Fix QuickBooks Could Not Connect to Email Server Error

The face of accounting and bookkeeping has changed significantly since Intuit launched QuickBooks. Accounting operations, which were once thought to be exceedingly difficult and time-consuming, have now become easy and hassle-free thanks to the development of the QuickBooks software. In reality, a lot of businesses, regardless of their sizes, have benefited greatly.

The error message “Could not connect to the email server” is one that users encounter frequently these days. When users use the webmail feature in QuickBooks Desktop and enter their email address and password, they frequently run into this problem. So, you can go through this article.

When you are using QuickBooks Desktop and accessing its webmail, you face an error after entering your email password. You get this error message on the screen, which states,

“Couldn’t Connect to Email Server: We were unable to connect to the email server for your email provider” or “QuickBooks was unable to send your form.

What is Quickbooks Couldn’t Connect To The Email Server

Unable to send the email using QuickBooks software? You have to first update your software to the latest version. Then reset the settings of webmail and check your email credentials. This way you get to resolve the QuickBooks couldn’t connect to the email server.

Causes Behind the QuickBooks Could Not Connect to Email Server Error

Reasons that cause QuickBooks to display QuickBooks Couldn’t Connect to the Email Server, that is below:

• Firstly check your internet connection because if the network connection is poor, then this error comes out.
• If you entered the wrong ID  and password.
• The settings of the Email Server are incorrect.
• Check if your QuickBooks software then outdated and needs to be updated.
• If the setting is incorrect, then internet explorers may also hamper QuickBooks connection with the email server.
• QuickBooks Couldn’t Connect to the Email Server, an error occurs when you log in to your system and you don’t have admin credentials.
• Damaged or corrupt Email application
• Damage data (Record ) related to the QuickBooks.

Under IE settings to default

Error Message	Solution
Internet is not connected or the firewall is blocking the connection	You need to open Internet Explorer and access the website
Email server settings are not configured properly	Check  if you have the correct settings configured
Providing the incorrect email address or password	Try Logging in through a web browser and check if the email and passwords are working fine and if they are correct

Things, You May Need to Know

• If QuickBooks does not accept your password then you have to view the QuickBooks will not accept my webmail password 
• If you are unable to log in with a Gmail account then you are required to view the QuickBooks 2016 couldn’t connect to an email server
• Unsubscribe from the secure webmail, and QuickBooks will appear for you to enter the webmail password for the initial user to whom you send an email. 
• Users face many issues while trying to connect with an email server. The errors known as the QuickBooks 2014 ‘couldn’t connect to the email server. The user has to fix this error as quickly as possible. 
• QuickBooks Premier is one of the most upgraded QuickBooks but as with other online accounting software, QuickBooks also encounters many issues. Sometimes, the user might be unable to connect to the email server due to many reasons. This kind of message “couldn’t connect to email server QuickBooks desktop premier” will appear on your screen.

Related Topic: Fix QuickBooks Won't Send Email Invoices

Ways of Resolving QuickBooks could not connect the Email Server Error

Below are Simple solutions to fix QuickBook’s unable to send emails due to server issues or network connection failures:

• Upgrade to The Latest Version
• Reset Your WebMail, Verify the Setting
• Change The Internet Setting to The Default Option
• Anti-virus/Third-party software blocks the QuickBooks access
• Sure about the email credentials
• To figure out this issue, rename the network data files (.ND)
• Manage your QuickBooks Database Server Manager
• Validate your QuickBooks Desktop File Hosting

Here we are talking about “how to fix the error QuickBooks could not connect the Email Server”, we a explain more than one step for resolving this error :

Method 1: Upgrade to The Latest Version

Update your QuickBooks Desktop to the latest release version:

• In the first step go to the upgrade to the latest version.
• In the next step there are two choices: first is to make sure about the selected product, and second one is, if you want to change then visit the change link and select the QuickBooks product.
• After that download the Update file, and select the Update button.
• In the last step, we learn about how to set QuickBooks automatically, download the latest version, and how to update, before doing the Select Automatic Update.

