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QuickBooks Won’t Send Email Invoices

QuickBooks Won't send Email Invoices

In QuickBooks, the user can face issues while sending their invoices to customers using an email. The error that QuickBooks won’t send email invoices is one of the problems. All the problems are listed below with the solutions that help you resolve them independently.

Reasons that cause you the error QuickBooks won’t send email invoices

The reasons are listed here that you must know about; go through it and find out you are the root cause and solve the problem you are facing regarding the invoices that you are not able to send to your customers using QuickBooks Desktop.

The reasons are listed here:-

QuickBooks Unable to Send Email Invoices Causes
  • The domain admin was blocked
  • You have set email preference incorrectly
  • Set the Email provider’s account security settings
  • QuickBooks installation is damaged.
  • Email settings are not right
  • The MAPI32.dll file has been damaged
  • Wrong Outlook Installation
  • The error occurs when Outlook starts in the background while sending an email in QuickBooks

Symptoms of QuickBooks won’t send email invoices error

Inspect the following signs and symptoms when the QuickBooks won’t send email invoices problem occurs in your software.

Things you need to consider before moving on to the Solutions

Some of those things that you have to do are as follows:

  • Check the Antivirus and Firewall in QuickBooks access.
  • Check the system specifications for Outlook software compatibility according to the version of QuickBooks you are using
  • Also, Backup company data files locally
  • Checking internet connectivity issues.
  • Verifying the email service provider issues.
  • Checking the invoices and emails in the spam filters.

Rectification Methods to Fix the “QuickBooks Won’t Send Email Invoices” Problem

Below are the instructions that you can follow to resolve the QuickBooks won’t send email invoices error:

Solution 1: Update Your QuickBooks Desktop Application

A. For Automatic Updates

  • First of all, sign in to your QuickBooks Point of Sale system
  • Make sure that you have signed in as the administrator
  • In QuickBooks, go to the Help menu option
  • Further, click on the Software Update option
  • Now, click on the option Updater preference
  • Select the General tab
  • In this tab, click on the Automatically download updates
  • After that, click on the notify me the option to get new updates
  • In the end, click on the OK button
  • Now, QuickBooks automatically downloads the latest update and also installs it whenever required or available.

B. For Manual Updates

  • Sign in to QuickBooks Point of Sale software
  •  Make sure that you sign in as the admin
  •  then click on the Help Menu option
  •  Choose the Software Update option from the drop-down Menu
  •  Click on the Check for updates option to check whether an update is available or not
  •  If the update is available then the update now button is visible to you
  •  Click on the Update Now button and then click on the OK button
  •  After the update, you have to restart your computer.

When you are done updating the QuickBooks Point of Sale then check the webmail settings in the preferences window.

To know how to check and set the preferences follow the below-mentioned steps:-

  • First of all, you need to open QuickBooks
  • Click on the Edit menu option
  • Select the Preferences option
  • In the Preferences window, go to the left menu
  • From the left menu, click on the Send Forms
  • Now go to the My Preferences tab
  • Choose the email account from which you want to send an invoice or you are using it
  • Select the edit option to make some changes
  • Tick mark the SSL box or you can also select the default option to get all the settings set as default
  • Go to the Server name field, and verify that the server name matches your settings of the email provider
  • When you are done with all this and everything is set according to the steps, you are all set.

Solution 2: Confirm That Quickbooks Is Not Running as an Administrator

Here are the steps to check if QuickBooks is not running as an administrator:

  • Right-click the QuickBooks icon and then click on Properties.
  • Now select the Compatibility tab
  • If Run this application as an administrator is selected, deselect it.
  • If you see ‘Run this application as an administrator which is in gray, first select Show settings for all users
  • Select Ok
  • Now, restart QuickBooks which will solve this error.

