QuickBooks Has Stopped Working

How to fix QuickBooks Has Stopped Working when opening?

Solution 1: Download and make use of QuickBooks Install Diagnostic Tool (QBinstall Tool)

• The QB Install Diagnostic Tool can be downloaded in the very first step
• Now save the file to the computer that has QuickBooks installed on it
• Close all of the programs that are currently running on your computer
• Now you can use the QuickBooks Install Diagnostic Tool to troubleshoot your installation (QBInstall Tool)
• After running the tool, restart your computer to ensure that all Windows components have been updated.

Solution 2: Rename the QBWUSER.INI File

The QBWUSER.INI file should be renamed (changing the name of the file would delete the list of company files that were opened previously and this step would require you to open your company file manually)

• Locate and open the folder containing the QBWUSER.ini file (If you are unable to find the folder, enable all the hidden files and folders to find it)
• Follow the following path: Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]
• Next, QBWUSER.ini should be renamed (do a right-click and select rename)
• Add the suffix .old to the end of the file name (like QBWUSER.ini.old)
• Along with that, the EntitlementDataStore.ecml file should be renamed
• Check to see if you can open a sample company file after renaming QBWUSER.ini or EntitlementDataStore.ecml
• If you can open the sample file but not your own company file, copy the file to a different folder or location and open it from there (copy the file to a local folder than a network location)
• If the company file opens in a new location, the problem could be caused by a damaged folder or permissions
• If you’re still having trouble signing into your company file, check to see if it’s damaged
• Instead, try restoring a previous backup of that file in case of damaged file 
• If you can’t open the sample company file or QuickBooks won’t start, it’s possible that the problem is with your QuickBooks installation.

Important Note: QuickBooks automatically creates a new QBWUSER.INI file.

How to fix QuickBooks Has Stopped Working after login?

Solution 1: Make use of QuickBooks Refresher Tool 

• Start with closing your QB application 
• Next, download the QuickBooks Refresher Tool from the Intuit official website
• Now, click on the “Save” in order to save the file 
• After the download completed, hit the “Run” button 
• With this it will start the QBRefresher tool 
• The tool will automatically detect a QuickBooks problem followed by carrying out the required steps to fix the error 
• Finally, you have to try logging into the QB and then verify that the issue has been addressed to end this procedure. 

Solution 2: Use the Diagnostic Tool to overcome QuickBooks Has Stopped Working

The QuickBooks install diagnostic tool locates and repairs the problem, as well as any damaged Microsoft components on which the QuickBooks program relies.

• The QuickBooks tool hub should be the first thing you open if it isn’t already open
• The user must then select the installation issues from the tool hub
• The QuickBooks install diagnostic tool is then selected
• Allow time for the tool to complete its task, as it could take up to 20 minutes or more

In the majority of cases, software will detect or discover the problem and quickly resolve QuickBooks Has Stopped Working when trying to login.

Using the QBInstall diagnostic tool is a simple process with less effort, the below is steps that should be performed:

• To begin, open your computer and download and install the QBInstall software
• confirm if any background programs are running
• On the QBInstall tool, the user must now click the “Run” button

Important Note: Please keep in mind that detecting current QuickBooks issues could take up to 20 minutes.

• Following the completion of the “Scan procedure”, the tool will automatically identify and resolve issues with Microsoft components used by the QB program.
• The user must restart the computer at the end of the process.

How to fix QuickBooks Has Stopped Working when opening company file?

Solution 1: Reboot your PC and temporarily disable the Anti-virus software 

• You must first reboot your computer system
• After the reboot, go to QuickBooks Desktop and open it
• If the problem persists, you’ll need to turn off your antivirus for a while.

Note: If the problem persists after that, try temporarily disabling your antivirus software.

Solution 2: Perform a Clean Installation of QuickBooks Desktop on Windows

If the above solution won’t work out, you must try to reinstall your QB. to accomplish this, you can attempt the below steps for Clean Installation of QuickBooks: 

• By pressing the Windows + R keys at the same time, the Run Window will appear
• In the Run Windows search bar, type “Control Panel”
• Now, in the Programs and Features list, look for QuickBooks and click Uninstall/Change
• You must follow the on-screen instructions to complete the uninstallation process
• You can get the QuickBooks Clean Install Tool by clicking here
• Then, on the license agreement page, open the QB Clean Install Tool and click “I Accept”
• You can now perform a clean installation of QuickBooks on your Desktop by following the instructions that appear on your screen.

