Skip to content

QuickBooks Error PS036 (Unable to Verify Your Desktop Payroll Subscription)

QuickBooks Payroll Error PS036 occurs when the payroll subscription service is unable to communicate with the QuickBooks company file. This error may occur due to a connection issue, an incorrect user login, or an incomplete payroll setup.


Error Name: QuickBooks Payroll Error PS036

Error Message: [Error PS036]. QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

QuickBooks Payroll Error PS036 implies that the User Cannot Verify Payroll Subscriptions. It generally occurs when the user is trying to upload the payroll to the latest tax table or more than one payroll subscription is active at one time. Get full detail on why QuickBooks Payroll Upgrade is important for your business.

Error Code:QuickBooks Payroll Error PS036
Error Description:QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause:Paysub.ini – QuickBooks desktop file is damaged, QuickBooks Desktop or the Windows Version that you are using might not support each other.
Solution:Verify your QuickBooks Payroll Subscription, Repair The Damaged Paysub.Ini File
Symptom:Crashes the program window, Windows runs gradually and responds step by step to mouse or reassure input

Causes of QuickBooks Payroll Error PS036

There are various reasons that shoot the Error PS036. We are mentioning some of the reasons and causes of the errors that will help you in understanding and fixing the issue.

  • Payroll Subscription – Inactive.
  • More than one Payroll subscription or Payroll agreement is active with a Direct Deposit agreement – inactive.
  • Paysub.ini – QuickBooks desktop file is damaged.
  • Product or services not updated.
  • Service key – incorrect.
  • Incorrect or invalid PSID in the company file.
  • QuickBooks Desktop or the Windows Version that you are using might not support each other.
  • An invalid EIN or number is appearing on the payroll subscription.

What Are the Impact of QuickBooks Payroll Update Error PS036?

  • Spending over payroll membership purchase: To actuate an inert payroll membership, you must buy the membership service from Intuit.
  • Effective Window crash or degraded performance: One of the moment aftereffects of the blunder is your dynamic window crashes quickly when the mistake happens. Slow execution is another symptom of the QuickBooks update mistake PS036.
  • Re-Installing The Whole Software: Sometimes, you may likewise have to re-install the whole programming because of the outcomes of the error. In this process, you may likewise lose some essential credentials.

How to Fix / Resolve Payroll Error Code PS036 QuickBooks

There are certain steps that you need to follow to resolve such errors. These are the basic steps that you need to follow in case you face any issue related to QuickBooks Payroll.

  • First, you must download and install the latest QuickBooks Desktop and Tax Table release version.
  • After that, log in to your QuickBooks Payroll Service Account.
  • After login, you need to go to the Employee menu option.
  • Then, you need to click on the My Payroll Services.
  • Then, choose the Account/Billing details option.
  • After that, you need to provide the right credentials.
  • After that, click on the login button.
  • After logging in, you need to go to the Payroll Account Management Portal to get the payroll-related details.
  • Here you can verify the Employee Identification Number (EIN) that is shown with the company Name.
  • Also, check whether the company name is correct or not.
  • Click on the Edit button next to the Payroll Admin option and make any necessary changes.
  • After the changes save that changes and click on update and then close.
  • Then, restart your computer system and download the update once more.

Note: After completing all the steps you need to check the QuickBooks Program to see whether the QuickBooks Subscription issue has been resolved.

If a Paysub.ini error occurs, you need to close your QuickBooks desktop and rename the Paysub.ini file. Repeat this step for all your Paysub.ini files. Enter a different name every time.

Removing all the above causes can be tricky for non-technical hands. For such issues or such steps, you may need assistance from technical hands so that you can solve the issues properly.

Some of the dedicated key steps that you need to follow to resolve this particular issue are: –

  • Make sure that you have the latest QuickBooks release.
  • Open your payroll account and close it once.
  • Reboot your system and run the payroll update.
  • Reset all your QuickBooks updates.

Other Methods to Fix QuickBooks Payroll Error PS036?

Note: Before you do the troubleshooting solutions, Please confirm this checklist to guarantee the effectiveness of the solutions.
  • Update QB to the most recent delivery 
  • Confirm EIN (Employee Identification Number) 
  • Introduce the most recent updates for Windows 
  • Confirm QB sign in credentials

Method 1: Repair the Damaged Paysub.ini File

  • Open My Computer and hit Organize
  • Select Folder and search and afterward click View choice
  • Select Hidden Files and Folders and afterward select Show Hidden Files, Folders and drive
Repair the Damaged Paysub.ini File
  • Presently back to My Computer and enter the message Paysub.ini in the
  • search region to track down the document click right on the file to select Rename option
  • Replace .ini with .old to give a new name to the Paystub file

Method 2: Verify QuickBooks Payroll Subscription

  • Go to QuickBooks and sign into your Payroll Service Account
  • Follow the given series of activities Employee – > My Payroll Services – > Account/Billing Information
  • Presently give your exact login certifications in the predefined regions and hit log-In
  • Indeed, Restart your framework and attempt to download the updates.
  • Check if a similar mistake is settled.

