QuickBooks Unable to Send your Email to Outlook

Well, the most annoying thing that can happen to anyone in this advanced world is the inability to send emails which is an integral part of communication these days. With QuickBooks, the error message that you can encounter is “QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again.”

This error is a common issue faced by the users of QuickBooks. There have been many controversies pertaining to the causes of it and finally a few that have been shortlisted are the following-

Causes Behind The QuickBooks Error: Unable to Send your Email to Outlook

• There can be a great possibility that your preferences of email have been set incorrectly
• The file dll might be damaged or corrupted
• The software QuickBooks might be running as an administrator
• Wrongly gone installation of QuickBooks
• There might also be possibility that the Outlook has been installed incorrectly
• Another possible reason can be that outlook is playing in the background while you are trying to send email from QuickBooks

Read also : troubleshoot not responding error in Mac when sending mail.

Solution to Fix: Unable to Send Emails From QuickBooks

1. First Solution: Run as Administrator from Properties of QuickBooks

The first step towards solving this ongoing issue is deselecting Run as Administrator from Properties of QuickBooks. To be precise, click on the QuickBooks icon, select Properties and then the Compatibility mode. Then you need to deselect Run as Administrator and click OK. After this you need to Exit and Restart QuickBooks.

2. Second Solution: Set Email Preference Correctly

In this solution, you need to make sure that the email preference is set correctly in QuickBooks.

• First, you need to choose Edit>preference>send forms
• Now click on My Preference and set Send Email using to the option you want to use and then click OK
• If the preference is correct, you can try toggling it
• Now close QuickBooks and all other programs
• You need to restart Windows and then Restart QuickBooks
• Now try to email the report or transaction

Read also: fix gmail related problem in QuickBooks.

3. Third Solution: correct preference in Internet Explorer

This solution is about setting the correct preferences in Internet Explorer. For this, you need to-

• Close QuickBooks and then Open Internet Explorer
• Now click on Tools>Internet Options> Program tab
• It should be ensured that the correct email program has been selected as the default email program. Once selected, click on Apply and then click on OK
• Now you need to close Internet Explorer
• After this, open QuickBooks and then try emailing a report and transaction

Also Find : QuickBooks Crashes When Emailing Invoices

4. Fourth Solution: Test and Repair MAP132.dll.

In this solution, you need to test and repair MAP132.dll. For this the following step need to be followed and corrected the issue-

• First of all, restart your computer in order to close and reopen Windows
• Now open a new document on Microsoft
• After this, choose File>Send>Email as a PDF attachment
• If the email opens with no error, you need to contact QuickBooks Technical Support for acquiring assistance
• And if there is any error while attaching the files, Microsoft Help and Support needs to be contacted
• The issue should be resolved by now. After this has been resolved, you can try sending a file of the report of transactions from QuickBooks
• Try to an email from Microsoft Word and QuickBooks
• If you are able to email from Microsoft Word but unable to send from QuickBooks, QuickBooks Technical Support needs to be contacted instantly

You can try repairing MAP132.dll by closing all open programs. You can now click on Windows Start Button and select Computer. Now you need to go to C drive>Windows>System 32. Now you should double click Fixmapi.exe and follow the instructions that appear. Try running the Fixmapi.exe and once the running of the extension is completed; you need to reboot the computer.

5. Fifth Solution: Perform a clean install of QuickBooks

After all the solutions have been tried, another step that can be tried is to perform a clean install of QuickBooks. The methods that must be followed are-

• To uninstall QuickBooks on the desktop
• The methods can vary for Windows 10, 8, 7, Vista and Windows Server 2008
• After the above-mentioned steps, you should run the QuickBooks Clean Install Tool.exe
• If this method is not preferred by you, you can manually rename the QuickBooks Desktop Installation Folder
• You might encounter a number of errors
• What you can do is, reinstall QuickBooks Desktop

6. Sixth Solution: Repair Outlook

After all, the tedious task, is the final step that needs to be followed to repair Outlook. There are separate steps for Outlook 2007 and also for Outlook 2010.

All the above-mentioned troubleshooting can for sure help in resolving the issue of not being able to send emails. While email is an important aspect of being updated with the corporate and social communication, it is a necessity to get the issue resolved instantly with no delay. A delay in undertaking this step can obstruct you from getting in touch with the important authorities or communicating swiftly. People get handicapped with no access to email as life is quite unimaginable without it.

Email is the most preferred means of being in touch with people around.

7. Seventh Solution: Use Outlook as the Default Email Application

If you want to set Outlook as the default mail program, first open up the Start Menu. Type in “default” and choose the first option (it may be named differently depending on what version of Windows you have). Now find the Mail section and make sure that Outlook is selected. The switch will be automatically confirmed.

8. Eight Solution: Enable MAPI in Windows

You will need to enable MAPI support for your QuickBooks file. To do that, press the Windows key or click the windows logo at the bottom left of your taskbar. Type in C:\Windows and press enter. Find the win.ini file (you may not see the .ini part of the file if you do not have file extensions enabled in windows). Open the file and check for the following entry:

• [MAIL]MAPI=1
• MAPIX=1

The win.ini file has the lines you need to include in order for your PC to send mail. If you don’t have these lines, you’ll need to add them – but don’t worry, it’s not hard. Just copy the file onto your desktop and edit it, adding the missing lines and [MAIL] section if it’s missing. After that, just copy the edited file back into your c:\windows folder and restart QuickBooks again to see if that fixed the problem.

9. Ninth Solution: Missing Primary Interop Assembly

If you have a version of QuickBooks installed on your machine that was created before Microsoft Office, the Primary Interop Assembly might not have been installed.

• To see if the assembly is installed, check the following directory.
• C:\Program Files (x86)\Intuit\Statement Writer 20XX 
• Where XX is the version of QuickBooks you have. If the directory exists, you can run the vstor.exe file to install the missing assembly.

If your QuickBooks software installation is missing, you will need to install the software again.

10: Tenth Solution: Make sure QuickBooks is compatible with the Office Version

If you are using an older version of QuickBooks, it may not be compatible with the 64-bit versions of Microsoft Office. This is because it only supports older versions of Microsoft Office. If that is the case, you can install the 32-bit version of office to see if this resolves your issue.

• QuickBooks 2020 – System Requirements
• QuickBooks 2019 – System Requirements
• QuickBooks 2018 – System Requirements
• QuickBooks 2017 – System Requirements

11. Eleventh Solution: Reinstall QuickBooks

If you don’t have the install files for QuickBooks, you can download your copy of the software. Before uninstalling, be sure to write down your license and product code. You’ll find this in QuickBooks by pressing F2. If you’ve already removed QuickBooks, you can find it using an alternative method:

• Check the packaging for the original product
• Log into your Intuit account at intuit.com and view your order history
• If you purchased a digital copy, did you search your email? Websites often email you the license info.

12. Twelfth Solution: Repair or Reinstall Microsoft Office

• Repair Office
  Open the start menu and select Windows Key + X or right-click the windows logo at the bottom left of your screen. You should see Apps and Programs. Look for Microsoft Office and click Change. Next, you’ll want to choose Repair (at the top) to initiate the repair process.
• Reinstall Office
  Press Windows Key + X or right-click the windows logo at the bottom left of your taskbar. Select Apps and Programs. Find Microsoft Office and click Uninstall at the top. If you purchased your office software through Office 365, visit the Microsoft Office Portal to install it.

For help contact at QuickBooks Error support phone number ✆.

FAQ