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QuickBooks Online Error 101 or “Can’t Reach” Error – Banking Connection Issue

QuickBooks Error 101 or "Can't Reach" Error?

QuickBooks is a great support to the companies running their business on a small or medium level. It helps with the accounting and finance processes. To help you get your work done faster and in a more efficient way, QuickBooks access third-party applications to utilize their potential in your business. Similarly, QuickBooks uses Chrome/Edge/Explorer to access web pages in order to complete certain processes.

According to Intuit®, QuickBooks Error 101 falls within the scripting error category. This error occurs when Windows cannot execute the commands to run web-based applications. The proper operation of Windows components like ActiveX, Java, .Net Framework, and Flash Player is essential for the smooth functioning of QuickBooks Online. Issues with these Windows components not only impact QuickBooks Online but also have negative consequences for QuickBooks Desktop and Online Service Center.

After encountering QuickBooks Online Error Code 101, the inability to connect your bank account to QuickBooks Online is a prevalent issue. If you need help linking your bank account with QuickBooks Online, refer to the comprehensive article below for a detailed troubleshooting method.

At times, while trying to access a certain URL on your Windows OS, QuickBooks Error 101 or “Can’t Reach” Error pops up on your screen.

Error Code:Error 101
Error Description:At times, while trying to access a certain URL on your Windows OS, QuickBooks Error 101 or “Can’t Reach” Error pops up on your screen.
Developer:Intuit Inc.
Software:QuickBooks
Applies to:Windows 10 or Windows 11
Cause:windows is unable to run Flash, Java, ActiveX & .Net Framework, Disabling the Script Debugging
Symptoms:Crashes the program window, Windows runs gradually and responds step by step to mouse or reassure input
Solution:Resolving the error on your Chrome web browser, General for Edge and Explorer running on Windows Vista/7/8/8.1/10

What is QuickBooks Error Code 101?

When attempting to establish a connection with QuickBooks Online banking, you might encounter error 101. This error stems from a scripting issue, which points to corruption within essential Windows components such as ActiveX, .NET Framework, Java, and Flash Player. These components are vital for proper system functionality. The error arises when Windows cannot carry out the necessary commands for executing web-based applications. The accompanying error message for this code reads, “We are diligently working to restore our connection to this bank. Please attempt to connect again shortly.”

Another variant of QuickBooks error 101 messages could state, “It appears that the connection to this bank – Business Online Banking – is presently inaccessible. Kindly retry in a few hours (101).” This particular message signifies an obstacle on the bank’s server end, and there’s limited action you can take other than waiting. Since this error disrupts your workflow, effective troubleshooting is essential to resolve the issue seamlessly.

What Causes Behind The Quickbooks Error 101?

QuickBooks error 101 “can’t Reach” occur while connecting your bank account and downloading bank feeds in QuickBooks:

  • When your Windows is unable to run Flash, Java, ActiveX & .Net Framework this leads to Quickbooks Online Application Display QuickBooks Error 101
  • When you configure the internet settings poorly, these settings can be obstacles for quickbooks to connect with the internet.
  • Disabling the Script Debugging can also force quickbooks to display QB error 101 on the user’s screen.
  • Using outdated or blocked Windows components can also lead to this error.

What are the factors causing QuickBooks banking error 101?

The following elements have the potential to initiate this error within QuickBooks. 

  1. If Flash, Java, .Net Framework, or ActiveX fail to operate correctly within the Windows environment, it can trigger QuickBooks Error 101. 
  2. Misconfigured Internet Explorer settings can impede QuickBooks’ ability to establish an Internet connection. 
  3. Obsolete or restricted Windows components, such as Microsoft .Net Framework and ActiveX Controls, can disrupt the display functionality in QuickBooks Online, culminating in QuickBooks Bank Feed Error 101. 
  4. A similar problem can arise from Disabled Script Debugging.