How to fix QuickBooks Has Stopped Working when updating company file?

Solution 1: Using a new folder location on the device to access the file

• To begin, press the Windows + E keys on your keyboard together to open a new window
• Look for the data file with the .qbw extension
• Do a right-click on it and select Copy followed by navigating C: drive and create a new folder
• “QBTEST” is the new name for this folder
• Copy the data file and paste it into the QBTEST Folder
• Once the file has been pasted into the folder, press the CTRL key to open QuickBooks
• To finish the process, click Open or Restore an Existing Company and select the QBTEST folder.

Solution 2: Try to create a new Windows Admin User 

If your Windows installation is damaged, you can create a new windows admin user. The following are the steps involved in this procedure:

• Open the Control panel by pressing the Windows Start tab
• To add or remove user accounts, click the Add or Remove User Accounts link
• After that, you’ll see the Manage Accounts dialogue box, where you can choose to create a new account
• Select the Create Admin Account option after entering the account name
• The Create Account tab should be chosen
• Open the company file with the newly created admin account and see if the issue still exists.

How to fix QuickBooks Has Stopped Working when backing up?

Solution 1: Verify and Rebuild QuickBooks Company File

A faulty backup path may be the cause of QuickBooks’ inability to back up the company file. Verifying the backup directory may help you figure out what’s wrong.

• Open QuickBooks and select Verify Data from the Utilities drop-down menu on the File menu
• If the Verify Data tool discovers problems with the company file, go back to the Utilities drop-down menu and select Rebuild Data
• Allow the tool to repair the damage in the company file, then try to backup the company file again to see if the “QuickBooks Has Stopped Working when backing up” error has been resolved.

Solution 2: Verify the Backup Directory in QuickBooks 

• Navigate to the Preferences section within QuickBooks Desktop
• Select Backup Options from the drop-down menu
• In QuickBooks, go to the Local Backup Only section and look at the backup directory you chose
• Check that the path to the backup file in QuickBooks is valid/appropriate 
• If the backup path is incorrect or unavailable, click Browse and choose the appropriate folder location to save the company file backup
• Alter the Backup Location in QuickBooks
• The Create Backup window also allows you to change the backup path before creating a backup of the company file.

How to fix QuickBooks Has Stopped Working when sending emails?

To send emails from QuickBooks, follow the solutions in the correct order.

Solution 1: Edit your email preferences in QB

• Go to the Edit tab in your QuickBooks application after you’ve opened it
• Select Send Forms from the Preferences drop-down menu
• Select the Send email using the option from the My Preferences tab
• Move back to the Edit tab and select the Preferences tab after clicking Ok
• Select Send Forms from the “My Preferences” tab, then QuickBooks Email
• After that, select Outlook as your preference and click “Ok” to confirm
• Check if the QuickBooks Has Stopped Working when sending emails error has been resolved by restarting your computer. 

Solution 2: Edit the Internet Explorer email Preferences 

• Open Internet Explorer after closing QuickBooks
• Navigate to the Tools >>> Settings >>> Internet options
• Select the Set Programs option from the Programs tab
• As the default email program, make sure Microsoft Outlook is selected
• Apply the changes and then click the Ok button to confirm
• Exit Internet Explorer and try sending an email through QuickBooks again to see if the solution fixed your problem.

How to fix QuickBooks Has Stopped Working when trying to print?

Solution 1: Check your Printer 

• To see if QuickBooks can print outside, take a printout in Notepad:
• To begin, press the Start Window Key and then type Notepad into the search box
• Write something in Notepad, then select File >>> Print
• Select the appropriate printer and then select the Print option
• If this doesn’t work out, you’ll have to move on to the next solution.

Solution 2: Run QuickBooks PDF & Print Repair Tool, from the tool hub program 

If the above solutions won’t worked out, Intuit suggested a tool called QuickBooks PDF and Print Repair Tool from the tool hub, you can run this tool by following the below steps:

Step 1: Download and Install the QuickBooks Tool Hub

• To begin, you must close QuickBooks
• The QuickBooks Tool Hub is a file that you need to download
• Then save the file somewhere you’ll be able to find it easily (like the downloads folder or the windows desktop)
• Now, open the downloaded file (QuickBooksToolHub.exe)
• To install, follow the on-screen prompts and then agree to the terms and conditions
• Finally, when the installation is complete, double-click the tool hub icon on your Windows desktop to launch it.

