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Audit Log Not Showing in QuickBooks that Users are Signed Out

Audit Log Not Showing in QuickBooks

Can’t Track User Activity in QuickBooks Audit Log

Somehow the Audit Log stops showing the list of the users who are signed out. If you are going through the same then you are not the only one. A little bit of discrepancy between the data manipulation and the Audit Log causes the lists to vanish.

So, if you are wondering why your audit log is not showing that users are signed out, then you need to follow the steps provided below. If you need any support, please contact the QuickBooks Payroll Support help team.

Why is My Audit Log Not Showing in QuickBooks?

With Audit Log, you can keep track of all that is going on in your QuickBooks Company. It keeps a record of everything, from user login to user logout and the user activity in between.

This error occurs mostly because the method of signing out was not followed properly by the user. This causes great discrepancies between the Audit Log and its access. The users do not appear in the list.

Resolve The Issue of the Audit Log Not Showing in QuickBooks

Troubleshooting the error becomes a lot easier when one is sure that he followed all the procedures in the given manner. That is why we are going to show you how to record the Audit Log so that you can figure out where the mistake came in.

1. Method One: Using The Audit Log

  • Open your QuickBooks Company and go to the Gear icon given at the top of the screen.
  • Go to Tools, click it, and select Audit Log.
  • Now, go to the Filter drop-down and select the desired Dates, User, and Events Filter. 
  • Click Apply when you are done.

If you followed the procedure provided above, then your Audit Log is working fine. Your Audit Log displays somewhere around 150 entries at a time.

However, if you are willing to see more of it, what you need to do is scroll down to the bottom and click More to see the extended list of the Audit Log. While Printing the Audit Log, please know that the history column does not appear on the final print.

2. Method Two: User Login And Logout Activity

The user Login and Logout activities are some of the most checked logout activities on QuickBooks Online and QuickBooks Desktop. However, if you are willing to access the login/logout list, please bear in mind that the system records the logout if the user selects Sign Out while exiting the Audit Log.

If the user in question had closed the browser without signing out, or if he had wandered off to another URL without signing out, then the Audit Log will not record the Signing Out Activity. However, the system itself signs out the user after a short period of inactivity, so there is nothing to worry about.

Get Help For QuickBooks Payroll Audit Trail Problem & Issues

If you followed the above-mentioned procedure carefully, you should know how to check the Audit Log in your QuickBooks and the reason why QuickBooks Audit Log does not show the Signed Out users at times.


  1. What records appear in the audit log of QuickBooks?

    1. The modification date to your books
    2. Date and amount of the original transaction
    3. Change or event type
    4. The user name that made the changes in the books
    5. Customer or vendor name related to the modification

  2. Can I discover the deleted transactions in the audit log in QuickBooks?

    Yes, to see the deleted transactions you need to choose the Settings option and then hit on Audit log. After this, choose the suitable user, date, and events, and then click on apply. Discover the deleted transactions and use the CTrl+F button to search for the deleted transactions in the audit log in QuickBooks. Moreover, you can use the history column to view the existing log of the transactions.

  3. What do you mean by Audit log reports and how can I find them?

    The audit log comprises a comprehensive and in-depth log of the transactions. You can view it in the report section of the QuickBooks Desktop. Once you reach the Reports option hit on the Accountant and taxes and then choose the Audit trail. If you are a QuickBooks Online user then locate the Gear icon and then choose Audit log

  4. Why Does My Audit Log not track the transaction in QuickBooks Desktop?

    Troubleshooting of the Audit log issues can be done with the two methods. One is the Audit Log and another one is to check the user login and logout activity. The Audit log option is available in the Tools section of QuickBooks. Explore the information and then hit the Apply button. The Audit log will display up to 150 entries at a time on the screen. Check whether it is working or not to fix the QuickBooks Audit Trail problems.

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