How to Fix QuickBooks Sync Manager Error?

Quickbooks sync manager error occurs because of network issues or incorrect network configuration. While configuring QuickBooks Desktop for multi-user mode, you need to go through a streamlined process defined in the installation instructions provided by Intuit. You also have to configure your network settings and ensure that the workstations are connected to the server hosting the company file.

In this post, you’ll learn how to fix QuickBooks Sync Manager.

Causes of QuickBooks Sync Manager

• Intuit sync manager isn’t working properly
• Damaged windows components
• Damaged QuickBooks Program Files
• QuickBooks application with a revoked certificate
• QuickBooks database server manager sync error

How to Resolve Quickbooks Sync Manager Error

Cause: Intuit Sync Manager

In this case, a QuickBooks sync manager error occurs because of the following reason:

Intuit sync manager has been discontinued. If you’re using an old version of QuickBooks, then you should upgrade the software so that the program can work with online services.

What is Intuit Sync Manager?

Intuit Sync Manager enabled older versions of QuickBooks Desktop to connect to online services such as recurring payments. It is no longer supported by Intuit.

When was Intuit Sync Manager discontinued?

Intuit discontinued the sync manager on May 31, 2016. The service is no longer available for any Intuit applications.

Solution: Remove Intuit Sync Manager from your system

You need to remove Intuit Sync Manager and all its components in order to fix QuickBooks sync manager error.

Steps to disable Intuit sync manager:

1. Go to the system tray and click on the ^ icon.
2. Right-click on Intuit Sync Manager.
3. Choose Sync Enabled > Disable.

Now that you’ve disabled Intuit sync manager, the primary issue behind this error, you can clear the sync settings from QuickBooks.

Steps to disable sync settings in QuickBooks Desktop:

1. In QuickBooks, go to Help > Manage Data Sync.
2. Select Clear Sync Settings.
3. Select Yes, then Ok.

But we aren’t done yet. Because the Intuit Sync Manager stores certain components on your system, you need to remove those components in order to prevent this discontinued program from interfering with QuickBooks Desktop.

Steps to remove Intuit Sync Manager components from your system:

1. Right-click on Intuit Sync Manager icon in the system tray.
2. Choose Exit.
3. Go to C:\Users\\AppData\Local\Intuit\SyncManager.
4. Right-click on SyncManager, and select Rename.
5. Rename the file to SyncManager.OLD.
6. Hit Enter to apply the change.
7. Press Windows + R to launch the Run command.
8. Input MSConfig.
9. From the Startup options, remove Intuit Sync Manager.

And you’re all done. I hope that you’re able to fix the QuickBooks sync manager error occurring because of this discontinued service.

However, if you’re receiving an error related to QuickBooks Database Server Manager, then you can continue with the solutions below.

Cause: Damaged Windows Components

Damaged Windows components, especially those that QuickBooks Desktop relies on, can cause a variety of issues that are often difficult to troubleshoot. Users can either repair these components or reinstall them in order to fix the QuickBooks sync manager error.

Solution: Repair or Reinstall Windows Components

Reinstall .NET Framework on your System

.NET Framework is a software development framework from Microsoft that includes a large library of pre-coded solutions to common programming problems and a virtual machine for managing the execution of programs written specifically for the framework.

It is primarily used to develop Windows applications and services, but also has capabilities for developing web applications and mobile applications.

Steps to uninstall .NET Framework:

1. Right-Click on the Start menu.
2. Choose Run, and type Control Panel into the text field.
3. Hit Enter.
4. Go to Programs and Features.
5. Choose .Net Framework, and click on Change/Uninstall.
6. Choose Uninstall, and follow the on-screen instructions to remove .NET Framework from your system.

Steps to install or reinstall .Net Framework:

1. Download the setup for .Net Framework.
2. Double-click on the Setup to Launch it.
3. Select Yes if prompted by user account control settings to confirm.
4. Follow the on-screen instructions to install .Net Framework from your system.
5. Click on Finish, and restart your system.

Reinstall Microsoft C++ Redistributable

Microsoft Visual C++ is essential for many programs that are written using these runtime libraries.