Solution 3: Make Changes in Email Preferences in QuickBooks

Sometimes incorrect email preference setup in QuickBooks leads to such problems. Make sure to check the right email preferences to avoid this problem. How to do it? let’s check it out below;

  • Click ‘Edit-> Preferences -> Send Forms
  • Now select the My Preferences tab click on ‘Send E-mail Using’ and set the option you want to use.
  • Now, click OK
  • If you find the choice to be set correctly, follow these steps:
    • Select ‘Edit -> Preferences -> Send Form’
    • Select the ‘My Preferences’ tab then click on ‘QuickBooks E-mail’, and then click OK.
    • Click on Edit -> Preferences
    • Select ‘Outlook’ and then click on OK
  • Now, shut down QuickBooks and other applications.
  • Restart Windows and then, restart QuickBooks
  • Email the report now.

Solution 4: Ensure to set up the server information for your Comcast

Addressing the inability to send invoices in QuickBooks may involve configuring the server information for your Comcast email. To do this, follow these steps:

  • Navigate to the Edit menu, choose Preferences, then select Send Forms.
  • Click on the My Preferences tab.
  • In the “Send email using” section, opt for WebMail.
  • Click Add and input your Email ID.
  • Choose Others as your Email Provider.
  • Enter as the Server Name and 587 as the Port.
  • Finally, click OK to save the changes.

Solution 5: Make Sure Antivirus Is Blocking Quickbooks to Send Email

A. Steps to change the settings of antivirus

In this, you can do two things that are as follows:-

  • You can disable the anti-virus while running QuickBooks or QuickBooks-related files.  But after you are done with your QuickBooks files you have to re-enable your antivirus software. So you have to do this every time you are using QuickBooks software.
  • Another thing that you can do is add QuickBooks and their files in the settings of antivirus to get excess. This helps to run your QuickBooks software in files smoothly and easily. This also saves you time as you don’t have to enable or disable the software all the time. 

 B. Steps to modify the permissions of your system

 To modify the permission after the system you have to know the name of the INI system file.

The steps are:- 

  • First of all, open QuickBooks Desktop software on your Windows system
  • Then press the F2 key from the keyboard
  • After that press the F3 key that opens up the Tech Help window on your dream
  • Click on the Open File tab
  • Locate and select the QBW.ini file from the list of files
  • Then open the file by clicking on the Open option
  • The file opens up in the Notepad
  • Now you have to add a new line in the Notepad at the end of the text that is- [QBWEBMAIL]CUSTOM_CERT_E NABLE=1
  • Then click on the File menu option
  • From the drop-down menu, select the Save option after saving close the Notepad
  • Now close the QuickBooks Desktop software and then restart it again.

Solution 6: Send a Test Mail in MS Word and Repair your MAPI32.dll

  • Start by restarting your system and opening Microsoft Word.
  • Create a new document within Microsoft Word.
  • Navigate to the File menu and select “Send.”
  • Choose “Email as PDF Attachment.”

Proceed to send a test email. If you encounter difficulties sending an email from Microsoft Word, seek Microsoft Help and Support assistance.

Note: If you can send emails from MS Word but encounter issues precisely when sending emails in QuickBooks, follow these steps to repair your MAPI32.dll:

  • Ensure all programs are closed.
  • Open the Windows Start Menu and type “File Explorer” in the search bar, then open File Explorer.
  • In the search box, type C:\Windows\System32.
  • Locate Fixmapi.exe and open it. Follow the on-screen instructions to run the repair.
  • Restart your system once the repair is complete.
  • Open the QuickBooks application and send a test email. If the error persists, proceed to the next step.

Solution 7: Run the Install Diagnostic Tool for QuickBooks Desktop

  • Start your computer.
  • Make sure your internet is functioning properly.
  • Open your browser and search for QuickBooks Install Diagnostic Tool.
  • Download it in your system.
  • When you receive a prompt dialog box, save this file to the local Desktop of your system.
  • Now you will have to close any open programs that are running in your system.
  • Double-click on QBInstall_Tool_v2.exe and run this program on your system.
  • Once the diagnostic of your system is complete.
  • Restart your computer to ensure the proper update.