What Triggers QuickBooks Online Error Code 101

In addition to Windows configuration issues, several other factors contribute to QuickBooks Error Code 101. When either Windows or QuickBooks configurations contain discrepancies, an error message is generated, stating, “We are actively resolving our connection to this bank. Please attempt to reconnect tomorrow.” This concern can be promptly addressed. Alternatively, if QuickBooks presents the error message “It seems that the connection to the bank’s Business Online Banking is presently unavailable. Please retry in a few hours (101),” this signifies disruptions within the banking server. In such cases, resolution awaits rectifying the issue on the bank’s end, necessitating your patience.

How to resolve QuickBooks Error 101 (Can’t Reach) on your Web browser working on Windows OS?

QuickBooks error 101 has three simple methods that guide you in their own way to help you resolve.

  • Resolving the error on your Chrome web browser
  • General for Edge and Explorer running on Windows
  • Reconfigure Internet Explorer Setting with QuickBooks

If the QuickBooks error 101 “can’t Reach” continues, then you can try the below-described solutions for the error resolution:

Solution 1: Resolving the error on your Chrome web browser

If you are using QuickBooks in the Chrome web browser and face QuickBooks Error 101 ”can’t reach” then you can use the below steps to fix:

  • Go to the settings of your chrome browser and clear the Cache and (Click Ctrl+Shift+Backspace)
  • Now, try to browse through the incognito mode. In case the Incognito Mode works it will mean that there is some problem with one of the extensions given in the browser.
  • Go to the address bar and type chrome://extensions. One by one, disable all of the extensions on your browser to figure out which one is malfunctioning.
  • In the next step, disable your antivirus and firewall temporarily.
  • You can also add Chrome as a trusted software in the settings of the above mentioned.

Solution 2: General for Edge and Explorer running on Windows Vista/7/8/8.1/10

This method works in a general for Edge and Explorer running on Windows Vista/7/8/8.1 and 10.

Follow up:

  • Go to the Network Connections
  • Now, go to the Properties of the adapter.
  • Now find Internet Protocol Version 4 and Double-click on it.
  • Finally, use the Preferred DNS as 8.8.8 and alternative DNS as 8.8.4.4.

Solution 3: Reconfigure Internet Explorer Setting with QuickBooks

Reconfigure the QuickBooks Internet connection setting by using the below-described methods:

Option 1: Add All Intuit® Websites as a Trusted Website

To add Intuit websites as trusted websites, You need to follow the instructions below steps:

  • Just go to the Internet Explorer & click on the gear icon from the top right corner of your windows screen
  • Now, select Internet Options & next click on Trusted sites from Under the Security Tab.
  • Click on Sites Options & in the Add Website field type https://*.intuit.com & click to add.
  • Follow the same processor for all the other Intuit® websites
  • After adding all the websites just hit the close button & locate the Miscellaneous from under the custom level section by scrolling down.
  • Now enable the Allow Cross-Domain requests option & hit the Ok
  • Press Apply & then Ok
  • Now you have to Reopen Internet Explorer & try to update the transaction once again in your quickbooks online.

Option 2: Reset The Internet Explorer’s Pop Up Settings

To reset the Internet Explorer pop-up settings you need to follow mentioned below steps:

  • Open Internet Explorer and hit the Alt+X Popup will Open
  • Hit the Privacy Tab & Select Advanced & Check Mark the Override Automatic Cookie Handling Option
  • While Performing the task, make sure to accept the First & third-party cookies in your browser settings.
  • Now check-mark the always Allow Session Cookies option
  • Now at last click on Ok to save all the changes.

Option 3: Enable ActiveX Controls

To enable the ActiveX Controls, You need to follow the mentioned below steps:

  • Open your Internet Explorer
  • Hit the Tools Button from the top right corner or Hit the ALT+X on your Keyboard
  • Now Click on the Internet Options on the screen
  • Now on the prompt screen you got, click on the security tab & look for Internet Zone.
  • In the internet zone there is a button named Custom level, Just hit that.
  • Another window will pop up with list items to check marks.
  • Scroll down to find ActiveX Controls & Plug-ins options
  • There are two options to Check Mark (Enable/Disable) Click on Enable.
  • Now hit the OK button, A warning dialog will appear on your screen with the message “Are you sure you want to change the settings for this zone?”
  • Just hit the “Yes” Option
  • Finally, Click on the “OK” option on the Internet options pop-up to close the window.

