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QuickBooks Error 15104

QuickBooks Error 15104

Were you engaged in working on a QuickBooks Desktop application and suddenly your screen pops out QuickBooks error 15104? Well, if yes then you’ve landed on the right page. In this post, you will get to know how to fix this kind of error code with ease. 

QuickBooks error 15104 takes place when users attempt to update their software or payroll. This error usually occurs due to a damaged Windows registry. The user can also experience a similar issue when updating QuickBooks to the most recent version. There can be plenty of factors causing such an error which will be covered in the further section of this blog. In order to get a better insight about the same, make sure you stick out till the end. 

What are the factors that trigger QuickBooks Error 15104?

There are a bunch of errors that could lead to QuickBooks error code 15104. So first you need to identify the causes and then go ahead with the solutions accordingly.

  1. The issue may occur if a user is using QuickBooks in a single-user mode.
  2. In case, there is any damage in the Windows registry then it is possible to bump into this error.
  3. This error may also appear during the QuickBooks Update installation. 
  4. When the user has performed an incomplete program installation of QuickBooks software. 

Some effective steps to troubleshoot QuickBooks error 15104

If you don’t know the correct process to repair QuickBooks error 15104 then this is the section where you will be able to approach in this direction or even find the most appropriate technique to get rid of this error code. So let’s proceed further;

There are several steps mentioned below to fix the QuickBooks Error 15104, let’s deep dive to fix with the following steps:

Total Time: 25 minutes

Step 1: Use a third-party Cleaner Program 

Use a third-party Cleaner Program

QuickBooks error 15104 can be resolved by using a third-party cleaner program. Let’s have a look at the steps inclined below;

💠 First of all, a user is required to download and install third-party cleaner software on the system. 
💠 Once you are done with that, you have to run the software on windows.
💠 This application will scan the system and if it finds any problem with a registry entry, it will fix it right away.
💠 Make sure that the system is backed up and rebooted.

Step 2: Performing a System Restore

Performing a System Restore

You’ll no longer need to experience QuickBooks error 15104 if you perform a system restore.

💠 You are supposed to open the System Restore Window on your system.
💠 Now, choose the Restore Point option.
💠 The next step is to click on the Scan for Affected Programs tab.
💠 To complete the Restore procedure, you need to tap on Next and then hit Finish.
💠 It should be noted that the personal files in your system would not be affected in any way by the System Restore.

Step 3: Uninstalling and Installing the QuickBooks in a Selective Startup Mode 

Uninstalling and Installing the QuickBooks in a Selective Startup Mode

There are a  couple of steps that you can implement in the hope of eliminating QuickBooks error 15104. Let’s implement each method one by one; 

Step 1: Prepare the Data

Before you begin, make sure you’ve completed the tasks given below; 

💠 Don’t forget to create a backup of your company file.
💠 Also, you are required to keep a copy of your QuickBooks Desktop Product and License information handy with you. 

Step 2: Start your system in a Selective Startup Mode

It is recommended to use Selective Startup Mode in order to avoid any other apps being affected while doing the task. 

💠 To start the process, a user needs to open the Run tab and press the Windows + R keys together.
💠 When the dialog box is seen, the user would have to write MSConfig and then click on the OK button.
💠 Navigate to the General tab and select the Selective Startup and Load System Services. 
💠 Next, head to the Service tab and choose the Hide all Microsoft Services option.
💠 From the drop-down menu, select the Disable all tab.
💠 After that, ensure that you’ve unchecked the Hide all Microsoft Services.      
💠 You are also supposed to make sure that the Windows Installer Checkbox is selected from the list of services. In case, it’s not done then hit the Checkbox. 
Once all set, press the OK tab.
💠 Lastly, reboot the system configuration window and simply, click Restart to end this process. 

Step 3: Perform a clean installation of your QuickBooks Desktop 

Once the system opens, you have to try uninstalling and reinstalling QuickBooks Desktop as soon as your machine boots up. This procedure helps you to eradicate the QuickBooks error 15104. 

Uninstalling the QuickBooks Desktop

💠 To begin, you need to press the Windows + R buttons together to observe the 💠 Run command on their computer’s screen.
💠 Now, navigate to the Control Panel and then click on the OK button.
💠 Once you’re done with the above step, move forward and select Programs and Features.
💠 From the Program list choose QuickBooks and then tap on the Uninstall.
💠 In the end, you must follow the prompts that display on their screen to end the process. 

Renaming the Installing Folders

The next step is for QuickBooks users who need to manually change folders in order to reflect hidden files, and then rename the folder location that is provided for the windows version. All you have to do is replace any old or damaged words at the end of the folder name. Doing this will be able to prevent QuickBooks from recognizing the folder when users create a new one.

