{"id":86222,"date":"2025-01-17T10:48:18","date_gmt":"2025-01-17T10:48:18","guid":{"rendered":"https:\/\/www.bigxperts.com\/sage\/?p=86222"},"modified":"2025-07-10T12:14:18","modified_gmt":"2025-07-10T12:14:18","slug":"payroll-submission-errors","status":"publish","type":"post","link":"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/","title":{"rendered":"How to Fix Submission Errors in Sage 50 Payroll"},"content":{"rendered":"\n<p>Sage Payroll is a powerful tool for businesses to manage employee payments and handle Real Time Information (RTI) submissions to HMRC. However, like any software, issues can arise when submitting information, which may result in submission errors.\u00a0Sage 50 Payroll Submission errors are caused due to authentication failure, filing period, insufficient permissions, incorrect government gateway user ID or password, employer scheme cancellation, and PAYE scheme not being set up correctly.\u00a0 In this article, you will learn how to fix Sage RTI Submission errors and successfully <strong>submit FPS<\/strong> (Full Payment Submission) without issues.<\/p>\n\n\n\n<p><strong>What are the Prerequisites for Resolving the Submission Error in Sage Payroll<\/strong><\/p>\n\n\n\n<p>Before you start fixing the submission errors in Sage 50 payroll, you must ensure that you are submitting the correct user ID and password. Apart from this, check if there are any spaces or special characters present in the business address or employee fields. Lastly, make sure that your account is active.&nbsp;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Post Navigation<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#steps-to-fix-rti-submission-errors-in-sage-payroll\" >Steps to Fix RTI Submission Errors in Sage Payroll<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#1-error-1046-incorrect-credentials-or-server-issues\" >1: Error 1046: Incorrect Credentials or Server Issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#2-error-4065-invalid-characters-or-missing-data\" >2: Error 4065: Invalid Characters or Missing Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#3-error-4084-negative-amount-in-employee-pay\" >3: Error 4084: Negative Amount in Employee Pay<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#4-error-4085-invalid-characters-or-missing-data-employee-details\" >4: Error 4085: Invalid Characters or Missing Data (Employee Details)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#5-error-7801-incorrect-paye-reference-or-accounts-office-ref\" >5: Error 7801: Incorrect PAYE Reference or Accounts Office Ref<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#6-error-77827953-invalid-corporation-tax-reference\" >6: Error 7782\/7953: Invalid Corporation Tax Reference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#7-error-7806-rti-start-date-issue\" >7: Error 7806: RTI Start Date Issue<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#8-error-5001-submitting-for-a-previous-tax-year\" >8: Error 5001: Submitting for a Previous Tax Year<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#9-error-7802-online-services-account-not-activated\" >9: Error 7802: Online Services Account Not Activated<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#10-error-7815-employer-scheme-cancelled\" >10: Error 7815: Employer Scheme Cancelled<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#11-error-7911-early-eps-submission\" >11: Error 7911: Early EPS Submission<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#12-error-7818-employer-scheme-cancelled-long-term-inactivity\" >12: Error 7818: Employer Scheme Cancelled (Long-Term Inactivity)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#13-error-0003-unable-to-connect-to-government-gateway\" >13: Error 0003 Unable to connect to Government Gateway<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#how-to-identify-the-sage-payroll-submission-error-number\" >How to Identify the Sage Payroll Submission Error Number?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#conclusion\" >Conclusion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#frequently-asked-questions\" >Frequently Asked Questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#what-is-rti-in-sage-50-payroll\" >What is RTI in Sage 50 Payroll?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#how-do-i-fix-sage-50-payroll-submission-error-3001\" >How do I fix Sage 50 Payroll submission error 3001?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#how-can-i-verify-my-submission-was-received-by-hmrc\" >How can I verify my submission was received by HMRC?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#do-i-need-to-resend-payroll-data-if-a-submission-fails\" >Do I need to resend payroll data if a submission fails?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#does-sage-50-payroll-need-regular-updates-to-avoid-errors\" >Does Sage 50 Payroll need regular updates to avoid errors?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#can-submission-errors-affect-employee-tax-records\" >Can submission errors affect employee tax records?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/#who-can-help-me-fix-sage-50-payroll-submission-issues\" >Who can help me fix Sage 50 Payroll submission issues?