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QuickBooks POS Failed to Open Company File

quickbooks pos unable to open company file

Users encountered QuickBooks POS failed to open a company file which usually happens when the company file is damaged or gets corrupted. Other reasons can be your QuickBooks Point of Sale services are not running and many more. If you’re experienced with an error message “QuickBooks Point of Sale won’t open the company file”. Occasionally, the QB POS software loses track and experiences major faults that have a negative impact on the system’s operation. In this blog, we’ll talk about the error’s possible causes and how to fix it.

Error message that you may see on your screen when the error occurs:

When trying to open your company file in QuickBooks Desktop Point of Sale, you see one of the following errors:

  • Failed to open company
  • Error: Unable to connect to your company data file
  • Login to company file failed
  • Connection is broken

Causes of QuickBooks POS failed to open company file 

The error may cause because of the following reasons:

  • Instead of being installed as a server, the Point of Sale software has been installed as a client workstation.
  • The point-of-sale system is attempting to reconnect with the company data file.
  • Because the POS database service manager isn’t operating, your file can’t be accessed.
  • The company file’s connection has been lost.
  • The company’s file had been tampered with.
  • Using a Windows XP SP2 operating system, the company file was converted to a more recent version of Point of Sale.

Prerequisite steps before attempting advanced solutions

Before you try any of the following solutions, make sure you’ve done the following:

  • Your computer should be restarted: This restores the Operating System to its original state, resulting in the best possible performance.
  • Assume the role of Windows administrator: This allows you to control your working environment and make adjustments to your Windows configuration.
Common QuickBooks POS Errors & Their Solutions

7 advanced troubleshooting solutions to overcome QuickBooks POS failed to open company file

Solution 1: Try to restart your QuickBooks Point of Sale Services 

  • QuickBooks Desktop Point of Sale should be closed
  • To open the Run command, press Windows + R together, then type services.msc and click Ok
  • You’ll be in the Services window now
  • Look for Intuit Entitlement Service and double-click it
  • If you have a choice between several options, select the one with the most versions
  • Select Automatic from the Startup type drop-down menu under the General tab, and make sure Service Status is Running
  • Now go to the Log On tab, choose the Local System account, and check the box that says Allow service to interface with desktop
  • Select “Apply” followed by clicking on the “Ok” button
  • Now, go to the Recovery page and select Restart the Service from the First, Second, and Subsequent failures.

You are able to access the company file. If the problem persists, please continue with the procedures listed below.

Solution 2: Restore a Backup company file 

  • Go to File >>> Company Operations
  • Choose Restore from backup and click Next
  • Select Browse to an alternate backup file and click Browse
  • Now navigate to C:\Users\Public\Public Documents\Intuit\QuickBooks POS XX\Data\”Your Company Name”\Backup where XX represents the software version
  • Select the recent backup and click Open
  • Click “Next” followed by typing “Yes” to confirm
  • Click “Ok” to restore the backup company file.

Solution 3: Create a Test Company File 

  • The very first, open the QuickBooks Point of Sale application
  • Select File >>> Company Operations from the drop-down menu
  • Select Create a New Company from the drop-down menu and then click Next
  • Create a company called Test and give it a name
  • If the Test File is opened, it will display a message stating that there is a problem with an existing file (If this is the case, skip to step 4 and continue from there.)

OR

  • If the Test File does not open, it could be due to a software problem (If this is the case, continue on to step 3).

Solution 4: Try to rename the company file 

  • QuickBooks Point of Sale should be closed
  • Go to the C:\Users\Public\Documents\Intuit\QuickBooks Desktop Point of Sale XX\Data\” Company File” where “XX” is the version denoted by the letter XX
  • Rename the company file by right-clicking on it
  • Alter the name of a company file once you’re done with the above step
  • Open the QuickBooks Point of Sale application
  • Select File menu >>> Company Operations from the drop-down menu
  • Select Open an existing company and then click “Next”
  • To open the file, follow the on-screen instructions.

Solution 5: Repair the damaged QuickBooks Point of Sale

  • QuickBooks Point of Sale should be closed
  • To open, press the Windows + R keys simultaneously
  • Type Control is a command that you can run and then click Ok
  • Select Programs >>> Programs and Features from the drop-down menu
  • From the program list, select QuickBooks Desktop Point of Sale and then click Repair (To the top of Program List)
  • If prompted, select “Yes” to end the process.

Solution 6: Try uninstalling your QuickBooks Point of Sale software 

  • QuickBooks POS should be closed
  • To open, press the Windows + R keys simultaneously
  • Type Control is a command that you can run and then click Ok
  • Select Programs >>> Programs and Features from the drop-down menu
  • From the application list, select QuickBooks Desktop Point of Sale and click Uninstall (To the top of Program List)
  • If prompted, select the “Yes” button. 

Solution 7: Reinstall QuickBooks Point-of-Sale software

  • Go to the Download Page for QuickBooks
  • Click Search after selecting the Country, Product, Edition, and Version
  • Now select Download
  • Double-click QuickBooksPOSVXX.exe, where XX denotes the product version
  • To allow permissions, select “Yes” button
  • To continue with the QBPOS InstallShield Wizard, click “Next”
  • Accept the License Agreement and move on to the next step
  • In the next step, Install should be selected
  • The installation procedure begins, and it could take some time to complete
  • When you’re finished, click Finish.

Conclusion 

Hopefully, after completing the above suggested solutions, you’re no longer facing QuickBooks POS failed to open company file. But in any case, if you fail to fix the error, then you’re recommended to connect with QB POS Professionals to resolve your queries without wasting any time.


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