Reinstall the QuickBooks Desktop

In this last section, the user is required to reinstall QuickBooks Desktop by downloading and installing it again. This step completes the clean installation process and winds up this procedure. Implement these steps if you are going to reinstall QuickBooks Desktop:

💠 Open the file you downloaded (QuickBooks.exe).
💠 After that, you need to follow the onscreen instructions. 
💠 The user is required to accept the software license agreement and then click 💠 Next to proceed.
💠 Now enter your product and License number. 
💠 Then select Next.
💠 Finally, you have to decide which install type is right for you.

Step 4: Go to the Normal Startup Mode

Go to the Normal Startup Mode

Once QuickBooks has been successfully installed on your computer, you are supposed to restore your system to its usual mode. It is also necessary to avoid QuickBooks error 15104. Here are the steps that you need to perform on your own;

💠 Press the Ctrl + R keys on your keyboard to open the Run command.
💠 After that, write MSConfig into the search box and then click the Ok button.
💠 Navigate to the General tab and choose the Normal Setup option.
💠 Then, hit the OK tab.
💠 At last, you would have to restart the system configuration window. 

Step 5: Run the Reboot.bat File

Run the Reboot.bat File

If the above step didn’t work for you then you can use this technique to overcome QuickBooks error 15104. 

💠 To begin with, you need to close QuickBooks Desktop. 
💠 Make right-click on the QuickBooks icon.
💠 After that, select Properties.
💠 Now tap on Open File Location followed by clicking on the OK button.
💠 Then navigate to the top right search field and type reboot/reboot.bat.
💠 Here, you will see a file named reboot/reboot.bat.
💠 Select the file and make right-click on it.
💠 Select the file and perform right-click on it. 
💠 Choose the Run as administrator option.
💠 Next, click yes if prompted. 
💠 You are supposed to restart your computer in order to implement the changes and then reopen QuickBooks.
💠 Head to Update Now if you are prompted to install the update.
💠 If still, you are having trouble installing the update, you have to take the actions outlined below.

Step 6: Install the Digital Signature Certificate

Install the Digital Signature Certificate

A Digital Signature certificate marks your identity in a specific organization. Also, it helps you to mend QuickBooks error 15104. Therefore, a user is needed to install it. 

💠 Go to  C:\Program Files (x86)\Intuit\QuickBooks XX where XX represents the 💠 QuickBooks version you are currently using.
💠 Next, you have to type QBW32.exe in the top right side corner.
💠 Then make right-click on QBW32.exe and then choose Properties from the menu.
💠 Now, navigate to the Digital Signatures and select Intuit from the list.
💠 Then tap on Details.
💠 After that, click View Certificate and then Install Certificate.
💠 Hit the Next button until the Finish tab isn’t coming up.
💠 Next, click Finish to end the procedure.
💠 Turn on your system again once the import process has been completed successfully.
💠 Eventually, You can try to re-download the update.

Final Words!

With the end of this blog, you might be able to deal with QuickBooks error 15104 as the purpose of this write-up is to provide you all the relevant information regarding the issue. However, if you’re experiencing any trouble meanwhile the process and unable to eliminate it on your own, feel free to get in touch with QuickBooks Help desk Team Members who work round the clock to tackle such kinds of errors in one go. 


  1. What are some key points to implement before eliminating QuickBooks error 15104? 

    The user is required to keep certain points in mind and perform the same before heading to the actual fixation methods. Let’s have a look;

    💠 If you are currently using QuickBooks in multi-user mode then it is highly recommended to switch to single-user mode. 
    💠 Also, ensure that the mapped file location is appropriate.
    💠 To accomplish this, walk through the following guidelines;
    1. You would have to press Ctrl + 1 to open the Product Information window.
    2. Once done with that, you need to choose help and update QuickBooks from the drop-down menu.
    3. After that, you are required to click on the options tab and double-check that the information in the download location is accurate.

  2. How can I switch to Single user mode while repairing QuickBooks error 15104?

    You are supposed to follow the below-listed steps if you wanna switch user modes.

    💠 In the upper left-hand corner of QuickBooks, a user needs to hover over the File menu.
    💠 Now, you have to choose the option Switch to Single user mode.
    💠 If you have switched to Single user mode then you can log in individually at a time.

  3. Describe one solution to fix Windows registry issues. Is this method helpful when it comes to getting rid of QuickBooks error 15104?

    If you wanna leave your file untouched then you need to refresh your system whenever it’s required and it will help you to resolve Windows Registry issues. Let’s perform the steps as follows;

    💠 First, navigate to the Settings Panel and then tap on Update and Security.
    💠 You would have to select Recovery and click on Get Started.
    💠 Choose Reset this PC section and then select Keep My Files.
    💠 Now follow the on-screen instructions. 

    If this solution won’t work to rectify this error then you probably have to install windows from scratch. 

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