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Fix QuickBooks Error 15270

QuickBooks Error 15270

QuickBooks helps in simplifying accounting tasks and enhancing efficiency. Despite its multiple features, QuickBooks has multiple technical errors. One such issue is Error 15270 during payroll updates. This article delves into QuickBooks Error Code 15270 and offers solutions for resolution. Follow the provided steps or seek assistance from our experts who are available 24×7. Our team of experts ensure uninterrupted support in overcoming this issue.

Overview of QuickBooks Payroll Error Code 15270

QuickBooks Payroll Error Code 15270 is an update issue that arises while downloading payroll updates or setting up a file. It may also occur while an Intuit product is running during Windows startup or OS installation. This error demands immediate attention to prevent further issues. The error message reads:”[Error 15270] The payroll update did not complete successfully. The update is missing a file.” This post explores the various aspects of this error code for a comprehensive understanding.

Causes Behind QuickBooks Error Code 15270

  1. Active programs crashing on the desktop.
  2. Incomplete QuickBooks installation.
  3. Account settings blocking internet connection.
  4. Corrupted or infected Windows program.
  5. Firewall obstructing server communication.
  6. Incorrect QuickBooks update.
  7. Poor internet connectivity affecting QuickBooks functionality.
  8. Internet Explorer is not set as the default browser.

These reasons might lead to the Error Code 15270 in QuickBooks.

Tips to Avoid QuickBooks Error 15270

  1. Verify the proper download of the update file by clicking “Update Complete” after the update process.
  2. Start QuickBooks and apply necessary changes and ensure that the software is updated.
  3. Use an updated and genuine version of QuickBooks.
  4. Reboot the system and open QuickBooks update service window. Then click “Install Later” to handle payroll update file-related errors.

Steps to Resolve QuickBooks Error 15270

Method 1: Manual Update of QuickBooks Payroll after Restarting Your Computer

To manually address the issue of QuickBooks Error 15270 follow these steps:

  1. Restart your computer and QuickBooks.
  2. In QuickBooks Update Service select ‘Install Later.’
  3. Navigate to the ‘Help’ menu and choose ‘Update QuickBooks.’
  4. Click on ‘Update Now‘ in the Update QuickBooks tab.
  5. Confirm the reset update by clicking OK.
  6. The ‘Get Updates’ button activates after the update.
  7. A pop-up message will indicate ‘Update Complete’. Then restart QuickBooks.
  8. If the QuickBooks Update Service reappears then select ‘Install Now.’
  9. Go to the Employees tab and click on ‘Get Payroll Updates.’
  10. Reinstall Payroll updates and choose to Download the entire payroll update and select Update.

Method 2: Run the “Reboot.bat” File

Executing the reboot.bat file re-registers essential QuickBooks-related ‘.DLL‘ and ‘.OCX‘ files in Microsoft Windows. Follow these steps:

  1. Turn off QuickBooks Desktop.
  2. Locate the folder containing the Reboot.bat file.
  3. Right-click on the QuickBooks icon and choose Properties and then select Open File Location.
  4. Right-click on the Reboot.bat file and choose Run as administrator.
  5. A window displaying file names will appear. It will close automatically upon completion.

Method 3: Clean Install of QuickBooks Desktop

If the above steps don’t resolve QuickBooks Error 15270 then consider a clean installation:

  1. Uninstall QuickBooks software.
  2. Rename relevant folders.
  3. Reinstall the software.
  4. Verify if the error continues.

Method 4: Verify the Identification Number

Ensure the accuracy by confirming the correct employee identification number (EIN). Errors may arise if the social security number or service key is incorrect.

Method 5: Set Internet Explorer as the Default Browser

To avoid Error 15270 set your Internet Explorer as the default browser by following these steps:

For Windows 11, 10, and 8 users:

  1. Search for App Defaults in the Windows search bar.
  2. Navigate to Web Browser and set Internet Explorer as the default app.

For Windows 7 users:

  1. Open Internet Options.
  2. Select the Programs tab.
  3. Under Default Web Browser, click Make Internet Explorer the default browser.

