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Sage 50 Backup Error (Unable to Backup or Restore)

Sage 50 Backup Error

Sage 50 is well-known and one of the best accounting programs for small and large organizations. However, sometimes it shows error messages. The Sage Backup Error is one of them. The Sage 50 Backup Error occurs when a user creates a backup, they will see a Display Error – Backup Failed or Restore Failed not able to Restore’ when a user tries to create a folder for backup in C:\Documents and Setting\[username] the restore failed while they restoring the backup created via Winzip application.

You will also face the error when you try to restore a backup and the restore fails due to the corruption of the data. Backup the File Directly into a USB Flash Drive To Solve the Sage 50 Backup Error. Continue Reading the Article to Know More About the Sage 50 Error.

Quick Overview of Sage 50 Backup Error

Error Code:Backup ErrorDeveloper:Sage Group
Error Description:“Backup Failed or Restore Failed not able to Restore”Software:Sage 50
Symptoms:The Size of the Folder is too Large.Applies to:Windows 10 and 11
Cause:The cause of Sage Backup Error is if the files stored are too large & the files are not responding.Solution:Change the backup folder location from the USB drive to a different folder on the computer desktop or either in the C:\ drive.

What causes the Sage 50 backup error?

The cause of Sage 50 Backup Error is if the files stored are too large & the files are not responding.

For more information read in detail below:

  • When there are backups already present in the SAJ folder, it leaves no room for the new backup.
  • The backup files are always stored in the SAJ folder. We see the ‘Not Responding‘ message when the size of the folder is too large.

How to Fix The Sage Backup Error?

To fix the Sage 50 Backup Error first start the Backup process, once the process has begun then go and change the USB Backup Location.

To Know more Read the details given below:

Make sure the organization file and record are in the Single User mode to create a backup.

Method 1: The Company File is Backed Up in The USB Flash Drive Directly

  • On Sage 50 program backup window.
  • Change the backup folder location from the USB drive to a different folder on the computer desktop or either in the C:\ drive.
  • Click OK.

Method 2: I Don’t Have Appropriate Benefits to Create The Backup

  • Search the Sage 50 program shortcut icon on the desktop.
  • Press the Right-click on the icon and then select the button Run as administrator.
  • Choose Restore from the backup.
  • Follow the procedure to restore your backup.
  • In case this thrives, at this point, your system Windows has the limited Sage 50.
Important: You have to uninstall and then reinstall the Sage 50 as an administrator (same procedure to step 2), and then disable the antivirus which is running when you reinstalling your Sage 50.

Method 3: The Size of The File is Too Big Because of The Backup Into The Working Folder (.SAJ)

  • Shut the Sage 50 program.
  • Open Windows Explorer by pressing the Windows key into the keyboard and then press the letter E key which appears on the keyboard.
  • Find the location where you saved your data or file.
  • Search the organization files.SAJ folder and then double-click on it to open its objects.
  • In case there is any backup (.cab files) or if the folder of backup is into them.SAJ folder, change the backup folder to a different location.SAJ folder.
  • Likewise, check inside the MySQL and simply folders situated into the.SAJ folder in case any backups are there.
  • You should not save the backup data in the.SAJ folder; generally this will occur once more.
  • In case you restore the backup data which you have moved from the.SAJ folder, a similar issue will happen once more.
  • It is suggested you create new backups and erase the past backup records (as the past backups carry the backup data into the SAJ folder).
  • Attempt to back up the organization file once again.

Method 4: The backup record is saved into the folder of Program files which is limited (Windows 8)

  • On Sage 50 backup screen.
  • Alter the backup folder location from C:\Program files\xxx to a different folder on the desktop or either in C:\ drive.
  • Click OK.

Method 5: Restore is Failed While Restoring The Backup Which is Created by the Winzip Application

  • Now, Uninstall the Winzip application that transformed the backup file back into the cab file.
  • In case the restore fails with an attointomolar message, at the point the backup file might be incomplete or corrupt.
  • You may try a different backup.
  • In case Winzip is required, you have to install it again after this process.

Method 6: The location of The Backup File is Indicating to A Non-existent Index/drive

  • On Sage 50 backup screen.
  • Alter the backup folder location from the past location into a new area on a network drive.
  • Click OK.

Method 7: Compatibility Problems with System Windows

  • Press the Right-click on the Sage 50 Accounting program icon and then select Properties.
  • Click the Compatibility.
  • Check the ‘Compatibility mode’ area to make surety of running the program into the compatibility mode for: is not checked.
  • Click on the OK.

How To Create a Backup in Sage 50

Here are the mentioned steps to create a backup in Sage 50, you can follow all the steps carefully for creating a backup in Sage 50.

  • To Backup first, the user has to login
  • Login as Administrator and be in single-user mode if using Sage 50 Premium or Quantum Accounting
  • Go to Backup by Navigating to File
  • To Access the Backup, use the toolbar at the top of the home screen
  • In the Sage 50 Accounting Backup Enter the File Name
  • Choose a location where the backup can be stored
  • The .SAJ Folder should not be used, because the program backs up the File in the particular folder.
  • For Immediate Backup, the backup file path that was used recently is set as the default
  • If fully certain, only then replace an existing backup
  • Click OK and Start the Backup Process

When Should a Backup Be Created

Creating Backups is important for businesses, Business Holders should create a backup of every business transaction, they perform or file they are working with. If the Files are Backed Up then, it will become easier for them to look for files, if a certain file is missing or deleted. The Software’s End User is responsible for creating backups.

