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QuickBooks Error OL 393

QuickBooks error OL 393

About QuickBooks Error OL 393

Error Code:Error OL 393Developer:Intuit Inc.
Error Description:QuickBooks was not able to bring all of your transaction information up to date.Software:QuickBooks
Cause:No proper account setup either in QuickBooks, Username and password either mismatch or are incorrect.Applies to:Windows 10, and Windows 11
Symptoms:Windows operating system got frezon, QuickBook Desktop won’t respond or work.Possible Solution:Generating a new test file, Resetting The Account Connection

Easy step-wise guidance which will help you to resolve QuickBooks error Ol 393:


When you try to connect to your bank or download transactions on your QuickBooks Desktop, you face an error that hinders the progress of your work by not letting you access the services of your bank.

Resolving these errors is very easy if the methods provided below are followed precisely. Follow the Description and resolutions to eliminate QuickBooks Error Ol 393 permanently.


This error appears on your screen every time you try to connect to or download from your bank:

QuickBooks was not able to bring all of your transaction information up to date.

Causes Behind the QuickBooks Desktop OI 393 Error:

Listed below are all possible causes that cause QuickBooks bank connection error OL 393:

  • There is no proper account setup either in QuickBooks or at the bank.
  • The account has been swapped with a new one which is not registered with the bank.
  • Username and password either mismatch or are incorrect.
  • There is an inactive account registered at the bank which is still being accessed by QuickBooks which is causing the request for the connection to fail.
  • The identity confirmation for the bank has not been done yet.
  • Because of the server maintenance, bank server is unresponsive.
  • Your QuickBooks Desktop company file is either damaged or corrupt.

Things need to consider before going to solve the QuickBooks error OL-393

  1. Contact the Bank or Financial Officials: There might be some possibilities that your bank or financial institutes are making changes to their servers & websites. Due to this your quickbooks are facing troubles. We recommend you to wait for some time or contact them.
  2. Make sure to backup your Company Files: First & foremost Open your quickbooks desktop & then go to File >> Backup Company>> Create Local Backup. Now just follow the prompt instructions.
  3. Update The Quickbooks Desktop: It’s been recommended to update your quickbooks before going to fix the error. For doing so, you just have to open the quickbooks desktop & then go to the help section >> Update quickbooks desktop. Now select the “Update Now” tab from the top & click on “Get Updates”. Once the “Update” is completed, now click on the Close button.

Working out the QuickBooks Error OI 393:

Follow these simple resolutions to fix the QuickBooks error permanently:

  • Generating a new test file
  • Resetting The Account Connection

Be sure to back up your QuickBooks Desktop company file before proceeding with the troubleshooting steps, as this will eliminate the risk of losing important company data.

1. Method One: Generating a new test file:

To Generate a new test file, You need to follow mentioned below steps:

  • Launch your QuickBooks Desktop and go to the File menu, select New Company.
  • Hit the Express Start button.
  • You can see the QuickBooks Setup Window. Fill in the required information and hit Create Company.

In case the same error message appears on the screen: It means that the problem is from the side of your bank. You need to get in touch with your bank and verify the login credentials, check with them for the server outage, and inform them regarding the problem.

In case the same error message does not appear on the screen: Then the problem is not with your bank. Move forward to the second resolution.

2. Method Two: Resetting The Account Connection

To Resetting the account connection, You need to follow mentioned below steps:

  • Deactivate the problematic bank account for your QuickBooks Desktop.
  • Now activate the online services again:
    1. Direct Connect: Get the Customer ID and PIN or PW form from your bank Feeds Centre and log in using it.
      • Go to the Banking Menu of QuickBooks and follow: Bank Feeds> Set Up Bank Feed for an Account.
      • Choose the bank that is yours and follow the instructions on the screen.
    2. Go to your bank’s website and download the online transaction activity as a QuickBooks file. Finally, save it to the computer:
      • Follow this path: QuickBooks File Menu> Utilities > Import > Web Connect Files.
      • Go to the Web Connect file that we had saved before and hit Open.
  • Go to the window Select Bank Account> Use an existing QuickBooks account radio button and select the bank account of your desire.

These simple methods will properly troubleshoot the problem. You can get in touch with our QuickBooks Technical Support Team to help you out with any issue that you might face with QuickBooks.

See Also Fix QuickBooks Error Code 392

See Also How To Fix QuickBooks Error 15215?


  1. How to verify the hidden account while fixing QuickBooks error OL 393?

    To check the hidden accounts, here are the steps:

    💠 Locate the Tools
    💠 Click on Account List
    💠 Create a verify Show hidden accounts
    💠 Hit on the edit button to the hidden account
    💠 Hit on Online Services to check the hidden account is not available on the online services.

  2. When did the user face Error OL-393?

    It mainly occurs when you try to update the account with online services. It is due to the wrong bank account set up in QuickBooks. Sometimes wrong credentials or an unresponsive server might create the issue. So it is recommended to check your identity with the bank.

  3. How do I reset the online banking transactions in QuickBooks error OL-393?

    💠 Discover the Lists option, hit on Chart of Accounts
    💠 Locate bottom menu and click include inactive
    💠 Choose to Turn off Bank feeds along with inactive accounts.
    💠 Hit reopen QuickBooks
    💠 Now turn on the Bank feeds associated with the account.

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