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QuickBooks Installation Issues – QuickBooks Install Error 1920

QuickBooks Install Error 1920

No doubt, QuickBooks ends up with multiple errors like other accounting software. QuickBooks Install Error 1920 is one such installation error which is often seen when the database server manager is unable to connect to company files. However, users might bump into various QB errors due to some or the other reasons. This article is created with an intention to cater you all possible ways to fix the error code 1920. When the error occurs, it gives you an error message stating that “Error 1920: Service QuickBooks Database Manager (QBCFMonitorService) failed to start”. Moreover, there are multiple facts related to this error which are going to be discussed later in this article. So, stay tuned till the end of this article.      

Insights into QuickBooks Install Error 1920

The QuickBooks error 1920 (QBCFMonitorService) indicates that the QuickBooks Database Server Manager could not be opened. This issue occurs when the database server manager is unable to connect to company files because he or she cannot access a hard drive on the desktop. This issue can be caused by a number of circumstances, which we’ll go over later in this article. When the QBDBMS attempted to access a drive on the desktop but was unable to, the service was unable to start properly.

Reasons of QuickBooks Install Error 1920

To make troubleshooting easier and less time-consuming, it’s important to understand the possible causes of QuickBooks install error 1920.

The following is a list of possible causes for error code 1920 in QB Desktop:

  • When your computer’s operating system isn’t performing as it should
  • When the entries created in your Windows registry are invalid
  • QuickBooks Desktop installation or uninstallation failure
  • The “QuickBooks Database Service won’t start” issue can also be caused by an improper shutdown of the system due to a power outage or other factors.
  • One of the most potent risks that can encourage the error is virus or malware attacks on the system
  • Deletion of QuickBooks-related files or registry entries accidently
  • When you try to install QuickBooks on your desktop without having full administrative permissions, you’ll see an error message.

Steps by steps instructions to fix QuickBooks Install Error 1920

When the Database Server Manager is unable to connect to the company file, QuickBooks installation error 1920 occurs. If you are installing QuickBooks for the first time on your system and encounter this issue, you can install it as a Windows user with administrative access. Furthermore, you can quickly resolve this problem by following the steps outlined below.

Scenario 1: If you’re attempting to set up or upgrade QuickBooks Desktop

Step 1: Uninstall your QuickBooks Desktop 

  • To begin, press the Windows + S keys together from your keyboard
  • Then, go to the Control Panel
  • Select Programs and Features from the drop-down menu
  • Select Uninstall a Program from the drop-down menu
  • Then, from the list of installed programs, select your QuickBooks Desktop version
  • Select Uninstall/Change from the drop-down menu and follow the on-screen instructions. 

Step 2: Rename the installation folders

If you can’t find the application data or program data folder, you’ll have to show hidden files and directories or use Windows to search for them. Also, if you have other intuit products installed, only uninstall and rename the QuickBooks version folder in the Intuit folder. 

Use Windows Explorer to find and rename all of the folder locations indicated for your Windows version:

Windows 10/8/7Windows Vista 
C:\Program Data\IntuitC:\Program Data\Common Files\IntuitC:\Users\[Username]\AppData\Local\IntuitC:\Program Files\IntuitC:\Program Files\Common Files\IntuitC:\Program Data\IntuitC:\Program Data\Common Files\IntuitC:\Users\\AppData\Local\IntuitC:\Program Files\IntuitC:\Program Files\Common Files\Intuit
  • To begin, navigate to the installation folders
  • To launch the run dialogue box, press the Windows + R keys together
  • Enter the folder’s location and press the Enter key
  • Right-click the folder and select Rename from the menu
  • Finally, change the folder’s name to .OLD

Step 3: Install the QuickBooks Desktop 

After you’ve completed the previous two steps successfully, you’ll need to install the QuickBooks desktop.

  • First and foremost, get your software ready for installation
  • Next step is to install the QuickBooks Desktop 
    • Open the file that you just saved (QuickBooks.exe)
    • Follow the onscreen prompts and agree to the software license agreement
    • Once done then hit the “Next” button
    • Choose “Next” after inputting your software’s Product and License numbers
  • Choose the installation method that best suits your needs
    • Express the install
    • Custom and Network install
  • Finally, open QuickBooks Desktop and activate it.

Step 4: Set up your QuickBooks Desktop to use a new company file name 

  • To do this, you’ll need to open your QuickBooks
  • To open or restore an existing company, go to the QB file menu and select it
  • Go to the “Next” tab after opening a company file
  • After you’ve finished, give the company file a new name
  • To open a tab, click it.

Step 5: Try to resolve the issue manually 

  • Rename the QuickBooks company file first
  • Open your QB Desktop as well as the company file 
  • To access product details, press the F2 or Ctrl +1 keys from your keyboard
  • The location of the company file specified in the file information is then tracked
  • Next, QuickBooks should be closed
  • Go to the site where the company files are kept
  • Users of Windows 10, 8.1, and 8 must right-click on the Windows start tab and select File Explorer
  • Users of Windows 7 and Vista will need to right-click on the Windows start tab and select Open Windows Explorer from the menu
  • Select the rename tab after right-clicking on the file
  • Now type the new company file name and press the Enter key
  • If the popup prompts you for confirmation before proceeding, select “Yes”.