How to Restore a Backup in Sage 50

Here are the mentioned steps to restore a backup in Sage 50, all these steps you can follow to restore Sage 50 backup.

  • Open Sage 50 and go to File and Restore
  • Search and Go to the location of the Backup File. (PTB file).
  • Choose how you want to Restore the file
  • Current Corporation Data Should be Replaced to a New Company (Existing Data Will Not be Overwritten)
  • Choose the Restoration Option: i) Company Information ii) Customized Forms iii) Online Transactions iv) Intelligence Reporting Reports
  • The Company File will start working, once the Restoration is Complete

When Should the Backup be Restored

  • Incorrect Data Entered
  • Corrupted Data
  • Data Missing
  • System Drive Failed
  • Move Data To New Data Server

Sage 50 Unable To Perform Automatic Backup

When a User wants to backup a file but does not want to Perform the whole Backup Procedure every time, they can Select the Automatic Backup Option. Due to Some Errors Sometimes the User is Unable to Perform Automatic Backup because the user is unable to Configure the Setup to backup the data and Locate where the Data is Stored.

Ways to Enable Sage 50 Automatic Backup

  • From the Sage 50 Software Choose ‘File’ and Select ‘Automatic Backup’
  • Choose the Company Directory by Selecting ‘Browse’
  • Select the Folder’s Destination where the Backup Files have to be saved from ‘Save to Backup’
  • Choose Automatically Create a New Backup File from the ‘If the backup file already exists an option
  • Save and Choose a location and File Name for the Configuration File
  • Save and Set a Schedule for the backup
  • Now Apply the Changes by setting the Password for the Windows Account

How to create a cloud backup in Sage 50

Here are the mentioned steps to create a cloud backup in Sage 50, all these steps you can follow to create a cloud backup in Sage 50.


Supporting cloud backup in Sage only when you have everything.

  • First of all, you must have a subscription to Microsoft 365 Business Standard.
  • The login you have has been assigned the Global Administrator role.
  • The login you are using to sign in to Sage should not be an email alias.

Create a cloud backup

  • First, go to File Backup.
  • After that, you have to click on the checkbox of cloud backup.
  • Then enter your Microsoft 365 username on the Sign in Windows, Email, Phone, or Skype box and click the blue button.
  • After that, enter your Microsoft 365 password in the Password box on Windows and click on Sign In.
  • Then you have to click on OK on Sage 50 Backup Windows
  • If you have also checked on the local backup then the local backup will also run simultaneously. When you are uploading the last backup, you see a message, then your backup is uploaded to your onedrive storage in Microsoft 65.

How to Scheduled cloud backups

  • First of all, you have to go to Setup, Settings, Company, and Backup.
  • Then in the Scheduled backup section, check the checkbox to Back up this file automatically, if not already checked, and select the frequency you want to back up.
  • Then check the checkbox to create a cloud backup.
  • After that click on the blue link to sign in to your Microsoft 365 account.
  • Then enter your Microsoft 365 username in the sign-in window, email, phone, or Skype box, and click on the blue buttons.
  • After that enter the password in the Microsoft 365 Password box and click on the Sign In button.
  • Uncheck the Create local backup checkbox if you only want to schedule cloud backups.
  • Then click OK on the Settings window.

Sage 50 Create New Company From Backup

  • Make a recent backup of the data, and save it locally or on a USB stick, external hard drive, etc.
  • Click Add Company in the Company Selection window of Sage 50cloud Accounts.
  • To restore a company from a backup, click Restore – Restore a company from a backup.
  • Click Open and Next, then Restore the backup taken in Step 1.

Sage 50 Backup Not Working

When Sage 50 backup is not working, it can be frustrating and potentially harmful for businesses. Fortunately, there are several solutions that users can try to resolve the issue. Here are some possible solutions:

  • Check backup settings: Make sure that the backup settings in Sage 50 are configured correctly. Check that the backup location is specified correctly and that the backup schedule is set up correctly.
  • Check storage space: Ensure that there is enough space on the backup storage device to save the backup file. If there is not enough space, the backup may fail.
  • Verify file integrity: Verify the integrity of the backup file by checking for any corruption or damage. If the file is corrupt, attempt to restore the backup from a different device or backup file.
  • Run as administrator: Try running Sage 50 as an administrator to give it the necessary permissions to perform backups.
  • Update software: Ensure that Sage 50 is up to date with the latest version and updates. Sometimes, outdated software can cause issues with backup functionality.
  • Contact support: If the issue persists, it may be helpful to contact Sage 50 support for assistance. They can provide further guidance and troubleshooting steps to resolve the issue.

By trying these solutions, users can potentially resolve the issue with Sage 50 backup not working. It is important to ensure that backups are functioning properly to protect against data loss or corruption.

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