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QuickBooks payroll Error PS036 (Cannot Verify Payroll Subscription)

QuickBooks Payroll Error PS036

QuickBooks Payroll Error PS036 occurs when the payroll subscription service is unable to communicate with the QuickBooks company file. This error may occur due to a connection issue, an incorrect user login, or an incomplete payroll setup.

Error PS036

Error Name: QuickBooks Payroll Error PS036

Error Message: [Error PS036]. QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

QuickBooks Payroll Error PS036 implies that the User Cannot Verify Payroll Subscriptions. It generally occurs when the user is trying to upload the payroll to the latest tax table or if more than one payroll subscription is active at one time. Get full details on why QuickBooks Payroll Upgrade is important for your business.

Quick Overview of QuickBooks Payroll Error PS036

Error:QuickBooks Payroll Error PS036Developer:Intuit Inc.
Error Description:QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.Software:QuickBooks
Symptoms:Crashes the program window, Windows runs gradually and responds step by step to mouse or reassure inputApplies to:Windows 10, and 11
Cause:Paysub.ini – The QuickBooks desktop file is damaged, QuickBooks Desktop or the Windows Version that you are using might not support each other.Solution:Verify your QuickBooks Payroll Subscription, Repair The Damaged Paysub.Ini File

Causes of QuickBooks Payroll Error PS036

Various reasons shoot the Error PS036. We are mentioning some of the reasons and causes of the errors that will help you understand and fix the issue.

  • Payroll Subscription – Inactive.
  • More than one Payroll subscription or Payroll agreement is active with a Direct Deposit agreement – inactive.
  • Paysub.ini – QuickBooks desktop file is damaged.
  • Product or services not updated.
  • Service key – incorrect.
  • Incorrect or invalid PSID in the company file.
  • QuickBooks Desktop or the Windows Version that you are using might not support each other.

An invalid EIN or number is appearing on the payroll subscription.

Methods to Fix QuickBooks Payroll Error PS036

There are certain steps that you need to follow to resolve such errors. These are the basic steps that you need to follow in case you face any issue related to QuickBooks Payroll.

Method 1: Repair the Damaged Paysub.ini File

  • Open My Computer and hit Organize
  • Select Folder and search and afterward click View choice
  • Select Hidden Files and Folders and afterward select Show Hidden Files, Folders, and drive
Repair the Damaged Paysub.ini File
  • Presently back to My Computer and enter the message Paysub.ini in the
  • search region to track down the document click right on the file to select Rename option
  • Replace .ini with .old to give a new name to the Paystub file

Method 2: Perform a Clean Install of the QuickBooks

Step 1: Switch to Selective startup mode in Windows

To activate Selective Startup Mode in Windows 10, follow these steps:

  • Back up your company file and have your license registration information ready.
  • Press Windows + R to open the Run dialogue box.
Selective Startup Mode in Windows 10
  • Type MSConfig in the Run window text field and hit Enter.
  • Select the General tab, then choose “Load System Services” and “Selective Startup” options.
  • Navigate to the Services tab, check “Hide all Microsoft Services,” and then click “Disable All.” Uncheck the option afterward.
  • Ensure that the Windows Installer option is selected, then click OK.
  • Restart Windows to switch to Selective Startup Mode.

Step 2: Uninstall QuickBooks Desktop

Now to uninstall QuickBooks Desktop, follow these given steps: 

Start by opening the programs and features by pressing Window+R. Then type “appwiz.cpl” in the search box, and press Enter.

Uninstall QuickBooks Desktop
  • Locate QuickBooks Desktop in the list of installed programs on your computer and select it.
  • Click the “Uninstall/Change” option associated with QuickBooks Desktop.
  • Choose the “Remove” option to proceed with the uninstallation process. Click “Next” to continue.
  • Ensure that you are logged in as an administrator to successfully proceed with the uninstallation
  • Once the uninstallation process is complete, restart Windows to ensure a clean removal of QuickBooks Desktop.

Note: Before proceeding with the uninstallation of QuickBooks Desktop, it is highly recommended to take a backup of your company file and have your license information ready. This precautionary measure will prevent the loss of important data or license-related information during the uninstallation process, ensuring a safe and successful removal of QuickBooks Desktop.

Step 3: Install QuickBooks Desktop using the Selective Start-up mode

A: Make a backup of your company’s data

To keep your company’s data secure, you must create a backup of it. You must also keep a copy of your QuickBooks Desktop product and license information.

B: Start your system in Selective Start-up mode.

You must enable Selective start-up mode to ensure that no other application interferes with your ongoing work. However, if you require the assistance of an expert, you must contact our support team.