Method 3: Install your QuickBooks Desktop using Selective Startup Mode

  • First, make a backup of the company file, as well as a copy of the QuickBooks desktop software and license information
  • In selective startup mode, start your system
    • To open the run command, press the Windows + R keys together from your keyboard
    • Type MSConfig and then press the Ok button
    • Select the selective Startup and then load system services in your next step
    • Go to the services tab followed by selecting “Hide All Microsoft Services” from the drop-down menu
    • Then pick the “disable all” option
    • Uncheck the box labeled “Hide all Microsoft services”
    • Make sure the Windows Installer checkbox is selected as well
    • After that, click the Ok tab and restart the computer.
  • QuickBooks desktop can be uninstalled or installed
  • After that, return to Normal Startup mode
  • To open the Run box, press the Windows + R keys at the same time
  • Then type msconfig and press the Ok button
  • Select the regular startup option from the general tab
  • And then press the Ok button
  • Finally, select the option to restart.

Method 4: Run Quick Fix My Program to fix QuickBooks payroll error PS036

  • Download QuickBooks Tool Hub on your computer
  • Open the QuickBooks Tool Hub 
  • Click on the Program Problems
  • Then run the Quick Fix My Program 
  • Now the problem is fixed by the tool
  • Try to open the QuickBooks and the company file in your account
  • Now download and then install the update within QuickBooks Desktop
  • If you are not able to update the software then delete the update from the root folder
    1. Firstly, close QuickBooks
    2. Open the location C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks XX\Components (XX is the year or version of QuickBooks software)
  • Open the QuickBooks Desktop account
  • Click on the Help menu and further select the Update QuickBooks Desktop
  • You have to it the cursor on the Update Now
  • Then click on the checkbox named Reset Update 
  • Now hit on the Get Updates button
  • It starts downloading the update and when it is completed
  • Then open QuickBooks and click on the Help menu option
  • Click on the Update QuickBooks Desktop
  • In the tab Overview select the button Update now.

Method 5: Update QuickBooks to The Latest Version

  • Initially, open your QuickBooks then go to the File tab and click on the Close Company/Logoff 
  • From the File tab, select the Exit tab
  • And then right-click on the QuickBooks icon and select “Run as Administrator” 
Run quickbooks as an administrator
  • Click Help once QB display “No Company Open” and then select the “Update QuickBooks” 
  • Now, go to the Options menu and click “Mark All” >>> “Save” 
  • Next, checkmark the checkbox named “Reset Update” from under the “Update Now” tab 
  • Hit the “Get Updates” option and exit the application when the QuickBooks displays “Update Now” tab 
  • Launch your QuickBooks and hit “Yes” on the “Install Updates” popup 
  • After the updates are successful then relaunch your PC. 


  1. How can I verify my payroll subscription?

    💠 First of all, check that you have the latest version of the QuickBooks Desktop
    💠 Also, have the latest Tax Table
    💠 After that, open the QuickBooks Desktop software
    💠 Go to the Employees
    💠 Then select the My Payroll Services
    💠 Click on the Accounting/Billing information option
    💠 In this, log in to your account by providing the login credentials
    💠 Restart your system and then download the latest updates.

  2. What if this error is caused because the tax table is not updated?

    If the error PS036 is because of the payroll tax table not updating then you have to resolve it by doing the solutions mentioned below.

    The solutions that you can do are as follows:-

    💠 Verify your login credentials of the QuickBooks account
    💠 You have to update the latest release of QuickBooks Desktop
    💠 Install the Windows update as well
    💠 Also, verify the Employee Identification Number (EIN)

  3. What effects does it show in error PS036?

    The effects are as follows:-

    💠 You have to reinstall the software sometimes as it is stuck or not working properly
    💠 Your Windows got crashed while you are working on the software
    💠 You have to spend over the subscription of payroll by purchasing it
    💠 The performance of the system and the software decreased after this error.

  4. What is QuickBooks error PS036?

    QuickBooks error PS036 occurs when the user attempts to process a payroll in QuickBooks and there is a problem with the payroll service.

  5. What causes QuickBooks error PS036?

    QuickBooks error PS036 can be caused by a variety of issues, including internet connectivity problems, problems with the user’s payroll subscription or service, and issues with the user’s QuickBooks software or company file.

  6. How can I fix QuickBooks error PS036?

    To fix QuickBooks error PS036, try the following steps:

    💠 Check your internet connection and ensure that it is stable and secure.
    💠 Verify that your payroll subscription or service is active and in good standing.
    💠 Make sure that your QuickBooks software and company file are up to date.
    💠 Try to run the payroll again.

  7. Can I continue to use QuickBooks if I am experiencing error PS036?

    No, you will not be able to process payroll while the error persists. You will need to resolve the issue before you can continue using the payroll feature in QuickBooks.

  8. Is there a way to prevent QuickBooks error PS036 from occurring?

    To prevent QuickBooks error PS036 from occurring in the future, ensure that you have a stable internet connection, keep your payroll subscription or service active and in good standing, and regularly update your QuickBooks software and company file.

Speak to A Specialist about QuickBooks Software

Headache🥺. Huh, Save time & money with QuickBooks Support 24×7 @ +1/, we provide assistance to those who face problems while using QuickBooks (Support all U.S. & Canada Editions)

--- Support - We provide solutions for the following QuickBooks (Pro, Premier, Accountant, Enterprise, Payroll, Cloud) ---

  • Error Support
  • Data Import
  • Data Conversion
  • Payment Solutions
  • Upgradation
  • Payroll Support
  • Data Export
  • Software Integration
  • QuickBooks Printer Support
  • Complete QuickBooks Solutions
  • Tax-Related Issues
  • Data Damage Recovery
  • Installation, Activation Help
  • QuickBooks Windows Support

Disclaimer : We are a third party agency working on providing authentic support and full fledged services for for accounting software QuickBooks 2018 version. It is one of… Read more