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QuickBooks American Express Not Syncing – Easy to Fix

QuickBooks American Express Not Syncing

Reasons for QuickBooks not syncing American Express Credit Cards are The Internet connection isn’t working, QuickBooks cannot verify the connection with the bank, Credit card authentication details have changed, and User preferences aren’t set correctly

Error: QuickBooks not syncing American Express Credit Cards

Even though you may have connected your bank account to the accounting software properly, QuickBooks American express will not sync because of connection loss or changed authentication details. It is important in such cases to reconnect to the credit card by first disconnecting the credit card from QuickBooks, then reestablishing the connection. This is easier said than done. And you need admin rights to make such drastic changes in your QuickBooks account.

When QuickBooks is not syncing with an American Express (AMEX) credit card, the user must disconnect the credit card from the accounting software. The next steps then require you to ensure that the authentication details for the credit card haven’t changed. Once you’ve verified this or got your hands on the new authentication details, you can establish a new connection that will start working once verified.

In this post, you’ll learn how to fix QuickBooks American Express not syncing errors.

Why is QuickBooks American Express Not Syncing?

QuickBooks isn’t syncing the American Express credit card because it cannot establish a proper connection with the bank. The connection may be blocked because of incorrect authentication or because of a change in authentication details. We’ll try to re-establish the connection in this post so that a fresh connection is verified between QuickBooks and your card.

2 Simple Solutions for QuickBooks not syncing American Express Credit Cards

QuickBooks not syncing American Express Credit cards can have multiple reasons, as we’ve mentioned above. However, we’re going to start with the most common one: the connection between the accounting software and QuickBooks cannot be established.

Total Time: 21 minutes

Step 1: Establish A New Connection Between American Express Card And QuickBooks

Establish A New Connection Between American Express Card And QuickBooks

This is the most common solution that works for a vast majority of users. Here is how you can disconnect your AMEX bank account from QuickBooks:

💠 From the Banking Tab, click on Banking.
💠 Click on the Pencil (Edit) icon.
💠 Choose Edit Account Info.
💠 Go to the Account window.
💠 Choose Disconnect this account on save.
💠 Click on Save and Close.

When the window closes, the AMAX card will automatically be disconnected from QuickBooks, so now you’ll have to establish a new connection. This new connection will verify the correct settings and details once again so that you don’t receive the same error once more.

Once the account is disconnected, you can use these steps to reestablish a new connection with the disconnected AMEX credit card:

💠 Go to and log in.
💠 Use the Business Card option instead of a personal or corporate card.
💠 Go to Account Services, an option provided in the top navigation bar.
💠 Click on Security and Privacy.
💠 Choose Manage Partner Permission, and click on Intuit to view the entire section.
💠 Click on Disconnect.
💠 Repeat the same steps to disconnect all the cards that you’re encountering problems with when syncing AMEX with QuickBooks.

Once you’ve disconnected all the accounts from Quickbooks, you can follow the steps provided in the last section to reconnect your account and start syncing between QuickBooks and American Express credit cards.

Step 2: Identify Separate Connections With The Card

Identify Separate Connections With The Card

If a particular card is already connected to one QuickBooks account, then QuickBooks and American Express will not sync. This generally grays out the card option, so you cannot use the card within QB.

Here are the two most important reasons for American Express Business Cards being grayed out:

💠 American Express card is already connected to another QuickBooks company with online banking.
💠 QuickBooks hasn’t completely set up the connection because of some delay, leading to the program not working.

If you’ve found out that the card is already connected to another QuickBooks account, then here are the steps you can follow to disconnect it from the old account so that it works with this one:

💠 Go to the American Express Website.
💠 From the Account Services tab, click on Security & Privacy.
💠 Choose Manage Partner Permissions.
💠 Click on Intuit to view more options and information.
💠 Click on Disconnect.
💠 Follow the steps given below in the sections below to connect American Express accounts with QuickBooks.

Admins have the right to manage transactions made through American Express cards. So ensure that you remove admin-level permissions from any account that doesn’t require access to these transaction values.

Connect QuickBooks With American Express Business Account

As we’ve mentioned in multiple solutions above, when you actually disconnect your American Express business account, you need to reconnect it by using the normal steps for connecting a bank account.

Here are the steps to begin American Express and QuickBooks syncing by connecting the accounts:

💠 From the Bookkeeping menu, click on Transactions.
💠 Click on Banking.
💠 Click on Connect or Add Account. Choose the former if you’re setting up online banking in QuickBooks for the first time. 
💠 Choose the American Express Business Credit Card.
💠 Click on Continue to view the pop-up window that lets you sign into your bank account and authenticate the connection.
💠 Enter your User ID and password for the American Express Banking Account.
💠 Choose the American Express accounts that you want to connect with QuickBooks.
💠 Enter a range of dates to download transaction information.
💠 Click on Connect.

When you get the message for authentication of the connection, QuickBooks will automatically start downloading transaction data directly from your online bank account. You can review and reconcile your bank transactions using the reporting feature available in QuickBooks.


QuickBooks and American Express not syncing may be an issue with the connection between the two. Resetting the connection by disconnecting and then reconnecting the American express account. You can also club multiple accounts under a single parent account to better facilitate the sync and organization process.

Frequently Asked Questions

  1. QuickBooks isn’t syncing particular transactions from American Express accounts. What to do?

    While a vast majority of your transactions are synced within a single day, a few may take up to 10 business days to be synced with QuickBooks. If the transaction is older than 10 days, then you can reach out to your bank, who’ll be able to give you more information about the same.

  2. What should I do if QuickBooks prompts to sync past transactions from my American Express Business Account?

    Whenever QuickBooks prompts whether you want to download prior events, choose the next day following your latest current American Express reconciliations. Then follow the on-screen to link the primary login. Only activities up with your most recent reconciliation will be downloaded by QuickBooks. The prior purchases will be saved in the American Express cards you removed. Accounting entries will be tracked by your new American Express master card in the future.

  3. What should I do if I’m trying to sync multiple American Express accounts with QuickBooks?

    The easiest option here is to simply club all of the American express accounts under one parent account so that you easily maintain, organize and track your bank transactions. The option is available after you disconnect the individual accounts and then connect QuickBooks directly with the American Express Credit Card – Parent Accounts. The parent account can better manage and organize the transactions so that you don’t encounter any problems while syncing data between QuickBooks and American Express.

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