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Quickbooks Maintenance Release Server Not Responding

Quickbooks Maintenance Release Server Not Responding

What is Quickbooks Maintenance Release Server Not Responding?

Users get Quickbooks Maintenance Release Server Not Responding error when they try to update the QuickBooks desktop or download the latest payroll updates. While a variety of reasons can cause this error, it’s most often caused by problems with the internet connection.

Error message: Server not responding

QuickBooks maintenance release server not responding can be caused by network or program file errors. It usually prevents the user from accessing data stored on a separate server or from accessing features or downloading updates. So while the user may be frustrated at the server not responding, he or she has to pause their work and wait for the server’s response.

In this post, we’ll provide the causes and solutions for ‘The QuickBooks server not responding’ errors.

Causes behind the Quickbooks Maintenance Release Server Not Responding Issue

Here are the primary causes of the error QuickBooks maintenance release server not responding:

  • QuickBooks desktop update times out before completing and throws an error.
  • The Internet isn’t working properly
  • QuickBooks doesn’t have access to enough computing resources to download and install the updates
  • Previously downloaded update files are interfering with the current update installation
  • Program files in QuickBooks are damaged

Prevention to Avoid Quickbooks Maintenance Release Server Not Responding Issue

Here are tips to prevent the error QuickBooks maintenance release server not responding:

  • Make sure that your internet is working before you choose to manually download QuickBooks desktop updates.
  • Free up the minimum required computing resources so that QuickBooks can work smoothly.
  • Reset updates whenever you are going to install a new update.

4 Simple Steps Solutions or Methods for error QuickBooks Maintenance Release Server Not Responding

Before continuing, you should restart your system and check if QuickBooks can download the updates after the restart. Many users have reported that the error got automatically fixed when they restarted their system. 

Only after doing so, move to the other solutions mentioned in this post to fix this error: Quickbooks maintenance release server not responding.

Check your Internet Connection

Before you move on to any other solution provided in this post, you should check your internet connection. If your internet, in the first place, isn’t working properly, then you’re likely going to encounter this error.

  • To check for network issues causing ‘The QuickBooks maintenance release server not to respond error, simply follow the steps given below:
  • Launch one of the internet browsers: chrome, edge, etc.
  • Go to any website.
  • If the website fails to load, then you’ll have a problem with your own network.

In this case, you should simply talk to your internet service provider, who can send technicians to resolve your internet issue. Once your internet is working again, you will be able to get access to the server from QuickBooks.

Check System Resources

If your internet is working, then you need to check system resources currently free for use. Because of a lack of system resources, the QuickBooks desktop may encounter errors because it cannot process the data or action that the user wants.

To know if a lack of system resources is causing the ‘QuickBooks maintenance release server not to respond error, follow these steps:

  • Log into a windows account.
  • Press CTRL + Alt + Delete.
  • Choose Task Manager.
  • Click on More Details.
Task Manager
  • View the columns to check the number of resources currently being used.
Task Manager Processes
  • Apart from the system program, close all the others that you don’t require at the moment.

Run QuickBooks again and check if you can connect to the server and download updates or access your company file. However, most users will have enough system resources to facilitate QuickBooks to install updates. So move to the next step if you still get the error: QuickBooks maintenance release server not responding.

Use QuickFix my Program

QuickFix my program is a tool that is available in the QuickBooks tool hub. The tool hub can be downloaded and installed for free. All the tools available from this hub are absolutely free of cost because they were released by Intuit to help QuickBooks users resolve errors and issues that they encounter while using the accounting software.

Here are the steps to download and install the QuickBooks tool hub in windows:

  • Close QuickBooks Desktop.
  • Go to the system tray.
  • Right-click on the QuickBooks icon.
  • Select Exit.
  • Download QuickBooks Tool Hub setup for windows desktop.
  • Select the location to store the setup file.
  • Launch the setup file once the download is over.
  • Follow the instructions from the installer to install the tool on your system.

Go to the start menu and double-click on the QuickBooks tool hub icon to launch it. You can also search for the tool in the search option provided in the start menu.

