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QuickBooks is Unable to verify the financial institution

QBO files can be imported into the transactions for entering the bank feeds after being saved to your computer. If QuickBooks is unable to verify the financial institution information for this download, it will say so here.

You are permitted to manage company files, records, and other items on QuickBooks. You might occasionally experience a few technical issues, though, and these can also be happily fixed. One of these mistakes is the Financial Institution Information error, which cannot be verified. This typically happens after QuickBooks has been told it cannot accept a certain Bank ID. When you try to either import or download transactions from your obstinate bank, a message that reads “QuickBooks is unable to verify the Financial Institution Information for this download” will appear.

The failure to verify financial institution information can occur for a variety of reasons. Continue reading to learn a few of the key details that contributed to the error that could not be verified the financial institution information.

All your accounting and financial needs are properly met by QuickBooks. Your bank account and the QuickBooks software can be connected very easily. You might occasionally find out, though, that QuickBooks is unable to protect the financial institution. In two situations, this is most frequently the case. If the Bank ID isn’t entered correctly into QuickBooks, and if the system isn’t able to recognize the ID code, respectively.

This article’s step-by-step instructions will help you resolve the error that says,”Unable to verify the Financial Institution Information.”

What causes the error “Unable to Verify the Financial Institution Information”?

The following are some of the main causes of the error “unable to verify the Financial Institution Information”:

  • Using external programs to create a QBO file from an Excel or CSV file.
  • The QBO file may not have downloaded correctly, or it may not be compatible with the QuickBooks version you are currently using.
  • You wouldn’t be able to import if you weren’t using the most recent version of QuickBooks.
  • Integration with your bank, financial institution, credit card, or credit card company is not allowed by QuickBooks. 
  • if the QBO file was imported into a Canadian version of QuickBooks after being downloaded from any American bank. If the opposite has been done, an error could still occur due to being unable to verify the financial institution information.

What to do if QuickBooks encounters the Unable to Verify Financial Institution Error?

You will most likely receive a message saying “QuickBooks is not able to ensure the financial establishment information for this obtain” when you import a.QBO file into QuickBooks. Technically, there are five relevant troubleshooting techniques that have been successfully used to resolve the unable to verify the Financial Institution Information error. The question now is, “Why would QuickBooks send any such message?” The potential explanations are then covered below. Let’s evaluate each of them and map the specific steps required to resolve the error “Unable to verify the Financial Institution Information”:

Phase 1: Downloading Web Connect

  • Step 1: Log in to the website of your chosen bank.
  • Step 2: Find the web link to the file and download it.
  • Step 3: Launch QuickBooks and then launch the company file.
  • Step 4: Begin importing the QBO file by adhering to the instructions that appear on the screen.
  • Step 5: Contact your bank if you are still having trouble.

Phase 2: Check File From Bank

  • Step 1: Verify that the file you downloaded from the bank’s website adheres to the QBO file format.
  • Step 2: If it’s a QBO file, move on to the following stage. If not, you must log in to your bank’s website once more and download the QBO format file.

Phase 3: Examining Bank Notification

They must have informed you if your bank has made any changes to the way it supports the QuickBooks application. Log in to the website of your chosen bank, look for such a notification, and follow the on-screen directions. Before gaining access to QuickBooks data, you might be asked to prove your identity.

Phase 4: Enabling the Banking Mode

  • Step 1: Launch QuickBooks.
  • Step 2: Select Banking.
  • Step 3: Find Bank Feeds and choose Change Bank Feeds Mode.
  • Step 4: Select Classic Mode (Register Mode).
  • Step 5: Comply with the import guidelines for the QBO file.

Phase 5: Making a test file

(This is to make sure that you don’t have any issues with the company file.)

  • Step 1: Place your cursor on the file and select the company file.
  • Step 2: Choose Express Start.
  • Step 3: To make it easier for you to find the appropriate company file, add the word “TEST” to the file name.
  • Step 4: Import the QBO file and transactions into the bank account on which you are having issues with the company file.
  • Step 5: Verify that you can import the file.
  • Step 6: Verify that you can view the transactions in the corporate files. If so, there must be a setting issue.

