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QuickBooks keeps freezing

QuickBooks keeps freezing

Are you concerned that QuickBooks keeps crashing? Well, even though using QuickBooks Desktop is trouble-free, you might run into some unexpected technical problems that prevent you from accessing your QB account at all. To resolve such an issue, you must use some specific techniques. One of the most important questions is still unanswered despite all of this.

Why does a user experience the problem? Applying the right solution becomes difficult if you can’t identify the cause. We will therefore gain a thorough understanding of the problem and be aware of the causes as well as a few solutions after reading this informative article.

Many small and medium-sized businesses use QuickBooks Online, a well-known cloud-based accounting program, to manage their finances. Even though it has many advantages, some users may experience problems with the software freezing or crashing. In this piece, we’ll talk about potential causes for this to be happening and offer solutions.

QuickBooks runs smoothly and handles all your business needs. However, bugs and errors can appear at any time while using the device. QuickBooks frequently freezes while running the software. It creates a new off-screen window that runs in the background and does not close when you try to close it.

What Causes QuickBooks to Freeze?

You may become confused and find it difficult to understand the cause of the problem at times. As a result, we have identified a few causes that are most likely to result in such a problem. Have a look at this: 

  • One of the primary causes could be severe damage or corruption of the QBWUSER.ini file.
  • One of the other possible causes is a faulty QuickBooks Desktop installation.
  • You may have exceeded the company file name’s maximum character limit.
  • You will encounter a problem if your Windows operating system has been damaged Or, your hard drive may have become corrupted.

Now that you are aware of the causes of the mentioned problem, continue reading for efficient solutions. Solutions to the error are provided in the following section of this article. Understand the cause, and then follow the instructions below.

How To Spot An Unexpected or Frozen QuickBooks Crash?

In the list below, we’ve included some of the typical indicators that can help you figure out why QuickBooks closes when you open a company file. Undoubtedly, being aware of all these situations makes troubleshooting much simpler. Take a look at this:

  • Even after numerous attempts, the QuickBooks Desktop application won’t open because of the error QuickBooks Desktop closes unexpectedly.
  • Regular application freezing and sluggish QuickBooks loading are both present.
  • Your computer’s operating system crashes suddenly.
  • While carrying out an operation, QuickBooks may crash unexpectedly. 
  • You might end up getting multiple error messages because of the application failing.

What Should I Do If QuickBooks Desktop Constantly Crashes When I Open It?

You were unable to find any suitable troubleshooting techniques to unfreeze your frozen QuickBooks. Do not worry yourself; troubleshooting the problem is a simple process. However, be sure to carefully follow every instruction to avoid any further problems.

SOLUTION 1: Change the name of the QBWUSER.ini file.

To begin, you must first go to the folder containing the QBWUSER.ini file.

  1. Go to ‘My Computer’ or ‘The PC’ and then double-click the C: Drive.
  2. Then, locate the appropriate folder containing the file.
  3. Once found, right-click on the file to edit its name.
  4. Insert ‘.old’ at the end of the actual file name.
  5. Then, press the ‘Enter’ key on your keyboard to save the changes.
  6. Now, repeat these steps for the EntitlementDataStore.ecml file.
  7. After renaming it, close the folder and relaunch QuickBooks Desktop.

SOLUTION 2: Finish installing the QuickBooks Tool Hub to use the QuickBooks Install Diagnostic Tool.

  1. To begin, ensure that you are not running QuickBooks on your desktop computer. If it is already running, stop it immediately and proceed to the next step.
  2. Navigate to the official Intuit website after opening the internet browser.
  3. Look for the newly updated version of the QuickBooks Tool Hub on the following page.
  4. The ‘QuickBooksToolHub.exe’ file should be downloaded.
  5. You must now save the downloaded file to a convenient location if you want to access it later.
  6. In the next step, run the saved file and then follow the instructions on the screen.
  7. Accept all the terms and conditions by checking the appropriate box.
  8. To finish the installation, click the ‘Finish’ button.
  9. Then, launch the installed application.
  10.  Select the ‘Program Problems’ option.
  11. Select ‘QuickBooks Program Diagnostic Tool’ from the drop-down menu.
  12. After the scan, restart your device and launch QuickBooks.

SOLUTION 3: Make use of the Quick Fix My Program Tool. Following the download and installation of the QuickBooks Tool Hub

We have only described how to use the Quick Fix My Program tool in this fixing method. Look at the previous solution for instructions on how to install the application.

  1. Locate the QuickBooks Tool Hub software on your Windows desktop.
  2. Double-click on its icon now.
  3. When the program loads, move your cursor to the ‘Program Problems’ section and click.
  4. Following that, you must use the ‘Quick Fix my Program’ tool to identify all technical flaws.
  5. After you’ve fixed the problem, close the window and see if you can launch the QuickBooks app.

Solution 4: Check the name of your QuickBooks Company File

It’s essential to name the company file according to the correct standards. It’s because your QuickBooks might not work properly if you don’t adhere to the rules. Therefore, before naming your company file, you must consider the following briefly explained guidelines. Check them:

  1. The company file name can contain up to 64 characters, including the extension “.qbw.”
  2. You must only use alphanumeric characters. No special symbols are permitted. 
  3. Check to see if there is a space available. If so, then remove it.
  4. The data file path shouldn’t contain more than 256 characters. 

