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QuickBooks Not Responding or Has Stopped Working

QuickBooks Not Responding or Has Stopped Working

It is very frustrating when you encounter issues like QuickBooks not Responding, opening, freezing, or displaying error messages. Users often face these problems while attempting to access QuickBooks Desktop. Various factors can contribute to these errors, which we’ll discuss in detail. If you find that QuickBooks has stopped working or is unresponsive then it’s important to address the underlying causes to ensure smooth operation.

The QuickBooks stopped working error might pop up on your desktop with a warning message indicating issues with the program’s functionality on Windows 10. The message often mentions that Windows is checking for a solution. While this error can be frustrating, understanding its root causes is crucial for effective resolution. Let’s delve into potential triggers for this error in QuickBooks.

QuickBooks Not Responding or Has Stopped Working

What Causes QuickBooks Not Responding or Has Stopped Working?

The QuickBooks Not Responding or Has Stopped Working error can be a troublesome issue. Identifying the main cause of the error is important for effective resolution. Here are a few potential reasons:

  1. Company name exceeding the optimal length
  2. Damage, corruption, or absence of the QBWUSER.INI file
  3. Corrupted hard drive
  4. Damaged program files or QuickBooks Desktop installation.
  5. Windows OS damage.
  6. Conflicts with other programs.
  7. Installation errors.
  8. Damaged program files.
  9. QuickBooks demands system resources like CPU, memory, or disk space for smooth operation.

Signs and Symptoms

If you encounter the ‘QuickBooks Not Responding or Has Stopped Working’ on Windows 10 then here are the symptoms of the error:

  1. Automatic shutdown of your computer.
  2. Freezing and unresponsiveness of the computer screen.
  3. QuickBooks software freezing and not responding to commands.
  4. Inability to open QuickBooks.

Preventive measures:

  1. Ensure you are using the latest version of QuickBooks Desktop
  2. Set QuickBooks Windows regional settings to US local.
  3. Use the correct regional settings for optimal performance.

How to Fix QuickBooks Not Responding or Has Stopped Working?

To resolve the common issues of QuickBooks not responding or not working after login follow these steps:

  1. Restart your PC.
  2. Open QuickBooks Software.
  3. Click on Start then go to All Programs and right-click on QuickBooks.
  4. Press the Ctrl key and open QuickBooks.

These steps are specific to Windows OS and it’s important to note that attempting fixes comes with some risk. If you’re unsure or uncomfortable then feel free to seek assistance from a professional.

Solution 1: Download and utilize the QuickBooks Install Diagnostic Tool

  1. Download the QuickBooks Install Diagnostic Tool.
  2. Save the file on the computer where QuickBooks is installed.
  3. Close all running applications on your computer.
  4. Run the QuickBooks Install Diagnostic Tool.
  5. Restart your system to ensure that Windows components are updated.
  6. Check if QuickBooks has stopped working error continues.

Solution 2: Reboot your PC and temporarily disable your antivirus software.

  1. After rebooting open QuickBooks Desktop.
  2. Temporarily disable your antivirus if the issue continues.

Solution 3: Rename QBWUSER.INI File

  1. Locate the QBWUSER.ini file in the folder: \Users[Your user name]\AppData\Local\Intuit\QuickBooks [year].
  2. Rename QBWUSER.ini (right-click, and select rename).
  3. Add .old at the end (example: QBWUSER.ini.old).
  4. Also, rename the EntitlementDataStore.ecml file.
  5. Open a sample company file. If successful then copy your company file to a new location.
  6. If the issue continues then check for damaged files or folder permissions.
  7. Restore an earlier backup if necessary.

Solution 4: Reinstall QuickBooks using Clean Install

Uninstall and reinstall QuickBooks using the clean install tool for the latest updates.

Solution 5: Create a New Admin User for QuickBooks

Create a new admin user account in Windows and try to open your company file with the new account.

