Skip to content

Missing Payroll Item List in QuickBooks

Missing Payroll Item List in QuickBooks

If you have started to create your Payrolls in QuickBooks Online, then you must be wondering where the Payroll item list went away. The answer is short, your payroll item list is there in QuickBooks Online but is just unavailable at the locations you are looking at. QuickBooks users contact us at the QuickBooks Payroll Customer Service help team is going to help you out in finding your Missing Payroll Item List in QuickBooks.

To ensure that you have saved the payroll items correctly and in the right manner, we will go forward and describe the whole process. You may skip it if you are only looking for the method to detect the Payroll Item List location.

The user or the bookkeeper may occasionally experience difficulties with QuickBooks due to specific problems. A situation like this is when the QuickBooks payroll item list is not available. It becomes challenging for the user or bookkeeper in this situation to maintain the employee payroll.

In some cases user unable to find the Payroll Option in QuickBooks they have to check with the Intuit official team for the same.

What Do You Mean by Payroll Item List?

QuickBooks keeps track of all elements that influence the size of a payroll check as well as all associated business costs. The Payroll Item list is what this list is formally known as. Payroll items are things like pay, taxes, extra augmentations and deductions, and expenses that are covered by the employer. It is possible to monitor the total amount of taxes and wages collected so far this year for each employee using payroll items in QuickBooks. QuickBooks will automatically add some items for you as you go along if you continue to add to the list.

QuickBooks offers additional instructions to assist you in quickly and accurately setting up important payroll items like compensation and benefits. Payroll tasks involve dealing directly with payroll items.

What is the function of payroll items in the QuickBooks accounting program?

To keep track of specific pay amounts, use the payroll items in your QuickBooks accounting software. Additionally, it can be used to compile total annual wages and tax payments for each employee.

Why Do the Payroll Items in QB Suddenly not appear?

You might not see “payroll item” listed under the menu “Lists” when you try to edit or delete a payroll item, even after looking there. Despite entering several items, the payroll item list is not displayed.

Fix the Missing QB Payroll Item problem. How to Fix No Payroll Item List Issue

If you can’t find it in either the List or the Employees drop-down menus, you can try the following steps:

  • Navigate to the Employees list in QuickBooks.
  • ‘Manage Payroll Items’ can be chosen from the drop-down menu.
  • Select View/Edit Payroll Items next.

If the Intuit Payroll Item is still missing or none of these steps have worked, then:

  • Make sure that the complete payroll features are checked in your preferences.
  • Check that because there might be a problem with your data file.
  • Attempt to verify and rebuild your company data file as well.

Setting Up Payroll Items in QuickBooks Online:

Follow the instructions given below:

  • Open your QuickBooks Online company and go to the Edit
  • Click Preferences and then select Payroll & Employees | Company Preferences.
  • Now go to QuickBooks Payroll Features and ensure that you have clicked in front of Full Control to turn it on.

Going through the above-mentioned steps ensures that the Payroll settings have been activated on your QuickBooks Online.

Note: You must have to check it out the earlier article, why Employee details missing In QuickBooks Payroll and what the process to find details back.

The payroll section of QuickBooks is pretty complex and that is why QuickBooks has separate tools to help you out through any process in this section. To find the tool, you need to go to Employees and click on Payroll Setup.

It is a multi-screen tool that works like a wizard and helps you out in getting the information regarding your employee, benefits, compensations, taxes, and any additional deductions or additions. You will be asked several questions on each page, all you need to do is provide the data and other details. You select the options by browsing through the drop-down list. By going through this process, you will create the Payroll Items.

This work requires a lot of effort and technical tweaking. It is a hard and tedious process. But once you are done with the process, things will become smoother and better.

You can also manage the listing by adding, deleting, hiding, and editing the items in the list. So for each action, there is a particular process of doing so that needs to be followed step by step to get it done properly.

How to Show “Missing Payroll Item List in QuickBooks”?

  • Ensure that your QuickBooks payroll services are turned on and are lively. To activate, just follow the under-mentioned steps.
    • Tap on the worker tab and choose the payroll service.
    • Now select the Manage service key.
    • Once you do that, you should see your payroll services active.
  • Currently, Ensure you are getting all payroll updates.
    • Click the Employee tab again and select “Get Payroll Updates.”
    • Now tap on the Update tab and then tap on OK.
    • Quit QuickBooks Company Files and close the program.
    • Now open again the program and go to the company file.
  • Presently before you can do anything more, you should make a backup for your data. To make a backup go to the files tab and snap “Make backup”.
  • Resort your list, then, after that, verify your data.
  • Reconstruct your data in your company file and all your payroll things ought to be visual.

Manage Missing Payroll Item List in QuickBooks

So you might want to modify or delete any of the items from the list for the updated requirement of your work. Now, to find the Payroll Item List, you need to open the Lists menu and select the Payroll Item List. The next window that opens up on your screen has all the payroll items that you have created so far.