Steps to reinstall Microsoft Visual C++ on your system:

1. Log into a Windows admin account.
2. Go to the Control Panel.
3. Choose Programs & Features > Uninstall a Program.
4. Select Microsoft Visual C++ and click on Uninstall/Change from the top toolbar.
5. Follow instructions from the installer to uninstall the program.
6. Repeat the steps for each edition of the Microsoft Visual C++ installed on your system.
7. Restart your computer.
8. Download the setup for all these editions of Microsoft Visual C++ required by QuickBooks desktop to run smoothly.
9. Launch each setup to install the program so that QuickBooks desktop can use the components to execute tasks without crashing.

Cause: Damaged QuickBooks Program Files

QuickBooks Sync Manager error may occur if the program files related to the accounting software are damaged. You can repair the installation or reinstall the software, and then update it.

Steps to uninstall QuickBooks Desktop:

1. Go to the start menu and click on the control panel.
2. Click on programs and features, then uninstall a program.
3. Choose QuickBooks from the provided list of programs.
4. Right-click on QuickBooks desktop and select uninstall/change.
5. Follow the on-screen instructions to uninstall QuickBooks and click on finish once the process is over.

Steps to install QuickBooks Desktop:

1. Double-click on the Downloaded Setup.
2. Follow the on-screen instructions. Click on Finish after the installation ends.
3. Launch the QuickBooks tool hub and select installation issues.
4. Click on continue.
5. Choose Ok when the following message appears: “Please install your copy of QuickBooks to the default location”.

Steps to install QuickBooks Desktop:

1. First, you have to download the setup for your version of QuickBooks Desktop. Again, go to the description to find the download link for the setup for QuickBooks Desktop.
2. Now you need to select the correct version and edition of the software.
3. After downloading the setup, launch it and accept the terms and conditions.
4. Simply proceed with the on-screen instructions and to continue with the installation.
5. Enter your product and license numbers required to activate the accounting software and click on next.
6. Select one of the two options provided below:

• Express Install → Host Software and Data Locally: If you want to install the software locally on your system, then select express install.
• Custom and Network Install → Enable Multi-user Mode: But If you want to install the software on a separate server to enable a multi-user network, then you must select Custom and Network install.

Steps for Express Install in QuickBooks Desktop:

1. If you selected Express Install, then click on next.
2. Choose Install and select the option to open QuickBooks when the installation completes.

Steps for QuickBooks Desktop Custom and Network Install:

1. If you went with Custom and Network Install, then click on Next.
2. Select additional options to configure the accounting software as per your personal requirements.
3. Click on Change the Install Location.
4. Click on Browse, then select the directory that you want to install the software in.
5. Select Next, then Open QuickBooks.

The custom and network install also loads the Database Server Manager, which enables you to create a multi-user network by tracking and syncing changes made to any configured company file.

Steps to update QuickBooks Desktop:

1. Go to the start menu.
2. Right-click on the QuickBooks icon and select run as administrator.
3. Go to the help menu and click on update QuickBooks.
4. Click on check for updates.
5. In the get updates tab, select the option to reset updates.
6. Then select to update QuickBooks now.
7. When the download of the update file has finished, exit QuickBooks.

Now restart QuickBooks and click on yes to install the updates. If you find that updates have been installed, then you can check if the error still occurs. If it does, then continue with the next solution.

Cause: QuickBooks Application with Revoked Certificate

Sync errors in QuickBooks desktop can also be caused by the “QuickBooks – Application with Revoked Certificate” error. The error occurs when you try to sync data from the software to a third-party application.

Solution:

To fix the error, you must update the QuickBooks Web Connectors and ensure that the third-party digital certificate hasn’t expired.

Steps to update QuickBooks web connector:

1. Launch the Start menu and input the web connector.
2. Click on Open.
3. In the top bar, ensure that the version number is or above 2.3.0.36.
4. If not, then download and install the latest version of Web Connector.

Note: you may require helps from IT experts for this process. You can reach out to ours.

Steps to verify the validity of third-party digital signature:

1. Once you right-click on the application icon, choose Open File Location.
2. Right-click on the ApplicationName.EXE file, then select Properties.
3. Go to the Signature List from the Digital Signatures tab.
4. Select the Name of Signer and click on Details.
5. Select View Certificate from the General tab.
6. Verify the validity from the Valid from dates section.
7. Click on Ok.

