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QuickBooks Credit Card Payment is Not Showing up in Reconciliation

QuickBooks Credit Card Payment Is Not Showing Up In Reconciliation

Reasons for QuickBooks Credit Card payment not showing up in reconciliation are the User entered an incorrect opening or ending balance, Transactions were altered or deleted by a user, Duplicate transactions are present, Transactions failed or haven’t been processed yet by the bank, A journal entry was used to adjust the credit card payment that isn’t showing up.

Error: QuickBooks Credit Card payment isn’t showing up in the reconciliation

QuickBooks Credit Card Payment is not showing up in reconciliation when the user is trying to create a reconciliation report to root out all the errors from the accounting data. The reconciliation process not only ensures accuracy but also removes fraudulent transactions. The idea here is simple: match all the transactions in the QuickBooks desktop with those on the bank statement. If a particular transaction is not present or its amount appears different, then the user can correct this error so that they can maintain an accurate database of their financial information.

While most users can create a reconciliation report without any problems, some users report that QuickBooks credit card payment isn’t showing up in reconciliation, making it impossible to reconcile the accounts and verify the accuracy of data properly. Incorrect opening or closing balances or deleted transactions can be the main reason behind the error. In some cases, a transaction that hasn’t cleared the bank or has failed can also lead to the same error.

Possible Credit Card Errors:

  • The difficulty arises when clients make partial payments on their credit card bills.
  • Involvement of Accounts Payable in managing revolving debt balances.
  • Tracking all account bills using the same account which leads to errors.
  • Challenges in reconciling credit card accounts

Symptoms Of Credit Card Errors:

  • High accounts payable balance due to numerous credit card bills.
  • Bank account balance appears accurate but the expenses section shows discrepancies. 

Various Methods to Log a Credit Card Transaction:

There are several methods to record a credit card transaction in your system: 

  • Use a traditional check to record the credit card expense.
  • Transfer funds directly to the credit card account.
  • Use the “Pay Bills” feature to settle credit card obligations.
  • Add the transaction by downloading banking statements.
  • Settle credit card dues while reconciling.
  • Create a journal entry to document credit card transactions.
Note: most of these solutions require the user to have admin privileges.

Steps to fix QuickBooks Credit Card Payment is Not Showing up in Reconciliation

To fix QuickBooks Credit Card Payment Not Showing up in Reconciliation, you need to follow each step carefully until the problem gets resolved.

Total Time: 30 minutes

Step 1: Check Transaction Status

Check Transaction Status

Before you even begin making changes to data in QuickBooks, you need to be certain that the transaction went through and didn’t fail.

For this, you can log into your bank account and check your transaction history. A detailed history reveals transactions that happened a long while back. You can use the various filter and sort options available on your bank’s website to quickly get to the status of the transaction.

Note: you should also check for any journal entries on the QuickBooks desktop that may have been used to reconcile the transaction. If the credit card transaction was already reconciled using a journal entry, then it won’t show up when you try to create a reconciliation report.

Step 2: Check Transaction History

Check Transaction History

By looking at the transaction history, you can recover any transactions that are still mentioned on your bank statement but aren’t showing up in Quickbooks. You can even recover these transactions.

Here are the steps to make a deleted credit card payment show up in QuickBooks:

💠 From the Reports menu, Choose Banking.
💠 Click on Reconciliation Discrepancy.
💠 Choose an account that the transaction belongs to.
💠 Click on OK, then review the created report.
💠 Speak to the person who changed, added, or deleted the particular transaction for more information.

Go through the Report and filter out all the transactions that show up on your Bank Statement, but not in QuickBooks. Any aberrant or missing transaction should be accounted for when reconciling an account in QuickBooks.

Further, a transaction detail report can also show changes made to a particular transaction in QuickBooks.

To check credit card payments through the transaction detail report, follow these steps:

💠 From the Reports menu, click on Custom Reports.
💠 Choose Transaction Detail.
💠 In the Display Tab, select the date range using the Date From and Date To options.
💠 From the Filter tab, choose all the required filters that’ll help to narrow down your search for transactions.
💠 Sort the transaction by Entered/Last Modified, then select OK.
💠 Once you have the Report, find the altered or deleted transaction and speak to the concerned person for further details.
💠 Click on OK after selecting the account that you want to reconcile.

Step 3: Find Adjustments for Reconciliation

Find Adjustments for Reconciliation

When a user uses a journal entry or reconciliation adjustment to forcefully reconcile a transaction to match the transaction to the bank record, the transaction doesn’t show up when running a reconciliation report. While adjustments show that transactions are equal, they don’t fix the problem. Over time, this becomes a major problem when the user tries to create any type of report.

To view all the adjustment entries leading to the credit card payment not showing up in QuickBooks, follow these steps:

💠 Click on the Lists menu.
💠 Choose Chart of Accounts, then Reconciliation Discrepancies account.
💠 Enter the Date range for the adjustments.
💠 Find adjustments that lead to inaccuracy in your accounting data.

Once you’ve found such transactions, you can reverse them and ensure that transactions appear during reconciliation. Sometimes, an entry that was supposed to be made in a company’s accounting is not being recorded. If this happens, it will affect how a business performs.

Identifying and Resolving Credit Card Reconciliation Issues:

  • If a credit card entry has been reconciled previously then it may cause discrepancies.
  • Check the bank register for transactions marked with “R” to confirm reconciliation.
  • Unhide transactions are mistakenly hidden by removing the check mark for transactions after the statement end date.
  • Locate hidden transactions on the right side of the business.
  • Visit the reconciliation account to verify the creation of credit card transactions and ensure proper account verification in payments.
  • The reconciliation process for credit card transactions in QuickBooks mirrors due bank reconciliation. If the issue continues then check if the credit card statement is reconciled to the charges.


If you’re having trouble reconciling your credit card payments in QuickBooks, there are a few things you can do to fix the problem. We’ve provided detailed solutions for each of the problems so that you can create a reconciliation report and ensure that all your accounting data is accurate.


  1. What other reasons can lead to a credit card payment not showing up during reconciliation on Quickbooks desktop?

    If you’re seeing payments not appear in your Reconciliation report, it might be because of one of the following reasons:

    💠 The payment wasn’t made
    💠 The payment was rejected by the bank
    💠 Your bank’s reconciliation system is down

    If you are experiencing an issue with QuickBooks Payments not showing up in the reconciliation, there are a few steps you can take to try and resolve the problem. First, make sure that all of your payments have been entered into QuickBooks correctly.

  2. Are there any custom ways to make the credit card payment show during QuickBooks reconciliation reporting?

    If you’re not sure whether or not payment has been entered correctly, you can use QuickBooks’ Payment Entry Assistant to help you get everything entered correctly. Additionally, make sure that your bank account information is current and accurate in QuickBooks. If your bank account information is incorrect or out of date, this could cause problems with the reconciliation process.

  3. Is there a particular way of using reconciliation in QuickBooks to resolve errors?

    If you’ve been experiencing problems with QuickBooks Payments not showing up in the reconciliation process, there are a couple of things you can do to fix the issue. First, make sure that you have installed the latest version of QuickBooks. Second, make sure that you have configured QuickBooks to use the correct bank account for your payments. Finally, make sure that you have entered the correct payment dates and amounts into QuickBooks

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