How to Fix QuickBooks Script Error?

Solutions of QuickBooks Script Error for Pro & Pro Plus Editions

If you’re using QuickBooks Pro & Premier 2009 or Below Version, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 or Latest Release. QuickBooks Script in Pro/Pro Plus Edition can be fixed by disabling the add-ons in the IE, Verifying the active scripting, and then uninstalling the Active X or Disabling Script debugging in browse. All these solutions have been described step by step, let’s take a have to look at them below:

Solution 1: Disable/Turn off the Add-Ons in the Internet Explorer

In QuickBooks Pro & Pro addition the “Script Error” can be fixed by disabling or turning off the add-ons in the IE browser as described below:

Windows XP, Vista, and 7

In Windows XP, Vista, or 7 to operate Quickbooks Pro/Pro Plus addition, The QuickBooks Script Error can be resolved by following mentioned below steps easily.

• Start with opening your Internet Explorer 7
• Next, select the Tools from the menu 
• Choose Manage Add-ons from the resulting drop-down menu, then Enable or Disable Add-ons
• Select Add-ons that have been used by Internet Explorer from the Show: drop-down box in the Manage Add-ons window
• Every add-on that Internet Explorer 7 has ever used will be listed in the resultant list
• It’ll be one of the add-ons mentioned here if one of the add-ons listed here is creating the problem you’re addressing
• Select the first add-on shown, then click Ok
• In the Settings area at the bottom of the window, select the Disable radio button.
• If a notice appears that says “For changes to take effect, you may need to restart Internet Explorer” and then click Ok
• Internet Explorer 7 should now be closed and then reopened.

Windows 8, 8.1, and 10

• Open the Internet Explorer browser
• Select the Tools icon, which is located near the close button in the top right corner of Internet Explorer
• From the Tools menu, choose Manage add-ons
• Choose All add-ons from the Show: drop-down option on the left side of the Manage Add-ons box
• This option displays all of the installed add-ons for Internet Explorer
• You might also select Currently loaded add-ons, but if the faulty add-on isn’t currently installed, it will not appear in that list
• Choose Disable in the bottom right of the Manage Add-ons box after left-clicking the add-on you want to disable
• You can also disable the add-on by right-clicking on it
• If you’re having problems figuring out which add-on is causing the problem, start at the top of the list and disable the first one you can
• If the Enable button appears instead of the Disable button, the add-on is already disabled
• Close Internet Explorer and then reopen it.

You can now test whatever Internet Explorer actions were creating the issue you’re troubleshooting. If the problem persists, repeat the steps above, disabling one more add-on at a time, until the issue is resolved.

Mac version

• To begin with the user should go to the Tools tab in Internet Explorer and pick the Internet settings
• In the programs tab, click on Manage Add-ons
• After clicking on the add-on choice, the user must select the disable add-on performance notifications tab

• The final step is to click the “Ok” tab and then exit Internet Explorer.

Solution 2: Verifying the active scripting and then uninstalling the Active X

Another method to fix the QuickBooks script error for Pro/Pro plus users is verifying the active scripting & then uninstalling the active X. In Internet Explorer, the Active X controls are disabled when the security level is set to high.

The following are the measures to take:

• Open Internet Explorer and then go to the Internet Options tab
• After that, select the tools option and then the security tab
• Search the ActiveX controls and plug-ins option under the Custom Level option

• Select the default level and then select the Ok tab.

In Internet Explorer, uninstall or remove the ActiveX file:

• You must first navigate to the settings in Internet Explorer in order to uninstall and remove the ActiveX file
• Select the settings tab with a click
• After that, select the View Objects tab
• Examine all ActiveX files that are currently installed on the computer
• Look for a file that starts with qboax, such as qboax11 or qboax11.dll
• You must also check that all internet explorer windows are closed and that the file is deleted from the system.

Solution 3: Disabling Script debugging in browse

By disabling script debugging in browse can fix the QuickBooks script error in Quickbooks Pro/Pro plus additions. You might choose to disable script debugging in the browser, as this is one of the most typical causes of the problem.

The following are the steps involved:

• In Internet Explorer, go to Internet Options
• Select the advanced tab

• Also, there are two possibilities further down the page:
  • Disable Script Debugging Internet Explorer and 
  • Disable Script Debugging Other
• Check them followed by clicking on the “Apply” and then “Ok”.