Solution 5: DAT and DDF files should be renamed.

  1. First and foremost, you need to be close to the corporate files on all of the techniques.
  2. Locate and rename DAT to OutdatedUserPRef.DAT in the corporate listing.
  3. Now, delete all files with the DDF extension.
  4. To save a lot of money, open corporate and click on verify from a similar listing.
  5. Finally, click Print to confirm that printing was successful.

Solution 6: Uninstall the QuickBooks Desktop.

  1. First, press Windows + R on your keyboard, followed by the Run command.
  2. After selecting Control Panel, click Ok.
  3. You should select Programs and Features.
  4. You must now select Uninstall a Program.
  5. Choose QuickBooks from the list of methods and then click Uninstall/Change.
  6. Finally, follow the on-screen instructions to finish the method.

Solution 7: Use the QuickBooks Clean Install Tool.

  1. The first step is to download and install QuickBooks Clean Install software.
  2. After that, save it to your Desktop.
  3. Next, launch the QuickBooks Clean Install Utility.exe program.
  4. If the license settlement is presented to you, select “I Accept.”
  5. Then click Continue after choosing your QB model. 
  6. Once you see the message “QuickBooks is now ready for a blank setup please set up to the default listing,” click OK.

Solution 8: Update the QuickBooks software.

You might experience several QuickBooks-related issues, such as unpredictably crashing QuickBooks because of an outdated QB application. The cause could be a problem with the computer itself or with the way QuickBooks works with your system. To ensure that you have all the most recent components, it is crucial to update your QuickBooks Desktop application to the most recent release (upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise as they become available).

 However, the following quick steps can aid in correctly carrying out this process:

  1. Locate the QB desktop icon on your device, then right-click on it.
  2. Now simply select “run as administrator” from the menu that appears.
  3. When the prompt message appears, simply type your login information, and press the “enter” key.
  4. The “Help Tab” must then be opened, and you must then choose the “update QuickBooks desktop” option from there. You will then see the QuickBooks update window as a result.
  5. After this, you must click the “update now” tab and select the “get updates” option from the list.
  6. By doing this, you will have access to all of Intuit’s most recent releases.
  7. Just download, install, and then quit the program after finishing. Then you just need to choose to install updates.
  8. Simply reboot the system after making sure the installation was successful.

Reasons for QuickBooks Freezing:

Internet connection speed:

The response time or freezing of QuickBooks Online may be slowed down by a slow internet connection. This is so that QuickBooks Online can operate as intended, which requires a reliable internet connection. Check your internet connection speed to make sure it meets the minimum requirements for QuickBooks Online if you’re experiencing slow performance or frequent freezing.

Using an outdated operating system or browser:

The most recent updates of widely used operating systems and web browsers are compatible with QuickBooks Online. QuickBooks Online may freeze or crash if you’re using an old version of your operating system or browser. For smooth performance, keep your operating system and browser up to date. For details on the suggested system requirements, visit the QuickBooks support website.

Large Company File:

The largest company file that QuickBooks Online will accept is a certain size. It’s possible for QuickBooks Online to freeze or perform slowly if your company file has gotten too big. If so, think about splitting your company file into several smaller files or archive old transactions. On their support website, QuickBooks describes how to manage large company files.

Conflict with Other Programs:

Your computer’s other running programs may occasionally interfere with QuickBooks Online, causing it to freeze. Make sure your computer has enough memory and disk space to run QuickBooks Online by closing any unnecessary programs.

A slow internet connection, outdated software, a sizable company file, or interference from other programs are a few of the factors that can cause QuickBooks Online to freeze or respond slowly. You can contribute to ensuring that QuickBooks Online functions effectively and smoothly by taking care of these problems. Consider contacting QuickBooks support if the problem doesn’t go away for more help.


Let’s wrap up the article now that we’ve covered all the essential information and a few things you can do if your QuickBooks keeps freezing. We assume that you have learned some useful information about it and are having no trouble solving it. All the above-mentioned solutions have been thoroughly tried and tested by our professionals so that you won’t get stuck in the middle. While using these troubleshooting techniques, a few other minor faults might still exist in some cases. At this point, we strongly advise that you speak with one of our experienced advisors. In addition, you can consult our team of experts without any hesitation if you believe we missed any information. 


1. What causes QuickBooks Desktop to crash?

The main reason QuickBooks freezes is because of the different codes the program uses. We’re going to discuss potential fixes for the QuickBooks Desktop Freezing Up Problem in this article today. Small businesses, entrepreneurs, and CPAs can efficiently transfer data to and from QuickBooks Desktop with the aid of Dancing Numbers.

2. What causes QuickBooks Desktop to crash repeatedly?

QuickBooks Desktop typically crashes when there is a problem with the company or installation file. The operations of your business might slacken as a result. Among other things, opening the company file, sending emails, and creating invoices can all cause the QuickBooks desktop to crash.

3. How can QuickBooks get repaired?

Open the file menu first, then select the utility tab. Choose the option to rebuild data as well. Enter the QuickBooks information window by navigating there, then click OK. The following action is to save a backup by adhering to the on-screen directions. Wait for the file to be repaired. The tool is useful if your mouse can move.

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