Option 4: Enable TLS 1.2 and change the Encrypted Pages Settings

To enable the TLS 1.2 setting, you need to follow mentioned below steps:

  • Open Internet Explorer
  • Hit ALT+X & choose Internet Options & A new popup will Open.
  • In the pop-up window, click on last tab named “Advanced”
  • You will get a huge list of items to check or uncheck, you just have to scroll down until you find Use TLS 1.2.
  • Just check mark the Use TLS 1.2 
  • Now find another checkbox with the message “Do Not Save Encrypted Pages to Disk”
  • Once you find that as well, click on the checkbox here too.
  • At last click on the “Ok” button to finish the process.

Solution 4: Update .Net Framework, Java, and Adobe Flash Player on Windows

Download the latest .Net Framework, Java, and Adobe Flash Player updates on a Windows system. If the above methods do not yield results, consider the following alternative approaches:

Method 1: Adding Intuit as a Trusted Website

  1. To begin, launch Internet Explorer and, click on the Gear icon, then select Internet Options. Proceed to the Security tab and choose Trusted Sites. 
  2. Enter https://*.intuit.com in the provided field for adding websites. 
  3. Click Add, and repeat the same process for https://*.QuickBooks.com. Close the window.
  4. Locate the Miscellaneous option within the Custom Level section and activate the Allow Cross-Domain Requests setting. 
  5. Confirm by clicking OK. 
  6. Apply the changes by clicking Apply and then OK. 
  7. Reopen Internet Explorer and attempt to update the transaction again within QuickBooks Online.

Method 2: Resetting Internet Explorer Pop-up Settings

  1. Proceed to the Privacy tab and select the Advanced option. 
  2. Afterward, check the box that says “Override Automatic Cookie Handling.” 
  3. Subsequently, adjust the browser settings to enable the acceptance of First Party and Third-Party Cookies. 
  4. Moving on, ensure the “Always Allow Session Cookies” option is selected. Lastly, save these modifications by clicking the OK button.

Method 3: Enabling ActiveX Controls

  1. To enable ActiveX Controls, navigate to the Security section and select the Internet option. 
  2. Proceed by choosing Custom Level. 
  3. From there, scroll down within the Internet Zone window until you reach the ActiveX Controls and Plugins settings. 
  4. Make sure to activate the following options: Download Signed ActiveX controls, Binary and Script Behaviors, Script ActiveX Controls Marked Safe for Scripting, and Run ActiveX Controls and Plugins.
  5. Subsequently, click on the OK button and exit Internet Explorer. 
  6. Finally, attempt to re-establish a connection between your bank account and QuickBooks.

Method 4: Securing a Reliable Internet Connection

  1. Commence by launching Internet Explorer and navigating to a secure website (e.g., www.google.com). 
  2. If you encounter difficulties establishing a connection, this signifies the potential for resolving the connectivity problem. 
  3. Evaluate your internet connection and ascertain whether the pain lingers.

Solution 5: Manually Update Banking in QuickBooks Online

Manually updating the banking section in QB Online might be necessary. 

To do this, access QuickBooks Online, go to the Dashboard’s Banking section, choose Banking, and then click on Update to try refreshing online banking information in QuickBooks Online.

Solution 6: Check QuickBooks Online Banking

Step 1: Access Your Bank’s Website

  • Begin by opening a new tab or using a different browser. 
  • Navigate to your bank’s official website and log in to your account. 
  • Take a moment to scan for any potential errors. 
  • If errors are present, they could be due to the bank’s server being down. If no errors are visible, the issue might be related to your browser or internet connection.