To Run Quick Fix my Program to resolve the ‘QuickBooks maintenance server not responding error, follow the steps given below:

  • Launch the QuickBooks tool hub from the start menu.
  • Click on Program Problems to view all the tools that are related to fixing the company file problems.
  • From the tools provided, choose Quick Fix my program.
  • Wait for the tool to fix all the program problems, then launch QuickBooks Desktop.
  • Open your company file.
  • Download program or payroll updates.

When you work with QuickBooks Desktop, you should be able to access the recent updates offered by Intuit. If you can’t, then there’s definitely something wrong with the software or your internet connection. 

However, payroll updates are only available for users who have an active subscription to QuickBooks desktop payroll. While the Enterprise version of QuickBooks already has payroll activated, the other two versions require users to manually activate payroll features by punching a subscription from Intuit.

Reset Updates in QuickBooks Desktop

QuickBooks desktop can be updated manually or automatically. Although manual updates require users to check for updates, then download and install them, automatic updates can streamline the installation of any available update.

To fix error ‘QuickBooks maintenance release server not responding’ by resetting updates, you can follow the steps provided below:

💠 Launch QuickBooks Desktop in an admin windows account. Also, log into QuickBooks with an admin user account.
💠 In the start menu, input QuickBooks.
💠 Right, Click on the QuickBooks icon.
💠 Choose Run as Administrator to launch the software.
Note: if you’re using a standard account, then you’ll have to enter details for an admin account to authenticate the action.

Run as Administrator
  • Click on the Help option provided in the main menu.
Help option
  • Choose Update QuickBooks Desktop, then go to the Options tab.
Update QuickBooks Desktop
  • Click on Mark All to select all the available updates. You can deselect any update that you don’t wish to install on your system.
  • After clicking on Save, choose the Reset Updates option in the Update Now tab.
 Update Now
  • Click on Get Updates.

It’s essential that you mark the Reset Updates option so that Quickbooks can remove the past update files and install fresh updates on your system. When you close QuickBooks, you’ll receive a prompt to install all the latest updates. Click on Yes, to start the installation of the downloaded QuickBooks updates.

If the server again timed out while the updates were being downloaded, then you may have to repair your software or set custom firewall rules.


If you’ve correctly followed the steps provided in this post, then you most probably have resolved the QuickBooks server not responding error when you try to install programs or payroll updates. This error can prevent you from accessing the latest features and patches from QuickBooks, and accessing the latest tax tables and forms.

Note: Still getting the same error? Get in touch with our accounting and technical experts via chat or call.

Frequently Asked Questions

  1. Is the ‘QuickBooks server not responding’ error caused by the Windows firewall?

    In some cases, yes. The firewall may block the QuickBooks desktop from accessing the network connection. So that may lead to the server not responding when QuickBooks tries to download update files. To fix the issue caused by the Windows firewall, you need to allow the QuickBooks desktop to access private networks. Further, you may have to create additional firewall rules if you’re trying to connect to a remote server that contains your company file.

  2. Is Quick Fix my Program tool available for free?

    Yes, it is. This program is available through the QuickBooks tool hub, a utility developed and provided by Intuit to help QuickBooks users quickly resolve software and company file errors. Neither downloading nor installing and using the software requires you to make any payment towards the tool. However, you should be cautious and download the tool only from official sources because third-party websites may host setup files that are infected with malicious software that can harm your system. So only download from official sources.

  3. Can I manually download and install updates if the QuickBooks server doesn’t respond when I try to update the software?

    Yes, you can. You can download the setup files from Intuit’s website. Simply choose the right version and edition of the software to access the latest updates available for your QuickBooks desktop. However, we recommend that you resolve this error before you move on to installing the updates.

  4. How does resetting updates help in resolving the “QuickBooks Server not responding” error?

    The problem here arises when QuickBooks downloads setup files for updates and doesn’t remove them even after the user has downloaded the most recent updates. These past updates can interfere with the update process and restrict the download of new updates. While the error is caused by update files, you still get the same error: QuickBooks maintenance release server not responding.

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