  • Press the Windows + R keys together to open the Run command window.
  • Enter MSConfig into the text box and press OK.
  • From the General tab, select Selective Start-up and Load system services.
  • Next, select Disable All and uncheck the Hide All Microsoft services box.
  • From the General tab, select Selective Start-up and Load system services.
  • Check the Windows Installer checkbox and then click OK.
  • On the System Configuration window, select the Restart option.

C: Use the clean install tool to install QuickBooks.

Install the QuickBooks clean install tool to learn how to install a fresh copy of QuickBooks Desktop. You must follow the steps outlined in this article for a detailed guide.

D: Return to Normal Start-up mode.

Make a point of returning your computer to its original configuration immediately after installing the QuickBooks application. To do so, open the Run command by pressing the Windows + R keys simultaneously. Enter MSConfig into the text box and press OK. Under the General tab, select Normal Start-up and then OK. Finally, in the System Configuration Window, select Restart.

Method 3: Correct the Employer Identification Number (EIN) in the Company File

  • Open the company menu and then click on My company. 
  • Under the company information, choose the Edit option. 
  • From the left menu, click on company information and then type the EIN under the Federal Employer Identification no. Field. 
  • Click on OK to save. 

Method 4: Update QuickBooks to The Latest Version

  • Initially, open your QuickBooks then go to the File tab and click on the Close Company/Logoff 
  • From the File tab, select the Exit tab
  • Then right-click on the QuickBooks icon and select “Run as Administrator” 
Run quickbooks as an administrator
  • Click Help once QB displays “No Company Open” and then select “Update QuickBooks” 
  • Now, go to the Options menu and click “Mark All” >>> “Save” 
  • Next, checkmark the checkbox named “Reset Update” from under the “Update Now” tab 
  • Hit the “Get Updates” option and exit the application when the QuickBooks displays “Update Now” tab 
  • Launch your QuickBooks and hit “Yes” on the “Install Updates” popup 
  • After the updates are successful then relaunch your PC.

method 5: Run QuickBooks File Doctor

  • Now you have downloaded the QuickBooks file doctor tool
  • Locate the downloaded file in the system and double-click on it
  • It will start the installation process  
  • You have to go through the on-screen instructions
  • Once the installation finishes the program will start automatically
  • In case it does not start automatically then you need to locate the icon that appears on the desktop
  • Hit on it
  • Now start running the QB file doctor tool
  • Choose the company file listed on the drop-down option or you can even choose the file manually through the browse button
  • Once you have chosen the company file now hit on the appropriate button for diagnosis. For this, you only need to verify the damaged company file
  • After this hit on Check file damage only

Method 6: Delete the Entitlement File

To delete the Entitlement file in the Intuit folder, follow these steps:

Delete the Entitlement File
  • Go to the Start menu in Microsoft Windows.
  • In the search box, type “Run” and open the Run dialog box.
  • In the Run dialog box, enter the following path:
    • C:\ProgramData\Intuit\EntitlementClient\V8
  • If that path doesn’t open a folder, enter this path instead:
    • C:\ProgramData\Intuit\EntitlementClient\V6
  • Find the file named EntitlementDataStore.ecml.
  • Right-click the file and select “Delete” from the context menu.
  • Click “Yes” to confirm the deletion.
  • Open QuickBooks and follow the on-screen instructions to register it again.

Method 7: Fix the corrupted data of the company file

Usually, the payroll update affects your company file. So if there is some data corruption in it, the payroll update will not be complete.

Now to fix the data damage, the user needs to run the QuickBooks File Doctor from the tool hub with the following steps: 

  • First, open QuickBooks Tool Hub or download it from Intuit’s website if you don’t already have it installed on the system. 
  • Then go to the company file issue tab and click on Run QuickBooks File Doctor
  • The File Doctor might take a few minutes to open. Now once it opens, choose your company file from the menu. 
  • In case your company file isn’t on the menu, click on Browse and Search to follow up and locate your file.
  • Click on the check your file button and then select Continue. 
  • Verify your QuickBooks admin Password and then choose Next. 
  • The scan will normally take 2-5 minutes to complete the repair. The time might vary depending on your file size. 
  • Now once the scan finishes, regardless of what it tells you to do, go to QuickBooks and try to download the payroll update again.

