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QuickBooks Payroll Error 12002

QuickBooks Payroll Error 12002

In the bustling world of business, QuickBooks stands out as a leading accounting software. But while you’re busy trying to stay on top of your work, you might encounter Error 12002. It’s no secret that QuickBooks is prone to errors that can disrupt your productivity. But you don’t have the luxury of stopping in the middle of a task. On the one hand, your work is interrupted by Error 12002 flashing on your screen. On the other, QuickBooks keeps prompting you to install updates that you can’t seem to do.

There’s only one way out of this dilemma. You have to resolve the QuickBooks Update Error 12002 to regain control. And that’s where we come in. We aim to provide you with a set of effective methods to eliminate QuickBooks Payroll Error 12002 from its roots. So, let’s dive into the solutions and get your accounting software running smoothly again.

In this post, you’ll learn how to fix QuickBooks Payroll Error 12002.

Quick Overview of QuickBooks Payroll Error 12002

Error Code:Error 12002Developer:Intuit Inc.
Error Description:A network timeout that is preventing QuickBooks from accessing the server.Software:QuickBooks
Symptoms:Windows crashes, Windows runs slowly and reacts gradually to the keyboard and mouse inputs.Applies to:Windows 10 and 11
Cause:Internet Explorer may not be the default browser., SSL settings – are not correct.Solution:Ensure that you access a secure site, Ensure that your Default browser is Internet Explorer.

What is QuickBooks Payroll Error 12002?

quickbooks error 12002

The primary requirement for utilizing a cloud-based software like QuickBooks is a reliable internet connection. Without it, QuickBooks users may encounter the error code 12002. This error can arise due to network timeouts, poor internet connectivity, or any network issue that prevents QuickBooks from establishing a connection.

Additionally, installing payroll updates released by QuickBooks to enhance the user interface and provide more features requires a stable internet connection. If there are issues with internet connectivity while installing the updates, QuickBooks Payroll Error 12002 appears, indicating a network timeout that prevents QuickBooks from accessing the server.

The error message suggests that a sluggish internet connection has caused QuickBooks Payroll Error 12002.

Causes Behind The Quickbooks Error 12002

  • Internet Explorer may not be the default browser.
  • SSL settings – are not correct.
  • Firewall/Antivirus choking your connection.
  • Not able to access the server because of the connection timeout
  • There is a network issue while connecting via the internet.

There may be various other reasons behind this cause and those reasons can be too technical to understand generally. For such reasons or causes, you need to have support from technical experts who can guide you.

Things to consider before resolving the QuickBooks Error 12002

We recommend you perform the steps before tackling the QuickBooks Payroll error 12002, below are the requirements:

Step 1: Create a Backup of the Company File

  • Open your QuickBooks
  • Locate file option
  • Choose switch to single-user mode.
  • Re-locate the file menu and click on Backup Company
  • Choose the option named Create Local Backup.
  • In the appearing window, hit on Local Backup and then choose the Next button.
  • Discover the Local Bank only option and click on Browse
  • Choose the preferred location to save the backup company file.
  • Adjust the number of backups you need to keep. It is an optional step.
  • Run a test to ensure that the backup file is in proper format and contains accurate data
  • Once you are prepared, and then click on OK.
  • Choose to Save it now and then hit on the Next button.
  • Once done, you will get a notification message that a single backup company file is created.

Step 2: Update Quickbooks desktop

  1. After opening the QuickBooks desktop, click Help from the top.
  2. Now, you have to choose the option Update QuickBooks Desktop.
  3. Then, press the Update Now tab and select Get Updates.
  4. Afterward, you have to restart the QuickBooks Desktop.
  5. In the end, hit the Install Now button. 

How to Resolve Quickbooks Error 12002

There are various ways this issue can be resolved:

Solution 1: Checking the Internet Connection settings

  • Open QuickBooks and select Help from the menu bar 
  • Next, click on the “Internet Connection Setup” tab
  • Make certain that you have When this application accesses the Internet, use my computer’s Internet connection settings to establish a connection
  • Click “Next” followed by the “Done” button.

