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QuickBooks Payroll update Error 15106

QuickBooks Payroll Update Error 15106

QuickBooks Payroll update Error 15106 belongs to the series error of 15XXX and it happens when there are no administrator rights or it conflicts with other software. The cause is settings of UAC are turned on or you are not logged in as an admin. Fix the error by logging in as an admin, pausing the antivirus or firewall, then turning off the UAC if required. 

Error 15106: The update program cannot be opened

or

Error 15106: The update program is damaged

In this post, you’ll learn how to fix QuickBooks payroll error 15106.

quickbooks payroll error 15106
QuickBooks Payroll Update Error 15106 error message
"If the user wants to talk to QuickBooks experts related to any error, they can call on QBPayrollHelp on toll free number . They offer round the clock support."

Quick Overview of QuickBooks Payroll Update Error 15106

Error Code:Error 15106Developer:Intuit Inc.
Error Description:Your QuickBooks isn’t able to update because the downloaded files have been corrupted.Software:QuickBooks
Symptoms:You are not capable of updating the process of payroll, It will slow down your QuickBooks.Applies to:Windows 10 and 11
Cause:Spy Sweeper is present in the Webroot antivirus software, Users might not have logged in with the usernameSolution:Switch User Mode To An Administrator Mode, Turn Off User Account Control (UAC)

What is QuickBooks payroll Error 15106?

The Windows Installer plays a crucial role in installing and uninstalling QuickBooks software. However, if it encounters corruption, various error issues may arise. QuickBooks payroll update error 15106 is one such issue when there are problems with the Windows Installer. Exploring other factors contributing to this issue on your device is also essential.

Possible Causes of QuickBooks Payroll Update Error 15106 

Several potential reasons can lead to such an error in QuickBooks. These may include:

  • Antivirus or system security applications were blocking communication.
  • Restrictions on writing or reading new files due to the QuickBooks user not being logged in as an administrator.
  • Activation of User Account Control, which can trigger error 15106.

Symptoms Associated with QuickBooks Error 15106 

When QuickBooks error 15106 occurs, the system exhibits the following symptoms:

  • Significant degradation in QuickBooks performance.
  • Difficulty encountered in updating the program.
  • Inability to process payroll updates.
  • Error Message – 15106: QuickBooks can’t update.

Troubleshoot Intuit QuickBooks Payroll Update Error Code 15106

Follow these Methods to fix the error:

Solution 1: Disable User Account Control (UAC)

Disabling User Account Control (UAC) can resolve the issue. Note that steps may vary across different Windows versions:

Disable User Account Control
  • Press the Windows + R keys to open the Run box.
  • Enter “control panel” and click OK.
  • Select “User Accounts.”
  • Click “Change User Account Control settings.”
  • If prompted by UAC, click Yes.
  • Adjust the slider:
    • Select “Never notify” to turn off UAC and click OK.
    • To turn on UAC, select “Always notify” and click OK.
  • Restart the system.

Solution 2: Install QuickBooks in Selective Mode

We suggest installing QuickBooks in Selective mode on your system to resolve the issue. Follow these steps:

Install QuickBooks in Selective Mode
  • Create a backup of your company files.
  • Note down your product credentials separately for future use.
  • Switch your system to selective mode.
  • Proceed to install QuickBooks on your system.
  • Once installed, revert your system to its previous mode.
  • Open QuickBooks and check if the error persists.

Solution 3: Repair the QuickBooks Desktop Installation 

  • First, press the Windows + R keys from your keyboard 
  • Next, you have to type the “appwiz.cpl” followed by pressing the Enter key 
Repair the QuickBooks Desktop Installation
  • Under the Uninstall or Change a Program window, scroll down and double-click QuickBooks from the list of installed programs
uninstall quickbooks
  • Click Next after selecting Change/Remove
  • Make sure the Repair option is selected before moving on to the next step
Repair the QuickBooks Desktop Installation 1
  • To fix your QuickBooks installation and get rid of QuickBooks Error 15106, click Repair
  • If the error notice File in Use appears, select Ignore and continue with the Repair
  • Restart your computer and open the QuickBooks application once the repair is complete
install the updates
  • When QuickBooks has recently been downloaded an update box appears, select Install Now.

Solution 4: Rename the Folders and Change Antivirus Settings

end task from task manager
  • Press Ctrl + Shift + Esc to open Task Manager.
  • Go to the Processes tab and terminate the antivirus process.
  • If encountering issues, uninstall the antivirus program.
  • Rename the QuickBooks update folder:
    • Open File Explorer with Windows + E.
    • Navigate to:
      • For 32-bit users: C:\Program files\ Intuit\ QuickBooks (year)\Components
      • For 64-bit users: C:\Program files (x86)\Intuit\ QuickBooks (year)\Components
      • Right-click the downloadqbXX folder (XX representing QuickBooks version year) and select Rename.
      • Add “.old” to the end of the folder name.
  • After adding this restart your computer system.

1: Reset the QuickBooks Updates

  • To start with open your QuickBooks Desktop then go to the Help tab 
  • Select the Update QuickBooks within the Help menu 
Reset the QuickBooks Updates
  • Now, go to the Options tab and select “Mark All” 
  • Hit the Save followed by navigating the “Update Now” tab 
Update quickbooks - Reset & gets update
  • Next, you have to put a check-mark on the checkbox named “Reset Update Now” 
  • If you are still facing the same issue while updating your payroll then it is suggested to move to the next solution. 

