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Rectify QuickBooks Email Issue

QuickBooks email issues

Designed with top technology and user-friendly features, QuickBooks is one of the most popular accounting software among small and medium sized businesses. Apart from that, the software promotes business growth while also making financial tasks easier. QuickBooks also ensures that emails are sent quickly and smoothly to all parties involved. While email configuration isn’t the newest feature in Intuit’s QuickBooks, it is undoubtedly one of the most useful.

Connecting your email address to your QB account is extremely useful because it allows you to send invoices and receive reports without ever leaving the software. However, it occasionally has problems sending emails. Keeping this in mind, we have with this blog to discuss the Common QuickBooks Email Error which occurs when sending invoices to clients through QB. Stay Tuned Till The End! As we are going to tell you all facts related to email issues in QuickBooks. 

What causes QuickBooks Email Problems?

The following are some possible causes which could lead to the same:

  • Your email settings are incorrect
  • Improper installation of Outlook on Windows
  • A.dll file has been corrupted or damage in Outlook email configuration file MAPI32.dll
  • QuickBooks is set to run as administrator
  • Incorrect email settings in Internet Explorer
  • QuickBooks installation that is incorrect or damaged
  • Outlook installation that is broken or incorrect
  • Improper firewall settings can also be the one of possible reasons for email error in QB.
  • Outlook is open in the background while sending email through QuickBooks.

Before digging in deep and finding out the ways to mend the common QuickBooks Email Error, we would suggest you

  • Modify the System Settings 
    • First, open your QuickBooks Desktop 
    • To open the Help Window, press the F2 and F3 keys on your keyboard
    • Locate the Open File tab, then select the QBW.INI file from the drop-down menu
    • Following that, open the file in Notepad and add a new line at the bottom of the text
    • After that, double-click on that file and save it
    • Make sure to close Notepad after you’ve saved the file
    • Lastly, try to re-launch your QuickBooks software.
  • Update the latest release of MS Office 365
    • To begin, open your Outlook
    • Select Office account from the File tab, then click the About Outlook button
    • Verify that the latest build 12527.20242 appears on your system’s screen
    • Now, go to Update Options to get the most recent version
    • Then, select the option to Update Now
    • Finally, open QuickBooks and use QuickBooks to mail your report or transactions.

Other instances when QuickBooks Having Problems with Email & Best Possible Solutions

#1. QuickBooks is unable to send your email to Outlook

What is it?

Why does QuickBooks is unable to send your email to Outlook?

The QuickBooks is unable to send your email to Outlook error message pops up on your screen if there is a settings issue. However, the listed above causes can also be one of the reasons behind this email error occurrence. So, make sure you first know the exact reason for the error and then accordingly do the troubleshooting. 

How to Fix it?

How to Fix QuickBooks is unable to send your email to Outlook?

Solution 1: Edit the admin privileges 

  • Make sure QuickBooks isn’t set to run as an administrator by default
  • QuickBooks Desktop should be closed
  • Open the Start menu in Windows
  • In the search box, type “QuickBooks” 
  • Then select Open file location from the context menu when you right-click the QuickBooks icon
  • Again, perform right-click on the QuickBooks.exe file in the folder and choose Properties
  • Select the Compatibility tab from the drop-down menu
  • Uncheck the option to run this program as administrator
  • Select Show Settings for All Users if the option is greyed out (The option is now available)
  • After that, select “Ok” followed by clicking on the “Apply” button
  • Finally, try to send a test email or transaction from QuickBooks. 

If you still see an error, continue to solution 2.

Solution 2: Edit your Email Preferences in QuickBooks 

  • Select Edit from the QuickBooks menu bar, and then Preferences
  • Before moving on, open and sign in to Microsoft Outlook if you’re using Microsoft Exchange Server
  • From the menu, choose Send Forms
  • Then select My Preferences from the drop-down menu
  • Choose Outlook as your email client
  • At last, click on the Ok tab.
QuickBooks will send a test email. Toggle your preferences if you still see an error.
  • Select Edit >>> Preferences from the drop-down menu
  • From the menu, choose Send Forms
  • Then select “My Preferences” from the drop-down menu
  • Hit the “OK” button after selecting QuickBooks E-mail or Webmail
  • This turns off your preference
  • Repeat the procedure and go back to the “My Preferences” tab and choose Outlook from the drop-down menu then press the “Ok” button
  • Close QuickBooks and any other programs that are open
  • Finally, your computer should be restarted.