Solution 6: Open the Company File from a Different Folder Location

  1. Press Windows + E to open the computer window.
  2. Search for your data file with a .qbw extension.
  3. When dealing with a network server file, browse to the network drive containing the data file.
  4. Right-click and Copy your company file.
  5. Navigate to the C:\Drive and create a new folder named QBTEST.
  6. Open the QBTEST folder, and paste your company file here.
  7. Open QuickBooks while holding CTRL.
  8. Select “Restore an Existing Company” through the C:\QBTEST folder.
  9. Open the company file in the QBTEST folder to check if the QuickBooks not responding issue is resolved.

Solution 7: Use the QuickBooks System Repair Tool

  1. Download the QuickBooks System Repair Tool to your device and save it in an easily accessible location. Like on the desktop.
  2. Close all running programs before running and installing the QuickBooks file doctor tool.
  3. Install the tool browse for the company file and then click Continue to start the process.
  4. The repair process may take around 20 minutes.
  5. After completion restart the PC to finish the process.

Solution 8: QuickBooks Tool Hub – Quick Fix My Program

  1. Download and install the QuickBooks Tool Hub by closing QuickBooks first.
  2. Save the file in an accessible location and double-click on it to install.
  3. Follow on-screen instructions for installation and agree to all the terms and conditions.
  4. Double-click the desktop icon to open the Tool Hub after installation.
  5. Double-click on Program Problems within the tool hub.
  6. Choose Quick Fix My Program and run the tool.
  7. Open QuickBooks Desktop and the QuickBooks company file.
  8. Check if the error continues or is resolved.

Solution 9: Run the QuickBooks Refresher Tool

  1. Close QuickBooks.
  2. Download the QuickBooks Refresher Tool and save the file on your system.
  3. Run the QBRefresher tool by clicking on the “Run” tab.
  4. Choose the “Fix My QuickBooks” option. The tool will automatically diagnose and fix the issue.
  5. Open QuickBooks and verify if the issue is resolved.

Solution 10: Use the Disk Cleanup Tool

For Windows 10:

  • Press the Windows key or click on the Start menu.
  • Search for Disk Cleanup and click on the disk cleanup icon.
  • Select the file type you want to delete under the “Files to Delete” tab.
  • Click on a file to learn more about it.
  • Now choose the “Cleanup System Files.”
  • Reboot the system and check if QuickBooks still shows the same error.

For Windows 8:

  1. Open the control panel.
  2. Click on the admin tools tab.
  3. Choose the drive where QuickBooks is installed.
  4. The disk cleanup manager will calculate potential reclaimed storage space.
  5. It will display a list of options to delete via disk cleanup.
  6. Click OK and let the tool remove junk data from your system.


In conclusion, when QuickBooks not responding or has stopped working then it can disrupt your workflow. It is caused due to various reasons. To resolve the issue the user must try restarting the program or using diagnostic tools. In case you’re facing further issues then feel free to reach out to our experts who are here to help. Reach out for personalized support and get back to seamless financial management with QuickBooks.

Frequently Asked Questions

Why does QuickBooks sometimes stop responding?

QuickBooks may stop responding due to issues like a longer company name, damaged QBWUSER.INI file, corrupted hard drive, damaged program files or conflicts with other programs.

What are the signs of QuickBooks not working properly?

QuickBooks not working properly signs include automatic computer shutdown, frozen screen, unresponsive QuickBooks software or unable to open QuickBooks.

How can I prevent QuickBooks from not responding?

Always use the latest QuickBooks version and set regional settings to US local. Also ensure appropriate regional settings for smooth functioning.

What should I do if QuickBooks is not opening or freezes?

Restart your PC and open QuickBooks using the Start menu. Then press Ctrl while opening. If the issue continues then follow detailed troubleshooting steps or consult a professional.

Can antivirus software cause QuickBooks to stop working?

Yes, antivirus software may disrupt the QuickBooks function. You must Temporarily disable antivirus after rebooting and check if the issue continues. Consult your IT professional, if needed.

How can the QuickBooks Refresher Tool help?

The tool diagnoses and fixes issues automatically. You can Close QuickBooks and run the tool and choose “Fix My QuickBooks”. Then verify if the problem is resolved.

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