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QuickBooks keeps freezing

QuickBooks keeps freezing

Are you concerned that QuickBooks keeps freezing? Well, even though using QuickBooks Desktop is trouble-free, you might run into some unexpected technical problems that prevent you from accessing your QB account at all. To resolve such an issue, you must use some specific techniques. One of the most important questions is still unanswered despite all of this.

Why does a user experience the problem? Applying the right solution becomes difficult if you can’t identify the cause. We will therefore gain a thorough understanding of the problem and be aware of the causes as well as a few solutions after reading this informative article.

Many small and medium-sized businesses use QuickBooks Online, a well-known cloud-based accounting program, to manage their finances. Even though it has many advantages, some users may experience problems with the software freezing or crashing. In this piece, we’ll talk about potential causes for this to be happening and offer solutions.

QuickBooks runs smoothly and handles all your business needs. However, bugs and errors can appear at any time while using the device. QuickBooks frequently freezes while running the software. It creates a new off-screen window that runs in the background and does not close when you try to close it.

What Causes QuickBooks to Freeze?

You may become confused and find it difficult to understand the cause of the problem at times. As a result, we have identified a few causes that are most likely to result in such a problem. Have a look at this: 

  • One of the primary causes could be severe damage or corruption of the QBWUSER.ini file.
  • One of the other possible causes is a faulty QuickBooks Desktop installation.
  • You may have exceeded the company file name’s maximum character limit.
  • You will encounter a problem if your Windows operating system has been damaged Or, your hard drive may have become corrupted.

Now that you are aware of the causes of the mentioned problem, continue reading for efficient solutions. Solutions to the error are provided in the following section of this article. Understand the cause, and then follow the instructions below.

Possible Symptoms of QuickBooks Keeps Freezing

If QuickBooks Freezing without an error message, it’s hard to spot the problem. Check these symptoms to confirm if it’s frozen:

  • When you launch QuickBooks Desktop, it freezes shortly after opening, failing to respond accurately.
  • Neither keyboard nor mouse input yields any response from the software.
  • QuickBooks halts loading the dashboard and becomes unresponsive, often before showing any error message.
  • Sometimes, the application unexpectedly quits when attempting to open a company file, without warning or error messages.
  • QuickBooks crashing can cause other Windows software to respond slowly and experience freezing issues.

What Should I Do If QuickBooks Desktop Constantly Crashes When I Open It?

You were unable to find any suitable troubleshooting techniques to unfreeze your frozen QuickBooks. Do not worry yourself; troubleshooting the problem is a simple process. However, be sure to carefully follow every instruction to avoid any further problems.

Solution 1. Run the QuickBooks Clean Install Tool

Clean Install Tool
  • Once you open the QuickBooks Tool Hub application, all the installation issues start appearing on the screen.
  • Now, you have to select the installation issues. 
  • Then, the QuickBooks clean install tool will be available for you.
  • The user is required to press the green button.
  • Besides it, you have to choose the QuickBooks version and product version that you want for your accounting process. 
  • Moving ahead, you must click the Continue tab.
  • After executing all the above steps, you need to make sure that the QuickBooks software installs at the default location.
  • When the verification completes, hit OK.

Solution 2. Run QuickBooks Install Diagnostic Tool

  • Start your computer.
  • Make sure your internet is functioning properly.
  • Open your browser and search for QuickBooks Install Diagnostic Tool.
  • Download it in your system.
  • When you receive a prompt dialog box, save this file to the local Desktop of your system.
  • Now you will have to close any open programs that are running in your system.
  • Double-click on QBInstall_Tool_v2.exe and run this program on your system.
  • Once the diagnostic of your system is complete.
  • Restart your computer to ensure the proper update.

Solution 3. DAT and DDF files should be renamed

  • First and foremost, you need to be close to the corporate files on all of the techniques.
  • Locate and rename DAT to OutdatedUserPRef.DAT in the corporate listing.
  • Now, delete all files with the DDF extension.
  • To save a lot of money, open corporate and click on verify from a similar listing.
  • Finally, click Print to confirm that printing was successful.