Send a test email or transaction from QuickBooks. Continue to the next solution if you still see an error.

Solution 3: Check the Internet Explorer email preferences 

QuickBooks runs web services in the background using Internet Explorer. It’s possible that you’ll need to change your email preferences there.

  • Initially, QuickBooks should be closed
  • Open the Internet Explorer browser
  • Select Tools >>> Settings >>> Internet Options from the drop-down menu
  • Select the Programs tab from the drop-down menu
  • Then choose “Set Programs” from the drop-down menu
  • Choose Set your default programs from the drop-down menu
  • After that, choose the email service you’d like to use
  • After that, select the “Ok” and then “Apply” button
  • Close the Internet Explorer window.

Try again to send a test email or transaction from QuickBooks.

#2. Can’t email from QuickBooks Pro 2015 using Outlook through Office 365 2013

What is it?

Why Can’t email from QuickBooks Pro 2015 using Outlook through Office 365 2013?

It is one of the common errors experienced by QB users due to various reasons including damaged QuickBooks installation, damaged or corrupt MAPI32.dll file, inaccurate email preferences, etc. When you receive “Can’t email from QuickBooks Pro 2015 using Outlook through Office 365 2013” error message, you’ll not be able to proceed with your emailing activity while sending a report or document.

How to Fix it?

How to Fix Can’t email from QuickBooks Pro 2015 using Outlook through Office 365 2013?

Method 1: Test and Repair the MAPI32.dll 

Use the word to see if MAPI32.dll is working properly
  • Start by restarting your computer or closing and reopening Windows
  • Then, in Microsoft Word, create a new document
  • Select the File and then the Send option
  • Select Email as PDF Attachment from the drop-down menu
  • If the email opens without errors, contact QuickBooks Technical Support (US or Canada) for assistance
  • If the error occurs when attaching the document, contact Microsoft help and support to resolve possible issues with Outlook or Office Suite and the MAPI settings
  • Once the problem has been resolved, email the report or transaction from QuickBooks using Microsoft Word
  • If you can email from Microsoft Word but not from QuickBooks, contact Technical Support for help.
Repair the MAPI32.dll 
  • Close all open programs and launch Windows by pressing the Windows Start button
  • Choose the Computer option
  • Navigate to C:WindowsSystem32
  • Fixmapi.exe should be double-clicked
  • To finish the process, follow the on-screen instructions
  • Restart your computer after Fixmapi.exe has finished running.

#3. “Outlook cannot log on” when you email reports or transactions in QuickBooks Desktop

What is it?

Why Does “Outlook cannot log on” when you email reports or transactions in QuickBooks Desktop?

When you email reports or transactions from QuickBooks Desktop, you get the error “Outlook cannot log on.” If you get the message “Outlook cannot log on,” fix it. When you try to email a report or transaction, make sure you’re connected to the network and using the correct server and mailbox name.” This error is caused by an older version of Microsoft Office 365. To resolve the issue, you must update to the most recent version (build 12527.20242).

How to Fix it?

How to Fix “Outlook cannot log on” when you email reports or transactions in QuickBooks Desktop?

1. Update to the newest Microsoft Office 365 release

  • Select the File tab in Outlook after opening it
  • Then click the About Outlook button after selecting Office Account
  • Make sure you’re using the most recent build 12527.20242
  • Select Update Options and then Update Now to get the latest version
  • Go back to QuickBooks and try sending your report or transaction via email once again.

If you are still facing the same issue, then you can try implementing another solution.

