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QuickBooks Search Is Not Working

The software program QuickBooks is utilized by both large and small businesses almost daily. Nearly all of your company’s information, including a list of vendors and information on employee pay, may be contained there. Finding a specific name you’re looking for can be difficult, which is why they added an advanced search feature to their application. This feature can malfunction at times, causing users a lot of trouble. We’re here to look at the causes of QuickBooks Online Search’s malfunction and suggest some solutions.

When the search function in the QB Desktop application isn’t working properly, the message “QuickBooks Search Not Working” appears. This error occurs because the QB search index file is damaged and the QB Desktop is out of date. You must update the QB Desktop and add a new name to the QB search index file to resolve this problem.

Because of its extensive features and tools, QuickBooks is a widely used accounting program. The search feature makes it easy to locate your entries in the file. It aids in locating your transactions, clients, suppliers, etc., but there could be glitches occasionally. When QuickBooks Search malfunctions in the application, you might become irritated. In addition, if the problem persists, your system might freeze. In this blog, we go over the causes and solutions to the error.

The magnifying glass-shaped search bar in QuickBooks allows users to look for files, customers, transactions, entries, and other items. When this search option in QuickBooks fails to function, it will take more time than usual to manually search for these items in the program.

This blog contains comprehensive information on the issue; of QuickBooks search not working in conjunction with its solutions.

What Does QuickBooks Online Search Not Working Mean?

QuickBooks applications and desktops have an inbuilt feature that allows them to search important elements such as transactions, company documents, customer lists, and all other important data. This is a prominent feature that has reduced the workload of all departments at the same time. QuickBooks online search not working means that after an update, or sometimes without one, when you press the search button, the results are not displayed and a message stating “QuickBooks search not working” appears.

Why Is QuickBooks’s Search Function Not Working?

QuickBooks can fail for a number of different reasons. The primary cause could be an update that affects the data or its accessibility. However, there are numerous other reasons why it could fail, such as-

  • A registry error has occurred in Windows OS.
  • Interference caused by a firewall or other third-party application
  • Your current version is out of date.
  • The QuickBooks search engine index file is corrupt.

How Do I Fix The QuickBooks Search Index User Error?

As mentioned above, QuickBooks is a crucial piece of software. As soon as it begins to malfunction, you must fix it to ensure productivity. Below are a few methods you can use to do this:

Method 1: Renaming the index file

The index file may be a significant factor in the search feature not functioning, so changing it will ensure that the feature is functional.

  1. Close QuickBooks and click the Windows start button.
  2. Type * SearchIndex into the search box and press Enter.
  3. You can locate the qbw SearchIndex Folder in a folder that is opened that contains a QuickBooks company folder.
  4. The word “old” needs to be inserted at the end of the folder name.
  5. After saving the changes, open QuickBooks Desktop once more and click the search icon tab in the top-left corner of the Windows screen.
  6. Next, pick Update Search Information from the menu.
  7. When an update is in progress and you see an OK button, please wait.

Method 2: Disable the firewall’s security.

It’s possible that your system’s built-in firewall defense is to blame for the feature’s malfunction. You must search their website for instructions on how to deactivate any third-party firewall protection you may have. Through the control panel, the built-in firewall protection can be disabled.

Method 3: Reinstalling QuickBooks

The search feature might not be functioning because of a problem with your application. Reinstalling the most recent version of the application is something you should try in case it fixes the issue. To accomplish this, take the following actions:

  • Select the “start” button.
  • Select ‘Control Panel’ from the list of choices.
  • Click on “Programs and Function” in the programs section after opening it.
  • Pick QuickBooks from the drop-down menu
  • Select the Uninstall option, then click OK.
  • Select the remove option after clicking on next.
  • Once the procedure is finished, install QuickBooks again from the intuit website, but make sure to install the most recent version.

Method 4: Rebooting your computer

Restarting the operating system QuickBooks is running on can sometimes help you revive the search feature QuickBooks as well as other important features restart when you turn on the operating system again, which is why it works properly. In the case of QuickBooks online, restarting will refresh the browser and all related processes, which may help you resolve the issues.

Method 5: Resolve Windows Registry Issues

If the QuickBooks customer search error is caused by a registry error in the Windows operating system, you must repair the damage. This is how:

  1. Click the Windows Start button.
  2. Select Control Panel.
  3. Go to the Programs Section and then click on the “Programs and Featured” option.
  4. Select QuickBooks from the drop-down menu.
  5. Select the Uninstall option and then click OK.
  6. Now, click next and select the remove option.
  7. Once the process is complete, reinstall QuickBooks from the intuit website, making sure to install the most recent version.

Method 6: Use a Private Browser to log in.

They can cause unexpected browser issues, such as the feature not performing as expected. To narrow down the problem, try logging into your QuickBooks Online (QBO) account through a private or incognito window. To do so, take the following steps:

  1. To access Google Chrome, press Ctrl+Shift+N.
  2. Ctrl+Shift+P for Mozilla Firefox
  3. For Safari, press Command+Option+P.