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"steps-to-fix-rti-submission-errors-in-sage-payroll\"><\/span>Steps to Fix RTI Submission Errors in Sage Payroll<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When attempting to submit RTI information to HMRC, you may encounter different errors, each with its specific cause. It is important to identify the exact error code to apply the correct solution. Here is a breakdown of the most common Sage 50 submission errors and how to fix them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-error-1046-incorrect-credentials-or-server-issues\"><\/span>1: Error 1046: Incorrect Credentials or Server Issues<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This error occurs when HMRC does not recognize the credentials entered in your payroll system, or if there is a temporary issue with the HMRC servers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sign in to your <strong>Government Gateway<\/strong> account through a Chrome browser in an incognito window to ensure no stored credentials are causing the issue.<\/li>\n\n\n\n<li>Verify that your account is active and that the &#8220;PAYE For Employers&#8221; section is visible. If not, you may need to sign up for the PAYE scheme.<\/li>\n\n\n\n<li>Check your <strong>business name, address, PAYE reference,<\/strong> and <strong>Account Office Reference<\/strong>. Ensure they match the details held by HMRC. You can update them if necessary from the <strong>Manage Business Account<\/strong> section in Sage Payroll.<\/li>\n\n\n\n<li>Try to resubmit your <strong>FPS<\/strong> (Full Payment Submission) after updating the credentials.<\/li>\n<\/ul>\n\n\n\n<p>If the <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-payroll-error-1046\/\">Sage 50 error 1046<\/a> persists, it might be an issue with HMRC\u2019s system. Contact them to confirm the status of your <strong>PAYE for Employers<\/strong> account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-error-4065-invalid-characters-or-missing-data\"><\/span>2: Error 4065: Invalid Characters or Missing Data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This error usually occurs due to invalid characters (such as @, #, or $) in employee details or missing mandatory information in the payroll system. Even a small typo can trigger this error.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the <strong>Employees<\/strong> tab and check each employee\u2019s details, including their <strong>National Insurance number, name, and address<\/strong>.<\/li>\n\n\n\n<li>Make sure there are no extra spaces or special characters in these fields. Special characters like &#8220;~&#8221; or &#8220;@&#8221; should not be included.<\/li>\n\n\n\n<li>Ensure that the employee&#8217;s address is complete and accurately entered in the system, with no missing details in fields such as Street 2 or the postcode.<\/li>\n\n\n\n<li>Save the details and try the submission again if everything looks good<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><code><strong>Note<\/strong>: Go to <strong>Manage Business Account<\/strong> and correct any discrepancies in the business details if this error affects the business address<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-error-4084-negative-amount-in-employee-pay\"><\/span>3: Error 4084: Negative Amount in Employee Pay<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This error occurs when a negative value is recorded for an employee\u2019s pay, such as an over-refund for a previous payroll period.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Run the <strong>P11<\/strong> report to review employee pay and ensure there are no discrepancies in year-to-date totals.<\/li>\n\n\n\n<li>Ensure that the refund amount does not exceed the total pay recorded for the year if you have issued a refund to an employee.<\/li>\n\n\n\n<li>Correct any opening balance issues in the <strong>Employee Pay<\/strong> section. In case of any requirement, you must make adjustments to the values before proceeding with the submission.<\/li>\n<\/ul>\n\n\n\n<p>You must ensure the <strong>P11 values<\/strong> are accurate and that no negative balances are present if the issue is due to a previous year\u2019s payroll.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-error-4085-invalid-characters-or-missing-data-employee-details\"><\/span>4: Error 4085: Invalid Characters or Missing Data (Employee Details)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Similar to <strong>Error 4065<\/strong>, this issue arises when invalid characters or spaces are present in employee data.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>Employees<\/strong> tab and select the employee in question.<\/li>\n\n\n\n<li>Edit the <strong>Personal Details<\/strong> and <strong>Contact Details<\/strong> sections, ensuring that there are no spaces or special characters in the <strong>NI number, forename, surname,<\/strong> or <strong>address<\/strong>.<\/li>\n\n\n\n<li>Save the corrected information and re-attempt the submission.<\/li>\n<\/ul>\n\n\n\n<p>Repeat these steps for all employees included in the pay run to ensure the data is error-free.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5-error-7801-incorrect-paye-reference-or-accounts-office-ref\"><\/span>5: Error 7801: Incorrect PAYE Reference or Accounts Office Ref<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This error will occur during submission if your Accounts Office Ref or PAYE Reference is incorrect if your Accounts Office Ref or PAYE Reference is incorrect<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings<\/strong> and select <strong>Payroll Settings<\/strong>.