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How to Hide Merge and Delete Customers in QuickBooks

Hide Merge and Delete Customers in QuickBooks

QuickBooks is a user-friendly accounting software that helps businesses manage their financial records. It provides features to assist with tasks such as invoicing, bookkeeping, and expense tracking. QuickBooks allows you to organize and maintain accurate financial data, making it easier to keep track of income, expenses, and customer information.

When it comes to managing customer records in QuickBooks, you may encounter the need to hide, merge, or delete customers. These actions help maintain a clean and organized customer list, improving efficiency and accuracy in your accounting processes.

Hiding customers in QuickBooks refers to temporarily removing them from view. This can be useful when you want to focus on specific customers or clean up your customer list by hiding inactive or non-essential records. Hiding customers does not delete their information; it simply makes them invisible in the active customer list.

Merging customers is necessary when you have duplicate entries for the same customer in QuickBooks. Duplicate customers can cause confusion and discrepancies in your records. By merging duplicate entries, you combine the information from both customers into a single record, eliminating redundancy and ensuring accurate customer data.

Deleting customers permanently removes them from QuickBooks. This action should be used with caution because once a customer is deleted, their data cannot be recovered. Deleting customers may be necessary when you no longer have any ongoing relationship with a customer or when you want to clean up your records. However, it’s important to back up your data and carefully consider the implications before deleting any customer information.

These actions can be caused by various factors such as the need to focus on specific customers, the presence of duplicate customer entries, or the desire to clean up and maintain an organized customer list. They help ensure that your customer records in QuickBooks are accurate, up-to-date, and relevant to your business needs. By managing your customer records effectively, you can streamline your accounting processes and make informed decisions based on reliable financial data.

Understanding the Need to Hide, Merge, and Delete Customers in QuickBooks:

There are various scenarios where the need arises to hide, merge, or delete customer profiles in QuickBooks. Understanding these needs enables businesses to efficiently organize their customer lists and maintain data integrity. Let’s explore the reasons behind the need to hide, merge, and delete customers in QuickBooks:

  • Hiding customers becomes necessary when dealing with inactive or non-essential customer profiles.
  • Hiding customers helps declutter the customer list, ensuring that only the most essential customer records are visible.
  • By merging duplicate profiles, businesses can consolidate customer information into a single, comprehensive record.
  • Merging customers eliminates redundancy, improves data accuracy, and simplifies transaction tracking.
  • Deleting inactive customers helps maintain an organized customer list and ensures that data remains relevant and updated.
  • By regularly reviewing and managing customer data, businesses can ensure data accuracy, optimize system performance, and maintain a streamlined customer list.

Identifying Customers to Hide, Merge, or Delete:

Let’s explore the key factors to consider when identifying customers for hiding, merging, or deletion in QuickBooks.

  • Assess the customer list in QuickBooks to identify customers that need to be hidden, merged, or deleted.
  • Look for duplicate customer entries with similar names, contact details, or transaction history.
  • Identify inactive or outdated customers who are no longer relevant to your business operations.
  • Review customer profiles with incomplete or inconsistent information that may require updates or consolidation.
  • Identify customers who have been merged with other profiles but still have residual data or duplicates.
  • Consider customers who are no longer engaged with your business and have no recent transactions.
  • Analyze customer records with errors or inconsistencies that need to be rectified.
  • Evaluate the relevance and usefulness of customer profiles based on their transaction history and engagement.
  • Identify customers who have requested to be removed from your database or have explicitly stated their desire to no longer be associated with your business.
  • Consider customers who have been acquired or merged with another business and require consolidation or removal.
  • Identify customers who have violated terms of service or engaged in fraudulent activities, warranting their deletion from your records.
  • Consider customers who have passed away or businesses that have permanently closed.

Important Considerations Before Merging or Deleting Customers:

  • Back up the QuickBooks company file to safeguard against data loss or errors during the merging or deletion process.
  • Analyze dependencies on customer profiles, such as recurring transactions or projects, to prevent disruptions.
  • Adhere to legal and regulatory requirements for data retention and customer privacy.
  • Consider tax implications related to merged or deleted customer profiles and consult with a tax professional if necessary.
  • Maintain a record or documentation of merged or deleted customers for future reference or auditing purposes.
  • Archive or retain backup files of merged or deleted customer profiles for a designated period to meet business requirements.
  • Train and educate staff members on the merging or deletion process for consistency and accuracy.
  • Regularly monitor and review the customer database to identify and address any new instances of duplicates or outdated profiles.

How to Hide, Merge, and Delete Customers in QuickBooks

Here’s a simple guide on how to perform these actions:

Hiding customers in QuickBooks can be done to remove them temporarily from view. To hide a customer, follow these steps:

  • Open QuickBooks and go to the “Customers” menu.
  • Select “Customer Center” to access the customer list.
  • Locate the customer you want to hide and right-click on their name.
  • Choose “Make Customer Inactive” from the drop-down menu.
  • Click “OK” to confirm. The customer will no longer appear in the active customer list.

Merging customers is helpful when you have duplicate entries. To merge customers in QuickBooks:

  • Go to the “Customers” menu and select “Customer Centre.”
  • Locate the customer you want to merge and right-click on their name.
  • Choose “Edit Customer” from the options.
  • Change the customer’s name to match the duplicate entry you want to merge.
  • Click “Yes” when prompted to merge the customer.
  • QuickBooks will combine the information from both entries into one.

