Sage 50 Data Service Unavailable Error – How to Fix

Sage 50 accounting software has gained more popularity in this competitive market amongst entrepreneurs. Designed to fulfill the needs of small and medium businesses. Every organization comes in all sizes and shapes, and each one has its own unique set of requirements.

Sage 50 accounts can assist the user in managing their business at the same time. The other errors that might occur when Sage 50 is unable to connect to data service on the machine. To resolve the “Unable to connect to Sage Data Service” issue, restart the computer holding your Sage 50 Accounts data, ensure the latest updates are installed, and check services via services.msc.

The exact error message is shown…

‘Unable to connect to Sage Data Service on machine [computer name]’

‘Data service unavailable on this machine’

Cause Sage 50 Data Service Unavailability

The cause for Sage data service being unavailable is that the recorded drive has not been put to use.

• The software is not updated
• The Network connection is corrupted/disabled
• The server is not persistent
• A mapped Drive is not used
• The system domain name is either dysfunctional or turned off
• The system in use is not mapped as it is not a domain member.

Read More: How to Fix Syncing Issues in Sage 50

Solution of the Unable to Connect to Sage Data Service Error on the Machine

To solve the unable to connect to Sage data service error, restart the computer holding your Sage 50 Accounts data, and ensure the latest updates are installed.

• Install the Sage 50 Accounts update on the server.
• Checks updates regularly.
• To fix this issue, stop the data service.
• After the amendments, restart the service.
• Configured the server installation.

Solution 1: Update the Software

• Install the latest update of Sage 50 Accounts on the Server
• The updates need to be checked regularly for any new versions that have arrived recently
• Third Step: Stop the data service
• After the update is installed and the data service is stopped. The system needs to be restarted.
• Configure the server installation. (Steps given below)
• Sixth Step: Check if Microsoft .NET 4.5 is installed correctly:
• Windows 7, Vista: Start Control Panel Programs Features and Programs
• Windows 8: Hold the Windows key + R, write Control OK, turn off Windows features, enable Microsoft .NET 4.5
• Seventh Step: Press CTRL + ALT + DEL, Start Task Manager Services, right select the required services stop

Solution 2: The Network connection is corrupted/disabled

• Start the pervasive service on the server.
• Uninstall the service in case it does not start
• Reinstall Pervasive with all routine and standard security checks
• Check and verify all the permissions on the server
• Provide the required permissions if not already given.
• The issue is expected to be resolved with the new installation and permissions.

Solution 3: The Mapped Drive is not used

• Disconnect the mapped network.
• Remap the drive with all access and precautions
• The server is ready for use

Solution 4: The system domain name is either dysfunctional or turned off 

• Ping the server with the hostname
• If the ping fails multiple times, the network connection is broken. Please call the IT professional to fix it.

Solution 5: Check Sage 50 Services

• First, you have to restart your computer, on which your Sage 50 cloud account data is there. If the problem persists even after restarting, then you have to follow the second step.
• You need to press the Windows + R key on your keyboard on the computer that holds your 50cloud account data.
• Enter services.msc, then click OK, then look for the following services in the list of services.

Sage Accounts v28	Sage 50 Accounts Service v28 Sage 50 Accounts Control v28
Sage Accounts v27	Sage 50 Accounts Service v27 Sage 50 Accounts Control v27
Sage Accounts v26	Sage 50 Accounts Service v26 Sage 50 Accounts Control v26
Sage Accounts v25	Sage 50 Accounts Service v25 Sage 50 Accounts Control v25
Sage Accounts v24	Sage 50 Accounts Service v24 Sage 50 Accounts Control v24

• If you see any service disabled in the startup type column, right-click on the service and select properties, then click on automatic in the startup type drop-down. After that, click on OK.
• Now you have to right-click on each service and stop, and then to start right right-click and click on start.