Step 2: From the Tool Hub, you need to run the QuickBooks PDF and Print Repair Tool

• To do so, go to the tool hub program and select the program problems
• Select the QuickBooks PDF & Print Repair tool from the drop-down menu
• It could take up to a minute to complete
• Then you must print, email, or save as a PDF again from QuickBooks desktop

The QuickBooks PDF Repair Tool can be used to diagnose and resolve printing issues. The following are the steps involved in this procedure:

• Locate the QBPrint.qbp file on the QuickBooks system that is having printing issues
• Manually rename the file by adding any word as a prefix
• The file location on windows 7, 8, 8.1, or 10 will be: C:\ProgramData\Intuit\QuickBooks 2XXX
• If you can’t find the file, make sure the hidden files and folders are unhidden
• The next step is to rename the QBPrint.qbp file using the right-click menu
• When you open QuickBooks and the company file, a new qbprint.qbp file will appear
• Moving forward, you should open a transaction in which you had a problem creating a PDF in QuickBooks or printing with QuickBooks, to see if it worked or not
• Finally, print from a QB sample company file to see if there is a problem with your company file.

How to fix QuickBooks Has Stopped Working after windows 10 update?

Solution 1: Fix the compatibility issue 

• First, type QuickBooks into the Windows search bar
• Once you’ve located the QuickBooks application, do a right-click on it and choose “Open File Location” from the menu
• Select the QB file and right-click it followed by selecting the “Properties” tab
• Now, click the “Compatibility” tab on the Properties dialogue box, and select Windows OS (8.1/8/7) from the “Run the program in compatibility mode for” drop-down box
• Finally, press the OK button after clicking Apply.

Solution 2: Block the QuickBooks Access to the Internet 

The QuickBooks executable file (QBW32.EXE) must be blocked from accessing the Internet as part of this solution. Disabling this QB feature may result in the QB installation and data being damaged. As a result, create a backup of your data before attempting this solution.

If you add a firewall rule to prevent the QuickBooks executable file (QBW32.EXE) from accessing the Internet, you should be able to run QuickBooks without any problems. To do so, take the following steps:

• Open the Control Panel on the system where the “QuickBooks Has Stopped Working” issue is occurring, and then select Windows Firewall
• From the left navigation pane of the Windows Firewall window, select “Advanced Settings”
• Click Outbound Rules when the “Windows Firewall with Advanced Security” window appears
• Select the “New Rule” option from the “Actions” pane on the right
• Click “Outbound Rules” in the ‘Windows Firewall with Advanced Security window
• Choose the “Program” radio button on the “Rule Type” window, then press the “Next” button
• Select the “This Program Path” radio button on the Program window, and then type the following path into the program path box.
  • For 64-bit Windows installations:
    • C:\Program Files (x86)\Intuit\QuickBooks 2010\QBW32.EXE
  • For 32-bit Windows installations:
    • C:\Program Files\Intuit\QuickBooks 2010\QBW32.EXE
• After that, “Next” should be pressed
• Select “Block the connection” from the Action window and then hit “Next”
• Make sure the Domain, Private, and Public options are checked in the “Profile” window before pressing the Next button
• Assign a suitable name to the newly created firewall rule (for example, Block QB Internet Connection) in the “Name” windows, and then click “Finish”
• In the end, close the Windows Firewall tab.

How to fix QuickBooks Has Stopped Working when connecting to bank?

Solution 1: Uninstall and reinstall QuickBooks 

• First, QuickBooks is closed/exited
• To access the Finder menu, go to the File menu and select Finder
• Choose Go from the menu and then choose the applications 
• Search for QuickBooks and then trash the QB icon by dragging it to the Trash icon
• After that, delete the QuickBooks PLIST files to restore the default settings for all preferences
• To do so, follow these steps:
  • Select Go from the Finder menu
  • Select Library while holding the Option key
  • Open the Preferences folder, then look for the PLIST files named QB and your version, and drag them to the Trash
  • Finally, remove all trash from the area.

Now, ensure that your device is restarted to ensure that all components have been updated. After that, you can begin reinstalling QuickBooks and setting up your bank feeds again.

Solution 2: Try disconnecting and then reconnecting the bank account  

• Select the account you want to disconnect from the Banking tab
• Press the pencil icon in the blue highlighted box and select Edit account info
• On save, check the box next to Disconnect this account
• Save and close the window
• In the top right-hand corner, select Add account
• Find your bank and sign in
• To connect your bank account, follow the onscreen instructions.

Your connection has been reset, and any new transactions should appear in the banking tab.