Solution 2: Correct the Configure firewall settings and open the network ports

  • In the first step, open the Windows firewall setting 
  • Hit the right-click on “Windows” to view the “Control panel”
  • Write “Firewall” in the search box and then hit the Enter key 
  • Now, go to the “Windows Firewall” option and then choose the “Advanced Settings” option 
  • From the left menu, click on the “Outbound Rules”
  • Choose the “New Rule” option
  • Enter your click on the “Ports” and move forward with the Continue button  
  • Give the next click on the TCP and in the particular local ports, you can enter the following ports:
    • QuickBooks Desktop 2018 Firewall Ports – 8019,56728,55378-55382
    • QuickBooks Desktop 2016 Firewall Ports – 8019,56726,55368-55372
    • QuickBooks Desktop 2015 Firewall Ports – 8019,56725,55363-55367
    • QuickBooks Desktop 2017 Firewall Ports – 8019,56727,55373-55377
  • After this, enter your click on the NEXT and choose the “Allow the Connection” option 
  • Hit the next click on the “Type-in name” in the name section 
  • Agree with the displayed instructions and click on the “Finish” button 
  • Repeat the above steps for inbound rules 
  • Now, switch to the multi-user mode and open your QuickBooks to check whether the issue is resolved or not 

Solution 3: Verify that Internet Explorer must be enabled

  • Press the Windows Start  and then go to the Settings menu
  • Next, select the Apps option followed by the “Optional features”
  • After that, select “Add a feature” 
  • Select Internet Explorer 11
  • Select Install (1)
  • Restart the computer when prompted to reboot.

Solution 4: clean install of QuickBooks Desktop

  • Start the QuickBooks Tool Hub that you established earlier in the previous step.
  • Click the Installation error tab and choose Clean Install Tool.
  • Press I Accept and choose the QuickBooks version you are using.
  • Click Continue and then choose OK.

Solution 5: Use Selective Startup to install QuickBooks Desktop

Step 1: Prepare your machine to start in Selective Startup Mode

  • Go to the start menu and select the run option
  • Click “OK” after typing MSConfig
  • Go to the General tab
  • Check Load system services and select “Selective Startup”
  • Then select the services option
  • Select “Hide all Microsoft services” from the drop-down menu
  • Followed by selecting the “Disable All” option
  • Hide all Microsoft services should be unchecked
  • If the option for Windows installation is not selected, manually check it and click “OK”
  • Under the system configuration’s general tab, restart your system.

Step 2: Install or Uninstall QuickBooks Desktop

  • Run the QuickBooks Installer for Windows
  • Check the box next to “I accept the terms of the licensing agreement” and click “Next” once again
  • Your license number and product number, which you can find on your purchase receipt, must now be entered
  • “Next” should be selected
  • The following box will ask you if you’ll be sharing your data files via a network or if this will be your only computer
  • Select the relevant choice and then click “Next”
  • Now, select the area where you want the software to be installed and click “Next” once again
  • To begin the procedure, simply click “Install” now
  • Finally, it is done and you’re ready to begin.

Solution 5: QuickBooks Desktop Update

  • Go to the Help menu.
  • Choose Update QuickBooks.
  • Click on the Get Updates tab.
  • Choose all the updates, as we don’t know the exact update that addresses this issue.
  • Click on Update Now.
  • Restart QuickBooks and click on Yes, when prompted to install the updates.
Conclusion

As you’ve already seen, the various solutions provided in this post all address various reasons that cause QuickBooks Payroll Update Error 12002. Once you’ve been through these solutions, you should’ve resolved this payroll update error. You should also install the latest updates for the accounting software to ensure that any patches that fix this problem are loaded.


Frequently Asked Questions


What kinds of security settings that we need to check?

You have to check the various security settings that are:-

  • Firewall settings
  • Parental Control 
  • Internet security

What are the more solutions that can be done?

The other solutions are:-

  • Troubleshoot the internet issues
  • Download and update the QuickBooks latest release
  • Start QuickBooks in selective startup mode
  • Repair your browser.

How to do a selective startup?

  • Open the Run window in your system
  • Then write msconfig and click on the enter button
  • Go to the General tab
  • Then select Selective Startup and load the system services
  • In the Services tab
  • Click on the Hide all the MS Services
  • Then click on Disable all
  • Again, you have to unhide it so, remove the tick mark from option Hide all MS Services
  • Check that the box of Windows installer is already selected
  • If it is not selected then select it
  • Then click on the OK button
  • Reboot your system.

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