<\/li>\n\n\n\n<li>Double-check that both the <strong>Accounts Office Ref<\/strong> and <strong>PAYE Reference<\/strong> are correctly entered.<\/li>\n\n\n\n<li>Save your changes and try to submit your FPS again.<\/li>\n<\/ul>\n\n\n\n<p>This error may also occur if these references were changed by HMRC and not updated in Sage Payroll.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6-error-77827953-invalid-corporation-tax-reference\"><\/span>6: Error 7782\/7953: Invalid Corporation Tax Reference<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>You will encounter this error if an incorrect Corporation Tax reference is entered.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>Settings<\/strong> and select <strong>Payroll Settings<\/strong>.<\/li>\n\n\n\n<li>Check if your <strong>Corporation Tax<\/strong> details are correct.<\/li>\n\n\n\n<li>Update the reference if necessary and save your changes before resubmitting.<\/li>\n<\/ul>\n\n\n\n<p>Ensure that all the details entered are up to date with the latest information from HMRC.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7-error-7806-rti-start-date-issue\"><\/span>7: Error 7806: RTI Start Date Issue<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-error-7806\/\">Sage 50 error 7806<\/a> indicates that HMRC is not expecting your business to start filing <strong>RTI returns<\/strong> yet, possibly because your PAYE scheme has not been activated.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact <strong>HMRC\u2019s Employer Helpline<\/strong> and request confirmation that your RTI start date has been set correctly. You may need to update this information to align with HMRC\u2019s records.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8-error-5001-submitting-for-a-previous-tax-year\"><\/span>8: Error 5001: Submitting for a Previous Tax Year<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This <a href=\"https:\/\/www.bigxperts.com\/sage\/sage-error-5001\/\">Sage error 5001<\/a> occurs HMRC does not accept <strong>FPS<\/strong> submissions for past tax years unless specific conditions apply.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may need to reach out to <strong>HMRC\u2019s Employer Helpline<\/strong> for manual submission instructions if you&#8217;re submitting information for a previous tax year.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9-error-7802-online-services-account-not-activated\"><\/span>9: Error 7802: Online Services Account Not Activated<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This error happens if you haven&#8217;t activated your online services account with HMRC for submitting <strong>RTI<\/strong> data.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact <strong>HMRC\u2019s Employer Helpline<\/strong> and ask them to activate your PAYE account for RTI submissions. Ensure that you are properly authorized to submit on behalf of your client if you&#8217;re acting as an agent.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10-error-7815-employer-scheme-cancelled\"><\/span>10: Error 7815: Employer Scheme Cancelled<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>HMRC may cancel your employer scheme if you have not submitted any RTI data for at least three months.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To resolve this issue, contact <strong>HMRC\u2019s Employer Helpline<\/strong> to check the status of your employer scheme. You may need to reactivate it before continuing with your submissions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"11-error-7911-early-eps-submission\"><\/span>11: Error 7911: Early EPS Submission<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This error will occur if you are submitting an Employer Payment Summary (EPS) before the 5th of the tax month.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wait until after the 5th of the tax month to submit the EPS, as HMRC only accepts these submissions after this date.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"12-error-7818-employer-scheme-cancelled-long-term-inactivity\"><\/span>12: Error 7818: Employer Scheme Cancelled (Long-Term Inactivity)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This is another error indicating that HMRC has canceled your employer scheme due to long-term inactivity (no RTI submissions for three months or more).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Solution:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As with <strong>Error 7815<\/strong>, you will need to contact <strong>HMRC\u2019s Employer Helpline<\/strong> to reactivate your employer scheme.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Additional Tips for Resolving Sage Payroll Submission Errors<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Verify Employee Details:<\/strong> Always ensure that employee names, addresses, and National Insurance numbers are accurate and free from extra spaces or special characters.<\/li>\n\n\n\n<li><strong>Use Incognito Mode:<\/strong> To avoid issues caused by saved login details or browser caching, use incognito mode when logging into your Sage Payroll or HMRC portal.<\/li>\n\n\n\n<li><strong>Check for System Updates:<\/strong> Regularly check for updates to Sage Payroll to ensure you have the latest version, which may resolve compatibility issues with HMRC\u2019s system.