Solutions of QuickBooks Script Error for Premier Editions

The QuickBooks Script Error in Premier Editions can be rectified by doing clearing the cache data folder of Microsoft Internet Explorer or the default browser, by adding QuickBooks as a trusted site, by Clearing SSL certificates from Internet Explorer. All these solutions are performed step by step below;

Solution 1: Clear the cache data folder of Microsoft Internet Explorer or the default browser

Most web page data is cached locally on your computer when you browse the Internet to help pages load faster and reduce the amount of data transferred over your Internet connection. You can remove your local browsing history to keep your browsing history private and free up disc space on your machine. To get started, choose an Internet browser from the list. 

Internet Explorer 7 – Windows 

• Start with selecting the Tools >>> Internet Options

• Next, go to the “General” tab followed by clicking on the “Delete” button 

• Once done with that then hit the button called “Delete files” 

• In your next screen, click on the “Yes” button 

• After that, hit the button called “Delete cookies…”

• Finally, click on the “Yes” button once again. 

Internet Explorer 8 – (Windows) 

• In the beginning, select the Tools and then Internet Options 
• After that, move to the General tab followed by hitting the “Delete” button 
• Make sure to uncheck the option named “Preserve Favorites website data” and then check “Temporary Internet Files” as well as “Cookies” 
• After done with that, click on the “Delete” button

The above procedure for clearing cache and cookies should work for the majority of websites, but certain websites and applications require a more thorough procedure. If you are still having issues, try the steps below:

• Close the Internet Options window
• Select Developer Tools from the Tools menu
• Select Clear Browser Cache from the Developer Tools window’s Cache menu
• To confirm clearing the browser cache, click Yes.

Internet Explorer 9, 10, and 11 – (Windows)

Let’s learn how to clear the cache and cookies in Internet Explorer 9, 10, and 11:

• First, select the Tool by going to the Gear Icon
• Next, select the Safety >>> Delete browsing history….

Important Note: Press and hold the keys Ctrl + Shift + Delete altogether to access this menu 

• Make sure Preserve Favorites website data is unchecked, and both Temporary Internet Files and Cookies are checked before clicking Delete.
• Once it has successfully cleaned your cache and cookies, you will see a confirmation at the bottom of the window.

Again for most cases, the above technique for deleting cache and cookies will work, but specific websites and programs require a more complete procedure. If you’re still having problems, follow the steps below.

Note that: Internet Explorer 11's F12 developer tools don't have a cache menu. This method is only compatible with Internet Explorer 10 and below.

• Exit the Internet Options window
• Select Developer Tools from the drop-down menu under Tools
• Click Cache in the Developer Tools box and then Clear Browser Cache
• To confirm the browser cache clear, select “Yes”.

The browser cache removal options for Internet Explorer 11 can be accessed in a variety of ways, similar to most other browsers.

• Using a keyboard shortcut, delete the cache
• Hold down and press the Ctrl + Shift + Del keys altogether at the same time
• A new window appears, called a Popup-window “Remove all history from your browser”
• Remove all but “Temporary Internet files and website files” from the checkboxes
• To clear the browser cache, click “Delete” 
• There is no possibility to specify the time period in comparison to other browsers
• All cache data will be erased/deleted 
• After that, reload the page 

2. Go to the browser’s window menu and select internet options.

You can also use your browser’s main menu to access the options:

• Open the menu “Extras” by clicking on the cog-symbol in the upper right corner of the browser
• Choose “Internet choices” from the drop-down menu
• A feature called “Browser history” can be found under the “General” menu
• A new Window appears when you click the “Delete” button
• You are now on the same page as in the previous description
• Continue with Step 2’s instructions.

Safari for Mac 

Most of the time, all you need to do is clear the cache in your browser. However, if the problem persists after doing so, you can remove Intuit-specific cookies. This allows you to refresh website options that may be causing issues with QuickBooks.

• Initially, open Safari and then select the Safari which is beside the apple icon to the top left 
• Next, move to the Preferences tab 
• After that, select the Privacy followed by selecting the option “Manage Website Data” 
• In the search bar, type “Intuit” in order to find the Intuit cookies 
• Once done then select the “Remove All” >>> “Remove Now” 
• Finally, click on the “Done” tab and restart your Safari for the modification that takes place which you’ve done. 