Method 2: Reset Your WebMail, Verify Setting

In QuickBooks, it is required to reset the webmail preference:

• In the 2nd step, there is the choice of the user, from the QuickBooks edit menu
• Then select the send forms option on the left page menu.
• Let’s move along the next, in my preferences, choose the email account that you want to use and press the edit button.
• In the next step click edit, after opening the edit email information window, Navigate to the SMTP server area, and reset the server name.

Method 3: Change The Internet Setting to The Default Option

In QuickBooks, it is required to set Internet Explorer as a default browser by using these steps:

• Firstly, open Internet Explorer (IE), and hit the tools menu or Gear icon.
• After that choose the Internet option.
• Then, go to the Advance Setting tab and select the Restore setting option.
• In the last step choose OK, then shut down the browser.

After following the above steps, It is clear that the error came because of some violation of the Anti Virus. In such situations, It is always better to have a consultation with an IT person or Anti Virus provider to ask for help.

After the above three listed solutions, if you are still facing the same issue again, then you can perform the following solutions according to the error message;

Error Messages & Their Solutions

Error – Internet not connected or Firewall blocking the connection.

Solution - Open internet explorer and try to connect or access the websites.

Error – Entered wrong authentication, wrong email, or password 

Solution - In this case, you can login via email account through a web browser and check whether an email account and password are working or not .

Method 4: Anti-virus/Third-party software blocks the QuickBooks access

There are various changes that your anti-virus might be blocking your QuickBooks access. Check our Anti-virus setting to make sure that it’s not blocking QuickBooks access and also ensure to turn off the email filtering advantages if they are available.

Method 5: Sure about the email credentials

Most of the time, this issue arises when the user enters the wrong username and password.  Open and check your web browser and then log in to your email address and enter your username and password. If they don’t work then you have to reach your email provider to reset the login credentials.

Method 6: To figure out this issue, rename the network data files (.ND)

To troubleshoot the QuickBooks Couldn’t Connect to the Email Server error rename the network data file (.nd):

• First of all, close your QuickBooks
• Then,  open the file location and locate for .ND files  
• Select the File and press the F2 key to rename the file 
• The user has to add OLD before the file name 
• Agree with the displayed instructions and hit the Enter key.

Method 7: Manage your QuickBooks Database Server Manager

In case you want to Manage your QuickBooks Database Server Manager carry out the steps below:

• Go to your window key and click on the search bar 
• Then write “QuickBooks Database Server Manager”
• They will appear on your window and then delete and then delete all pre-existing folders 
• Now, you have to add the QuickBooks Company File Folder in the Database manager 
• At last, scan that folder and make notes of all errors in the QuickBooks Database server manager.

Method 8: Validate your QuickBooks Desktop File Hosting

Hosting services sometimes create conflict issues between the QuickBooks server and the workstation. With these following steps, get rid of these problematic issues.

Step 1: Turn off hosting on all workstations

Steps to Turn off hosting on all workstations:

• First of all, open your QuickBooks menu and then choose the utilities 
• Now, you have to choose the “Stop Hosting Multi-user access”
• Give a click on the YES confirmation 

Step 2: Turn on Hosting on the server computer

Turn on Hosting on the server computer by using the below steps:

• Go to your  window Key and then write the “Window Task Manager”
• Hit the Enter key and click on the “More Details” option of the Task window manager 
• Open your services and click on the QBDBMgrN.exe from the list-menu 
• In the last, you just need to start the service and then choose the ”Automatic Start” option.

If you are still unable to perform thorough troubleshooting of the problem, then the issue could be with the system or its settings. We advise you to get in touch with the AccountingErrors QuickBooks Tech support team of experts who can help you out in eliminating the issue. They are a third-party company that has a strong team of QuickBooks experts at their help desk.

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