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quickBooks not sending emails

QuickBooks Not Sending Emails

In the QuickBooks software users can get email issues like QuickBooks unable to send email or QuickBooks not sending emails. This type of error gets frustrating as it can put a lot of your tasks pending. This type of error you need to fix at the earliest. You don’t need to panic after getting a QuickBooks Email error, in this blog we are discussing how to resolve QuickBooks not sending emails. The solutions mentioned ahead.

Prime Reasons for unable to send emails from QuickBooks

Below are the reasons why you can’t send emails from QuickBooks:

  • Inaccurate email client settings
  • If there is damage to the MapI32.dll file
  • QuickBooks is operating on Windows with an admin account.
  • QuickBooks installation errors
  • Errors occurring during the Windows Outlook installation
  • When sending emails, the Outlook application is operating in the background.

Important Things To Check Before Troubleshooting QuickBooks Not Sending Emails

Below are some steps that you should follow before troubleshooting QuickBooks not sending emails issues:

  • Check the internet connectivity issues.
  • Check the antivirus or firewall settings.
  • Check the invoices and emails in the spam filters.
  • Verify the email service provider issues

What are the Troubleshooting Steps to Fix QuickBooks Unable to Send Email?

You may resolve the issues that arise when sending emails from QuickBooks by following the instructions in the following order:

Troubleshooting 1: Don’t Use QuickBooks App as an Administrator on Windows

When problems occur when sending emails from QuickBooks, you shouldn’t launch the QuickBooks program with administrator privileges:

  • Right-click the QuickBooks icon on your Windows desktop, and then select Properties.
  • Uncheck the “Run this Program as Administrator” checkbox under the Compatibility tab.
  • After selecting OK, you have to launch QuickBooks again.

Troubleshooting 2: Verify Email Settings in QuickBooks

Setting up the email settings will assist you in avoiding their interference:

Important: If you are using a Microsoft Exchange server, you must be logged in with your account in Outlook.

  • Launch the QuickBooks Desktop application, choose Preferences from the Edit menu, and then choose Send Forms.
  • Select the email sending option from the Send email using section under the My Preferences tab, then click OK.
  • If you use Outlook for email, choose Outlook Email under the My Preferences tab, then click OK.
  • Now shut down QuickBooks and reboot Windows.
  • Start up QuickBooks and attempt to send a message.

Troubleshooting 3: Verify Email Settings in Internet Explorer

Since you email from QuickBooks using Internet Explorer, make sure these settings are appropriate:

  • Close the QuickBooks program.
  • To access the settings drop-down list, click the Gear symbol located in the upper right corner of Internet Explorer. Next, click Tools and choose Internet Options.
  • Verify that Outlook is set as the default email program under the Programs tab. Make sure that the application you use to send emails is selected in the settings if you use any other program, such as Outlook Express.
  • Press the Apply button, then choose OK.
  • Now you have to exit Internet Explorer and then you have to open QuickBooks to send emails.

Troubleshooting 4: Rectify MAPI32.dll File Issues

Repairing a damaged MAPI32.dll file can help you out in fixing problems by sending emails from QuickBooks:

IMPORTANT: A proper understanding of the Windows operating system is needed in repairing Microsoft components. You can contact our Helpline Number if you are not able to follow this troubleshooting step.

Verify if MAPI32.dll is functioning correctly:

  • You have to restart Windows and then open Microsoft Word with a new document in it.
  • Now you have to go under the File tab, then you have to click Send and select Email as PDF Attachment.
  • You can call the Customer Service Number for help if you don’t get any errors while opening the email.
  • In case you get any errors, then you have to follow further troubleshooting to repair MAPI32.dll.

Fix Issues with MAPI32.dll:

  • Firstly, restart your Windows computer.
  • In the Search Programs and Files box, type C:\Windows\System32 and hit Enter with your keyboard after pressing the Windows key.
  • To repair the file, search for and click the Fixmapi.exe file, then follow the on-screen instructions.
  • Once the file has been repaired, you have to restart your Windows computer and attempt to send the email once more.
  • Try renaming the MAPI32.dll file using the following troubleshooting step if file repair is unsuccessful.

