TLS Error QuickBooks Online Internet Explorer Security Changes


QuickBooks comes with a lot of advantages and hence has become one of the most useful tools for organizational structures, be it big or small. However, the software appears in different versions with the latest being more advanced.TLS Error: QuickBooks Online Internet Explorer Security Changes

With the changing versions, it is important to upgrade the software requirements accordingly. Not doing so will leave you with multiple technical issues to handle. One such error is TLS error: QuickBooks Online Internet Explorer security changes.

For more details on the error, you can consult our Bigxperts team. They will also let you know the steps to resolve the issue.

Causes, Symptoms & Impact

The major cause of the error is when the Internet Explorer TLS (Transport Layer Security) settings are inappropriate. Well, the QuickBooks Online no more s the TLS 1.0 or 1.1 versions.

Hence, it is recommended for users to make sure the IE TLS setting is TLS 1.2 enabled. The internet explorer will only work in connection with the QB Online if the version is appropriate. On the other hand, other browsers like Firefox and Chrome would not be affected by TLS settings.

About TLS 1.2 in different Operating Systems

  • In Windows 10 & IE 11, TLS 1.2 is enabled by default. Hence, you will not have to put in the additional effort when you have IE 11. Still, you may confirm if the version is appropriately set.
  • In Windows 7/8/8.1 & IE 9/10, the setting is not TLS 1.2 enabled. Hence, you must upgrade to IE 11 or simply enable TLS 1.2 through modifications in the browser settings
  • In Windows XP/Vista or IE 8, you must upgrade the OS to the latest version and get IE 11 where the TLS 1.2 will be enabled by default.

How to fix the error?

Option 1: Check or change the TLS settings in Internet Explorer

For Windows 10

Windows 10 has IE 11 as the inbuilt version. As a result, TLS 1.2 is enabled by default. But still, you should confirm by viewing the settings. To do so:

  1. Shut down QB Desktop
  2. Open IE
  3. Move to Tools menu
  4. Choose Internet Options
  5. Click Advanced tab
  6. Scroll down and go to the Security option
  7. Ensure TLS 1.2 is set as enabled
  8. If not, tick the checkbox with TLS 1.2 option
  9. Click OK
  10. Close IE
  11. Reopen QB Desktop

For Windows 7/8/8.1

Either upgrade the version or enable TLS 1.2 from the browser settings. To change the settings, you can:

  1. Open IE
  2. Go to Tools menu
  3. Select Internet Options
  4. Click Advanced tab
  5. Scroll down and go to Security option
  6. Ensure TLS 1.2 is set as enabled
  7. If not, tick the checkbox with TLS 1.2 option
  8. Click OK
  9. Close IE
  10. Reopen QB Desktop

Windows XP/Vista

For these versions of Windows, you can upgrade to the latest OS option and also opt for updating the Internet Explorer. Follow the update notifications that you receive on your system from time to time.

Option 2: If the error still persists

  1. Open IE
  2. Select Tools menu
  3. Choose the General tab
  4. Select Temporary Internet files
  5. Click Delete (Don’t select Delete cookies option)
  6. Go to the Connections tab
  7. Select LAN settings
  8. Tick the Automatically Detect Settings checkbox
  9. Make sure the Proxy servers are blank if you’re not using any
  10. Click OK
  11. Scroll down to Advanced Now:
    1. See if the SSL 2.0 and SSL 3.0 checkboxes are ticked. If not, check the boxes
    2. Once they are ticked, uncheck the Check for publisher’s certificate
  12. Under the Advanced tab only, scroll to the bottom
  13. Make sure the TLS 1.2 checkbox is not ticked. If it’s checked, uncheck the option to make it compatible

The above steps may seem to be confusing and complex to some. Hence, it is recommended to contact the Bigxperts team of skilled individuals so that they could guide you through the resolution process. You can call on our QuickBooks helpline number +1-800-816-6849 to get assisted.

Further Reading

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