Clear the cache of your default browser to restart the system and remove any unnecessary browsing history that has accumulated in your browser’s storage. Also, give another browser a shot.

Causes of the QuickBooks Desktop Search issue:

The QuickBooks Desktop search issue may arise for the causes listed below. To identify the causes of the error in your system, look at the list:

  • Such errors may be brought on by registry file errors.
  • The problem could be brought on by a firewall that prevents the application from operating normally.
  • Long periods of time without an update to QuickBooks can cause compatibility problems and errors.
  • You might experience a QuickBooks search not working error if the QuickBooks Search Index file becomes damaged.
  • Choose the best troubleshooting technique by identifying the justifications from the list above. Before using any other troubleshooting techniques, make sure you have the most recent version of the QuickBooks Desktop application installed.

How can the QuickBooks Search function be fixed?

You can use one of the techniques listed below to fix the QuickBooks search function issue:

Method 1: Rename the QuickBooks Search Index File Click the “Start” button after closing the QuickBooks window.

  • To access the folder, perform a search for “SearchIndex” and click the search result.
  • Rename the folder by choosing the rename option from the context menu when you right-click on the ‘qbw.SearchIndex’ folder.
  • To save the name, add (.old) at the end and press the “Enter” key.

Method 2: Setting up the Windows Firewall You should set up your Windows firewall to include QuickBooks as an exception.

  • It can be turned off using the Control Panel’s turn-off option. If you have another firewall installed on your system, you should look up the configuration procedure on its website.

Using the Clean Install tool from the QuickBooks Tool hub, you can also perform a clean installation of the program if the error continues. In this article, we covered the causes of the QuickBooks search not functioning error. We have also talked about the different types of troubleshooting techniques that can successfully fix it.


If you’re still getting the same error and the Search button isn’t working, you should investigate it further. Contact our Helpline Number and they will assist you in resolving your issue.

General FAQs:

1. How do I resolve the QuickBooks Enterprise Search not working issue?

When the QuickBooks Enterprise Search not working issue occurs, there may be damage to the search index file. QuickBooks’ search error can be resolved by renaming the specific file.

  1. Close the QuickBooks account and start the computer.
  2. Type *.SearchIndex into the Search Programs and Files search box, and then press Enter.
  3. The window will navigate C:\Users\ UserName \ Public Documents\Intuit\QuickBooks Company File Companyfilename.QBW folder.
  4. It will take you to the QuickBooks company folder, where you can find the qbw.SearchIndex folder.
  5. Add the suffix.old to the end of the folder name. Now launch QuickBooks.
  6. Next, reopen QuickBooks Desktop and select the search icon tab at the top.
  7. Select the Update Search Information option.
  8. When the update is visible, press OK. Please be patient.
  9. Check to see if the QuickBooks Search Not Working error has been resolved. If it is still not fixed, please proceed to the next troubleshooting steps.

2. How can I tell if QuickBooks is down?

If there is an outage, check the QuickBooks status page. When we report an outage, it means we are aware of it and taking steps to restore service. Do you wish to remain informed? On the status page, select Subscribe to updates.

3. How do I perform a data search in QuickBooks?

Enter your search term in the Search window’s box. Note that QuickBooks searches your company file and displays all matching results. To view the search results, go to the left panel. Select the Filter icon to narrow the search results and locate the information you’re looking for.

4. How can I locate transactions in QuickBooks Online?

  1. Choose the Magnifying Glass.
  2. Choose the desired transaction after entering the desired date, amount, or transaction number.
  3. Select Advanced Search if the transaction you’re looking for does not appear in the results list.
  4. Find the data you’re looking for by adjusting the filters. Use the following filters, for instance, to locate all recent transactions with a $100 value.
    • Change the Last Modified Date to the Reference Number.
    • Change Today to the last 30 days.
    • Select Search. You should then be presented with a list of transactions that match your filter criteria.
    • Change the Last Modified Date to Amount to reduce the list. Select Equals from the second drop-down menu, then key in 100.
  5. Select Add Filter.

5. Is QuickBooks the best option for your company?

QuickBooks makes it easier for your team to complete your tasks and gives you a 360-degree view of your business from anywhere at any time. In terms of features and price, QuickBooks is the ideal online accounting solution for any expanding startup.

6. How do I resolve the QuickBooks is blocked by Windows Firewall issue?

To resolve the Windows firewall is blocking QuickBooks issue, take the steps listed below. Pick Control Panel by clicking the Windows icon. Look for the phrase “Windows firewall with adv. s” in the Windows Firewall window. Next, select New Rule and then click Program. Mark the This Program Path checkbox after that.

7. How can I prevent my firewall from blocking a company file?

The fix is to add both services to Windows Firewall’s list of Exceptions on both the machine hosting the company file (.qbw) and each workstation in the multi-user setup. This will stop the undesirable behavior. Programs that Windows Firewall won’t block are listed on the Exceptions list.

8. How do I fix QuickBooks running slowly on Windows 10?

Enter after selecting the Windows firewall option in the Control panel after opening it. then select the option to let an app through the Windows firewall. Select the Change settings option, then select the public list checkbox for the QuickBooks application.

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