2. Run a Clean Install Tool

  • To begin, dismiss any open applications and save any unsaved work before quitting everything
  • Open Task Manager now and terminate all QuickBooks processes
  • Then, using a clean install tool, rename all of the QuickBooks apps and program files
  • Restart your computer after done with the above step
  • You must manually rename the folder that was not renamed.

3. Restart your computer after uninstalling QuickBooks

  • Make a note of your license number and product number
  • Now, insert the installation disc or download an installation source copy from the internet
  • You must follow the installation wizard’s instructions and execute it
  • Also, reactivate your QuickBooks product by opening the application
  • Update your QuickBooks application from the help menu
  • Try sending the email from your company’s file.

#4. QuickBooks Email Outlook is Not Responding

What is it?

Why does QuickBooks Email Outlook is not responding?

Sometimes, users encounter “QuickBooks Email Outlook is not responding” due to configuration issues or faulty settings of your Email and Internet Explorer preferences. However, there are several other reasons that can also evoke the “Outlook Not Responding” issue like damaged installation. Firewall settings, etc.

How to Fix it?

How to fix QuickBooks Email Outlook is not responding?

Solution 1: Close all the Outlook related processes through Task Manager 

  • To begin, go to the bottom of your screen, do a right-click on the Taskbar
  • And then pick “Task Manager” from the drop-down menu
  • Now, go to the Processes tab 
  • After that, look for Outlook in the list of running applications
  • Once done with that, select the “End Task” button from the Task Manager’s bottom right corner 
  • Click once on the first process (Repeat this method until all of the Outlook processes tabs in the list have been closed)
  • Reopen QuickBooks and send an email from it to see if the problem has been repaired.

Follow the steps below if “Outlook continues freezing”, “Outlook express not responding”, or “QuickBooks Outlook Freezes When Sending Email”. 

Solution 2: Select Outlook as an email option 

  • To begin, open the QuickBooks program and the company file
  • Click the Edit menu from the menu bar
  • Then go to the Preferences option >>> Send Forms option
  • After that, go to the My Preferences Tab and pick Outlook as your email program
  • Close the company file and QuickBooks application by clicking the “Ok” button
  • To see whether the problem persists, reopen QuickBooks and try to email the item using QuickBooks Outlook email.


The above-discussed are a few Common QuickBooks Email Errors that are mostly encountered while sending an email through QB. Many times, these kinds of errors leave you confused and impede your work as well. To amend these kinds of errors, we have discussed all possible ways in the above write-up and it is hoped that it will help you for sure. But in any case, if you are stuck or still getting email issues in QuickBooks, then feel free to connect with our Technical Team via LIVE CHAT.


  1. How to Set Up Secure Webmail in QuickBooks?

    You can easily set up secure webmail using the below enlisted steps: 

    💠 Go to the Edit menu in QuickBooks
    💠 After you’ve chosen your options, you’ll be able to transmit the forms
    💠 After that, go to web mail and add a new account
    💠 Before entering your email address, select your provider from the drop-down menu
    💠 Select “Ok” after checking the employ enhanced security option
    💠 Sign in to your Intuit account (notice that the username/email address you provide here may not be the same as the one you use to access QuickBooks)
    💠 Sign in to your webmail provider’s login page and authorize Intuit access.

  2. What are the things we require in setting up a Regular Webmail and how?

    You’ll need to know your webmail servers and port settings, which are defined by your ISP, in order to set up Webmail. While QuickBooks may fill in this information for common providers (such as Gmail), the port and server information can be found on Intuit’s website.

    Complete the following steps once you have this information:

    💠 Go to the Edit menu in QuickBooks
    💠 After you’ve chosen your options, you’ll be able to transmit the forms
    💠 After that, go to web mail and add a new account
    💠 Fill up the required add email information, then click on the “Ok” and then “Save” button.

  3. Why isn’t Outlook responding in QuickBooks?

    You won’t be able to send vital emails to your clients if “Outlook freezes when creating email.” by following the best troubleshooting procedures that are suggested above will help you to easily address this problem. Make sure your QuickBooks application isn’t set to run as an administrator and that you’re accessing your account with the correct credentials.

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