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Quickbooks Import Data Not Responding

Reasons for QuickBooks “Import Data” not responding: Unexpected changes in the data when importing the accountant’s copy, Restoring a backup causes QuickBooks to Freeze, The error occurs when importing from QuickBooks Desktop to QuickBooks online, Error while importing an IFF file (invoice) from third-party software, Not responding when trying to import from a spreadsheet

Error: QuickBooks ”Import Data” Not Responding

Quickbooks Import Data Not Responding when there is an issue with the data file: accountant’s copy, backup, or spreadsheet. Some users report that the software stops responding, while others report that there are unexpected results because of the import. QuickBooks has a number of rules for importing data from an accountant’s copy, but spreadsheets are more flexible and only require the basic compatibility requirement. Further, upgrading a company file can also lead to software freezing when you try to import the changes into the company file. In this post, we’ll look at each of these issues and help you solve this error.

Causes of Quickbooks Import Data Not Responding error

The Quickbooks Import Data Not Responding error can occur because of the following reasons:

  • QuickBooks company file was upgraded after the creation of the accountant’s copy
  • The accountant’s copy isn’t being imported into the right company file
  • Microsoft Excel installed on the user’s system isn’t compatible with the available version of QuickBooks desktop.
  • QuickBooks cannot connect to the company file to which it needs to import the data.
  • The original company file or the accountant’s copy is damaged

Top 3 Steps Solutions for Quickbooks Import Data Not Responding

As per the reasons given for the error, you may have to try these different solutions one by one. However, if you have identified the cause, then you can skip to the particular solution to resolve this error.

Let’s look at some possible solutions for this error.

Total Time: 17 minutes

Step 1: Change preferences for importing the accountant’s copy

Change preferences for importing the accountant’s copy

When users try to import the changes from the accountant’s copy into the company file, they sometimes encounter this error.

One of the following happens during the import process:

💠 Import Accountant’s changes from Web/File is disabled (grayed out).
💠 Error: “QuickBooks cannot import the Accountant’s Changes. Possible reasons are…”

When it comes to the accountant’s copy, the QuickBooks import data not responding error occurs for the following reasons:

💠 The changes are being imported to the wrong company file
💠 The company file originally used to create the accountant’s copy was upgraded.
💠 Restriction on the accountant’s copy was removed.

Here are some possible solutions on the basis of the cause:

💠 Restore a previous backup of the company file if it was upgraded for compatibility with a later version.
💠 Open the correct company file if you haven’t upgraded it.
💠 Copy the accountant’s file to the local drive and then import changes.
💠 Use a different service or method to send and receive the accountant’s copy if you’re having issues with the Accountant’s copy file transfer service.

Note: the changes from the accountant’s copy can be imported in only the company file that was used to create the accountant’s copy in the first place. If that company file has been upgraded or you’ve opened a different company file, then you won’t be able to import the changes, and moreover, the QuickBooks “import data” not responding error will occur.

Step 2: Scan the company file for damage

Scan the company file for damage

Importing data into a damaged company file can often lead QuickBooks to not respond. In such cases, it is essential for the user to quickly scan the company file, fix the damage, and if not, then get in touch with an accounting expert.

To test if something is wrong with your company file, you can:

💠 Create a sample company file.
💠 Create an accountant’s copy of the sample company file.
💠 Send the accountant’s copy via the same network.

If the accountant’s copy created using the sample company file successfully transferred over the ACFT, then your company file isn’t working properly. This can be because of data damage or network issues.

If it’s a network problem, then you can get in touch with your hosting or internet provider to get this issue fixed. However, if you still get this error, then you should reconfigure the service itself and ensure that it is properly approved in your accounting software.

Step 3: Update your worksheet

Update your worksheet

This info is specifically for users trying to import data from a spreadsheet. QuickBooks has a robust mechanism for importing and exporting data from and to spreadsheets. However, in some cases, the QuickBooks import data functionality doesn’t respond.

To fix the QuickBooks “Import Data” not responding error when trying to import data from excel spreadsheet, follow these steps:

💠 Launch QuickBooks.
💠 Go to a Report available in QuickBooks. 
💠 Click on the Excel button.
💠 Choose the option Update Existing Worksheet.
💠 After selecting the Browse button, look for the spreadsheet or worksheet.
💠 Click on Export.

This should help you to easily export data. However, if you’re still getting the same error and QuickBooks simply freezes when you try to import from excel files, then you need to update both the accounting software and the spreadsheet software.

Note: Each version of QuickBooks has its own compatibility requirements. If your version of QuickBooks desktop isn’t compatible with your version of Microsoft Office, then you won’t be able to import and export data between the two. For any query regarding the compatibility of a program with QuickBooks desktop, get in touch with our experts via call.


Whenever you’re working with accountant’s copy or spreadsheets in QuickBooks, you need to take care of compatibility between the two; otherwise, you’ll receive this error: Quickbooks Import Data Not Responding. You should take your time to go through each of the solutions according to the cause of the error on your system.

Frequently Asked Questions

  1. What to do if I’m getting the QuickBooks “Import Data” not responding error when I try to import changes into an upgrade company file?

    If you’ve already upgraded your company file, then you cannot import the changes from the accountant’s copy into your upgraded company file. You’ll have to restore a backup of the company file so that you can import the changes into the old version of the file. Some users have tried to upgrade their accountant’s copy, then import changes. However, all the changes weren’t reflected back into the company file, leading to various issues later on with their accounts.

  2. Is there any way to import data into another company file without QuickBooks not responding?

    No, there isn’t. QuickBooks enables only the original company file to import the data. When you try to import the changes in any other company file, QuickBooks will simply not respond and throw an error. If you want to transfer data from one company file to another, then consider exporting the selected data from the company file. Then import that data into the other company file.

  3. Why does importing my excel sheet into QuickBooks lead to the software not responding?

    A particular version of QuickBooks desktop is only compatible with a specific number of Microsoft Office versions. So you need to check the system specifications and compatibility requirements for your edition of QuickBooks and then upgrade either of the two software accordingly. 

Things That Can be Imported to QuickBooks from Various Ways

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Payroll ↗

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Payroll QBD to QBO ↗

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Accountant’s Changes ↗

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Payroll IIF File ↗

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Payroll QBO to QBD ↗

Import payroll from QuickBooks Online to Desktop

Payroll from XML ↗

Import Payroll Data to from XML to QuickBooks

Square Payroll ↗

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Payroll Data ↗

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Payroll Files ↗

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Payroll Hours ↗

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ADP Payroll ↗

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CSV File ↗

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Payroll Template ↗

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Accounts Details ↗

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.QBB File ↗

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Employee Data ↗

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Payroll Timesheets ↗

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Gusto Payroll ↗

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IIF File ↗

Import IIF File into QuickBooks

Credit Card Transactions ↗

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Voluntary Payroll Deductions ↗

Import voluntary payroll deductions into QuickBooks

Transactions ↗

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Payroll Items List ↗

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Payroll Transactions ↗

Import Payroll Transactions into QuickBooks

PayPal Transactions ↗

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Import Issue ↗

QuickBooks Import & Export – Issues & Guides

Import Data Not Responding ↗

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Transaction Pro Importer Error Message ↗

QuickBooks Transaction Pro Importer Error Message

Import Error

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Import Excel or Spreadsheet Not Responding ↗

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IIF Import Error 3040

QuickBooks IIF Import Error 3040

Import Support ↗

QuickBooks Import & Exports Support

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