Solution 8: Uninstall and Then Reinstall Quickbooks for Windows Program Associated With QBW32Pro.Exe

For Windows 7 and Windows Vista, do the following:

  • Go to the Start button and open Programs and Features.
  • Now click on the Control Panel.
  • Select Programs.
  • Click on Programs and Features.
  • In the Name column, search for QBW32Pro.Exe-associated program
  • Select QuickBooks for Windows-associated entries.
  • On the top menu, click on the Uninstall button.
  • Follow the instructions as prompted. It will uninstall your QBW32Pro.Exe-associated program.

For Windows XP, do the following:

  • Go to the Start button and open Programs and Features.
  • Click on Control Panel.
  • Click on Add or Remove Programs.
  • In the Currently Installed Programs, look out for QBW32Pro.Exe-associated program.
  • After that, click on QuickBooks for Windows-associated entries.
  • On the right side, click on the Remove button
  • As prompted, follow the instructions to uninstall QBW32Pro.Exe-associated program.

For Windows 8, do the following:

  • Go to the Start Menu image and right-click to open the Start Context Menu.
  • Click on Programs and Features.
  • In the Name column, look out for QBW32Pro.Exe-associated program
  • Then click on the QuickBooks for Windows-associated entry.
  • From the top menu, select Uninstall/Change.
  • As prompted, follow the instructions to complete the uninstallation of your QBW32Pro.Exe-associated program.


When QuickBooks doesn’t send your email invoices, don’t panic-check check your email is set right and if there’s any trouble, then you need QuickBooks experts’ support. Bigxperts QuickBooks experts team will help you resolve your problem, so don’t worry, soon your invoices will be flying through the internet.


  1. How can I check the version of QuickBooks POS before updating it to fix the QuickBooks won’t send email invoices error?

    Books Point of Sale, follow the steps mentioned here to know about the version that you are using to enjoy your computer.

    The steps are as follows:-

    1. Open QuickBooks Point of Sale on your system
    2. Then sign into this software as an Admin
    3. Click on the Help menu option
    4. Further, select the option About QuickBooks Desktop Point of Sale
    5. Now you have to check the Release Number of the software and the version you are using.

  2. Can I check my QuickBooks current version that is in use before resolving the issue of QuickBooks won’t send email invoices error?

    1. Open QuickBooks on your Windows desktop
    2. Now press the F2 button from your keyboard
    You can also press the Ctrl + 1 button from your keyboard
    3. It opens up the product information window in your QuickBooks Desktop software
    4. In this window, you have to check for the current version you are using or the current release.

  3. What if I could not find the reason for the error QuickBooks won’t send email invoices.

    In this case, you have to check for the webmail preferences first. Then explore the settings of Internet Explorer as well. If the email setup is not done that means QuickBooks and email account are not connected; then connect it. If the issue got resolved then ok otherwise do check for a QuickBooks update. After this, go with the solutions again.

  4. Why is quickBooks not sending emails?

    To ensure that your QuickBooks version is up to date, please check for updates. Additionally, please refer to this link to connect your email to QuickBooks Desktop and ensure that your email is set up correctly. If you need to know your email settings, please contact your email provider.

  5. Email settings are not configured correctly

    In case your email settings are misconfigured in QuickBooks, and preferences are not set accurately, you might have trouble sending invoices. you will need to make sure your SMTP server, port number, username, password, and other settings will help in removing the problem. The wrong email configuration can stop QuickBooks from sending invoices.

  6. Why are my customers not receiving invoices from QuickBooks?

    In case your customers are not getting invoices sent from QuickBooks, it might be due to email delivery problems, wrong email addresses, or spam filters. To Fix the email problem, check your email settings, make sure the recipient details are right, and ask customers to check their spam or junk folders.

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