Solution 2: Adding Intuit as trusted site

Adding Intuit as a trusted site can help you address problems. This can be accomplished by following the steps below:

• In this procedure, select the Gear icon within the Internet Explorer 
• On the internet Explorer browser, go to the tools section and then to the security tab
• After that, go to the sites tab and choose the trusted sites
• In the add this website to the zone section, type https://*.Intuit.com and then click the add tab
• Following that, you must complete the instructions for https://*.quickbooks.com

• Close the trusted sites window by clicking on the “Close” tab
• Scroll down to miscellaneous after selecting the “custom level”
• Select enable from the allow cross domain requests drop-down menu and then click the Ok button
• To close the internet options window, click the apply followed by Ok tab
• Finally, restart Internet Explorer and implement the modifications.

Solution 3: Clear SSL certificates from Internet Explorer 

If SSL certificates from Internet Explorer are causing the Script error in QuickBooks, then clear the SSL certificate to fix the issue.

• First, go to the Gear icon and the select the “Internet Options” from the top 
• Next, move to the Content tab and click on the option “Clear SSL state”

• At last, to save all the changes, click “Ok”.

Solutions of QuickBooks Script Error for Enterprise Editions

QuickBooks Script Error in Enterprise Editions can be rectified by performing reset default browser to IE, by Configuring the Internet Explorer Browser in Compatibility, or by Adding the URL in the Error Message to the Restricted Websites List in QuickBooks. All these methods are performed step by step, let’s take a have look below:

Solution 1: Reset the default browser to Internet Explorer 

Go to your preferred browser and make it the default before browsing to your device’s settings. For example, in Google Chrome, go to Settings >>> Default browser >>> Make default by clicking the three-dot icon in the upper right corner. Select Options from the hamburger menu in Firefox’s upper right. Select “Make default” within the General section.

Let’s check the steps for different Windows:

Windows XP, Vista, and 7

• Initially, you have to press the Windows Start button 
• Do a click on the “Default Programs” in your right-hand column 

• Moving forward, click the link called “Set your default programs” 

• Now, move to the left column and click on the option “Internet Explorer” 
• At the bottom side in the open window, select and click on the button “Set this program as Default” 

• Finally, complete the process by hitting the “Ok” tab.

Windows 8, 8.1

• First, you’ll have to use Internet Explorer as your preferred browser
• Open the Charms bar and select the Settings icon to change it
• Next, go to the Settings pane and click Change PC Settings >>> Search and applications >>> Defaults
• In the end, click the current default for the Web browser and change it to your preferred browser.

Windows 10

Edge is Microsoft’s replacement for Internet Explorer and gets a Chromium-based upgrade in 2020. Naturally, Microsoft encourages that you use their browser, but you have the option to switch. 

• Navigate to the Apps >>> Default Apps in the Windows 10 Settings menu
• You can select Edge, Firefox, Chrome, Internet Explorer, or another program from the Microsoft Store by scrolling down and clicking Web browser.

For macOS version

On a Mac, changing the default browser is very simple and quick. The below steps shows you how’s”

• Open the System Preferences and then select the General icon from the Apple menu in the top left corner of the screen
• On the General screen, select your chosen web browser from the drop-down box next to Default web browser.

Solution 2: Configure the Internet Explorer Browser in Compatibility 

If you are using QuickBooks in Internet Explorer Browser then configure the compatibility with the below steps:

• To begin, open Internet Explorer by clicking the Gear symbol in the upper right corner of the screen
• Select the tools menu followed by the compatibility view options

• In the compatibility view settings window, check the box that says Display intranet
• The final step is to shut or close the tab by clicking on it.

Solution 3: Add the URL in the Error Message to the Restricted Websites List in QuickBooks 

Below given steps are the latest steps to Add the URL in the Error Message to the Restricted Websites List in QuickBooks:

• In the beginning, go to the Help menu and open your QB software 
• In the next step, click on the tab named “Internet Connection Setup
• After that, click “Next” followed by moving the “Advanced Connection Settings”

• Now, go to the Security tab and then hit the option “Restricted Sites” 
• Copy and paste the URL from the error message into Sites, (For example, as shown below: (“https://QuickBooks.intuit.com/content/dam/intuit/QuickBooks/sandbox/custPerf/cust-adrum.js“).
• After clicking on the “Add” and close the window
• To save the changes, click on the “Ok” and then “Done” tab.