Step 2: Confirm Account Activity

  • Ensure the current status of your bank account, whether it’s active or inactive. 
  • This can be achieved by reviewing the account’s balance and transactions from the last twelve months. 
  • If your account is active but needs help accessing the bank’s website, it’s advisable to contact your bank for assistance directly.

Step 3: Review Missed Notifications

  • At times, you might have missed essential notifications or prompts that weren’t received through email or other alerts. 
  • These prompts often require your confirmation or acknowledgment. 
  • In such instances, return to your account on the website and verify any messages that necessitate validation. 
  • These could involve terms and conditions, updates, and more. 
  • Once you’ve acknowledged the prompts, refresh your QuickBooks Online account.

Suppose the banking-related error persists even after implementing these troubleshooting measures and waiting for 72 hours. In that case, reaching out to the support team is recommended by signing into your QuickBooks company file.

Solution 7: Ensure to Establish A Stable Internet Connection

To verify your internet connection, proceed with the following steps: 

  • Open Internet Explorer and visit a secure website. 
  • If you cannot establish a relationship, you must address the connectivity problem. 
  • Should the QuickBooks error 101 persist, proceed to the next troubleshooting step.

Conclusion

If the provided solutions prove ineffective and you continue encountering difficulties while attempting to link your bank account in QuickBooks Online, a temporary workaround is manually importing banking transactions into QuickBooks Online. Occasionally, the emergence of QuickBooks error code 101 can be attributed to unresponsive banking servers. Waiting for a few hours before implementing a solution might be beneficial. Should you consistently encounter QuickBooks Error 101.


FAQ


  1. How do I fix Error 101 or can’t reach the error manually?

    From the QuickBooks homepage, click on the “Banking” menu. Now, choose the account that you need to update and then enter the multi-factor authentication credentials. At last, hit the continue button to finish the program, and then you will receive a notification including all required details.

  2. Is Error 101 or Can’t Reach error blocking the bank connection?

    Yes, it happens due to security reasons. The protocols of the internet security block the QuickBooks functions that are associated with your bank account. Before attempting any process, ensure internet connectivity. Sometimes, long-time processing interrupts the running bank processing.

  3. How to check out the QB error 101 or can’t reach the error?

    Damage or missing company files are the major conflicts to check out the error 101 or can’t reach the error. This happens when the Banking server is down, internet security software blocks you from all work, and incorrect settings of the Internet Explorer.

  4. How to Ensure a Stable Internet Connection for Resolving Error 101?

    To troubleshoot and fix Error 101 in QuickBooks, it’s crucial to establish a reliable internet connection. Here’s how you can achieve this:

    1. Open your preferred web browser.
    2. Navigate to a secure website, such as google.com.
    3. If you cannot connect to the website, it indicates a connectivity problem.
    4. Explore other potential troubleshooting solutions if the website loads without issues.

  5. How to Modify Internet Connection Settings to Resolve Error 101?

    To address QuickBooks Error 101, you can adjust your internet connection settings to establish a successful link with your bank’s server. Follow these steps to import transactions:

    1. Launch the QuickBooks application and access the Help menu.
    2. Click the “Use my Computer’s Internet Connection Settings” option in the Help menu.
    3. Follow the prompts and select “Next.”
    4. Finally, click “Finish” to apply the modified settings.
    5. Now, attempt to update bank feeds and assess the status of QuickBooks Online Banking Error 101.

  6. How to do a Manual Banking Update Process in QuickBooks?

    To rectify Error 101, you can manually update banking accounts in QuickBooks using the following steps:

    1. Navigate to the Banking tab and deselect any unnecessary accounts. (Blue indicates selected accounts, while grey represents unselected bank accounts.)
    2. Click on the Update icon.
    3. If prompted, provide the required multi-factor authentication credentials to log in.
    4. Select the “Continue Update” option.
    5. A notification confirming a successful update will appear.

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