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Sage Error Server Busy

Sage Error Server Busy

Sage is a revolutionary product for the small and medium business of all sectors. It is an accounting software, which basically helps these small and medium business with their financial needs.

Though it tends to solve your maximum issues but under some conditions users may come across some technical errors. These errors like “Sage Error Server Busy” is one of the most common error. To rectify it, a user needs to follow the resolving method given below.

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Error CodeError Server Busy
Description“Server Busy: This action cannot be completed because the other program is busy. Choose ‘Switch To’ to activate the busy program and correct the problem.”
Developer:Sage Group
Software:Sage 50
Applies to:Windows
CauseDue to a report that is already open & the user is trying to get Printout of new report.
Symptom User runs a report to preview a file or document.
SolutionCheck for new windows updates & after completing the update close all running software.

Cause of the Error: Sage Error Server Busy

The Sage Error Server Busy Issue occur due to a report that is already open & the user is trying to get Printout of new report.

Read more in detail below:

The Error Server Busy often occurs in Sage 50 software. When a user runs a report to preview a file or document.

Exact Error Shown While User Facing Sage Error Server Busy

“Server Busy: This action cannot be completed because the other program is busy. Choose ‘Switch To’ to activate the busy program and correct the problem.”
Or
Error: Server Busy. with options: Switch To, Retry, or Cancel when logging into Sage

Users basically get three options i.e. Switch To, Retry or Cancel. The option ‘Switch To’ is avoided as system slows down or hangs.

Here are the reasons for this error:

  • Previous report window is open when you are trying to take a fresh report’s print.
  • Your devices have printer issues or errors.
  • The previous report has used output radio buttons like trial balance or remittances, and selected Email.

How to Resolve Sage Error Server Busy

First step to solve sage error server busy is to check for new windows updates & after completing the update close all running software.

Here are two solutions for the Sage error. Users can follow any one of them accordingly.

Solution 1: Apply Available Hotfix

As this error has been identified several times, Sage has already released a hotfix that you can launch on your system to fix Sage error server busy. The instructions to use the program are available in the download files for the tool.

Steps to apply hotfix for Sage error server busy:

  1. Download HF86834_SM2017_PU3.zip.
  2. Unzip the HF86834_SM2017_PU3.zip file using File Explorer or programs such as WinZip and 7zip.
  3. Extract the files to a folder titled HF86834_SM2017_PU3.
  4. Launch the HotFixReadme.txt file.
  5. Go through the installation instructions to fix Sage Error Server Busy.

Solution 2: Close Print Process

You have to close all the print processes running in the background so that these processes don’t interfere when Sage 50, Sage 100, or Sage 300 ERP try to connect to the server.

Total Time: 7 minutes

  1. Step One

    Close previous Print Window.

  2. Step Two

    To locate Print Window, user will have to use Alt+TAB keys from keyboard and then click OK.

  3. Step Three

    Users can also go to task bar on Windows desktop to locate Print Window.

  4. Step Four

    Right click on report icon > click on “Cancel” > Yes.

Solution 3: Update and modify the compatibility

  • Install all Windows updates which are available.
    • Log into windows with an admin user account.
    • Click on the Start menu from the taskbar.
    • Choose Settings.
    • Click on Update & Security.
    • Choose Windows Update.
    • Select Check for Updates.
    • Choose Download & Install Updates.
    • Once the updates have been downloaded, restart your system so that Windows can install the updates.
  • Restart your system.
  • Login to the system as administrator.
  • Configure the antivirus software installed in your system. (more on this later)
  • Exclude Sage 50 files while configuring.
  • Now you will have to restart your system again.
  • Run Sage 50 as administrator
    • Type Sage 50 in the Start menu search bar.
    • Right click on the Sage 50 icon.
    • Select open file location.
    • Right click on the Sage 50 icon, and choose Properties.
    • Go to the Compatibility tab.
    • Mark the option to Run as Administrator.
    • Choose Apply, then Ok..
  • You will have to download all the latest updates for Sage 50.
  • Install all latest updated Sage 50.
    • Launch Sage 50 and go to Services.
    • Choose Check for Updates.
    • Select Check Now.
    • Click on Download.
    • Once download completes, restart Sage 50.
    • Follow the on-screen instructions to complete the installation of Sage 50.
    • Go to the Sage 50 folder on the server.
    • Double click on ClientInstall.bat.
    • Wait for the updates to be installed on all connected workstations.

In the 3rd step of this solution, I mentioned that you need to configure the security software on your system. Of all the software, Windows Defender Firewall is the most important one to configure. Unless you configure Firewall for Sage program, you won’t be able to connect to the server. If you didn’t choose the autoconfiguration option when installing Sage 50 on your system, then you’ve to manually configure the firewall.

Steps to create firewall rules to list Sage 50 files as an exception:

  • In the Start menu’s search bar, type in Windows Defender Firewall. Then hit enter.
  • Choose the Advanced Settings from the left panel.
  • Click on the Inbound Rules option that is given in the left pane.
  • Move your mouse to the right pane, and Choose New.
  • Select the radio button against Port, then click on Next.
  • Enter the specific Port numbers assigned to your version of Sage 50 accounting software, and then click on Next.
  • From the available options, choose the ratio button against Allow the connection, and then click on Next.
  • Choose Private as the Domain Option, and then choose Next.
  • Enter a descriptive name for the firewall rule, a name such as “Sage 50 accounting inbound.
  • Click on Finish.
    Note: these descriptive names help you to identify the custom rules that you create in the future.
  • Go through the same steps to create an Outbound Rule instead of an inbound rule.
Conclusion

Server busy errors with Sage 50, Sage 100, and Sage 300 ERP can occur because of compatibility issues. Sage has already released a hotfix for the error, which you can run quickly and easily on your system. I’ve provided all the instructions that you’ll require to fix this error on your own. However, if you find it difficult to follow along, then get in touch with our experts who’ll fix the error for you.

FAQ

  1. Why is Sage error server busy occurring  even when the internet connection is active?

    As was previously discussed in this post, Sage 50 may be unable to communicate with the server due to security software like Windows Firewall. Additionally, because the connection manager synchronizes information between the desktop and the server, you run the risk of experiencing server-related difficulties if it isn’t installed on the desktop and server computers.

  2. Can internet issues cause the Sage error server busy?

    They can, yes. Your broadband connection must be active while viewing the corporate file from a computer since a connection to the server is required to access the data files. You don’t need an active internet connection to access your accounting data, though, if you’ve created a different connection with the server that is not dependent on the internet.

  3. Is there a tool available that can configure the windows firewall to unblock Sage 50?

    Although there isn’t a specific tool for this setting, Sage 50 setup may be used to set up Windows Firewall. When installing Sage 50 or only the connection manager, you have the option of configuring Windows Firewall automatically. When this option is selected, the programme configures the firewall as it install any additional software components.

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Speak to a Specialist about Your Sage Software

Headache🥺. Huh, Save time & money with Sage Technical Support 24×7 @ +1/, we provide assistance to those who face problems while using SAGE Peachtree (Support all U.S. & Canada Editions)

--- Support - We provide solutions for the following Sage (50, 100, 200, Payroll, Peachtree, Cloud, 3X, Impact, HRMS, CRM, ERP, One & Fixed Assets) ---

  • Error Support
  • Data Import
  • Data Conversion
  • Payment Solutions
  • Upgradation
  • Payroll Support
  • Data Export
  • Software Integration
  • Sage Printer Support
  • Complete Sage Solutions
  • Tax-Related Issues
  • Data Damage Recovery
  • Installation, Activation Help
  • Sage Windows Support


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