Change the name of the MAPI32.dl file:

  • Press the Windows key to bring up the Search Programs and Files window after restarting your Windows computer.
  • In the search box, type C:\ Program Files (x86)\ Common Files\ System\ MSMAPI\ 1033 and hit Enter with your keyboard.
  • Locate the MAPI32.dll file in the folder, then use the context menu to select Rename. The file will now be called MAPI32.dll.antiquated.
  • After restarting Windows, run the Fixmapi.exe file and proceed with the previously indicated troubleshooting step.
  • Restart Windows once more after the repair process is finished.

Troubleshooting  5: Repair QuickBooks Desktop Application

Resolving difficulties with QuickBooks while sending emails can be achieved by fixing the components of the QuickBooks Desktop app:

  • Choose Control Panel from the Windows Start menu to locate the Add/Remove Programs or Uninstall a Program option.
  • Select “Add Remove Program” or “Uninstall a Program” and look up QuickBooks in the list of installed applications.
  • Choose QuickBooks, then select the Repair option from the menu at the top.
  • To fix QuickBooks Desktop, choose the relevant choices and see whether fixing it fixes the problem.

Troubleshooting 6: Make Changes in Email Preferences in QuickBooks

  • Select Preferences [Open and sign in to Outlook, if you are using Microsoft Outlook with Microsoft Exchange Server] from the Edit menu in QuickBooks.
  • Choose Send Forms from the menu, then select the My Preferences Tab.
  • You must now choose Outlook.
  • Press the OK button to launch a trial email from QuickBooks.

If the issue continues, take the following actions:

  • You have to go to the Edit Menu to select Preferences.
  • To send forms, select it from the menu.
  • Proceed to the My Preferences tab.
  • After selecting QuickBooks E-mail, click OK. Doing so will turn off your preference.
  • You must now repeat each step, go back to the My Preferences page, click Outlook, and then click OK.
  • After that, you have to Close the QuickBooks Application along with all the other open programs.
  • Lastly, you have to Restart your system.

Troubleshooting 7: Ensure to set up the server information for your Comcast email

Sometimes, you can resolve the QuickBooks issue of not being able to send invoices by configuring the server details for your Comcast email. You can do this by taking the actions listed below:

  • You have to go to the Edit menu and choose Send Forms from the Preferences menu.
  • Select the My Preferences tab now.
  • Select WebMail under Send email using the section.
  • After selecting Add, enter your email address.
  • Select Others as your email provider after that.
  • Put 587 as the port and as the server name.
  • Then lastly, you have to click OK.

Troubleshooting 8: Check your System’s Antivirus Settings

Additionally, there’s a chance that some antivirus settings are preventing the connection. To enable them to run without restriction, add these names to the list and allow port exceptions, depending on the antivirus program you are using:

  • QBW32.exe – C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
  • QBDBMGRN.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
  • QBDBMGR.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe

Troubleshooting 9: Send a Test Mail in MS Word and Repair your MAPI32.dll

  • Firstly, you have to restart your system and then open Microsoft Word.
  • Make a new document now.
  • Select Send from the File menu.
  • Finally, select Email as a PDF Attachment.

You need to send a test email right now. If you are having trouble sending an email using Microsoft Word, get in touch with Microsoft Help and Support.

Note: If you are sending emails using Microsoft Word and are unable to send emails using QuickBooks alone, take the following actions to have your MAPI32.dll fixed:

  • Ensure that every program has been closed.
  • Proceed to launch File Explorer by typing “File Explorer” into the search field of the Windows Start Menu.
  • Start typing C:\Windows\System32 in the search box.
  • Find Fixmapi.exe and click on it. To execute the repair, follow the steps that are displayed on your screen.
  • Once the repair has been completed, restart your system.

Send a test email after opening the QuickBooks application. If the issue persists, you can go to the next step.

Troubleshooting 10: Run the Install Diagnostic Tool for QuickBooks Desktop

Sometimes, damage to certain installation-related components can lead to QuickBooks email problems. Therefore, you must use the QuickBooks Install Diagnostic Tool to repair any installation harm to the QuickBooks program. The following are the steps to use the tool to discover and fix the component issues:

  • The QuickBooks Install Diagnostic Tool must first be downloaded to the computer.
  • The downloaded file must then be saved to the local Desktop when asked.
  • Subsequently, close all background programs and launch the Install Tool.
  • Depending on the speed of your internet connection and the functionality of your computer, the tool may take up to 20 minutes to install.
  • After the installation is finished, turn on the computer again and use the application to find and fix any component problems.

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