{"id":84496,"date":"2023-02-20T04:31:45","date_gmt":"2023-02-20T04:31:45","guid":{"rendered":"https:\/\/www.bigxperts.com\/sage\/?p=84496"},"modified":"2026-03-25T10:46:18","modified_gmt":"2026-03-25T10:46:18","slug":"sage-50-unable-to-connect-to-license-server","status":"publish","type":"post","link":"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/","title":{"rendered":"Resolve Sage 50 Unable to Connect to Licence Server at this Time"},"content":{"rendered":"\n<p>Sage 50cloud Accounts regularly verifies your entitlement online through the Sage Licence Service. If Sage 50 is unable to connect to the license server, it means it is not able to validate the license for the software. This could be due to many reasons such as an incorrect license key, an issue with the license server, or a firewall blocking the connection. If your current licence period has expired but cannot be refreshed due to the present unavailability of the Sage Licence Service. This guide describes the process of resolving this error message &#8220;<strong>We cannot connect to the licence server at this time<\/strong>&#8220;.<\/p>\n\n\n\n<p>The exact error message is shown&#8230;<\/p>\n\n\n\n<p>Sage 50 Error: &#8220;We cannot connect to the licence server at this time&#8221; or &#8220;There is no response from the licence server&#8221;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Post Navigation<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#resolution-steps-for-sage-50-cannot-connect-to-the-licence-server-at-this-time\" >Resolution Steps for Sage 50 Cannot Connect to the Licence Server at this time<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#resolution-1-wait-until-sage-licence-service-is-restored\" >Resolution 1: Wait until Sage Licence Service is restored<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#resolution-2-check-your-computer-date-and-make-sure-the-date-format-is-correct\" >Resolution 2: Check your computer date and make sure the date format is correct<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#resolution-3-run-as-administrator\" >Resolution 3: Run as administrator<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#resolution-4-reset-your-license-information\" >Resolution 4: Reset your license information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#resolution-5-tls-10-is-disabled-on-your-computer\" >Resolution 5: TLS 1.0 is disabled on your computer<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/#frequently-asked-questions\" >Frequently Asked Questions<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading block-less-h2\"><span class=\"ez-toc-section\" id=\"resolution-steps-for-sage-50-cannot-connect-to-the-licence-server-at-this-time\"><\/span>Resolution Steps for Sage 50 Cannot Connect to the Licence Server at this time<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here are some quick <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-unable-to-connect-to-server\/\">fixes for Sage 50 unable to connect to the server<\/a> of the Email. check Sage&#8217;s Licence Service status, correct your computer&#8217;s date &amp; time, run as administrator, reset licence information, and configure your firewall.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"resolution-1-wait-until-sage-licence-service-is-restored\"><\/span>Resolution 1: Wait until Sage Licence Service is restored<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the Sage Licence Service is unavailable due to any technical issue, you can access Sage 50 Accounts again once the service is reinstituted. Please try opening your Sage 50 Accounts again after some time. We apologize for any inconvenience caused by such unforeseen adversities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"resolution-2-check-your-computer-date-and-make-sure-the-date-format-is-correct\"><\/span>Resolution 2: Check your computer date and make sure the date format is correct<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press the&nbsp;<strong>Windows key<\/strong>&nbsp;and<strong>&nbsp;R<\/strong>&nbsp;then type&nbsp;<strong>timedate.cpl<\/strong>&nbsp;and click&nbsp;on <strong>OK<\/strong>.<\/li>\n\n\n\n<li>Click Change date and time then set the correct time and date.<\/li>\n\n\n\n<li>Click&nbsp;on <strong>OK, <\/strong>and a pop-up menu appears, again click on&nbsp;<strong>OK<\/strong>.<\/li>\n\n\n\n<li>Make certain your Windows date, time, and date format are correct.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"resolution-3-run-as-administrator\"><\/span><strong>Resolution<\/strong> 3: <strong>Run as administrator<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Right-click the Sage 50 Accounts shortcut, and click&nbsp;<strong>Properties<\/strong>.<\/li>\n\n\n\n<li>Click the&nbsp;<strong>Compatibility<\/strong>&nbsp;tab.<\/li>\n\n\n\n<li>Under&nbsp;Privilege Level, select the&nbsp;<strong>Run this program as an administrator<\/strong>&nbsp;check box.<\/li>\n\n\n\n<li>Click&nbsp;<strong>OK<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"resolution-4-reset-your-license-information\"><\/span>Resolution 4: Reset your license information<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>For such type of assistance, contact your local IT support.