Fix QuickBooks Error 502 bad gateaway

Error code 502 is typically a Bad Gateway and is the most common browser error experienced by the users. This QuickBooks error 502 not only affects the QuickBooks process but also other running web applications on your browsers such as Google Chrome & Firefox.

Users can encounter QuickBooks Error 502 in the following operations

The following are operations where you may encounter 502 Bad Gateway error messages in QuickBooks:

• When running Payroll
• When trying to log into an online app
• When updating the QuickBooks app
• When downloading and viewing forms in a browser.

Causes Behind The QuickBooks Error 502 to Occur?

There are many reasons why QuickBooks error 502 occurs. Some reasons are below:

• When the Browser cache memory space is full
• When the QuickBooks application cache memory space is full
• When the official website of Intuit is not added as a trusted site in your browser
• When the Active Scripting has been turned off in browser settings.

Similar Issue: Fix QuickBooks Internal Server Error 500

Method to Resolve QuickBooks Error 502

The QuickBooks Error 502 can easily be resolved or removed by simply clearing out its cache memory. However, sometimes you will be required to apply different troubleshooting steps to fix the error. The troubleshooting solutions described below can help you with the error resolution if followed with utmost care and attention:

• Clear Cache from QuickBooks Online Desktop App
• Add the Intuit official website as a trusted Website in the Browser Settings
• Enable Active Scripting in the Internet Explorer
• Clear the cache & cookies of the browser

1 Method: Clear Cache from QuickBooks Online Desktop App

If the QuickBooks 502 Bad Gateway error persists, clear the cache of your QuickBooks desktop application by following the steps below:

• If you are running QuickBooks Online On a Desktop. Open the application and click on the Help tab then select the Reset App Data.
• Next, start the application again and confirm the error is fixed.

2 Method: Add the Intuit official website as a trusted Website

For Internet Explorer:

Below are the steps for Internet Explorer:

• Open Tools and select the Internet Options.
• Click on the Trusted Sites under the Security tab.
• Click on Sites and enter “.intuit.com” and ensure to remove the check mark on the “Require server verification…in this zone” checkbox.
• Click on Add and then click on Close > OK.

For Safari on Mac:

Below are the steps for Safari on Mac:

• Open to Safari browser and enter “intuit.com” in the address bar then hit Enter.
• Next, click on Bookmarks and choose the Add Bookmark option.
• From the “Add this Page to” drop-down list choose Top Sites then click on Add.
• Confirm the error is resolved

3 Method: Enable Active Scripting in the Internet Explorer

To check the settings of the Active Scripting option in the case of Internet Explorer, follow the steps below:

• Open Internet Explorer then go to the Tools menu and click on Internet Options.
• Next, click on the Internet icon below the Security tab.
• Choose Custom Level then click on ENABLE for the Active Scripting.
• Click on OK.

4 Method: Clear the cache & cookies of the browser

For Google Chrome:

Below are the steps for Google Chrome:

• Firstly open Chrome and then click the three dots at the top of the right corner.
• After that More tools then select clear browsing data.
• Confirm that All time data is selected from the Time range drop-down list.
• Then check mark Browsing history, cookies and other site data, and cached images and files boxes.
• Hit the clear data button.

For the Firefox:

Below are the steps for Firefox:

• First of all, click the three bars at the top right then select the options
• Then click the Privacy and Security tab and check mark cookies and site data, cached web content boxes.
• Finally, Hit the clear.

For the IE:

Below are the steps for the IE:

• Firstly open the IE then select the option from the top after that select the options.
• General tab>Click delete.
• Then check mark Temporary internet files & cookies check boxes.
• Hit delete

FAQ