Method 8: Edit the incorrect payroll service key in QuickBooks

While downloading the update, if the user has registered the payroll through an incorrect payroll service key, then it would cause issues. So to download it, the user has to remove the incorrect key and replace it with the correct one by following the correct steps given

  • First, take note of your service key through the automated Service Key Retrieval Tool or you must have received the key on your email. 
  • Then open QuickBooks and go to the Employees Menu. 
  • Go to the My Payroll Service & Click on Manage Service Key. 
  • Click on the Remove button to remove the wrong service key. 
  • Then click on Next and select OK when the payroll update message appears. 
  • Just make sure that the service status is showing Active and then choose OK. 

Method 9:  Verify your Data and Rebuild the Damage with the Verify & Rebuild Utility

You can utilize the QuickBooks verify and Rebuild utility to identify the issues and rebuild the damaged data easily. 

  • First, from the QuickBooks Desktop app, go to the File Menu and select the utility drop-down menu.
  • Select verify data and run the tool to identify issues and glitches with your QuickBooks Data. 
  • Once the errors are identified, go back to the Utility drop-down and select the Rebuild Data Tool. 
  • Run the tool to fix the damaged data causing the QuickBooks Desktop error PS036.

Conclusion!! 

If you’re a QuickBooks user, encountering the QuickBooks Payroll Error PS036 can be a frustrating experience. But fear not! The resolution to this issue is typically straightforward.

Our team of experts at BigXpert has the knowledge and experience to help you diagnose the root cause of the error and provide a solution that gets you back up and running quickly. Don’t hesitate to reach out to us for assistance.


FAQs


  1. How can I verify my payroll subscription?

    💠 First of all, check that you have the latest version of the QuickBooks Desktop
    💠 Also, have the latest Tax Table
    💠 After that, open the QuickBooks Desktop software
    💠 Go to the Employees
    💠 Then select the My Payroll Services
    💠 Click on the Accounting/Billing information option
    💠 In this, log in to your account by providing the login credentials
    💠 Restart your system and then download the latest updates.

  2. What if this error is caused because the tax table is not updated?

    If the error PS036 is because of the payroll tax table not updating then you have to resolve it by doing the solutions mentioned below.

    The solutions that you can do are as follows:-

    💠 Verify your login credentials for the QuickBooks account
    💠 You have to update the latest release of QuickBooks Desktop
    💠 Install the Windows update as well
    💠 Also, verify the Employee Identification Number (EIN)

  3. What effects does it show in error PS036?

    The effects are as follows:-

    💠 You have to reinstall the software sometimes as it is stuck or not working properly
    💠 Your Windows crashed while you were working on the software
    💠 You have to spend over the subscription of payroll by purchasing it
    💠 The performance of the system and the software decreased after this error.

  4. What is QuickBooks error PS036?

    QuickBooks error PS036 occurs when the user attempts to process a payroll in QuickBooks and there is a problem with the payroll service.

  5. What causes QuickBooks error PS036?

    QuickBooks error PS036 can be caused by a variety of issues, including internet connectivity problems, problems with the user’s payroll subscription or service, and issues with the user’s QuickBooks software or company file.

  6. How can I fix QuickBooks error PS036?

    To fix QuickBooks error PS036, try the following steps:

    💠 Check your internet connection and ensure that it is stable and secure.
    💠 Verify that your payroll subscription or service is active and in good standing.
    💠 Make sure that your QuickBooks software and company files are up to date.
    💠 Try to run the payroll again.

  7. Can I continue to use QuickBooks if I am experiencing error PS036?

    No, you will not be able to process payroll while the error persists. You will need to resolve the issue before you can continue using the payroll feature in QuickBooks.

  8. Is there a way to prevent QuickBooks error PS036 from occurring?

    To prevent QuickBooks error PS036 from occurring in the future, ensure that you have a stable internet connection, keep your payroll subscription or service active and in good standing, and regularly update your QuickBooks software and company files.

  9. Which QuickBooks Desktop versions can encounter QuickBooks error PS036?

    The following QuickBooks Desktop versions may encounter error PS036:
    1. QuickBooks Desktop Payroll
    2. QuickBooks Desktop 2019 upgraded from QuickBooks 2016
    3. QuickBooks Pro 2019
    4. QuickBooks 2020 Payroll

  10. What do I do if the error PS036 appears due to an incorrect or invalid EIN?

    1. Check your credentials in QuickBooks Payroll:
    – Access the Payroll Accounts Maintenance Page.
    – Edit the required details.
    – Reboot your PC.
    2. Ensure you have the latest QuickBooks Desktop and tax table updates:
    3. Download and install the latest updates.

  11. What do I do if I use direct deposits and receive QuickBooks error PS036?

    1. Follow the comprehensive guide to resolve QuickBooks error PS036.
    2. Consider contacting QuickBooks specialists for assistance in fixing the error.

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