<\/li>\n\n\n\n<li><strong>Contact HMRC:<\/strong> HMRC\u2019s Employer Helpline is your best resource for resolving submission errors related to account issues, registration problems, or other technical concerns if all else fails.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"13-error-0003-unable-to-connect-to-government-gateway\"><\/span>13: Error 0003 Unable to connect to Government Gateway<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To Fix Sage 50 Error 0003 backup will need to be restored. <\/p>\n\n\n\n<p><strong>Loss of Network Connection<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The workstation losing the connection to the server may cause this error.<\/li>\n\n\n\n<li>Sage 50 may not work properly on wireless networks.<\/li>\n<\/ul>\n\n\n\n<p><strong>Actian Zen<\/strong><\/p>\n\n\n\n<p>If the Actian service was manually stopped, either by ending the process on w3dbsmgr.exe or through the Services menu, restart the computer. If the error still occurs, or if the service was not manually stopped, use the following steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the keyboard, press&nbsp;the <strong>Windows+R<\/strong>&nbsp;keys.<\/li>\n\n\n\n<li>Type&nbsp;<strong>services.msc<\/strong>, and then click&nbsp;<strong>OK<\/strong>.<\/li>\n\n\n\n<li>Right-click&nbsp;<strong>Actian<\/strong>&nbsp;<strong>PSQL Workgroup Engine<\/strong>, and then select&nbsp;<strong>Start<\/strong>&nbsp;or&nbsp;<strong>Restart<\/strong>.<\/li>\n\n\n\n<li>If after reinstalling Actian the error continues to recur, another program or service on the PC stops the Actian service. Try rebooting into Selective Startup; refer to Article ID 10903&nbsp;Files to allow through firewall and antivirus.<\/li>\n<\/ul>\n\n\n\n<p><strong>Damaged Userpref.dat file<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-size: inherit;\">Locate the&nbsp;<\/span><strong style=\"font-size: inherit;\">Userpref.dat<\/strong><span style=\"font-size: inherit;\">&nbsp;file, and then rename it to&nbsp;<\/span><strong style=\"font-size: inherit;\">Userpref.old<\/strong><\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>Similar Issue<\/em><\/strong>: <a href=\"https:\/\/www.bigxperts.com\/sage\/fix-sage-online-filing-errors\/\">Sage Online Filing Errors<\/a><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-to-identify-the-sage-payroll-submission-error-number\"><\/span>How to Identify the Sage Payroll Submission Error Number?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To identify the Sage Payroll submission error number, click on the Summary tab, look for the HMRC Real Time Information (RTI) Scheme, and click on it. Now, hit the Resolve button and make a note of the error number that is being displayed along with the error description. Once you find out the number, refer to the step-by-step guide mentioned above to resolve the submission error in Sage Payroll.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Encountering Sage Payroll <strong>submission errors<\/strong> while attempting to <strong>submit FPS<\/strong> to HMRC can be frustrating, but with the right steps, these issues are often easy to resolve. By carefully following the troubleshooting steps outlined above, you can fix most errors and ensure that your payroll submissions are successful. Always double-check your business and employee details, stay updated on any changes to Sage Payroll or HMRC\u2019s systems, and contact HMRC if needed for assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"frequently-asked-questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-ub-content-toggle wp-block-ub-content-toggle-block\" id=\"ub-content-toggle-block-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" data-mobilecollapse=\"false\" data-desktopcollapse=\"false\" data-preventcollapse=\"false\" data-showonlyone=\"false\">\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-0-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"what-is-rti-in-sage-50-payroll\"><\/span>What is RTI in Sage 50 Payroll?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-0-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>RTI (Real-Time Information) is the process of reporting payroll data to HMRC every time employees are paid. Errors during RTI submission often trigger submission errors.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-1-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"how-do-i-fix-sage-50-payroll-submission-error-3001\"><\/span>How do I fix Sage 50 Payroll submission error 3001?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-1-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>For error 3001, verify your HMRC credentials, ensure you\u2019re connected to the internet, and check if the Government Gateway is online. Also, confirm your software is updated.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-2-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"how-can-i-verify-my-submission-was-received-by-hmrc\"><\/span>How can I verify my submission was received by HMRC?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-2-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>Go to the Submission Log in Sage 50 Payroll and review the status. A successful submission will be marked \u201cAccepted\u201d by HMRC with a correlation ID.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-3-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"do-i-need-to-resend-payroll-data-if-a-submission-fails\"><\/span>Do I need to resend payroll data if a submission fails?