Scenario 2: When users are attempting to update their QuickBooks Database Server Manager on the server system 

If you don’t have QuickBooks installed on your server, you can use the QuickBooks Database Server Manager (QBDBMS) to share the file across the network.

Step 1: Uninstalling QuickBooks Database Server Manager 

  • During this procedure, hold down the Windows key and R keys together from your console
  • After the run dialogue box appears, type appwiz.cpl and hit the Ok tab
  • Select the QuickBooks database server manager from the drop-down menu
  • Finally, choose uninstall/change and follow the on-screen instructions.

Step 2: Rename the installation folders 

This step is similar to the one described earlier. If you can’t view the application or program data, you’ll need to make the hidden files and directories visible. If you have other Intuit software on your computer, you should only uninstall or rename the QuickBooks version folder in the Intuit folder.

Refer to the chart below when visiting the installation folders:

Windows 7/8/10Windows Vista 
C:\Program Data\IntuitC:\Program Data\Common Files\IntuitC:\Users\[Username]\AppData\Local\IntuitC:\Program Files\IntuitC:\Program Files\Common Files\IntuitC:\Program Data\IntuitC:\Program Data\Common Files\IntuitC:\Users\\AppData\Local\IntuitC:\Program Files\IntuitC:\Program Files\Common Files\Intuit
  • To open the run command, hit the Windows key and the R key at the same time
  • Enter the folder’s location and then press the Enter key
  • Rename the folder by right-clicking on the same and selecting rename
  • Rename the folder to .OLD at the end of the procedure.

Step 3: Reinstall your QuickBooks Database Server Manager 

Reinstalling the QuickBooks Database Server Manager and setting up file sharing is the final step in this process. In QuickBooks desktop, the database server manager is typically used to handle multi-user access. This server manager allows multiple employees to work on the same company file at the same time. The following are the steps to download and install QuickBooks Database Server Manager:

  • The database server manager must first be downloaded and installed on the server system 
  • The server system is the computer that houses the company’s data
Important Note: If you're a professional accountant or bookkeeper, or if you have more than one edition of QuickBooks Desktop on your network, you should install them in the correct order. This means that the oldest version should be installed first, followed by the most recent.
  • You must then close any open apps on the server device, including QuickBooks
  • Now, open the Setup QuickBooks.exe file that you downloaded and install it
  • One by one, follow all of the onscreen instructions
  • QuickBooks will advise you to select an install type then choose either the custom or network options 
  • Then continue on to the “Next” tab and also avoid selecting “Express”
  • Next, I’d select the preferred network configuration option and then click “Next” 
  • The Database Server Manager will be installed with either option
  • If you want to have both QuickBooks Desktop and Database Server Manager on the server system, select “I’ll be utilizing as well as storing QuickBooks desktop on this device” from the drop-down menu
  • Make sure to choose “I will not be using QuickBooks Desktop” if you simply want a database server manager on your server installation
  • And then follow the onscreen steps, and when you’re finished, click on install and Windows may also ask for permission.

Wrapping Up

Hopefully, after going through the above-suggested solution, you’ll be able to resolve your QuickBooks Install Error 1920. If you are still having issues while installing or updating your software due to error code 1920 then you’re requested to get Experts assistance using our Live Chat option.  


  1. Can we resolve QuickBooks Install Error 1920 by cleaning all junk folders from our system?

    Cleaning the junk folder in your system can help you to get your error resolved. Simply execute the below steps:

    1. On your Windows Desktop, click the Start button and type “cmd” in the blank box
    2. Press and hold Ctrl + Shift keys at the same time, then press Enter
    3. For the permission dialogue box, select Yes
    4. Type “cleanmgr” into the blinking cursor on the black box
    5. To begin the cleanup procedure, select Yes
    6. Mark the boxes next to the garbage files you want to get rid of, then click OK to continue.

  2. How do I update your QuickBooks within the application to fix QuickBooks Install error 1920?

    Open the QuickBooks then go to the File menu and click on the “Close Company/Logoff”. Next, select the Exit option from the File tab. Do a right-click on the QuickBooks followed by choosing “Run as Administrator”. After QB pops up “No Company Open” and then click Help >> Update QuickBooks. Under the Options menu, select Mark All and then “Save”. Now select the Reset Update checkbox from the Update Now menu. Once QuickBooks displays Update Now, click Get Updates and leave the application. Return to QuickBooks and select “Yes” from the Install Updates box. Restart your computer once all of the updates have been installed successfully.

  3. What are the steps involved in assigning administrative rights to the Windows User Account? Is it helpful in avoiding QuickBooks Install Error 1920?

    Yes, it might be helpful in resolving the error to a certain extent. Here’s how:

    1. If you’re using Windows 10, go to your computer’s settings 
    2. Or click the Windows Start button and then pick Control Panel
    3. After that, go to the Accounts >>> Family and Other Users
    4. Now select Change Account Type from the drop-down menu
    5. Under the Account type section, select Administrator
    6. Click OK, then sign in to Windows with the account that has administrator privileges
    7. Once again, try to install and update the QuickBooks Desktop program.

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