Cause: QuickBooks Database Server Manager Error

The server manager syncs data between a workstation and the server hosting the company file. If the server manager isn’t set up properly or hasn’t been installed in the first place, then you’re likely to receive the QuickBooks sync error.

Solution: If you haven’t configured QB DB Server Manager

Step 1: Set up the Service Settings

Steps to configure QuickBooks database server manager on your server system:

1. Go to the Start menu. Input services into the search box and click on the first option.
2. Choose QuickBooksDBXX, where XX refers to the version of QuickBooks Desktop that you have installed on your system.
3. From the General tab, find the service status section.
4. Click on automatic from the startup type dropdown menu.
5. From the Logon tab, select a local system account, then go to the recovery tab.
6. Click on restart the service from the following drop-down menus: 

1. first failure
2. second failure
3. subsequent failures
4. Go back to the general tab and click on start.

Now that you’ve configured the database server manager, you’re one step closer to fixing the QuickBooks sync error.

Step 2: Scan folders using the QuickBooks database server manager

As the server manager is responsible for syncing data, you need to point out the folder containing the company files on the server. Whenever a change is made, the data will be synced automatically by the QuickBooks database server manager.

Steps to scan folders using QuickBooks database server manager:

1. Login to your admin windows accounts on the server computer (the system that hosts the company file.)
2. Input database into the search and click on QuickBooks database server manager.
3. In the scan folder tab, choose Browser, then the folder that contains the company files.
4. Click on Ok, then Start Scan.

Step 3: Monitor drives with the database server manager

Monitoring drives enables QuickBooks to automatically find and index company files stored on a drive on the server. If you’ve multiple folders that contain company files, then monitoring a drive is a more efficient method to sync your data.

Steps to monitor drivers using QuickBooks database server manager:

1. In the database server manager, go to the Monitored Drives tab. 
2. Select all the drives that you want to monitor.
3. Click on Close.

Only select the drives that contain the company file; otherwise, the database server manager will use more server resources to scan the drives that don’t have any company file in them.

There are several other options available in this program that give you more control over how the system works and sensor data:

• The system tab can be used to change the installation location of the server manager.
• The database server tab shows you a list of all the users who are currently connected to the company file. 

Solution 2: If you’ve already installed and configured QB DB Server Manager

If you’ve already configured the Database server manager, yet receiving the QuickBooks sync error, then you can restart the server to fix this error.

Here are the steps to restart the QuickBooks desktop server manager on your system:

1. Open QuickBooks desktop on the server computer.
2. From the file menu, click on open or restore company.
3. Click on open a company file and choose your company file.
4. Click on next and mark the checkbox for “open the file in multi-user mode”.
5. Click on open and enter the authentication details to log into your company file.
6. From the File option, click on close company/log off.
7. Launch the QuickBooks database server manager from the start menu.

You have successfully restarted the program by shutting it down and then launching it again. The program will now begin to scan the company file for any changes so that it can sync those changes accordingly.

Note: Before you restart the server manager, ask all the users connected to the server to save their data and close the QuickBooks desktop on their workstations.

Users who have installed only the database server manager can follow these steps to restart it on their system.

1. From the start menu, go to the control panel, and choose administrative tools.
2. Click on services.
3. Click on QuickBooksDBXX, where XX stands for the version of the software that you installed on your system.
4. Click on restart.

alternative solutions for each respective sync manager error

1. QuickBooks Sync Error 5_13944

1. Cause

The problem occurs while uploading data. It may occur due to networking issues while uploading data as the firewall settings do not allow access to the server.

2. Solution

To resolve this problem you have to access the server URLs and .

• The Intuit Sync Manager Trusted_Certificate file is no longer valid.
  • To resolve this issue go toC:\ProgramData\Intuit\SyncManager in your computer and delete the fileSBConnect.crt.
  • Now you should go back to QuickBooks and run the Sync Manager Setup again.
  • If this is already done then you have to reset Sync Settings. To do this follow the path Help— > Manage Data Sync— > Reset Intuit Sync Manager
• An internal error occurred while trying to upload data.
  • To resolve this problem wait for some time and retry again.