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-3-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>Yes, once the error is fixed, you need to resend the failed submission to ensure HMRC has the correct payroll records for your business.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-4-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"does-sage-50-payroll-need-regular-updates-to-avoid-errors\"><\/span>Does Sage 50 Payroll need regular updates to avoid errors?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-4-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>Yes, always keep it updated.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-5-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"can-submission-errors-affect-employee-tax-records\"><\/span>Can submission errors affect employee tax records?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-5-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>Yes, failed submissions can delay or misreport employee tax details to HMRC, potentially leading to fines or payroll discrepancies. Immediate correction is advised.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: #f1f1f1; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: #f1f1f1;\" aria-controls=\"ub-content-toggle-panel-6-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" tabindex=\"0\">\n\t\t\t<h3 class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\" style=\"color: #000000; \"><span class=\"ez-toc-section\" id=\"who-can-help-me-fix-sage-50-payroll-submission-issues\"><\/span>Who can help me fix Sage 50 Payroll submission issues?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down open\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"true\" class=\"wp-block-ub-content-toggle-accordion-content-wrap\" id=\"ub-content-toggle-panel-6-83721a70-7cbf-4f55-92ec-f7bf6f7d8260\">\n\n<p>If you&#8217;re unable to fix the submission error, the Bigxperts Sage Payroll support team can diagnose the issue and walk you through the fix\u2014or handle it remotely for faster resolution.<\/p>\n\n<\/div>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Sage Payroll is a powerful tool for businesses to manage employee payments and handle Real Time Information (RTI) submissions to HMRC. However, like any software, issues can arise when submitting information, which may result in submission errors.\u00a0Sage 50 Payroll Submission errors are caused due to authentication failure, filing period, insufficient permissions, incorrect government gateway user&hellip;&nbsp;<a href=\"https:\/\/www.bigxperts.com\/sage\/payroll-submission-errors\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">How to Fix Submission Errors in Sage 50 Payroll<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":86225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-86222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sage-errors"],"featured_image_src":"https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors.jpg","author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_featured_image_src":{"full":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors.jpg",840,300,false],"thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors-150x150.jpg",150,150,true],"medium":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors-300x107.jpg",300,107,true],"medium_large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors-768x274.jpg",768,274,true],"large":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors.jpg",840,300,false],"1536x1536":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors.jpg",840,300,false],"2048x2048":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors.jpg",840,300,false],"neve-blog":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors.jpg",840,300,false],"web-stories-poster-portrait":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors-640x300.jpg",640,300,true],"web-stories-publisher-logo":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors-96x96.jpg",96,96,true],"web-stories-thumbnail":["https:\/\/www.bigxperts.com\/sage\/wp-content\/uploads\/2025\/01\/fix-sage-50-payroll-submission-errors-150x54.jpg",150,54,true]},"uagb_author_info":{"display_name":"Rick","author_link":"https:\/\/www.bigxperts.com\/sage\/author\/robert\/"},"uagb_comment_info":0,"uagb_excerpt":"Sage Payroll is a powerful tool for businesses to manage employee payments and handle Real Time Information (RTI) submissions to HMRC. However, like any software, issues can arise when submitting information, which may result in submission errors.\u00a0Sage 50 Payroll Submission errors are caused due to authentication failure, filing period, insufficient permissions, incorrect government gateway user&hellip;&nbsp;Read&hellip;","_links":{"self":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/86222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/comments?post=86222"}],"version-history":[{"count":2,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/86222\/revisions"}],"predecessor-version":[{"id":87369,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/posts\/86222\/revisions\/87369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media\/86225"}],"wp:attachment":[{"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/media?parent=86222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/categories?post=86222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bigxperts.com\/sage\/wp-json\/wp\/v2\/tags?post=86222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}