{"id":84500,"date":"2023-02-20T05:41:46","date_gmt":"2023-02-20T05:41:46","guid":{"rendered":"https:\/\/www.bigxperts.com\/sage\/?p=84500"},"modified":"2025-03-13T05:32:21","modified_gmt":"2025-03-13T05:32:21","slug":"sage-50-payroll-crashes-when-running-reports","status":"publish","type":"post","link":"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/","title":{"rendered":"Resolve Sage 50 Payroll Crashes"},"content":{"rendered":"\n<p>Sage 50 Payroll can crash when there is an issue with the software, such as an update or patch that has been installed, or if the software isn\u2019t compatible with the operating system. It can also crash due to problems with the computer system, such as an outdated or damaged driver, or if the computer is running out of memory. Finally, it can crash due to conflicts between the software and other programs running on the computer.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Post Navigation<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#causes-of-sage-50-payroll-crash\" >Causes of Sage 50 Payroll Crash<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#steps-to-resolve-sage-50-payroll-crashes-when-running-reports\" >Steps to Resolve Sage 50 Payroll Crashes When Running Reports<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-i-damaged-reports-folder\" >Section I:\u00a0Damaged Reports Folder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-ii-damaged-rptdataidat\" >Section II:\u00a0Damaged RPTDATAI.DAT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-iii-damaged-database-engine\" >Section III:\u00a0Damaged Database Engine<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-iv-custom-reports\" >Section IV: Custom Reports<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-vi-damaged-windows-profile\" >Section VI: Damaged Windows profile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-vii-windows-10\" >Section VII: Windows 10<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#section-viii-disable-security-software\" >Section VIII: Disable security software<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/#faqs\" >FAQ&#8217;s<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading block-less-h2\"><span class=\"ez-toc-section\" id=\"causes-of-sage-50-payroll-crash\"><\/span>Causes of Sage 50 Payroll Crash<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The action database might not have been updated correctly<\/li>\n\n\n\n<li>There\u2019s a mismatch Actian database&nbsp;<\/li>\n\n\n\n<li>Damaged report files<\/li>\n\n\n\n<li>Damaged RPTDATAI.DAT file<\/li>\n\n\n\n<li>Damaged Windows profile (including accidental changes and crashes)<\/li>\n\n\n\n<li>Files are locked by the security software(anti-virus)<\/li>\n\n\n\n<li>Damaged data folder<\/li>\n\n\n\n<li>Too many apps running simultaneously<\/li>\n\n\n\n<li>Other driver-related issues&nbsp;<\/li>\n\n\n\n<li>Issues concerning the operating system<\/li>\n\n\n\n<li>Ram size is too less&nbsp;<\/li>\n\n\n\n<li>Interference by the firewall or the security software of the system<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>Similar Issue<\/em><\/strong>: <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-freezes-creating-backup\/\">Fix Sage 50 Freezes<\/a><\/pre>\n\n\n\n<h2 class=\"wp-block-heading block-less-h2\"><span class=\"ez-toc-section\" id=\"steps-to-resolve-sage-50-payroll-crashes-when-running-reports\"><\/span>Steps to Resolve Sage 50 Payroll Crashes When Running Reports<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-i-damaged-reports-folder\"><\/span>Section I:\u00a0Damaged Reports Folder<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Close&nbsp;<strong>Sage 50\u2014U.S. Edition<\/strong>.<\/li>\n\n\n\n<li>Browse your data path; refer to Article ID 10165 for further instructions:&nbsp;How to find data path and program path.<\/li>\n\n\n\n<li>Right-click on&nbsp;<strong>Reports<\/strong>, and then select&nbsp;<strong>Rename<\/strong>.<\/li>\n\n\n\n<li>Rename the folder to&nbsp;<strong>OLD Reports<\/strong>.<\/li>\n\n\n\n<li>Download a relevant replacement copy of the folder in the Attachments section, and then place it in your data path.<\/li>\n\n\n\n<li>If your version of the program is not listed in the Attachments section, run Repair. See Article ID 10602 for further instructions:&nbsp;How to run Repair.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-ii-damaged-rptdataidat\"><\/span>Section II:\u00a0Damaged RPTDATAI.DAT<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Follow Article ID 10250 for any issue related to <strong>RPTDATAI.DAT<\/strong>:&nbsp;Missing standard or pre-defined reports.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-iii-damaged-database-engine\"><\/span>Section III:\u00a0Damaged Database Engine<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try Uninstalling and reinstalling the Actian database engine. See Article ID 11814 for the process:&nbsp;How to completely remove and reinstall Pervasive\/Actian.<\/li>\n\n\n\n<li>Open the program and confirm that the issue is resolved.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-iv-custom-reports\"><\/span>Section IV: Custom Reports<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Try Deleting the custom report and recreating the reports.