2: Remove the WebRoot Spyware Sweeper 

uninstall webroot secureanywhere
  • Go to Control Panel from the desktop or Start menu.
  • Click Uninstall/Change or Add/Remove a program under the Programs and Features tab.
  • Double-click the antivirus application or WebRoot Spyware Sweeper.
  • Choose Uninstall from the Uninstall/Modify option.
  • Follow on-screen instructions to complete the uninstallation process.
  • If the error 15106 disappears after removing the antivirus program, consider reinstalling it.
  • add QuickBooks and its processes (qbw32.exe, qbupdate.exe, and qbdbmgrn.exe) to the antivirus exclusion list to prevent further blocking.

Solution 5: Log in with Admin Credentials

Log in with Admin Credentials

Step 1: If Logged in as a Different User

  1. Right-click the QuickBooks Desktop icon.
  2. Select “Run as administrator.”
  3. Enter admin credentials and click OK.

Step 2: Switch to Admin Account

  1. Click the Start menu.
  2. Select “Switch user” from the bottom right arrow.
  3. Enter admin credentials to switch to the admin account.

Solution 6: Clean Installation of QuickBooks

Perform a clean installation of QuickBooks in four steps:

Step 1: Create Data Backup

  1. Log into QuickBooks in single-user mode.
  2. Go to the File menu, select Backup Company, then Create Local Backup.
  3. Choose the location for storing the backup and click OK.
  4. Click Next to proceed.

Step 2: Login to the System in Selective Startup Mode

  1. Open the Run window, type “msconfig, ” then click OK.
  2. Navigate to the General tab and choose Selective Startup.
  3. Check the box beside Load system services.
  4. Click on Services, then Hide all Microsoft services.
  5. Checkmark Windows Installer in the list of services.
  6. Click Restart.

Solution 7: If none of the solutions resolved your issue, try the below-outlined steps when updating QuickBooks Desktop 

  • In the beginning, run the Reboot.bat 
  • Then restart your system and try to open your QuickBooks Desktop 
  • Now, you’ll be asked to install an update then select the “Install Now” tab 
  • In case, you are still not able to install the update then you’re suggested to delete it and try again to download the update 
  • Close the QuickBooks Desktop 
  • Move to the C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks <versionXX> \Components 
  • Note: xx is the version of the QuickBooks Desktop, for example, QuickBooks Desktop 2019 is DownloadQB19
  • Open the QuickBooks Desktop and then move to the Help menu >>> Update QuickBooks Desktop 
  • Mark the checkbox named “Reset the Updates” by going to the “Update Now” tab 
  • To re-download the updates, you have to select the “Get Updates” option 
  • Once you successfully download then close and re-open your QuickBooks Desktop 
  • Finally, go to the QuickBooks Desktop Update Service window and select the “Install Now” button.

Conclusion

Specific errors require immediate resolution upon encountering them, and QuickBooks Payroll Update Error 15106 falls into this category. We’ve outlined several methods above that you can utilize to address QuickBooks Error Code 15106. However, if you find the issue persists despite your efforts, please contact our service provider team for assistance. We’re here to help you resolve any lingering problems and ensure the smooth operation of your QuickBooks software.


Frequently Asked Questions


q1. Why am I getting QuickBooks Payroll Error 15106?

  • There are issues with your antivirus software. Sometimes, there is the Spy Sweeper present in it.
  • The antivirus is blocking the update in your QuickBooks software.
  • If you have not login with your username then you won’t get all the rights to access all the files so it becomes difficult to do this.

Q2. What are the other solutions rather than these mentioned solutions?

  • You can turn off the User Account Control in the settings
  • The clean install can be done by installing QuickBooks in the mode of Selective Startup
  • You have to rename the folders after stopping the antivirus

Q3. What if the tax table is not updated with the QuickBooks version?

In this case, you have to download and update both QuickBooks and the Tax table also to keep everything up to date. So that you won’t get any issues while working in your QuickBooks account.

Q4. What is the impact of Digital Signature on QuickBooks Payroll Error 15106?

Invalid, unregistered, or missing digital signature certificates can trigger QuickBooks Payroll Update Error 15106. Users can resolve this by:

  • Navigate to the folder with the qbw32.exe file and double-click it.
  • Selecting Digital Signature from the Properties window.
  • Choose Intuit.inc and click Details.
  • Clicking on Certificates > Install certificates.
  • Complete the process and verify if Error 15106 is resolved.

Q5. What is the impact of Spy Sweeper on QuickBooks Payroll Error 15106?

Spy Sweeper, Webroot’s antivirus program, can trigger Error 15106 by treating the QuickBooks update program as malware. Users can check if Spy Sweeper is running by launching the task manager (Ctrl + Alt + Esc) and looking for spysweeper.exe under the Processes tab.
Understanding QuickBooks Payroll Error 15106

QuickBooks Payroll Error 15106, part of the 15xxx series, is a payroll update error. It occurs when attempting to update QuickBooks payroll but fails for various reasons.

Q6. Why QuickBooks Won’t Update?

  • Slow internet speed can hinder QuickBooks updates. Ensure a stable internet connection and troubleshoot accordingly.
  • Updating QuickBooks as an Administrator

To update QuickBooks as an administrator:

  • Right-click on QuickBooks and select Run as admin.
  • Provide login credentials.
  • Proceed with the update process.

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