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Sage 50 Backup Error

Sage 50 Backup Error

Sage 50 is well known and one of the best accounting program for the small and large organization. However, sometimes it shows error messages. The Sage Backup Error is one of them. The Sage 50 Backup Error occurs when a user creates a backup, they will see a Display Error – Backup Failed or Restore Failed not able to Restore’ when a user trying to create a folder for backup in C:\Documents and Setting\[username] the restore failed while they restoring the backup created via Winzip application.

You will also face the error when you try to restore a backup and the restore fails due to the corruption of the data. Backup the File Directly into a USB Flash Drive To Solve Sage 50 Backup Error. Continue Reading the Article to Know More About the Sage 50 Error.

Exact Error Shown While User Facing Sage Backup Error

“Backup Failed or Restore Failed not able to Restore”

Error Code
Backup ErrorDeveloper:
Sage Group
Error Description

“Backup Failed or Restore Failed not able to Restore”


Sage 50
The cause of Sage Backup Error is if the files stored are too large & the files are not responding. Applies to:

Symptom The Size of the Folder is too Large. Possible Solution

Change the backup folder location from USB drive to a different folder on the computer desktop or either in C:\ drive.

Causes of Sage Backup Error:

The cause of Sage 50 Backup Error is if the files stored are too large & the files are not responding.

For more information read in detail below:

  • When there are backups already present in the SAJ folder, which leaves no room for the new backup.
  • The backup files are always stored in the SAJ folder. We see the ‘Not Responding’ message when the size of the folder is too large.

How to Fix The Sage Backup Error?

To fix the Sage 50 Backup Error first start the Backup process, once the process has began then go and change the USB Backup Location.

To Know more Read the details given below:

Make sure the organization file and record is in the Single User mode to create a backup.

1. Solution One: The Company File is Backed Up in The USB Flash Drive Directly

  • On Sage 50 program backup window.
  • Change the backup folder location from USB drive to a different folder on the computer desktop or either in C:\ drive.
  • Click OK.

2. Solution Two: I Don’t Have Appropriate Benefits to Create The Backup

  • Search the Sage 50 program shortcut icon on the desktop.
  • Press the Right-click on the icon and then select the button Run as administrator.
  • Choose Restore from the backup.
  • Follow the procedure in order to restore your backup.
  • In case this thrives, at the point, your system Windows has the limited Sage 50.
Important: You have to uninstall and then reinstall the Sage 50 as an administrator (same procedure to step 2), and then disable the antivirus which is running when you reinstalling your Sage 50.

3. Solution Three: The Size of The File is Too Big Because of The Backup Into The Working Folder (.SAJ)

  • Shut the Sage 50 program.
  • Open the Windows Explorer by pressing the Windows key into the keyboard and then press the letter E key which appears on the keyboard.
  • Find the location where you saved your data or file.
  • Search the organization files.SAJ folder and then do double-click on it in order to open its objects.
  • In case there is any backup (.cab files) or in the event that the folder of backup is into them.SAJ folder, change the backup folder to a different location of.SAJ folder.
  • Likewise, check inside the MySQL and simply folders situated into the.SAJ folder in case any backups are there.
  • You should not save the backup data in the.SAJ folder; generally this will occurs once more.
  • In case you restore the backup data which you have moved from the.SAJ folder, a similar issue will happen once more.
  • It is suggested you create new backups and erase the past backup records (as the past backups carry the backup data into the SAJ folder).
  • Attempt to back up the organization file once again.

4. Solution Four: Backup record is saved into the folder of Program files which is limited (Windows 8)

  • On Sage 50 backup screen.
  • Alter the backup folder location from C:\Program files\xxx to a different folder on the desktop or either in C:\ drive.
  • Click OK.

5. Solution Five: Restore is Failed While Restoring The Backup Which is Created by Winzip Application

  • Now, Un-install the Winzip application that transformed the backup file back in the cab file.
  • In case the restore is failed with the similar message, at the point the backup file might be incomplete or corrupt.
  • You may try a different backup.
  • In case the Winzip is required, you have to install again after this process.

6. Solution Six: Location of The Backup File is Indicating to A Non-existent Index/drive

  • On Sage 50 backup screen.
  • Alter the backup folder location from past location into a new area on a network drive.
  • Click OK.

7. Solution Seven: Compatibility Problems with System Windows

  • Press the Right-click on the Sage 50 Accounting program icon and then select Properties.
  • Click the Compatibility.
  • Check the ‘Compatibility mode’ area to make the surety of running the program into the compatibility mode for: is not checked.
  • Click on the OK.

How To Create a Backup in Sage 50

  • To Backup first the user has to login
  • Login as Administrator and be in single-user mode if using Sage 50 Premium or Quantum Accounting
  • Go to Backup by Navigating to File
  • To Access Backup, use toolbar at the top of home screen
  • In the Sage 50 Accounting Backup Enter the File Name
  • Choose a location where the backup can be stored
  • The .SAJ Folder should not be used, because the program backs up the File in the particular folder.
  • For Immediate Backup the backup file path that was used recently is set as default
  • If full certain, only then replace an existing backup
  • Click OK and Start the Backup Process

When Should a Backup be Created

Creating Backups are important for Business, Business Holders should create a backup of every business transaction, they perform, or file they are working with. If the Files are Backed Up then, it will become easier for them look for files, if a certain file is missing or deleted. The Software’s End User is responsible for creating backups.

How to Restore a Backup in Sage 50

  • Open Sage 50 and go to File and Restore
  • Search and Go to location of Backup File .(PTB file).
  • Choose how you want to Restore the file
  • Current Corporation Data Should be Replaced to a New Company (Existing Data Will Not be Overwritten)
  • Choose the Restoration Option : i) Company Information ii) Customized Forms iii) Online Transactions iv) Intelligence Reporting Reports
  • The Company File will start working, once Restoration is Complete

When Should Backup be Restored

  • Incorrect Data Entered
  • Corrupted Data
  • Data Missing
  • System Drive Failed
  • Move Data To New Data Server

Sage 50 Unable To Perform Automatic Backup

When a User wants to backup a file, but does not want to Perform the whole Backup Procedure every time, they can Select the Automatic Backup Option. Due to Some Error Sometimes the User is Unable to Perform Automatic Backup because the user is unable to Configure the Setup to backup the data and Locate where the Data is Stored.

Ways to Enable Automatic Backup

  • From the Sage 50 Software Choose ‘File’ and Select ‘Automatic Backup’
  • Choose the Company Directory by Selecting ‘Browse’
  • Select the Folder’s Destination where the Backup Files have to be saved from ‘Save to Backup’
  • Choose Automatically Create a New Backup File from the ‘If the backup file already exists’ option
  • Save and Choose a location and File Name for the Configuration File
  • Save and Set a Schedule for the backup
  • Now Apply the Changes by setting the Password for the Windows Account

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