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Sage 50 Generic COM Error

Sage 50 Generic COM Error

SAGE 50 Generic COM Error, Unable to send all emails or Failed to output

Sage 50 is a highly prominent accounting software and it has gained a brand name for itself in the accounting world. It has numerous features, basically the upgraded version which contains many features that have made this software’s demand very high in the market.

Due to numerous features, maximum small and medium sized industries are strongly switching towards this amazing accounting software. Now it has become every one’s preference.

Error Code
Generic COM ErrorDeveloper:Sage
Error Description

‘Unable to send all emails’, ‘Generic COM Error’ or ‘Failed to output


Sage 50
It may be due to multiple versions of Outlook installed. Applies to:

Symptom Incomplete and corrupted email writer setting. Possible Solution

Check The Outlook Version Compatibility

It also assists in multiple important activaties such as inventory tracking, flow management and tracking payments. Sage 50 accounting software is extremely safe, secure and manages data with complete safety configurations.

No software is free from errors. The user can fix the error and problems before doing their work on Sage such as Error 2 MAPI_E_FAILURE and SAGE 50 Generic Com Error.

Sage 50 Email MAPI errors

Exact Error Shown While User Facing Sage 50 Generic COM Error

‘Unable to send all emails’, ‘Generic COM Error’ or ‘Failed to output

Causes of SAGE 50 Generic Com Error

Sage 50 Generic COM Error is a  problem occurred when sending your email.

To know more read below:

  • It may be due to multiple versions of Outlook installed.
  • Sometime due to outlook set to run as administrator, it could be one reason.
  • Due to enabled User Account Control (UAC)
  • It may be due to improper email setting.
  • Incomplete and corrupted email writer setting.

Resolutions of the SAGE 50 Generic Com Error

To Fix Sage 50 Generic COM Error check if Outlook version is compatible with Sage software.

Read More Below:

1. Solution One: Check The Outlook Version Compatibility

  • The user needs to check their version of Outlook is compatible for their Sage software.
  • Install all the latest updates for the versions of Outlook.
  • After completing this task, again try to send an email.

2. Solution Two:

  • First, shut down all the programs and right-click. Then select the Outlook shortcut and click on Properties.
  • Click on the Compatibility tab, here tick on Run this program as an admin check box.
  • Click on Ok and right click on the Sage software shortcut and click on Properties.
  • After completing this task, try to email the document again.

3. Solution Three:

  • The user needs to check the setting of Microsoft Outlook opens correctly.
  • Close Microsoft Outlook and reopen it.
  • On your computer, the user needs to right-click on any word document file and click on Send.
  • Hold the Windows Key+R and write the name/control Microsoft. Default Programs and press the Enter button.

4. Solution Four:

  • If the user has an issue with an invoice, purchase order, sales order, statement, or remittance layout, or tries to remove the email signature.
  • Go to the setting and click on Email Default
  • Click on relevant issues such as issues with invoice layout.

Alternate Solutions to Fix SAGE 50 Generic COM Error, Unable to Send All Emails

Download the SBDDesktop.exe.config file

  • First of all, you have to go to the official website of Sage and click on the SBDDesktop.exe.config file download button.
  • After that you are asked to save the file, then click on Save File.
  • Note: The download file will be downloaded according to your choice of folder. To see your download folder, press Ctrl + J on your keyboard.
  • Browse to where the file is downloaded, and right-click on the SBDDesktop.exe.config file and copy it.
  • Note: You have to make sure that you have copied the copy file from the original file and not the duplicate file like SBDDesktop.exe(1).config.
  • In Sage 50 cloud accounts, log in to your company and click on the Help icon and select About.
  • After that, you have to click on the program directory path under the program details.
  • Then inside the File Explorer window, right-click and then click on the paste to paste the downloaded file into the program folder.
  • After that, you have to close the File Explorer window and then also close the Sage 50Cloud account and open it again.

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