Method 6: Disable User Account Control (UAC)

For Windows 7 and Vista:

  1. Press Win + R, type Control Panel and hit OK.
  2. Navigate to User accounts and click Change user account control settings.
  3. Move the slider to ‘Never Notify’ and click OK.

For Windows 10 and later:

  1. Click on the Windows Start tab and access the Control Panel and then select Classic view.
  2. Double-click User accounts and then click Turn user account control ON or OFF.
  3. Clear User Account Control and click OK.
  4. Reboot the system and then restart QuickBooks. Now check if the Error 15270 continues.

Method 7: Utilize the “Quick Fix My Program” Feature

  1. Download the QuickBooks Tools Hub and go to downloads (Ctrl + J keys).
  2. Double-click QuickBooksToolsHub.exe and follow on-screen instructions to install.
  3. Open QuickBooks Tools Hub from the desktop.
  4. Go to the Program Problems tab and click Quick Fix My Program.
  5. This process may take some time.
  6. After completion, restart the QuickBooks desktop.
  7. If QuickBooks update services message appears then click Install Now.

Method 8: Check Subscription Status

For basic, standard or enhanced payroll:

  1. Click Employees and then My Payroll Service. Then select Account/Billing Information or Account Info/Preferences.
  2. Sign in to Intuit Account to check subscription status

For assisted payroll:

  1. Click Employees and then My Payroll Service and choose the Account Billing Information or Account Info/Preferences.
  2. Verify the update and subscription.

Method 9: Install QuickBooks Desktop in Selective Startup

  1. Ensure active QuickBooks subscription (if not verified in Method 8).
  2. For Basic, Standard or Enhanced Payroll, choose Employees, My Payroll Service and Account/Billing Information or Account Info/Preferences. Sign in to Intuit Account and check subscription.
  3. Set Internet Explorer as the default browser and disable User Account Control.
  4. Choose Repair QuickBooks Desktop.
  5. Choose the Selective Startup in the System Configuration window (Run > MSConfig). Restart the system and press F8 for Boot options. Choose Safe mode with Networking.
  6. Restart QuickBooks in Safe mode and select Install Later in QuickBooks Update Service and then update QuickBooks Desktop through the Help menu.

Method 10: Verify EIN and Service Key

If you encounter an error or haven’t registered a service key while using social security numbers instead of employer identification numbers, it’s crucial to verify these details within the QuickBooks desktop. Ensure accurate entry of Employer Identification Number (EIN) and check the registration of the service key to resolve potential issues.

Summing Up

In conclusion, QuickBooks Error 15270 can disrupt payroll updates and file setup and might bring challenges for users. The possible causes range from incorrect identification numbers to issues with Internet Explorer settings. The given troubleshooting methods offer solutions but still some users might face some further issues. For any such issues feel free to reach out to our dedicated experts. Don’t hesitate to reach out for assistance.


Frequently Asked Questions

Why does QuickBooks Error 15270 occur?

QuickBooks Error 15270 might occur due to issues like incomplete installation, incorrect identification numbers, or problems with account settings blocking internet access during payroll updates.

How can I avoid QuickBooks Error 15270?

Ensure timely and complete download of update files, start QuickBooks before applying changes, use an updated version, and reboot the system to handle payroll update file-related errors.

What is the significance of restarting QuickBooks in resolving Error 15270?

Restarting QuickBooks ensures a smooth update process and resolves issues related to the QuickBooks Update Service, allowing users to install updates effectively.

How does running the “Reboot.bat” file help in resolving the error?

Running “Reboot.bat” re-registers QuickBooks-related files in Windows, aiding in fixing issues. This step is effective in resolving error 15270.

Why is it essential to verify the Employer Identification Number (EIN) and service key?

Verifying EIN and service key is crucial to ensure accurate identification numbers and proper registration, preventing errors related to social security numbers and service key issues.

How does the “Quick fix my program” feature help in resolving QuickBooks Error 15270?

The “Quick fix my program” feature provides a simple solution to program-related problems, assisting in resolving QuickBooks Error 15270 effectively.

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