:\/\/www.bigxperts.com\/sage\/problems-with-sage-id-authentication\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Problems with Sage ID Authentication<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":82367,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-82366","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sage-errors"],"featured_image_src":"https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication.jpg","author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_featured_image_src":{"full":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication.jpg",820,380,false],"thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication-150x150.jpg",150,150,true],"medium":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication-300x139.jpg",300,139,true],"medium_large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication-768x356.jpg",768,356,true],"large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication.jpg",820,380,false],"1536x1536":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication.jpg",820,380,false],"2048x2048":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication.jpg",820,380,false],"neve-blog":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication.jpg",820,380,false],"web-stories-poster-portrait":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication-640x380.jpg",640,380,true],"web-stories-publisher-logo":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication-96x96.jpg",96,96,true],"web-stories-thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2022\/09\/Problems-with-Sage-ID-Authentication-150x70.jpg",150,70,true]},"uagb_author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_comment_info":0,"uagb_excerpt":"Problems with Sage ID authentication generally occur when the user relies on remote data access to open a company file. Because of an authentication problem, the company file does not launch, and the user gets an error stating \u201cWe were unable to authorize Sage ID credentials.\u201d Users with older releases of Sage 50 may have&hellip;&nbsp;Read&hellip;","_links":{"self":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/82366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/comments?post=82366"}],"version-history":[{"count":2,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/82366\/revisions"}],"predecessor-version":[{"id":87181,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/82366\/revisions\/87181"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media\/82367"}],"wp:attachment":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media?parent=82366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/categories?post=82366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/tags?post=82366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}