Fix Error: Outlook is Missing in Send Forms Preferences in QuickBooks Desktop

QuickBooks Accounting solutions can be seamlessly integrated with Outlook for sending emails, forms and invoices. There are situations when Microsoft Outlook is missing in the QuickBooks Desktop send forms preferences. This situation generally arises when you are changing the email preferences in your QuickBooks application. You can change your email preferences easily by going to the My Preferences option in the Send Forms option which is present in the Preferences menu in the Edit tab.

Causes of Outlook Missing in Sending Forms Preferences in QuickBooks Desktop

• Microsoft Outlook isn’t compatible with your version of QuickBooks Desktop.
• Microsoft Outlook installation is damaged.
• You’ve not set up a profile in Microsoft Outlook.
• You’ve not set Microsoft Outlook as the default email program for your Windows user account.
• Microsoft Office isn’t installed on the server that hosts the company file.

Related Issue: Unable to Send QuickBooks Emails to Outlook

Fix Error: Outlook Missing in QuickBooks Send Forms Preferences

Here are some solutions that are suggested to resolve your missing Outlook issue. But make sure that you have installed the latest version of Microsoft Outlook on your system and verify Outlook compatibility.

Solution 1: Get the right version of Microsoft Outlook

First off, you should check the version of Microsoft Outlook currently installed on your system.

• Launch Microsoft Outlook.
• Go to the Help menu.
• Select About Microsoft Office Outlook.
• Verify that the version of Outlook is compatible with your version of QuickBooks Desktop.

Solution 2: Set Outlook as a Default Email Program

• Exit QuickBooks Desktop and close any related background process through the task manager.
• In the Start menu, type in QuickBooks, then Right-Click on the icon.
• Click on Open File Location.
• Right-click on QuickBooks.exe.
• Choose Properties and go to the Compatibility tab.
• Remove the Run this program as Administrator option from QuickBooks.
• Click on Apply, then Ok.
• Repeat the same steps for Microsoft Outlook.

Solution 3: Edit the Mail profile setting for your Windows Operating System

• End your QuickBooks application.
• Press the Windows Start button from your keyboard and click on Control Panel.
• From the Search Control Panel area on the top left side, write Mail and look for results.
• Select the Mail from the results that are displayed.
• From the Mail Setup window, select Show Profiles.
• Click on the Always use this profile and press OK.
• Re-open your QuickBooks application and start using Outlook for emailing.

Solution 4: Repair or Reinstall Microsoft Outlook

• Go to the Start menu.
• Choose Apps and Features.
• Select Microsoft Office.
• Click on Modify to access the repair utility.
• Choose Online Repair in the “How would you like to repair your Office Programs” window.
• Choose Repair or Quick Repair.

Solution 5: fix the MAPI32.dll file

• Launch the File Explorer.
• From the C drive, go to the Windows Folder.
• Double-click on the System32 folder.
• Right-click on the Fixmapi.exe file.
• Follow the instructions provided by the utility.
• Restart your system after the repair process is completed.

Solution 6: Configure Outlook for Windows

• Click on the Edit menu in QuickBooks.
• Choose Preferences.
• Click on Send Forms.
• In the My Preferences tab, select Outlook, then hit Ok.

Related Issue: QuickBooks Won’t Send Email Invoices

Conclusion

Outlook doesn’t show up in the sending forms preferences because QuickBooks Desktop cannot find the registered product in your Windows registry. The issue can be with Outlook or QuickBooks, so you need to configure both programs in order to fix the issue.

FAQ’s