Solution 4. Close The Process of QBW32.exe

  • Open the Task Manager window by pressing Ctrl + Shift + ESC keys


  • Right-click on the Taskbar and then choose the Task Manager option
  • In the task manager window, click on the Processes tab
  • Search for the file QBW32.exe
  • Then select the QBW32.exe file and click on the End Task button
  • You are done with closing the file that is running in the background. if you think that there are more files or QuickBooks software that is running in the background then close it
  • Now restart your computer and then open QuickBooks again.

Solution 5. Run & Verify QuickBooks Rebuild Data Utility Tool

  • Open QuickBooks Desktop, then pick the option Utilities from the File menu, then Verify Data.
  • If no problem warning appears after verifying the data, the rebuild tool is not required because the company file is now error-free.
  • If you see the error notice “Your data has lost integrity,” it signifies your data file is corrupted and has to be restored.
  • Select Utilities from the File menu, then Rebuild Data.
  • On the backup company file popup window, click OK.
  • Click OK after selecting a location on your computer to save the backup of your company file.
  • The data reconstruction process will begin immediately once the backup file has been properly saved on your desktop.
  • When the message “Rebuild Completed” comes on the screen, click on OK.
  • If no issues are found after running the Verify data program, you can restore your company file’s backup by going to the File menu and selecting Backup.

Solution 6. Uninstall the QuickBooks Desktop.

  • First, press Windows + R on your keyboard, followed by the Run command.
  • After selecting Control Panel, click OK.
  • You should select Programs and Features.
  • You must now select Uninstall a Program.
  • Choose QuickBooks from the list of methods and then click Uninstall/Change.
  • Finally, follow the on-screen instructions to finish the method.

Solution 7. Clear the Internet Explorer temporary files, cache, and cookies

Internet Explorer 8:

  • Start with opening Internet Explorer 8
  • Next, click on the Tools option
  • Now, click Clear Browsing History or simply press the Ctrl + Shift + Delete keys altogether from your console
  • After that, select the “Temporary Internet Files” tab
  • Select Cookies >>> History 
  • Once selected then hit the “Delete” button.

In Internet Explorer 7

  • First, go to the Tools 
  • Then click on “Delete Browsing History” 
  • Finally, select the “Delete All” tab.


Let’s wrap up the article now that we’ve covered all the essential information and a few things you can do if your QuickBooks keeps freezing. We assume that you have learned some useful information about it and are having no trouble solving it. All the above-mentioned solutions have been thoroughly tried and tested by our professionals so that you won’t get stuck in the middle. While using these troubleshooting techniques, a few other minor faults might still exist in some cases. At this point, we strongly advise that you speak with one of our experienced advisors. In addition, you can consult our team of experts without any hesitation if you believe we missed any information. 

Frequently Asked Questions

1. What causes QuickBooks Desktop to crash?

The main reason QuickBooks freezes is because of the different codes the program uses. We’re going to discuss potential fixes for the QuickBooks Desktop Freezing Up Problem in this article today. Small businesses, entrepreneurs, and CPAs can efficiently transfer data to and from QuickBooks Desktop with the aid of Dancing Numbers.

2. What causes QuickBooks Desktop to crash repeatedly?

QuickBooks Desktop typically crashes when there is a problem with the company or installation file. The operations of your business might slacken as a result. Among other things, opening the company file, sending emails, and creating invoices can all cause the QuickBooks desktop to crash.

3. How can QuickBooks get repaired?

Open the file menu first, then select the utility tab. Choose the option to rebuild data as well. Enter the QuickBooks information window by navigating there, then click OK. The following action is to save a backup by adhering to the on-screen directions. Wait for the file to be repaired. The tool is useful if your mouse can move.

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