Solutions of QuickBooks Script Error For Accountant Editions

QuickBooks Script Error in Accountant Editions can be resolved by reinstalling the IE or by Repairing the QuickBooks Data File. All the methods are described in detail below:

Solution 1: Reinstalling the Internet Explorer 

Internet Explorer might also be facing some issues on your machine and instead of spending an hour or hour of time figuring out what is causing the problem.  

Windows Xp, Vista, and 7, Windows Server 2008 R2, and Windows Server 2008 SP2

Step 1: Using the table below as a guide, download Internet Explorer and install it on your operating system

Step 2: Uninstall any versions of Internet Explorer that you may have installed on top of the natively installed Internet Explorer 8.0 (for Windows Vista, it’s Internet Explorer 7.0)

To uninstall Internet Explorer, follow these steps:

• Choose the Control Panel from the Start page and then select the tab “Programs and Features
• On the left pane, select View installed updates under Programs and Features
• Select the appropriate Internet Explorer version from the list under Uninstall an update (Internet Explorer 11 for Windows Internet Explorer 9).

Step 3: In the final step, you have to install the Internet Explorer that you downloaded in step 1 and restart your system once the installation is done. 

Windows 8, 8.1, and 10

You can use the System File Checker tool to repair missing or corrupted system files to validate the corresponding system files. 

Whatever the reason, Windows 10 includes the System File Checker (SFC), a command-line utility that scans the integrity of system files and replaces missing or corrupted files with working replacements.

• First, press the Windows Start menu 
• In the search bar, find the Command Prompt and then do a right-click on the top result 
• Next, select the option “Run as an Administrator” 
• After that, type the following command in order repair the Windows 10 system files followed by hitting the “Enter” key 

• Verify the command’s output:
  • Windows Resource Protection found no integrity violations, indicating that there are no corrupted or missing files on the system
  • Windows Resource Protection was unable to complete the specified action, indicating a problem with the scan and the need for an offline scan
  • Windows Resource Protection discovered and successfully fixed corrupt files CBS.Log %WinDir%\Logs\CBS\CBS.log file contains information about the tool’s detection and resolution of problems
  • Windows Resource Protection discovered certain faulty files, but it was unable to repair them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, suggesting that you may need to manually fix the corrupted files.
• The SFC command-line utility will scan, detect, and correct Windows 10 system file problems once you’ve completed the procedures
• When the program discovers a problem, it is recommended that you run the command three times to confirm that all issues have been resolved
• If you have trouble executing the utility, use this guide to fix the local Windows 10 files with the Deployment Image Servicing and Management (DISM) tool, which will allow SFC to complete successfully.

For Mac version

It’s worth noting that some Mac software, such as Adobe and Microsoft, come with their own dedicated uninstallers. These apps will either install extra software to give enhanced functionality, or they will move library files and associated application dependencies to another location in OS X. You can delete all the supporting components manually as well.

Here is the process involved for the same:

• Start with double-clicking on the Internet Explorer X 5.2.3 installation file to launch it
• Double-click the [uninstaller] in the package to start it
• To complete the uninstall process, follow the onscreen prompts.

You must go to their official websites and look for their own downloadable uninstallers or uninstallation instructions to uninstall applications and plugins that do not appear in the Application folder or do not come with an uninstaller. If you want to get rid of some built-in macOS apps, you can use the uninstall tool or run commands in the Terminal.

Solution 2: Repair the QuickBooks Data File 

If you have a problem with your QuickBooks Company file, you can use the QuickBooks file doctor to fix it. To do so, go to the official QuickBooks download page and download and install QuickBooks file doctor. When it’s finished, it’ll look for any relevant errors and fix them on its own.

How to run the QuickBooks File Doctor Tool

• Select Company File Issues from the tool hub.
• Choose Run QuickBooks File Doctor from the drop-down menu. The file doctor can take up to one minute to open. If the QuickBooks File Doctor does not open, look for QuickBooks Desktop File Doc and manually open it.
• Select your company file from the drop-down option in QuickBooks File Doctor. If you don’t see your file, choose Browse and search to locate it.
• Select Check your file (just the middle choice) and then Proceed.
• Select “Next” after entering your QuickBooks admin password.

The length of time it takes to scan your files is determined by their size. It can take up to 5 minutes in most circumstances. Open QuickBooks and your company file after the scan is complete.