QuickBooks American Express Not Syncing – Easy to Fix

Establish A New Connection Between American Express Card And QuickBooks
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This is the most common solution that works for a vast majority of users. Here is how you can disconnect your AMEX bank account from QuickBooks:

💠 From the Banking Tab, click on Banking.
💠 Click on the Pencil (Edit) icon.
💠 Choose Edit Account Info.
💠 Go to the Account window.
💠 Choose Disconnect this account on save.
💠 Click on Save and Close.

When the window closes, the AMAX card will automatically be disconnected from QuickBooks, so now you’ll have to establish a new connection. This new connection will verify the correct settings and details once again so that you don’t receive the same error once more.

Once the account is disconnected, you can use these steps to reestablish a new connection with the disconnected AMEX credit card:

💠 Go to americanexpress.com and log in.
💠 Use the Business Card option instead of a personal or corporate card.
💠 Go to Account Services, an option provided in the top navigation bar.
💠 Click on Security and Privacy.
💠 Choose Manage Partner Permission, and click on Intuit to view the entire section.
💠 Click on Disconnect.
💠 Repeat the same steps to disconnect all the cards that you’re encountering problems with when syncing AMEX with QuickBooks.

Once you’ve disconnected all the accounts from Quickbooks, you can follow the steps provided in the last section to reconnect your account and start syncing between QuickBooks and American Express credit cards.

Identify Separate Connections With The Card
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If a particular card is already connected to one QuickBooks account, then QuickBooks and American Express will not sync. This generally grays out the card option, so you cannot use the card within QB.

Here are the two most important reasons for American Express Business Cards being grayed out:

💠 American Express card is already connected to another QuickBooks company with online banking.
💠 QuickBooks hasn’t completely set up the connection because of some delay, leading to the program not working.

If you’ve found out that the card is already connected to another QuickBooks account, then here are the steps you can follow to disconnect it from the old account so that it works with this one:

💠 Go to the American Express Website.
💠 From the Account Services tab, click on Security & Privacy.
💠 Choose Manage Partner Permissions.
💠 Click on Intuit to view more options and information.
💠 Click on Disconnect.
💠 Follow the steps given below in the sections below to connect American Express accounts with QuickBooks.

Admins have the right to manage transactions made through American Express cards. So ensure that you remove admin-level permissions from any account that doesn’t require access to these transaction values.

Connect QuickBooks With American Express Business Account

As we’ve mentioned in multiple solutions above, when you actually disconnect your American Express business account, you need to reconnect it by using the normal steps for connecting a bank account.

Here are the steps to begin American Express and QuickBooks syncing by connecting the accounts:

💠 From the Bookkeeping menu, click on Transactions.
💠 Click on Banking.
💠 Click on Connect or Add Account. Choose the former if you’re setting up online banking in QuickBooks for the first time. 
💠 Choose the American Express Business Credit Card.
💠 Click on Continue to view the pop-up window that lets you sign into your bank account and authenticate the connection.
💠 Enter your User ID and password for the American Express Banking Account.
💠 Choose the American Express accounts that you want to connect with QuickBooks.
💠 Enter a range of dates to download transaction information.
💠 Click on Connect.

When you get the message for authentication of the connection, QuickBooks will automatically start downloading transaction data directly from your online bank account. You can review and reconcile your bank transactions using the reporting feature available in QuickBooks.