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Acrobat.exe Entry Point Not Found QuickBooks

Acrobat.exe Entry Point Not Found QuickBooks

Error message: Acrobat.exe – Entry Point Not Found : The procedure entry point ?FindByID@Dictionary@ACE@@SA?AV?$auto_init_ptr@VDictionary@ACE@@@@PBD@Z could not be located in the dynamic link library C:\Program Files (x86)\Intuit\QuickBooks 2021\TSheets.Engine.dll

Users have reported that they’re encountering problems when working with scanned PDF documents because the acrobat.exe entry point is not found when QuickBooks is open. Whenever the user presses on any particular key on the keyboard while they’re using the adobe acrobat software, they get this error. Even though it isn’t an every time problem, it is frequent enough to interfere with your productivity.

Despite changing the type of form or the fonts used on them, the acrobat.exe entry point isn’t found. As soon as the document is saved as a PDF the error pops up and the PDF isn’t exported or saved successfully. 

What is the Acrobat.exe Entry Point Not Found QuickBooks Error?

Acrobat.exe Entry Point Not Found QuickBooks error occurs when the user tries to export or save a document from the accounting software using the acrobat reader installation on his or her system. The DLL files for the two software sometimes end up conflicting, so the export isn’t completed successfully. That’s when the user gets this error.

Reasons for the Acrobat.exe entry point not found QuickBooks error:

  • The installed Edition of Adobe Acrobat isn’t compatible with QuickBooks Desktop
  • QuickBooks Desktop is encountering installation errors because of missing dependencies
  • Fonts or forms being exported or saved aren’t compatible between the two software
  • Third-party software is interfering with the process

Easy Solutions for Acrobat.exe Entry Point Not Found QuickBooks error

Here are the solutions for this particular error. Start with the 1st solution and then move to the 2nd one.

Total Time: 15 minutes

Step 1: Rename The TSheets File

Rename The TSheets File

The TSheet file is the one that interferes with the acrobat dll file. The conflict causes both the software to not function properly, and so the user gets the entry point not found error when exporting from QuickBooks to a PDF.

To fix the acrobat.exe entry point not found error, follow these steps:

💠 Log into windows with an Admin account.
💠 Open the File explorer.
💠 Go to C:\Program Files (x86)\Intuit\QuickBooks [edition year]
Note: replace the edition year with the actual year. So for QuickBooks 2020, choose the QuickBooks 2020 folder.
💠 Right Click on the TSheets.Engine.DLL file and choose Rename.
💠 Append a “.old” at the end of the file’s name.
💠 Now try to export or save QuickBooks documents in PDF form.

Note: while this solution works, it’s not a permanent fix. You may once again get the acrobat.exe entry point not found error when exporting from QuickBooks. So you can either repeat the same steps or follow through with the solutions given below.

Step 2: Resolve Underlying QuickBooks Errors

Resolve Underlying QuickBooks Errors

Acrobat.exe entry point error often occurs because an underlying QuickBooks error is causing the two software to not work properly.

Here are a few things that you need to ensure even after you’ve installed the software but not configured it properly:

💠 Verify that you have the latest QuickBooks Desktop software.
💠 If you are using Windows 7 or 8, make sure that you have the latest updates for your operating system applied. 
💠 If you are using a 64-bit operating system, make sure that the QuickBooks Desktop software is also 64-bit compatible. 
💠 If you are using a non-English version of Windows, make sure that your language pack is updated to include the QuickBooks Desktop software. 
💠 If you are using a virtual machine, be sure that the virtual machine settings allow for installation of legacy programs such as QuickBooks Desktop. 
💠 If you have disabled antivirus protection and installed the QuickBooks Desktop software, be sure to update your antivirus program to protect yourself from viruses that may be associated with the installation process.

To resolve the acrobat.exe entry point not found error, some users have also found that resolving the update error can fix the problem.

If you’re having trouble installing or updating QuickBooks on your desktop, follow these steps: 

💠 Start by opening QuickBooks on your computer. 
💠 Click the File menu, and then click Account Settings.
💠 In the Account Settings window, click Update Options.
💠 On the Update Options window, under Available Updates, select Use an Update from a Different Version of QuickBooks
💠 In the Select an Available Update Version window, select the version of QuickBooks that you want to use as your update source. 
💠 Click OK
💠 If prompted, enter your administrator password in the Install QuickBooks from a Different Version dialog box. 
💠 Click OK to install the selected update.

Note: now you should try to export a particular document from QuickBooks into PDF format. This time, you shouldn’t receive this error because you’ve already fixed every possible conflict between the two software.

Conclusion

Acrobat.exe entry point isn’t found when exporting from QuickBooks because the TSheets engine DLL file is conflicting with the DLL files related to the acrobat reader. Once this conflict is resolved, the error resolves as well. But you can also try the other solution provided in this post.

Frequently Asked Questions

  1. What should I do if I encounter both the acrobat.exe entry point error and the update error in QuickBooks?

    If you have installed Quickbooks Desktop on your computer and are experiencing an installation error, there are a few things you can do to fix the problem. First, try reinstalling Quickbooks Desktop from the official website. If that doesn’t work, try uninstalling and reinstalling Quickbooks Desktop.

  2. To resolve the adobe acrobat.exe entry point error, I’m reinstalling the software but getting the QuickBooks installation error. What can I do about it?

    If you are still experiencing the QuickBooks desktop installation error, there are a few steps that you can take to try and fix the issue. First, make sure that you have all of the necessary software installed on your computer. This includes QuickBooks, Microsoft Office, and Adobe Acrobat Reader.

  3. What factors can create the acrobat.exe entry point error when using QuickBooks?

    A. Here are the factors:

    💠 Incorrect file location: If you’re installing Quickbooks on a different drive than where your QuickBooks databases are located, the installer may not be able to find the correct files. 
    💠 Missing required components: If you’re using an older version of QuickBooks and your computer doesn’t have the necessary components installed, the installer may fail.
    💠 Incorrect system settings: If your computer is incorrectly configured (for example, if you have more than one language enabled), the installer may fail.

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