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How to Fix QuickBooks Payroll Update Error 15242 & 15243?

QuickBooks Error 15242 & 15243

QuickBooks Error 15242 and 15243 crop up when you are trying to use and update either QuickBooks or Payroll. This error message denotes that the payroll updates released by Intuit cannot be downloaded and installed properly due to some reasons.

The updates released by Intuit are imperative for the software as they generally consist of fixes and resolutions for bugs faced with the current version going around in the market and at the latest the previous version released. At times updates also integrate new powerful features with the software that enhances the experience of using the software.

When you try to update QuickBooks or Payroll with new releases, it does not successfully do so and you face the following message:

  • “Error 15242: 15243: The payroll update did not complete successfully. The QuickBooks FCS is not responding or is damaged.”
  • “Error 15242: 15243: The QuickBooks update did not complete successfully. The QuickBooks FCS is not responding or is damaged.”

The main issue comes as QuickBooks FCS (File Copy Service) is not responding accordingly. The issue can put a stop to the smooth processing of the QuickBooks and payroll system. It is imperative to resolve the issue swiftly as this will stop the flow of work which will undoubtedly affect the business.

Error Code:Error 15242 & 15243
Error Description:Error 15242 & 15243: The payroll update did not completed successfully. The QuickBooks FCS is not responding or is damaged.
Developer:Intuit Inc.
Applies to:Windows XP, Vista, 7, 8
Cause:The payroll updates released by Intuit cannot be downloaded and installed properly due to some reasons.
Symptoms:QuickBooks Desktop won’t respond or work, Windows operating system got frozen.
Solution:Re-Validating The Subscription Of Payroll, Clean Install In Selective Startup.

Causes behind the QuickBooks Error 15242 & 15243 when performing Payroll Update

Check out the complete list of causes behind the QuickBooks Payroll Update error 15242 & 15243 below;

  • While the FCS (QuickBooks File Copy Service) is distorted or damaged
  • When the FCS (QuickBooks File Copy Service) is not working properly
  • When the update is completed improperly

Step to Fix QuickBooks Error 15242 & 15243 (While Doing Payroll Update)

To fix QuickBooks Error 15242 & 15243 while doing payroll update, You need to follow mentioned below steps;

Total Time: 19 minutes

Step 1: Re-Validating The Subscription Of Payroll

Re-Validate the subscription of payroll

The first resolution to manually solve the Error codes 15242 & 15243 is by logging into the QuickBooks Payroll Account Maintenance screen and then re-validating the subscription of payroll.

To do so follow the direction enumerated below:

💠 Open your QuickBooks software and then select the Employees tab followed by the My Payroll Service option and then select the Account or Billing Information option from the menu bar.
💠 This will open a new screen labeled QuickBooks Payroll Account Maintenance.
💠 Now close this page of QuickBooks Payroll Account Maintenance. The software will re-validate the payroll subscription.
💠 After the validation process gets completed again try to update the software.

Step 2: Download Latest Payroll Updates

Download The Latest Payroll Updates

Ensure that the updates you are trying to download are the latest and in correspondence with the software version you are employing.

Step 3: Error Applicable To Computer System

Error Applicable to Computer System

Try to determine whether the errors occur only in one computer system or on others as well. You can do this by trying to install updates on another computer system.

Step 4: Clean Install In Selective Startup

Do Clean Install in Selective Startup

The errors can be resolved by uninstalling and then reinstalling the software again properly.


  1. When did the error 15242 & 15243 found?

    QuickBooks error codes 15242 & 15243 will occur when you attempt to update QuickBooks or QuickBooks payroll. This message interrupts the update downloading.

  2. What are the significant reasons for Payroll Update error 15243?

    💠 Inactive Payroll Subscription
    💠 Outdated updates
    💠 Un-responsive QuickBooks FCS
    💠 Damaged QuickBooks File Copy service /not executing FCS.

  3. How to resolve QuickBooks File Copy Service, which is causing Error 15243?

    💠 Open Run window
    💠 Write and click on OK
    💠 Discover Intuit QuickBooks FCS appearing in the list
    💠 Once found, double click on it to open the properties window associated with QuickBooks FCS.
    💠 In the window, locate the Startup type and then select Manual listing in the drop-down button.
    💠 Hit on OK to confirm the applied changes

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