The error “unable to verify the Financial Institution Information” can now be fixed with ease like a pro!

We can help you if you’re having trouble resolving the error “unable to verify the Financial Institution Information” or if you’re stuck at a particular step.

Unable To Verify The Financial Institution With QuickBooks

You are attempting to import a QBO file from a US financial institution into the Canadian edition of QuickBooks. Moreover, it’s possible that you. You are attempting to import a QBO file from a Canadian financial institution into the US version of QuickBooks. Make use of Bank2QBO to do so. QuickBooks can import QBO files.

The steps for how to quickly identify the source of your issues are provided below. However, take note that this is only a temporary solution.

If this problem ever arises, you can use these solutions:

  • Locate the fidir.txt file. The first folder that is found contains this file.
  • Open notepad and run this file.
  • For users of Windows 8/7/Vista
  • Look through C:ProgramData…filist for the next location or the information trail.
  • For users of Windows XP
  • Look up the following information trail, C:Documents and Settings…filist
  • Look up the name of the financial institution, MB Financial.
  • You need to write down the four sets of numbers that may be visually represented, such as XXXXX XXXXX XXXXX XXXXX.
  • Use notepad to open the.QBO file and look for the FID>, BANKID>, or BID>.
  • Next, swap the numbers that could be related to FIDIR with the numbers that could be visually close to the characters.
  • Put your modifications into practice.
  • Switch it in your QuickBooks Company file.

How to fix QuickBooks Desktop’s OL and OLSU Bank Feeds issues

Find out how to resolve some of the QuickBooks Desktop errors related to OL and OLSU Bank Feeds.

When using Bank Feeds, do any of these errors occur? We’ll assist you in fixing it, so don’t worry.

  • OLSU-1013 and OLSU-1016
  • OL-232 and OL-249, OL-203, OL-205, OL-209, OL-221, OL-231, OL-332, OL-334, and OL-392

What is the issue’s root cause?

You could experience one of the errors if:

  • Your bank is having a problem.
  • Your online bank account has pending alerts that you need to acknowledge.
  • Your bank’s service offerings have been changed to Web or Direct Connect.
  • In QuickBooks, you have an inactive bank account with online banking.
  • Information about your bank is outdated in QuickBooks’ Financial Institutions Directory (FiDir).
  • Their servers may be having issues.
  • Your Internet connection isn’t working properly.
  • One or more bank accounts in your company file have a problem.
  • Your bank’s file is incompatible with QuickBooks.
  • Internet Explorer that you are currently using is out of date.
  • You’re using a version of QuickBooks that isn’t supported.


  • Backup the corporate file.
  • Sync any downloaded transactions that are still pending.
  • Make sure you can access your bank’s website without using QuickBooks and that no pending alerts are active.
  • Make sure your computer is online and that the Windows firewall isn’t preventing you from accessing QuickBooks.
  • Make sure the version of QuickBooks you’re using is supported. Update QuickBooks to the most recent version if necessary.
  • Install Internet Explorer’s most recent update.
  • Check Bank Feeds Classic Mode to see if the error still occurs. If not, it means that Classic Mode is the best setting for the file from your bank. If the error persists, try troubleshooting.

Step 1: Review your internet security needs.

The TLS 1.2 security protocol is used by Internet Explorer and QuickBooks to protect your data when connecting to your bank.

Here’s how to check Internet Explorer’s TLS settings:

  • Visit Tools.
  • Go to the Internet menu.
  • Scroll down to the Security section after selecting Advanced.
  • Check to see if TLS 1.2 is enabled. If not, check the box to enable it.
  • Choose OK
  • On your computer, close all open programs.
  • Attempt to download your transactions after restarting your computer.
  • Move on to the following step if you are still receiving the error.

Step 2: Save bank feed transactions in a practice company file.

Try downloading transactions in a test company file to determine whether there is an issue with your bank’s servers.

