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QuickBooks Error: “Failed To Make an Internet Connection”

QuickBooks Payroll Update Error

QuickBooks payroll update error mainly takes place in the middle of the updating process of QB or QB basic payroll services. Whatever reason causes the error, this article covers all of the possible solutions for each individual case.

About Quickbooks Payroll Update Error 12007

Error Code:Error 12007Developer:Intuit Inc.
Error Description:A network timeout that is preventing QuickBooks from accessing the server.Software:QuickBooks
Cause:Damaged company file, Improper internet settingsApplies to:Windows XP, Vista, 7, 8
Symptom:You will not be able to update QuickBooks Desktop, Error messages show up on the screen repeatedly.Possible Solution:For Allowing Connection Via Firewall, For Checking The Active QuickBooks Subscription

Fix QuickBooks Payroll Update Error 12007 – that Occurs Due to Poor Internet Connectivity

Intuit, the developers of QuickBooks release product updates to enhance the software performance, add some new features, and improve the existing features. As QuickBooks with integrated with potential features, there are chances of error occurrences.

With the QuickBooks update, the software is capable to fix the errors that crop up while handling it. The QuickBooks updates are quarterly, half-yearly, and annually. These updates are for the entire QuickBooks version. QuickBooks users need to download the updates from the official website. Users also can check QB Payroll Server Error and other related issues and problems.

At times, when the user downloads QuickBooks accounting software update something goes wrong and the user faces an error message and an error code identifying the nature of the error.

The error occurs due to possible reasons such as:

  • System files improperly configured resulting in registry errors
  • Restrictions from the program
  • Computer running sluggishly
  • System crash
  • Temporary freeze of the computer

Ensure that you have a strong internet connection while downloading and updating the QuickBooks releases. QuickBooks upgrade is required at least once every three years.

If your business requires involving QuickBooks add-on services like QuickBooks payroll service, QuickBooks merchant services/credit card processing, online banking, bill pay, and others then an upgrade is imperative.

QuickBooks’ new version is released usually during every fall season i.e. September to October month. When you attempt a QuickBooks update there is major concern about the data transfer. Once you install the new QuickBooks version, it will take you through a wizard that helps to migrate your existing QuickBooks data and update it to the new version seamlessly.

You need to relax over the credit card and payroll functionality transfer in the new version. You need to ensure that your payroll subscription is paid up at right time to assure payroll access smoothly.

While updating the QuickBooks payroll service the user might encounter error code 12007 that restricts the user to use the software.

The reasons that might cause the error are as follows:

  • The SSL checkbox might be cleared
  • Firewall settings blockage
  • Internet Explorer is not the default browser
  • Problems in the internet connectivity
  • Network timeout hindrance

Symptoms of QuickBooks payroll update error 12007

  • You will not be able to update QuickBooks Desktop.
  • Error 12007 can create problems in the process of QuickBooks updating and downloading the payroll updates.
  • Error messages show up on the screen repeatedly.
  • The internet connection will not work.

How to fix QuickBooks Payroll update error 12007 Internet Connectivity Issue?

1. Condition One: If the error occurs while updating QuickBooks software you need to check the internet connection

  • Go to the internet and set up a menu
  • Check internet connection set up in QuickBooks
  • Confirm internet connection via internet connection settings

You can also visit QuickBooks knowledgebase in case you want to fix the error that occurs while updating QuickBooks. The Intuit Community forums also provide information about resolving the update errors.

In case you fail fixing it up you can connect with the QuickBooks support team by calling the toll-free phone support number where you can quick services from the efficient and experienced ProAdvisors.

2. Condition Two: For allowing connection via Firewall

In this, if your QuickBooks software is not working because of a firewall then you have to go to the settings of the firewall in your Windows. Then allow the connection to QuickBooks Software. So that you can easily work on your QuickBooks Desktop software without any interruption.

3. Condition Three: For checking the active QuickBooks subscription

  • Open your QuickBooks account
  •  Then click on the Employees menu option
  • After that select the option My Payroll Service
  • Further click on the Account/Billing Information 
  • Check and verify that you have the Active Payroll subscription
  • Now close the QuickBooks software and check that it connects to the server.


  1. What are the solutions that can be done?

    💠 Check for the subscription is active or not
    💠 Install or update the security certificate in your QuickBooks Desktop account
    💠 In your system’s firewall settings, allow the connection to your QuickBooks software
    💠 You have to do the clean install in the selective startup mode
    💠 Also, check the internet connection via QuickBooks Desktop.

  2. What error message displays on the screen when I got this error?

    💠 Update error code 12007
    💠 Error 12007: A network timeout that is preventing the Quickbooks from accessing the server.

  3. What are the signs and symptoms of the QuickBooks update error?

    When you encounter this technical error then a message crops up on your system screen indicating that “QuickBooks payroll update error 12007” or “QuickBooks has had a problem and it has to be shut down. We’re sorry for the inconvenience”.

  4. What are the primary causes of the QuickBooks update error?

    This error occurs due to various possible causes that are jotted down:

    💠 QuickBooks was unable to connect to the Internet, creating an error when downloading updates.
    💠 The desktop is unable to connect to QuickBooks.
    💠 Firewall or Internet Security Settings can block the server access program.
    💠 The incorrect setting of your SSL can also lead to this error.
    💠 The default browser might not be Internet Explorer, i.e. an unsupported Internet Browser.

  5. What to do if the error occurs while updating QuickBooks Payroll services?

    Initially, check your internet connection and validate that the connection has been correctly set up. Hit next and choose the Advanced Network Settings. Move to the display of the internet properties window. Verify that use SSL 2.0 and 3.0 are checked properly within the advanced tab. After that, hit apply and then Ok. Finally, close and try to restart your QuickBooks. Now, you are ready to update your QuickBooks Payroll services.

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