You shall be able to check and see multiple pieces of information, i.e. Limits, Type, Tax Tracking Designations, and Payable to Names. From the bottom of the list, you can access the drop-down menus, namely, Reports, Activities, and Payroll Items.

So if you want to Edit or Delete any payroll item from the list, you need to highlight the option given in the list and select the desired option. You can make the items Inactive too. You should be able to even customize the list by accessing the Customize Columns.

Fix QuickBooks Payroll Item Missing:

If the drop-down menus for List or Employees do not contain it, try the following steps:

  • Go to the Employees list in QuickBooks once it’s open.
  • “Manage Payroll Items” can be chosen from the drop-down menu.
  • Select View/Edit Payroll Items next.
  • If the Intuit Payroll Item is still missing or none of these steps have worked, then:
    • Make sure that in your preferences you have the full payroll features selected.
    • Check your data file because there might be a problem.
    • Additionally, try to verify and rebuild the company data file that contains the payroll items for employee, tax, and vendor salaries.

How can data utility be verified?

  • Choose File from the menu. Select Utilities > Verify Data from the drop-down menu.
  • Click OK when QuickBooks reports that there are no issues with your data.
  • If there is a problem, you will be prompted to Rebuild Now or View Errors.
  • After choosing Close, carry out the following actions:

Note: Only perform these actions if you feel confident examining the QuickBooks.log or QBWin.log files.

  • Locate the QuickBooks.log or QBWin.log files.
  • Verify the log file.
  • QuickBooks Failed To Save.
  • For Windows users, press Crtl+F to search for “Begin Verify.” Locate the log file to check.
  • For Mac users, scroll to the bottom to find the most recent Verify information.
  • Find the line that contains LVL_ERROR.

How Can Data Utility Be Rebuilt?

  • Choose File from the menu. To rebuild data, choose Utilities from the drop-down menu.
  • On the QuickBooks Information window, select OK.
  • Follow the prompts that will tell you how to save a backup.
  • Click OK when the Rebuild is finished.

This would place the Payroll Item List QuickBooks under the List menu after performing these steps to verify and rebuild. Please contact us so that we can assist you if it is still not there. You can configure the Payroll Item List once it is in the software.

How Should the Payroll Item List Be Set Up?

  • Select Payroll Item List from the list menu by clicking on it.
  • Select New from the drop-down menu after clicking on the Payroll Item List.
  • Then click Next after selecting EX Setup.
  • Select the item that needs configuring.
  • To enter the necessary information for the type of item you have chosen, click Next and then follow the on-screen instructions. For each item that applies to a particular group of people or individuals, there are various requirements.
  • Each employee’s payroll item will be assigned using the Employee Centre.


  1. How to reach the item list of payroll in QuickBooks and what is it?

    Follow the steps to reach the Payroll item list in your QuickBooks account:-

    💠 In the QuickBooks software, click on the Lists menu
    💠 Then click on the Payroll Item List
    💠 Now the item list opens up in front of you.

    The Payroll item list is the type of list in which you get all items on the payroll of your account. You can add, delete, edit, or hide the items according to your requirements.

  2. Is it important to take a backup before making some changes?

    No. the backup is not required for minor changes but if you are doing any major change in your account then you have to take the backup for security reasons of company data.

  3. How can I change the Item type in the payroll list of QuickBooks?

    💠 Open the QuickBooks, then click on the Lists menu
    💠 Now from further options click on the Item list 
    💠 Select and double-click on the item to change the item type
    💠 In the drop-down menu of Type, choose the new type
    💠 Then click on the OK button
    💠 Now the item type is changed successfully.

  4. How do I modify a payroll item?

    Payroll Item List can be found by selecting Lists from the top menu bar. Double-click the payroll item you want to modify. Click Next in the Edit payroll item window until you see the drop-down list for the Expense Account or Liability Account. Before clicking Finish, select the liability sub-account by clicking Next.

Speak to A Specialist about QuickBooks Software

Headache🥺. Huh, Save time & money with QuickBooks Support 24×7 @ +1/, we provide assistance to those who face problems while using QuickBooks (Support all U.S. & Canada Editions)

--- Support - We provide solutions for the following QuickBooks (Pro, Premier, Accountant, Enterprise, Payroll, Cloud) ---

  • Error Support
  • Data Import
  • Data Conversion
  • Payment Solutions
  • Upgradation
  • Payroll Support
  • Data Export
  • Software Integration
  • QuickBooks Printer Support
  • Complete QuickBooks Solutions
  • Tax-Related Issues
  • Data Damage Recovery
  • Installation, Activation Help
  • QuickBooks Windows Support

Disclaimer : We are a third party agency working on providing authentic support and full fledged services for for accounting software QuickBooks 2018 version. It is one of… Read more