2. QuickBooks Sync Error 17_7118

This problem may continue for weeks. Trying later will also not work.

1. Solution

• To resolve the issue make sure the QuickBooks application you are using is updated. This means you have to use the latest version and download the upgrades as and when they are available.
• Intuit Sync Manager also needs to be updated to the recent release to avoid this error.

3. QuickBooks Sync Error 17_7300

1. Cause

 The error will occur when downloaded data would not be written to the Quickbooks Company or the “writeback” phase during the syncing process. The issue may also occur when the customer’s computer blocks the writeback.

2. Solution

To resolve this problem you must first ensure that the Sync Manager is up to date.

• Open the Company file in QuickBooks
• Now go to Edit and then select Preferences.
• Here you have to choose Integrated Applications.
• Choose the Company Preferences tab and see if a tick mark is there in front of Intuit Sync Manager.
• If there is no tick mark then click on Sync Now in Intuit Sync Manager. This should be done before closing the company file.

4. QuickBooks Sync Manager Download Error

1. Solution

To do this, uninstall the QuickBooks application:

• You have to rename the Intuit folders.
• You can the find the folders at:
  • C:\ProgramData\Intuit\QuickBooks (year)
  • C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
  • Files\Intuit\QuickBooks(year)
  • 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
• If you are not allowed to rename the folders and get the error message ‘Access Denied when renaming folders’ follow these steps.
• Right click on the Windows Taskbar and then choose theTask Manager.
• Now select theProcesses tab.
• You have to choose thecolumn heading with Image Name and select the alphabetical order in which the process will take place.
• Under the image name column you will findQBDBMgrN.exe, QBDBMgr.exe, QBCFMonitorService.exe, Qbw32.exe. Select these files.
• Now choose End Process.
• You have to then choose yes when you get the message”WARNING: Terminating a process can cause undesired results including loss of data and system instability….”
• Now you canagain install QuickBooks application.

5. QuickBooks Sync Manager Error Windows 10

1. Causes

• Some customers face errors after upgrade to Windows 10 while trying to use sync manager.
• The file that was intended to sync is in a different place and a different file opens or the Intuit Sync Manager has a corrupt or missing file.

2. Solution

To rename this you have to rename the Intuit Sync Manager folder. Exit QuickBook file that are currently accessing company file.

• Right click on Sync Manager icon and visible at the system tray and choose Exit Sync.
• Now find the SyncManager folder and then rename it.
• After this, open QuickBooks and then open Intuit Sync Manager.
• SyncManager folder will be created automatically.
• Select Sync Now to sync company data.

6. QuickBooks 2014 Sync Manager Error

1. Cause

The error happen because of missing or corrupt program files inIntuit Sync Manager

2. Solution

Intuit Sync Manager folder needs to be renamed to resolve the problem.

• Close all QuickBooks using your company file.
• Close Intuit Sync Manager by selecting on the Sync Manager icon visible on the system tray and then choose Exit Sync Manager.
• Now find the SyncManager folder and name it again as SyncManager.old
• Again open QuickBook and open Intuit Sync Manager. SyncManager folder will be automatically created
• Now choose Sync Now to sync your company data.

7. QuickBooks Pro Sync Manager Error

1. Cause

This problem happens because of missing or damaged program files.

2. Solution

To overcome the issue you have to rename Intuit Sync Manager.

• QuickBooks accessing your company files should be closed.
• Now, you have to close Intuit Sync Manager which is present in the system tray. Click on the icon and select Exit Sync Manager.
• Locate the SyncManager folder and rename it as SyncManager.old
• Open Intuit Sync Manager in QuickBook. After this SyncManager folder will be created automatically.
• Finally, select Sync Now to sync with the company data.

Conclusion

Intuit Sync Manager Error is a common problem that can occur when using Intuit software, such as QuickBooks Desktop. The error is typically caused by a difficulty with the software’s connection to the company’s servers, resulting in an inability to sync data between various accounts. This error became very common after the discontinuation of Intuit Sync Manager. This issue can sometimes be resolved by updating the Intuit software, restarting the computer, or checking for any network issues.

Need assistance with QuickBooks Sync Manager Error? Get in touch with our QuickBooks Desktop experts.

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