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Close all software, log off Windows then log in as an administrator.<\/li>\n\n\n\n<li>Rename the folder&nbsp;C:\\Program Data\\Sage\\SDK Licence&nbsp;to&nbsp;C:\\Program Data\\Sage\\SDK Licence OLD<\/li>\n\n\n\n<li>Browse to&nbsp;C:\\Program Data\\Sage\\Accounts\\XXXX&nbsp;and delete the&nbsp;sage.usr&nbsp;file.<\/li>\n\n\n\n<li>Open Sage Accounts then re-enter your licence information.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"resolution-5-tls-10-is-disabled-on-your-computer\"><\/span>Resolution 5: TLS 1.0 is disabled on your computer<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This issue can also occur if TLS (Transport Layer Security) 1.0 has been disabled on your computer. As a circumvention to this problem, TLS 1.0 can be enabled and then disabled again after the software licence has been updated. Please refer to local IT support for assistance with this.<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>Related Issue<\/em><\/strong>: <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-error-server-busy\/\">Fix Sage 50 Server Busy Error<\/a><\/pre>\n\n\n\n<h2 class=\"wp-block-heading block-less-h2\"><span class=\"ez-toc-section\" id=\"frequently-asked-questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-58c7d586 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-f1066e0b \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What should I do if I am unable to connect to the Sage 50 server?<\/span><\/div><div class=\"uagb-faq-content\"><p>First, ensure that you are using the correct licence credentials to log in. If you are using the correct credentials but still cannot connect, check if your internet connection is working properly. If the internet connection is working, then try restarting the Sage 50 software and the server computer.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Sage 50cloud Accounts regularly verifies your entitlement online through the Sage Licence Service. If Sage 50 is unable to connect to the license server, it means it is not able to validate the license for the software. This could be due to many reasons such as an incorrect license key, an issue with the license&hellip;&nbsp;<a href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-unable-to-connect-to-license-server\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Resolve Sage 50 Unable to Connect to Licence Server at this Time<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":84497,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-84496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sage-errors"],"featured_image_src":"https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server.jpg","author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_featured_image_src":{"full":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server.jpg",820,380,false],"thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server-150x150.jpg",150,150,true],"medium":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server-300x139.jpg",300,139,true],"medium_large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server-768x356.jpg",768,356,true],"large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server.jpg",820,380,false],"1536x1536":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server.jpg",820,380,false],"2048x2048":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server.jpg",820,380,false],"neve-blog":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server.jpg",820,380,false],"web-stories-poster-portrait":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server-640x380.jpg",640,380,true],"web-stories-publisher-logo":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server-96x96.jpg",96,96,true],"web-stories-thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Unable-to-Connect-to-License-Server-150x70.jpg",150,70,true]},"uagb_author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_comment_info":0,"uagb_excerpt":"Sage 50cloud Accounts regularly verifies your entitlement online through the Sage Licence Service. If Sage 50 is unable to connect to the license server, it means it is not able to validate the license for the software. This could be due to many reasons such as an incorrect license key, an issue with the license&hellip;&nbsp;Read&hellip;","_links":{"self":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/84496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/comments?post=84496"}],"version-history":[{"count":3,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/84496\/revisions"}],"predecessor-version":[{"id":87495,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/84496\/revisions\/87495"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media\/84497"}],"wp:attachment":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media?parent=84496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/categories?post=84496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/tags?post=84496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}