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-vi-damaged-windows-profile\"><\/span>Section VI: Damaged Windows profile<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The optimal Windows configuration might happen to be disturbed because of some prior changes. In such a case, try logging into the computer using a different Windows administrator profile or create a new one and try running the report. Try changing the machine or the registered network you are using. Contact your Network Administrator for assistance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-vii-windows-10\"><\/span><strong>Section VII: Windows 10<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Try increasing the DPI (display resolution) settings to 100%; follow Article ID 10718:&nbsp;How to change dots-per-inch (DPI) settings and screen resolution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"section-viii-disable-security-software\"><\/span><strong>Section VIII: Disable security software<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes due to the default configuration in the security software, much permission that a third-party software requires (such as accessing the files or images in the system or connecting to the internet) is compromised.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify any other security software in the system and follow the manufacturer&#8217;s instructions to temporarily disable the software (sometimes the Anti-virus software does not permit third-party software from accessing the system).<\/li>\n\n\n\n<li>If disabling the security software does not fix the problem, try uninstalling it and then running the Sage-50 program or contact your local IT support professional for further assistance.<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>Similar Issue<\/em><\/strong>: <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-hangs-on-startup\/\">Sage 50 Accounts Hangs<\/a><\/pre>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center block-less-h2\"><span class=\"ez-toc-section\" id=\"faqs\"><\/span>FAQ&#8217;s<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-bd83ed3a uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-5279d3fe \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">What can cause Sage 50 Payroll to crash?<\/span><\/div><div class=\"uagb-faq-content\"><p>There can be various reasons for <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-keeps-crashing\/\">Sage 50 Crashing<\/a>, including but not limited to corrupt data files, incorrect settings, damaged or missing files, outdated software, insufficient memory, virus or malware infection, and more. It is important to troubleshoot the issue thoroughly to determine the exact cause.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-87834e97 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">How can I prevent Sage 50 Payroll from crashing?<\/span><\/div><div class=\"uagb-faq-content\"><p>There are a few steps you can take to help prevent Sage 50 Payroll from crashing: regularly back up your data; keep your system and Sage 50 Payroll up-to-date; avoid running too many applications simultaneously; and perform regular maintenance on your computer. Additionally, you can scan your system for viruses and malware to make sure your system is secure.\u00a0<\/p><\/div><\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sage 50 Payroll can crash when there is an issue with the software, such as an update or patch that has been installed, or if the software isn\u2019t compatible with the operating system. It can also crash due to problems with the computer system, such as an outdated or damaged driver, or if the computer&hellip;&nbsp;<a href=\"https:\/\/www.bigxperts.com\/sage\/sage-50-payroll-crashes-when-running-reports\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Resolve Sage 50 Payroll Crashes<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":84501,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-84500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sage-errors"],"featured_image_src":"https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports.jpg","author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_featured_image_src":{"full":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports.jpg",820,380,false],"thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports-150x150.jpg",150,150,true],"medium":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports-300x139.jpg",300,139,true],"medium_large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports-768x356.jpg",768,356,true],"large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports.jpg",820,380,false],"1536x1536":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports.jpg",820,380,false],"2048x2048":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports.jpg",820,380,false],"neve-blog":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports.jpg",820,380,false],"web-stories-poster-portrait":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports-640x380.jpg",640,380,true],"web-stories-publisher-logo":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports-96x96.jpg",96,96,true],"web-stories-thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2023\/02\/Sage-50-Payroll-Crashes-When-Running-Reports-150x70.jpg",150,70,true]},"uagb_author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_comment_info":0,"uagb_excerpt":"Sage 50 Payroll can crash when there is an issue with the software, such as an update or patch that has been installed, or if the software isn\u2019t compatible with the operating system. It can also crash due to problems with the computer system, such as an outdated or damaged driver, or if the computer&hellip;&nbsp;Read&hellip;","_links":{"self":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/84500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/comments?post=84500"}],"version-history":[{"count":2,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/84500\/revisions"}],"predecessor-version":[{"id":87249,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/84500\/revisions\/87249"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media\/84501"}],"wp:attachment":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media?parent=84500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/categories?post=84500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/tags?post=84500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}