  • Activate QuickBooks.
  • Select New Company under the File menu.
  • Start Setup or Express Start should be chosen.
  • For the impacted account, configure Bank Feeds.
  • Try to download your transactions.

If you notice the error, your bank might be having trouble. Take a copy of your Bank Feeds logs to your bank’s support desk and ask for assistance.

Continue to the next step if you can’t see the mistake.

Step 3: Determine whether QuickBooks can open the file from your bank.

Only downloaded transactions with a.qbo file extension can be opened by QuickBooks. QuickBooks can’t open a file that has a different file extension from what your bank uses.

Try downloading transactions directly from your bank’s website to determine whether the issue is with your bank or the file type.

  • Log in to the website of your bank separately from QuickBooks.
  • Locate and download the.qbo file containing your bank transactions.
  • QuickBooks should receive your transactions.

There may be an issue with your bank if you are still unable to open the.qbo file in QuickBooks. In order to get assistance, get in touch with your bank’s support.

Continue to the next step if you are able to import and view your transactions.

Step 4: Reconnect to your bank again.

On any inactive bank accounts, you may have, turn off online banking. Refresh the bank connection on the impacted account after that.

  • First, use online banking to see if any of your bank accounts are inactive.
  • Enter Company.
  • Choosing Chart of Accounts.

Activate the Include Inactive checkbox. Look for a lightning-bolt account that is not active (this means the account is set up for online banking).

Here’s how to stop online banking if you encounter one. Should this occur, try downloading your transactions after setting up bank feeds.

  • Do right-click on the inactive account.
  • Select Edit Account.
  • the Bank Feed Settings tab.
  • After choosing Deactivate All Online Services, click OK.
  • Decide on Save & Close.
  • Reopen your company file after closing it.
  • Check to see if the lightning has disappeared.

Step 5: Establish and merge accounts

Examine your company file to see if there is a problem. Make a duplicate of the account, then combine it with the original. This is how:

  • Access the Chart of Accounts.
  • Click the affected account’s right mouse button, then click Edit Account.
  • Choose the account name, then copy it.
  • The account name should have an asterisk (*) after it.
  • Choosing the Bank Feeds Settings tab.
  • After choosing Deactivate All Online Services, click OK.
  • Decide on Save & Close.
  • A new account should be made in the Chart of Accounts. Remember to paste the text you copied earlier when setting up the account name.
  • Reopen and close the business file.

Combine the accounts.

  • Visit the Chart of Accounts.
  • Select Edit Account from the context menu when you right-click the asterisk-decorated account.
  • Select Save & Close after removing the asterisk.
  • To combine the accounts, select Yes.
  • Set up bank feeds.
  • Check to see if you can download transactions.
  • You may have a corrupt company file if you are unable to edit or merge the accounts. Contact us so that we can assist you.

If you still experience the error, move on to the following step in any other case.

Step 6: Disable online banking for other accounts and activate it again.

Do you use multiple accounts for online banking? Verify to see if one of the accounts is the source of the issue.

Other accounts may be impacted if an account experiences connectivity issues with the bank.

  • The Include Inactive checkbox can be found in the Chart of Accounts.
  • For each account, turn off online banking first, then set it up.
  • Contact us so that we can assist you if you are unable to disable Bank Feeds for any of them.

If the problem isn’t fixed:

  • Send a copy of your Bank Feeds log to the customer service department of your bank.
  • Request that the bank representative escalate the issue using our OFX Connectivity page. Write down the case or ticket number.

General FAQs

How do I fix a QuickBooks error?

Launch QuickBooks. Select New Company from the File menu. Select Start Setup or Express Start. Set up Bank Feeds for the impacted account. Try downloading your transactions. If you notice the error, there might be a problem with your bank. Get support from your bank and a copy of your Bank Feeds logs.

Why am I unable to confirm the financial institution information in QuickBooks?
How should I proceed if my bank doesn’t use QuickBooks?
What’s the reason I can’t import QBO files into QuickBooks?

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