Deleting customers permanently removes them from QuickBooks. Remember, this action cannot be undone. To delete a customer:

  • Open the “Customer Centre” from the “Customers” menu.
  • Find the customer you want to delete and right-click on their name.
  • Select “Delete Customer” from the options.
  • Click “OK” to confirm the deletion.

How to Add and manage customers in QuickBooks Online:

Managing customers in QuickBooks Online is crucial for businesses to stay organized and keep track of their transactions and relationships. Here’s how you can efficiently add, edit, delete, merge, and manage customers in QuickBooks Online:

Adding a New Customer:

  • To track future transactions, you can add a new customer to the customer list in QuickBooks Online.
  • Simply go to “Get paid & pay” and select “Customers,” then click “New customer.”
  • Fill in the required “Customer display name” and any other relevant information.
  • After reviewing the details, click “Save.”

Importing Customers from Excel:

  • If you have a spreadsheet with customer info, you can import them all at once.
  • Go to “Get paid & pay,” select “Customers,”
  • Then click the dropdown next to “New customer.”
  • Choose “Import customers,” upload your Excel file, map the fields to the corresponding QuickBooks Online fields.
  • Then select the customers to import.

Adding a Sub-Customer:

  • For tracking individual customers under a larger organization, create sub-customers under parent customers.
  • First, add the parent customer as a new customer if not already present.
  • Then, select “New customer,” enter the sub-customer’s name and info, and mark the “Is a sub-customer” checkbox.
  • Choose the parent account from the dropdown and save the information.

Editing Customer Information:

  • Editing a customer’s information in QuickBooks Online updates it across the company file, including invoices and recurring templates.
  • To edit a customer’s info, go to “Get paid & pay,” select “Customers,” then choose the customer you want to update.
  • Then click “Edit,” make the necessary changes, and save.

Deleting a Customer:

  • To remove a customer, you can make them inactive, which hides them from lists and menus.
  • Their transactions remain available on reports.
  • To do this, go to “Get paid & pay,” select “Customers,” and open the customer’s profile.
  • Now, click the dropdown next to “Edit,” and choose “Make inactive” to confirm.

Making a Customer Active Again:

  • To reactivate an inactive customer, go to “Get paid & pay,” select “Customers,”.
  • Then click the Settings ⚙ icon above the action column, then check the “Include inactive” checkbox.
  • Now locate the inactive customer on the list, then select “Make active” in the Action column.

Merging Duplicate Customers:

  • To merge duplicate customer profiles, ensure neither customer has sub-customers (if they do, convert them into regular customers).
  • Go to “Get paid & pay,” and select “Customers,” open the profile of the customer you want to keep.
  • Then click “Edit,” enter the name of the duplicate customer profile you want to keep in the “Customer display name” field.
  • Then select “Save.”
  • Confirm the merge when prompted.

By following these steps, you can efficiently manage your customers in QuickBooks Online, helping your business stay organized and maintain accurate records. Remember to back up your data and exercise caution when performing actions like merging or deleting customers.

Merging Customers: Combining Duplicate or Similar Customer Entries:

  • Identify duplicate customer entries in QuickBooks resulting from errors or data import processes.
  • Review and ensure the accuracy and consistency of customer data before merging.
  • Select a primary customer profile to serve as the basis for the merged entry.
  • Create a backup of the QuickBooks company file to safeguard against unintended consequences.
  • Initiate the merge process, following the specific steps provided in QuickBooks.
  • Confirm the merge action to combine the selected duplicate customer entries into the primary customer profile.
  • Conduct a thorough post-merge review to verify data accuracy and make any necessary corrections.
  • Communicate changes to affected customers, especially if the merge impacts ongoing business relationships.
  • Utilize the merge feature in QuickBooks to streamline the customer list and improve data integrity.
  • Reduce redundancy in customer entries and optimize accounting processes.
  • Enhance the organization of the customer database by eliminating duplicate or similar customer entries.


In summary, knowing how to hide, merge, and delete customers in QuickBooks is essential for maintaining an organized and accurate customer database. By carefully assessing the need to hide, merge, or delete customers, businesses can streamline their operations, ensure data integrity, and comply with legal requirements. These actions help businesses effectively manage their customer records and optimize their financial reporting within QuickBooks. With the right approach, businesses can maintain a clean and efficient customer list in QuickBooks. If you still face any issues in resolving the error, feel free to contact our Experts who are available 24×7 to help you out.


1. Can I recover deleted customers in QuickBooks?

No, once a customer is deleted in QuickBooks, it cannot be recovered. It is important to exercise caution when deleting customers and ensure that it is necessary and appropriate. Before deleting a customer, consider making them inactive instead, as this hides them from lists and menus without permanently removing their information.

2. Is it possible to merge multiple customer accounts into one in QuickBooks?

Yes, QuickBooks allows you to merge duplicate customer accounts into one. By merging customer accounts, you can consolidate transaction history and avoid redundant data. However, it is important to ensure that none of the customers being merged have sub-customers, as the merge process does not support merging sub-customers.

3. Can you hide specific transactions associated with a customer in QuickBooks?

In QuickBooks, you cannot hide specific transactions associated with a customer without deleting or voiding them. However, you can generate reports and apply filters to exclude certain transactions or customize the report layout to display only the desired information.

4. Are there any alternatives to deleting customers in QuickBooks?

Instead of deleting customers, you can make them inactive in QuickBooks. This option allows you to hide customer profiles from lists and menus while retaining their information and transaction history. Making customers inactive is a safer approach as it provides the flexibility to reactivate them if needed in the future.

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