How to fix QuickBooks Has Stopped Working when closing?

Solution 1: Try closing one Windows at a time 

It is pretty possible when you attempt to close all open files at the same time could lead to the application to crash. Close each open QuickBooks window separately to see if this is the problem. To ensure the program does not crash, first click the “X” in the upper-right corner of the main window and wait one to two seconds. If it closes without a hitch, close each window in the reverse order in which they opened until the company file is successfully closed.

Solution 2: Suppress the Desktop 

You can suppress the desktop before you start troubleshooting, allowing you to start QuickBooks without having to open a company file. This will assist you in determining whether the issue is with the data, program, system, or user. To do so, hold down the “Ctrl” key while double-clicking the QuickBooks icon to launch the program. There is a data or network problem if you start QuickBooks while suppressing the desktop and get an error or if QuickBooks crashes. It’s possible that you have damaged data if you don’t see any network programs.

How to fix QuickBooks Has Stopped Working after clone?

Solution 1: Reconfigure your QuickBooks by deleting the ECML file 

• To open the run box, first press and hold the Windows + R keys on your keyboard together
• Next, you must type c:/program/entitlementclient/v8 and then hit the Enter key
• Now, Windows Explorer will open at the location you specified, and you must locate the ECML file
• After that, do a right-click on the ECML file followed by choosing “Delete” from the context menu
• Once done with that, simply close the window and re-configure QuickBooks
• You will be able to quickly resolve the QuickBooks Has Stopped Working after cloning error by deleting the ECML file

If the above step fails, you can simply try another method to resolve the error.

Solution 2: Rename the ECML file 

• Close any messages that appear on your screen or in QuickBooks
• Go to the c:/programdata/intuit/entitlementclient/v8 in your computer
• Perform a right-click on the entitlementdatastore.ecml file and choose “Rename” from the drop-down menu
• Rename it to whatever you want 
• Then open QuickBooks and follow the on-screen instructions to re-register it.

How to fix QuickBooks Has Stopped Working on chrome? 

Solution 1: Check the Date and Time of your system 

One of the most common causes of QuickBooks Online errors on Chrome browser is incorrect date and time. Check to see if your computer is displaying correct data and time, and if it isn’t, follow the steps below:

• Control Panel can be accessed by pressing Windows + R keys together and typing Control Panel
• Press Enter and type Date and Time into the top-right search bar
• Under the Date and Time section, click Set the Time and Date
• Now, select “Change and Time” from the drop-down menu
• Click “Apply” and then the “Ok” tab after setting the correct Date and Time for your location.

Solution 2: Clear all the browser cache and cookies 

• Press the Ctrl + Alt + Delete keys altogether from your keyboard to open the Chrome browser
• Select All Time from the Time Range drop-down menu
• Check the boxes for Cookies and other side data, as well as Cached images and files
• Clear the data by clicking the Clear button
• After the data has been cleared, try using your Chrome browser to access QuickBooks Online again.

If these steps won’t work out then you can try reconfiguring your Antivirus and Firewall or resetting your Internet Security and Privacy Level. 

How to fix QuickBooks Has Stopped Working during rebuild?

QuickBooks Built-In “Rebuild & Repair” Command to Repair Errors and Corruptions

To fix errors and corruption within QuickBooks applications, Intuit’s QB includes a built-in “Repair and Rebuild” feature. Here’s how to use this command:

Note: It is recommended that you keep a recent and complete backup of your QuickBooks before running this command.

Step 1: On the PC where the company file is saved, open the QuickBooks software. (Note that the rebuild will take place on this PC rather than over the network)

Step 2: Switch to Single-user mode by clicking File.

Step 3: Re-sort the list of names, items, and charts of accounts, payroll, and other items as an administrator. Re-sorting the list restores the list’s default order.

Note: Do not cancel or terminate the Rebuild Data Utility until it has completed its task.

Step 4: Now, Verify the data 

• Go to the File >>> Utilities >>> Verify Data from the File menu
• If the message “QuickBooks detected no problems with your data” appears, you don’t need to do anything else
• But if “Your data has lost integrity” message appears – This indicates that your files have been damaged and that you will need to rebuild them

Step 5: Rebuild the Data 

• Go to the File >>> Utilities >>> Rebuild Data from the File menu
• If a warning message appears, click “Ok” to save your company file
• If the message “QuickBooks rebuild not responding” appears on your PC, move your mouse cursor and wait for it to finish
• Finally, click “Ok” when it says “Rebuild has completed”

Step 6: To check for any remaining data damage, repeat Step 5. If the verify still fails, proceed to the next step

Step 7: Look for QBWin.log files and double-check the entries to see if the problem has been resolved.

How to fix QuickBooks Has Stopped Working while verifying Data?

Solution 1: Repair the company file using the Rebuild Data tool 

QuickBooks Desktop includes a Rebuild Data tool that automatically corrects minor data issues in company files.

• Select Rebuild Data from the File menu by hovering over Utilities
• Select OK to close the QuickBooks Information window
• To save a backup, follow the prompts on the screen
• Allow the program to correct your file
• It is possible that it will take a while
• QuickBooks may appear to be frozen, but it is still operational as long as you can move your mouse
• Select OK after the tool has finished
• Select File from the drop-down menu
• Then select Verify Data from the Utilities drop-down menu
• Allow the tool to perform a data check on your file.

Select “Ok” if QuickBooks finds no errors. You may continue to use your company file, if there is no data loss on your end. But in case, if QB finds an issue with the company file then you’re supposed to select the “Rebuild Now” option.

How to fix QuickBooks Has Stopped Working in multi-user mode?

Solution 1: Rename the *.TLG and the *.ND files 

In QuickBooks, the network data and transaction log files are called .ND and .TLG, respectively, and they help QB connect to and open the company file. Damage to any of these files can make it difficult for QuickBooks to access the company file, so renaming them forces QuickBooks to create new ones that are free of corruption and damage.

Here are the steps to help you locate the .TLG and .ND files before you rename them:

• Open the QuickBooks Company File in a new window
• Press the F2 key while on the Home page
• The window for Product Information appears
• The location of the Company File can be found under File Information
• The .TLG and .QBW.ND files are both located in the same directory
• Do a right-click on the above-mentioned files in the location to rename them.

Solution 2: Check the services on your Server 

Certain services run in the background of your Windows PC, assisting QuickBooks in multi-user mode to run smoothly. You may have trouble running QuickBooks in multi-user mode if any of these services stops working or is not set to run automatically when Windows starts. We’ll start the QuickBooks database service and set it to run automatically in the steps below to eliminate multi-user errors in QuickBooks.

• Open the Windows Start menu on your server computer
• To open the Run command window, type Run in the text box
• Hit “Enter” after typing services.msc into the Run window
• Perform double-click on the QuickbooksDBXX when you find it
• Change the Startup type to Automatic
• The status of the service should be either Running or Started
• Otherwise, press the Start button
• Select the Recovery option from the drop-down menu
• Select Restart the Service from the drop-down menus below
• There are three types of failures: the first, the second, and the subsequent failures
• To save the changes, select “Apply” and then “Ok” button
• The steps should be the same as for QBCFMonitorService.

In any case, the above solution still does not resolve the error then you can try configuring your Windows Firewall Settings or you can make use of tools called QuickBooks Database Server Manager or QuickBooks File Doctor to overcome the error. 

How to fix QuickBooks Has Stopped Working after payroll update?

1. Your payroll tax table needs to be updated. To get a payroll update, go to the employee’s menu and select the option Get payroll update, then click the link to download. If the problem persists, rename the CPS folder to CP SOLD.
2. In safe mode, download the payroll update. To do so, you must first shut down your computer and then restart it in safe mode. After the download is complete, reboot your computer in normal mode.
3. Make a browser setting change in Internet Explorer. Go to the tools menu after opening the internet settings in your browser. Now go to the advanced tab and select the Internet option. After that, select either restore default or reset, and then click OK to save your changes.
4. Repairing the QuickBooks Desktop software. To begin, go to the control panel >> programs and features >> QuickBooks >> uninstall/change option >> Repair option. Then complete all of the steps to repair the tour software.

How to fix QuickBooks Has Stopped Working when reconciling?

Solution 1: Run the QuickBooks Install Diagnostic Tool 

• Download the QuickBooks Install Diagnostic tool from the official Intuit website
• A prompt appears on your screen, requesting that you select a location for the data to be saved
• Save the file to your computer’s desktop
• On your computer, run the QBInstall tool
• Make sure that you download the updates for all the components of your QB
• Save the changes by restarting your computer.

Solution 2: Reconcile Screen 

• You have to verify that the reconcile screen appears on your screen when run a report 
• In case, you don’t see the reconciliation screen then you’re supposed to close the software and try again to run the report
• You can also fix these issues by repairing the QuickBooks installation and files.